Kurs: ITIL® V3 Planning, Protection & Optimization

Klasserom5 dagerDeltidKursNorsk

Dette kurset har ikke oppført noen dato for studiestart. Bruk skjemaet under for å kontakte leverandør for nærmere informasjon.

This 5-day course explains the terminology, process structure, roles, functions and activities within the Service Strategy and Design phases of the ITSM Lifecycle, based on ITIL® v3. The course is part of the Capability stream, which offers participants a balanced knowledge of ITIL® best practices used daily. The primary focus is on process activities, execution and use throughout the Service Lifecycle.


Key topics  
• The activities, methods and functions used in each ITIL® Planning, Protection & Optimization process as well as the process roles and responsibilities 
• Capacity and Availability Management as a capability to realize successful service design
• Information Security Management as part of the overall Corporate Governance framework
• Participants will also gain the knowledge necessary to prepare for the “ITIL® Planning, Protection & Optimization” examination from EXIN, ISEB or APM Group. This certificate is worth 4 credits in the ITIL Version 3 Qualification Scheme. 
• The importance of the concept of Service Management as a Practice
• IT Service Continuity Management as a capability to support overall Business Continuity Management 
• Technology and Implementation Considerations, as well as the Challenges, Critical Success Factors and Risks surrounding ITIL® Planning, Protection & Optimization 


ITIL® V3 Foundation in ITSM or ITIL® V2 HF421S


• IT professionals who require a deep understanding of Planning, Protection & Optimization processes and how they may be used to enhance the quality of IT service support within an organization
• IT professionals working with an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program
• Operational staff involved in the activities of the following processes: Capacity, Availability, IT Service Continuity, Information Security, Demand and Risk Management, who wish to enhance their role-based capabilities
• Individuals seeking the ITIL Expert in ITSM for which this qualification is one of the prerequisite modules


Åpen deltakerdiskusjon om kurset eller emnet

Del gjerne din erfaring eller tanker om dette kurset eller temaet med andre!

Anbefalinger fra andre brukere