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This 2 day course introduces the concepts of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL). The course highlights the key differences from Version 2 and introduces the IT Service Management Lifecycle approach, which provides a set of specialized organizational capabilities for providing value to customers in the form of services. Includes 30 minutes exam ( 20 multiple choice)
• Service Management as a Practice
• Key Principles, Models and Concepts
• Technology and Architecture
• Service Lifecycle
• Concepts, Roles and Functions
• ITIL® Qualification Scheme
Modular courses covering ITSM Lifecycle stream or Capability stream leading to the ITIL Diploma.
Existing holder of the ITIL V2 Foundation Certificate.
All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization.
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