Kurs: HP Race to Results Service Management Simulation

The HP Race to Results Service Management simulation is an exciting and interactive workshop where participants experience the business benefits that Service Management (SM) can bring to their organizations. Set in the context of the “high octane” world of motor racing, the simulation is a 1-day program that provides participants with a high-level overview of SM. By applying ITIL lifecycle concepts, processes and culture of SM, participants aim to win the Championship through increased SM organizational maturity that leads to dramatic increases in business and race performance.

Key topics

Introduction to simulation. Normally delivered over five rounds, the simulation brings out all the aspects of SM as a result of the game dynamic. Initially focusing on Service Operation, the simulation then covers Service Strategy, Service Design, Service Transition and Continual Service Improvement, simulating aspects of ITIL V3 in a practical environment. In general terms, issues and subjects emerge.

Next steps

ITIL V3 Foundation for IT Service Management - HF421S

Forkunnskaper

IT experience would be helpful but not required.

Målgruppe

 • Senior IT Managers wishing to review ServiceManagement within their own organizations
• Team Leaders and Process Owners, who need to understand the big picture of ITSM and their part in it
• IT professionals who need to understand ITSM at a high level
• Business and project managers who need to understand how ITSM can support improved business performance