Oversikt over relevante kurs innen IT-kurs i Finnmark

Du vil få tilsendt en «Core guidance» bok og sertifiserings-voucher slik at du kan ta sertifiseringstesten for eksempel hjemme eller på jobb. Denne vil være gyldig i ett år. Tid for sertifiseringstest avtales som beskrevet i e-post med voucher. Eksamen overvåkes av en web-basert eksamensvakt.   Eksamen er på engelsk. Eksamensformen er multiple choice - 50 spørsmål skal besvares, og du består ved 50% korrekte svar (dvs 25 av 50 spørsmål). Deltakerne har 40 minutter til rådighet på eksamen.  Ingen hjelpemidler er tillatt.   Nødvendige forkunnskaper: Ingen [-]

Kurset fokuserer på integrering av forskjellige verdistrømmer og aktiviteter for å lage, levere og støtte IT-aktiverte produkter og tjenester, samtidig som den dekker støtte for praksis, metoder og verktøy. Kurset gir kandidatene forståelse for tjenestekvalitet og forbedringsmetoder. E-læringskurset inneholder 18 timer med undervisning, og er delt inn i 8 moduler. Les mer om ITIL® 4 på AXELOS sine websider. Inkluderer: Tilgang til ITIL® 4 Specialist: Create, Deliver and Support e-læring (engelsk) i 12 måneder. ITIL® 4 Specialist: Create, Deliver and Support online voucher til sertifiseringstest.   ITIL®/PRINCE2®/MSP®/MoP® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. [-]

ITIL® 4 Foundation-kurset er en introduksjon til ITIL® 4. Kurset lar kandidater se på IT-tjenestestyring gjennom en ende-til-ende driftsmodell, som inkluderer oppretting, levering og kontinuerlig forbedring av IT-relaterte produkter og tjenester. E-læringskurset inneholder 12 timer med undervisning, og er delt inn i 8 moduler. Les mer om ITIL® 4 på AXELOS sine websider. Inkluderer: Tilgang til ITIL® 4 Foundation e-læring (engelsk) i 12 måneder. ITIL® Foundation online voucher til sertifiseringstest + digital ITIL Foundation bok ITIL®/PRINCE2®/MSP®/MoP® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. [-]

