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This 5-day course explains the terminology, processes, roles, functions and activities relating to the Service Transition phase of the IT Service Management Lifecycle, based on Version 3 of the IT Infrastructure Library (ITIL). It is one of four “Service Capability” Modules, which are role-based. They offer participants a balanced Knowledge of ITIL best practices. The Service Capability series will be of interest to participants who wish to be certified in a deep-level of understanding of ITIL V3 with the primary focus on the process activities and execution throughout the Service Lifecycle.
Examination candidates should be aware that at least 12 hours or personal study are required.
• Demonstrate between 2 and 4 years of professional experience in the ITSM market place.
• ITIL® V3 Foundation Certificate in IT Service Management
• ITIL® V2 - V3 Foundation Bridge Certificate
• It is assumed that participants will have read the following ITIL Service Management Practices core lifecycle publications: Service Strategy, Service Design, Service Transition, Service Operations, Continual Service Improvement
IT professionals who require a deep understanding of Release, Control and Validation processes and how they may be used to enhance the quality of IT service support within an organization Operational staff involved in the activities of the following processes and/or functions: Change Management, Release and Deployment Management Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management
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