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This 3 day course offers training towards a free-standing Continual Service Improvement qualification, but is also one of the Lifecycle modules leading to the ITIL Expert qualification. The course covers all aspects of Continual Service Improvement and is based upon the ITIL v3 core book of the same name.
Participants will also gain the knowledge necessary to prepare for the “ITIL Certificate in Continual Service Improvement” examination from EXIN, ISEB or APM Group. This certificate is worth 3 credits in the ITIL Version 3 Qualification Scheme.
• The main target group for the ITIL Intermediate Qualification: Continual Service Improvement includes, but is not restricted to, CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.
• Individuals who require a detailed understanding of the ITIL Continual Service Improvement phase of the core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
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