COURSE OVERVIEW  In Microsoft 365 tenant and service management, you will examine all the key components that must be planned for when designing your Microsoft 365 tenant. Once this planning phase is complete, you will learn how to configure your Microsoft 365 tenant, including your organizational profile, tenant subscription options, component services, user accounts and licenses, and security groups. Finally, you will learn how to manage your tenant, which includes the configuration of tenant roles and managing your tenant health and services. With your Microsoft 365 tenant now firmly in place, you will examine the key components of Office 365 management. This begins with an overview of Office 365 product functionality, including Exchange Online, SharePoint Online, Microsoft Teams, additional product resources, and device management. You will then transition to configuring Office 365, with a primary focus on configuring Office client connectivity to Office 365. Finally, you will examine how to manage Office 365 ProPlus deployments, from user-driven client installations to centralized Office 365 ProPlus deployments. You will wrap up this section by learning how to configure Office Telemetry and Microsoft Analytics. The course concludes with an in-depth examination of Microsoft 365 identity synchronization, with a focus on Azure Active Directory Connect. You will learn how to plan for and implement Azure AD Connect, how to manage synchronized identities, and how to implement password management in Microsoft 365 using multi-factor authentication and self-service password management. This section wraps up with a comprehensive look at implementing application and external access. You will learn how to add and manage applications in Azure Active Directory, including how to configure multi-tenant applications. You will then examine how to configure Azure AD Application Proxy, including how to install and register a connector and how to publish an on-premises app for remote access. Finally, you will examine how to design and manage solutions for external access. This includes licensing guidance for Azure AD B2B collaboration, creating a collaborative user, and troubleshooting a B2B collaboration. TARGET AUDIENCE This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 role-based administrator certification paths. COURSE OBJECTIVES Designing, configuring, and managing your Microsoft 365 tenant Office 365 product functionality Configuring Office 365 Managing Office 365 ProPlus deployments Planning and implementing identity synchronization Implementing application and external access COURSE CONTENT Module 1: Designing Your Microsoft 365 Tenant Planning Microsoft 365 in your On-premises Infrastructure Planning Your Identity and Authentication Solution Planning Your Service Setup Planning Your Hybrid Enviroment Planning Your Migration to Office 365 Module 2: Configuring Your Microsoft 365 Tenant Planning  Your Microsoft 365 Experience Configuring  Your Microsoft 365 Experience Managing User Accounts and Licenses in Microsoft 365 Managing Security Groups in Microsoft 365 Implementing Your Domain Services Leveraging FastTrack and Partner Services Module 3: Lab 1 - Configuring your Microsoft 365 Tenant Exercise 1 - Set up a Microsoft 365 Trial Tenant Module 4: Managing Your Microsoft 365 Tenant Configuring Tenant Roles Managing Tenant Health and Services Module 5: Lab 2 - Managing your Microsoft 365 Tenant Exercise 1 - Manage Administration Delegation Exercise 2 - Configure Office 365 Message Encryption (OME) Exercise 3 - Monitor and Troubleshoot Office 365 Module 6: Office 365 Overview Exchange Online Overview SharePoint Online Overview Teams Overview Additional Resources Overview Device Management Overview Module 7: Lab 3 - Office 365 Overview Exercise 1 - Exchange Online Overview Exercise 2 - SharePoint Online Overview Exercise 3 - Teams Overview Module 8: Configuring  Office 365 Office 365 Client Overview Configuring Office Client Connectivity to Office 365 Module 9: Managing Office 365 ProPlus Deployments Managing User-Driven Client Installations Managing Centralized Office 365 ProPlus Deployments Configuring Office Telemetry Configuring Microsoft Analytics Module 10: Lab 4 - Managing Office 365 ProPlus installations Exercise 1 - Prepare an Office 365 ProPlus Managed Installation Exercise 2 - Manage a Centralized Office 365 ProPlus Installation Exercise 3 - Deploy and Configure Office Telemetry Components Module 11: Planning and Implementing Identity Synchronization Introduction to Identity Synchronization Planning for Azure AD Connect Implementing Azure AD Connect Managing Synchronized Identities Password Management in Microsoft 365 Module 12: Lab 5 - Implementing Identity Synchronization Exercise 1 - Set up your organization for identity synchronization Exercise 2 - Implement Identity Synchronization Module 13: Implementing Application and External Access Implementing Applications in Azure AD Configuring Azure AD App Proxy Designing Solutions for External Access TEST CERTIFICATION This course helps you to prepare for exam MS100. But as this is part of an expert certification you should already own one of the Microsoft 365 Associate certifications:  Modern Desktop Teamwork Administrator Security Administrator Messaging Administrator. [-]

MS-500: Microsoft 365 Security Administrator [-]

AZ-104: Microsoft Azure Administrator [-]

Studieår: 2013-2014   Gjennomføring: Høst Antall studiepoeng: 5.0 Forutsetninger: Kunnskaper om grunnleggende datakommunikasjon, tilsvarende faget "Datakommunikasjon". Innleveringer: 8 av 12 øvinger må være godkjent for å få gå opp til eksamen. Personlig veileder: ja Vurderingsform: Skriftlig eksamen, individuell, 3 timer.  Ansvarlig: Olav Skundberg Eksamensdato: 16.12.13         Læremål: KUNNSKAPER:Kandidaten:- kan redegjøre for struktur og virkemåte for ulike typer lokale nettverk og nettverkskomponenter- kan redegjøre for kryptering og andre sikkerhetsmekanismer i kablet og trådløst nettverk- kan redegjøre for oversetting mellom interne og offentlige IP-adresser- kan redegjøre for nettverksadministrasjon og fjernpålogging på nettverksenheter FERDIGHETER:Kandidaten:- kan analysere pakketrafikk- kan konfigurere nettverk med virtuelle datamaskiner- kan administrere virtuelt nettverk og sette opp interne lukkede nettverk.- kan filtrere nettverkstrafikk i brannmur basert port, adresser og eksisterende forbindelser GENERELL KOMPETANSEKandidaten:- er bevisst på helhetlig samspill mellom de ulike teknologiene Innhold:Nettstrukturer: LAN, VLAN, VPN, trådløst nett, virtuelle nett Nettutstyr: Svitsj, ruter, brannmur, basestasjon. Nettfunksjoner: Ruting, filtrering, tunnelering, port forwarding, NAT, DHCP, IPv6. Nettadministrasjon: Fjernpålogging og trafikkanalyse.Les mer om faget her Påmeldingsfrist: 25.08.13 / 25.01.14         Dette faget går: Høst 2013    Fag Nettverksteknologi 4980,-         Semesteravgift og eksamenskostnader kommer i tillegg.    [-]

