Kurs: ISO/IEC 20000 Consultants Course

Overview

This 3-day course gives a broad overview of the ISO/IEC 20000 IT Service Management standard and educates attendees in how to scope and prepare for a formal certification process. It includes guidance on the itSMF ISO/IEC 20000 Certification Scheme, a detailed look at parts 1 and 2 of the standard, scoping guidelines, implementation considerations, preparing for an audit, and the role of the Registered Certified Body (RCB). The course includes the formal itSMF ISO/IEC 20000 Consultants Examination.

Key topics

• ISO/IEC 20000 part 1; the formal specification which defines the requirements for an organization to deliver and manage service of an acceptable quality
• The itSMF ISO/IEC 20000 Certification Scheme and how it should be applied Eligibility and scoping guidelines and the role of the Registered Certification Body (RCB) 
• Preparing for the formal RCB certification audit 

• ISO/IEC 20000 part 2: the code of practice which describes best practice for service management processes within the scope of part 1 
• Implementation and assessment techniques and how and when to apply them  

Forkunnskaper

• At least 5 years relevant IT experience
• Hold an ITIL Foundation Certificate in IT Service Management HF421S

Målgruppe

• All staff involved in preparation for a formal ISO/IEC 20000 assessment and/or who want to know more about the scheme and its operation
• Internal or external consultancy staff, helping an organization plan and prepare for formal certification
• Internal audit staff who will be involved in any readiness activities and post-certification surveillance audits
• Anyone seeking the formal itSMF ISO/IEC 20000 Consultants qualification
• Note that this course is not aimed at Registered Certified Body (RCB) Auditors