COURSE OVERVIEW The course teaches IT Professionals how to implement and manage on-premises and hybrid solutions such as identity, management, compute, networking, and storage in a Windows Server hybrid environment. TARGET AUDIENCE This four-day course is intended for Windows Server Hybrid Administrators who have experience working with Windows Server and want to extend the capabilities of their on-premises environments by combining on-premises and hybrid technologies. Windows Server Hybrid Administrators implement and manage on-premises and hybrid solutions such as identity, management, compute, networking, and storage in a Windows Server hybrid environment. COURSE OBJECTIVES After you complete this course you will be able to: Use administrative techniques and tools in Windows Server. Identify tools used to implement hybrid solutions, including Windows Admin Center and PowerShell. Implement identity services in Windows Server. Implement identity in hybrid scenarios, including Azure AD DS on Azure IaaS and managed AD DS. Integrate Azure AD DS with Azure AD. Manage network infrastructure services. Deploy Azure VMs running Windows Server, and configure networking and storage. Administer and manage Windows Server IaaS Virtual Machine remotely. Manage and maintain Azure VMs running Windows Server. Configure file servers and storage. Implement File Services in hybrid scenarios, using Azure Files and Azure File Sync. COURSE CONTENT Module 1: Identity services in Windows Server This module introduces identity services and describes Active Directory Domain Services (AD DS) in a Windows Server environment. The module describes how to deploy domain controllers in AD DS, as well as Azure Active Directory (AD) and the benefits of integrating Azure AD with AD DS. The module also covers Group Policy basics and how to configure group policy objects (GPOs) in a domain environment. Lessons for module 1 Introduction to AD DS Manage AD DS domain controllers and FSMO roles Implement Group Policy Objects Manage advanced features of AD DS Lab : Implementing identity services and Group Policy Deploying a new domain controller on Server Core Configuring Group Policy After completing module 1, students will be able to: Describe AD DS in a Windows Server environment. Deploy domain controllers in AD DS. Describe Azure AD and benefits of integrating Azure AD with AD DS. Explain Group Policy basics and configure GPOs in a domain environment. Module 2: Implementing identity in hybrid scenarios This module discusses how to configure an Azure environment so that Windows IaaS workloads requiring Active Directory are supported. The module also covers integration of on-premises Active Directory Domain Services (AD DS) environment into Azure. Finally, the module explains how to extend an existing Active Directory environment into Azure by placing IaaS VMs configured as domain controllers onto a specially configured Azure virtual network (VNet) subnet. Lessons for module 2 Implement hybrid identity with Windows Server Deploy and manage Azure IaaS Active Directory domain controllers in Azure Lab : Implementing integration between AD DS and Azure AD Preparing Azure AD for AD DS integration Preparing on-premises AD DS for Azure AD integration Downloading, installing, and configuring Azure AD Connect Verifying integration between AD DS and Azure AD Implementing Azure AD integration features in AD DS After completing module 2, students will be able to: Integrate on-premises Active Directory Domain Services (AD DS) environment into Azure. Install and configure directory synchronization using Azure AD Connect. Implement and configure Azure AD DS. Implement Seamless Single Sign-on (SSO). Implement and configure Azure AD DS. Install a new AD DS forest on an Azure VNet. Module 3: Windows Server administration This module describes how to implement the principle of least privilege through Privileged Access Workstation (PAW) and Just Enough Administration (JEA). The module also highlights several common Windows Server administration tools, such as Windows Admin Center, Server Manager, and PowerShell. This module also describes the post-installation confguration process and tools available to use for this process, such as sconfig and Desired State Configuration (DSC). Lessons for module 3 Perform Windows Server secure administration Describe Windows Server administration tools Perform post-installation configuration of Windows Server Just Enough Administration in Windows Server Lab : Managing Windows Server Implementing and using remote server administration After completing module 3, students will be able to: Explain least privilege administrative models. Decide when to use privileged access workstations. Select the most appropriate Windows Server administration tool for a given situation. Apply different methods to perform post-installation configuration of Windows Server. Constrain privileged administrative operations by using Just Enough Administration (JEA). Module 4: Facilitating hybrid management This module covers tools that facilitate managing Windows IaaS VMs remotely. The module also covers how to use Azure Arc with on-premises server instances, how to deploy Azure policies with Azure Arc, and how to use role-based access control (RBAC) to restrict access to Log Analytics data. Lessons for module 4 Administer and manage Windows Server IaaS virtual machines remotely Manage hybrid workloads with Azure Arc Lab : Using Windows Admin Center in hybrid scenarios Provisioning Azure VMs running Windows Server Implementing hybrid connectivity by using the Azure Network Adapter Deploying Windows Admin Center gateway in Azure Verifying functionality of the Windows Admin Center gateway in Azure After completing module 4, students will be able to: Select appropriate tools and techniques to manage Windows IaaS VMs remotely. Explain how to onboard on-premises Windows Server instances in Azure Arc. Connect hybrid machines to Azure from the Azure portal. Use Azure Arc to manage devices. Restrict access using RBAC. Module 5: Hyper-V virtualization in Windows Server This modules describes how to implement and configure Hyper-V VMs and containers. The module covers key features of Hyper-V in Windows Server, describes VM settings, and how to configure VMs in Hyper-V. The module also covers security technologies used with virtualization, such as shielded VMs, Host Guardian Service, admin-trusted and TPM-trusted attestation, and Key Protection Service (KPS). Finally, this module covers how to run containers and container workloads, and how to orchestrate container workloads on Windows Server using Kubernetes. Lessons for module 5 Configure and manage Hyper-V Configure and manage Hyper-V virtual machines Secure Hyper-V workloads Run containers on Windows Server Orchestrate containers on Windows Server using Kubernetes Lab : Implementing and configuring virtualization in Windows Server Creating and configuring VMs Installing and configuring containers After completing module 5, students will be able to: Install and configure Hyper-V on Windows Server. Configure and manage Hyper-V virtual machines. Use Host Guardian Service to protect virtual machines. Create and deploy shielded virtual machines. Configure and manage container workloads. Orchestrate container workloads using a Kubernetes cluster. Module 6: Deploying and configuring Azure VMs This module describes Azure compute and storage in relation to Azure VMs, and how to deploy Azure VMs by using the Azure portal, Azure CLI, or templates. The module also explains how to create new VMs from generalized images and use Azure Image Builder templates to create and manage images in Azure. Finally, this module describes how to deploy Desired State Configuration (DSC) extensions, implement those extensions to remediate noncompliant servers, and use custom script extensions. Lessons for module 6 Plan and deploy Windows Server IaaS virtual machines Customize Windows Server IaaS virtual machine images Automate the configuration of Windows Server IaaS virtual machines Lab : Deploying and configuring Windows Server on Azure VMs Authoring Azure Resource Manager (ARM) templates for Azure VM deployment Modifying ARM templates to include VM extension-based configuration Deploying Azure VMs running Windows Server by using ARM templates Configuring administrative access to Azure VMs running Windows Server Configuring Windows Server security in Azure VMs After completing module 6, students will be able to: Create a VM from the Azure portal and from Azure Cloud Shell. Deploy Azure VMs by using templates. Automate the configuration of Windows Server IaaS VMs. Detect and remediate noncompliant servers. Create new VMs from generalized images. Use Azure Image Builder templates to create and manage images in Azure. Module 7: Network infrastructure services in Windows Server This module describes how to implement core network infrastructure services in Windows Server, such as DHCP and DNS. This module also covers how to implement IP address managment and how to use Remote Access Services. Lessons for module 7 Deploy and manage DHCP Implement Windows Server DNS Implement IP address management Implement remote access Lab : Implementing and configuring network infrastructure services in Windows Server Deploying and configuring DHCP Deploying and configuring DNS After completing module 7, students will be able to: Implement automatic IP configuration with DHCP in Windows Server. Deploy and configure name resolution with Windows Server DNS. Implement IPAM to manage an organization’s DHCP and DNS servers, and IP address space. Select, use, and manage remote access components. Implement Web Application Proxy (WAP) as a reverse proxy for internal web applications. Module 8: Implementing hybrid networking infrastructure This module describes how to connect an on-premises environment to Azure and how to configure DNS for Windows Server IaaS virtual machines. The module covers how to choose the appropriate DNS solution for your organization’s needs, and run a DNS server in a Windows Server Azure IaaS VM. Finally, this module covers how to manage manage Microsoft Azure virtual networks (VNets) and IP address configuration for Windows Server infrastructure as a service (IaaS) virtual machines. Lessons for module 8 Implement hybrid network infrastructure Implement DNS for Windows Server IaaS VMs Implement Windows Server IaaS VM IP addressing and routing Lab : Implementing Windows Server IaaS VM networking Implementing virtual network routing in Azure Implementing DNS name resolution in Azure After completing module 8, students will be able to: Implement an Azure virtual private network (VPN). Configure DNS for Windows Server IaaS VMs. Run a DNS server in a Windows Server Azure IaaS VM. Create a route-based VPN gateway using the Azure portal. Implement Azure ExpressRoute. Implement an Azure wide area network (WAN). Manage Microsoft Azure virtual networks (VNets). Manage IP address configuration for Windows Server IaaS virtual machines (VMs). Module 9: File servers and storage management in Windows Server This module covers the core functionality and use cases of file server and storage management technologies in Windows Server. The module discusses how to configure and manage the Windows File Server role, and how to use Storage Spaces and Storage Spaces Direct. This module also covers replication of volumes between servers or clusters using Storage Replica. Lessons for module 9 Manage Windows Server file servers Implement Storage Spaces and Storage Spaces Direct Implement Windows Server Data Deduplication Implement Windows Server iSCSI Implement Windows Server Storage Replica Lab : Implementing storage solutions in Windows Server Implementing Data Deduplication Configuring iSCSI storage Configuring redundant Storage Spaces Implementing Storage Spaces Direct After completing module 9, students will be able to: Configure and manage the Windows Server File Server role. Protect data from drive failures using Storage Spaces. Increase scalability and performance of storage management using Storage Spaces Direct. Optimize disk utilization using Data DeDuplication. Configure high availability for iSCSI. Enable replication of volumes between clusters using Storage Replica. Use Storage Replica to provide resiliency for data hosted on Windows Servers volumes. Module 10: Implementing a hybrid file server infrastructure This module introduces Azure file services and how to configure connectivity to Azure Files. The module also covers how to deploy and implement Azure File Sync to cache Azure file shares on an on-premises Windows Server file server. This module also describes how to manage cloud tiering and how to migrate from DFSR to Azure File Sync. Lessons for module 10 Overview of Azure file services Implementing Azure File Sync Lab : Implementing Azure File Sync Implementing DFS Replication in your on-premises environment Creating and configuring a sync group Replacing DFS Replication with File Sync–based replication Verifying replication and enabling cloud tiering Troubleshooting replication issues After completing module 10, students will be able to: Configure Azure file services. Configure connectivity to Azure file services. Implement Azure File Sync. Deploy Azure File Sync Manage cloud tiering. Migrate from DFSR to Azure File Sync.   [-]

Kurs i cybersikkerhet med Carsten Maartmann-Moe. Du lærer om cyberkriminelle,  og de største risikoene for angrep. Cybersikkerhet eller IT-sikkerhet er i nyhetene nesten hver dag, men hva er fakta og hva er fiksjon? Kan du bli hacket når som helst? Er alle ute etter din virksomhet? Hva er de største risikoene, og hvordan kan man effektivt redusere dem? I dette kurset lærer du hvordan cyberkriminelle opererer, hva de største risikoene er, og hvordan nyanser og kompleksitet påvirker hvilke sikringstiltak som fungerer. Vi vil også lære hvordan den undergrunnsøkonomien i cyberverden fungerer, slik at du kan ta gode beslutninger for å beskytte din egen og din virksomhets informasjon.    Være i stand til å forklare hva cyberkriminalitet er, og hvorfor cybersikkerhet er viktig Være i stand til å forstå hvorfor cybersikkerhet er komplekst Være i stand til å analysere hvilke risikoer som du og din virksomhet står ovenfor Være i stand til å finne og beskytte din mest verdifulle informasjon Være i stand til å håndtere sikkerhetsbrudd på en betryggende måte Morgendagens trusler   Introduksjon til kurset Hvordan er det å bli hacket Hvem er hackerene? God cybersikkerhet – en forutsetning for vellykket digitalisering Hvordan ser cyberspace ut? Å jobbe strukturert med cybersikkerhet 4 myter om cybersikkerhet Personvern og cybersikkerhet Hva er risiko, og hvordan måler du den? Vurdere og redusere risiko – tips og triks Hvordan kommunisere med ledelsen om risiko? Digitalisering og tilpasning til din virksomhet Effektive sikkerhetstiltak for din virksomhet Effektive sikkerhetstiltak for deg som person Rammeverk og verktøy Fremtidige utfordringer Hjelp jeg har blitt hacket Hvem som kan hjelpe Oppsummering og videre læring [-]

Elasticsearch [-]

Modern Service Oriented Architecture [-]

COURSE OVERVIEW . It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines. TARGET AUDIENCE This course is aimed at all levels of IT professional and those involved in designing, building, delivering and managing modern digital products and services. COURSE OBJECTIVES After you complete this course you will be able to: Key IT service management concepts. How ITIL guiding principles can help and organization to adopt and adapt service management. The 4 dimensions of service management. The purpose and components of the service value system. The activities of the service value chain and how the interconnect. Know the purpose of key ITIL practices. Sit the ITIL4 foundation examination - Sample papers are set during the class by instructors to take during the class or as homework exercises. COURSE CONTENT IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor Key concepts of value creation Key concepts of service relationships; service offering; service provision; service consumption; service relationship management The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes    The ITIL service value system The service value chain, its inputs and outputs, and its role in supporting value streams Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support Detail of how the following ITIL practices support the service value chain: -  Continual Improvement (including continual improvement model); Change control; Incident management; Problem Management; Service request management;  Service desk; Service level management The purpose of the following ITIL practices: - Information security management; Relationship management; Supplier management; Availability management; Capacity and performance management; Service configuration management;    IT asset management; Business analysis; Service continuity management; Deployment management; Monitoring and event management; Release management   TEST CERTIFICATION Recommended preparation for exam(s): ITIL4 Foundation Certificate in IT Service Management This is a pre-requisite for other ITIL4 qualifications. The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken after completion of the course - exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame. The pass mark is 65% (26 out of 40) Cost of the exam is included in the course fee [-]

Lær å formidle informasjon visuelt ved bruk av diagrammer og en annen grafikk i Excel 2013/2016. Få mer kontroll over Excel modellene ved å forstå betydning av formatering. Webinaret kan også spesialtilpasses og holdes bedriftsinternt kun for din bedrift.   Kursinnhold:   Innføring til formatering og utsende Tekst og tall formatering Kopiere og fjerne format Diverse muligheter med diagrammer Sparkline grafikk Betinget formatering Formater som tabell Egendefinert formatering Dato og klokkeslett Vise og skjule innhold fra en celle Håndtere store tall (hele tusen, hele million) [-]

Microsoft 365 Enterprise Administrator Expert (MCE) - Boot Camp [-]

ITIL® Foundation er et grunnkurs for ITIL® og gir kandidatene kjennskap til sentrale elementer, konsepter og viktig terminologi brukt i ITIL®. Etter fullført kurs og bestått eksamen skal kandidatene ha tilegnet en grunnleggende kunnskap og forståelse av ITIL®. Bestått ITIL® Foundation-kurs er også en forutsetning for å kunne gå videre til neste nivå i ITIL® opplæringen. Dokumenter din kompetanse gjennom ITIL® sertifisering Kurset vil gi en forståelse av ITIL® rammeverk og tilrettelegger rutiner for både bedriften og ansatte. Målet er å lette bruk av ressurser og gi bedre kvalitet, samt synliggjøre rutiner og prosesser som er viktige for din arbeidsplass. Kursets hensikt: Gi en forståelse av ITIL® rammeverk og tilrettelegger rutiner for både bedriften og ansatte. Lette bruk av ressurser og gi bedre kvalitet. Vise rutiner og prosesser som er viktige for din arbeidsplass. Dokumentere din kompetanse gjennom ITIL® sertifisering. ITIL® gir bedriften: Prosessbeskrivelser og dokumentasjon Gode råd for implementering og tilpassing Felles forståelse og språk Konsulenter med kunnskap om ITIL® ITIL® gir resultater: Bedre behandling av brukere og kunder Tydelige roller og ansvar Bedre driftstabilitet og sikkerhet Bedre evne til å lære og utveksle erfaringer Økt kvalitet på leveransen av IT tjenester Profesjonelle IT tjenester PrisKr. 16700,-Prisen inkluderer dokumentasjon og lunsjVariget3 dager - fra kl. 09:00 - 16:00 (siste kursdag 09:00-12.00) Kursene gjennomføres i samarbeid med Sopra Steria. UiS-IKT tilbyr sertifiseringer for kursene ved vårt autoriserte testsenter PeopleCert i forbindelse med kurs som gjennomføres ved Universitetet i Stavanger. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. [-]