Oversikt over relevante kurs innen IT-kurs i Bergenhus

Understand the purpose and key concepts of Problem Management, including its role in identifying and managing the root causes of incidents to prevent recurrence.   This eLearning is: Interactive   Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of Deployment Management, highlighting its importance in managing the deployment of new or changed services into the live environment. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours of content   Mobile-optimised   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of Service Configuration Management, including its role in maintaining accurate and reliable information about configuration items (CIs) within the IT infrastructure. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content Mobile-optimised Practical exercises   Exam: 20 questions Multiple Choice 30 Minutes Closed book Pass Mark: 65% [-]

Understand the key concepts of Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management, elucidating their significance in fostering collaboration, ensuring service quality, driving continual improvement, and maintaining information security. This eLearning is: Interactive Self-paced   Device-friendly   12 hours content   Mobile-optimised   Practical exercises   Exam: 60 questions Multiple choise 90 minutes Closed book Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of the Monitor, Support, and Fulfil practices, elucidating their importance in maintaining, supporting, and delivering IT services effectively.InteractiveOur eLearning:Self-pacedDevice-friendly12 hour contentMobile-optimised Exam:60 questionsMultiple Choice90 minutesClosed bookMinimum required score to pass: 65%  [-]

Understand the purpose and key concepts of Change Enablement, highlighting its importance in managing changes effectively to minimise risk and ensure business continuity.   This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours of content   Mobile-optimised   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of Information Security Management, elucidating its significance in safeguarding the confidentiality, integrity, and availability of organisational information assets. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of the Continual Improvement Practice, elucidating its significance in fostering a culture of ongoing improvement and innovation within the organisation. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of the Service Desk practice, including how it serves as the central point of contact between the service provider and the users, facilitating effective communication. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content mobil-optimised practical exercises     Exam: 20 questions Multiple Choice 30 minutes Closed book Minimum required score to pass: (65%)   [-]

Understand the purpose and key concepts of the Service Level Management Practice, elucidating its significance in defining, negotiating, and managing service levels to meet customer expectations. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

AZ-1008: Administer Active Directory Domain Services [-]

AI-900: Microsoft Azure AI Fundamentals [-]

Excel Videregående [-]

Har du lite erfaring med Outlook og ønsker en innføring i programmet? På dette kurset lærer du hvordan du bruker Outlook med sending av e-post, oppretting av kontakter, samt bruk av kalender og oppgaver. Du jobber i ditt eget tempo via et e-læringsprogram, med instruktør tilstede i rommet som hjelper deg om du står fast.   Kursinnhold:   Bli kjent med Outlook Elektronisk post Trygghet og sikkerhet Oppstart Mottak av meldinger Lesing av meldinger E-postkontoer Nyhetsstrømmer (RSS) Hjelpesystemet   Sending av meldinger Sending av meldinger Innskriving og redigering Signatur Meldingsformater Stavekontroll Vedlegg Viktighet og følsomhet Oppfølgingsflagg Svar og videresending Leverings- og lesebekreftelse Angi mottakere av svar Tidsbegrensning Svarknapper   Adresseboka Adresseboka Distribusjonslister   Organisering av meldinger Sortering av meldinger Søk etter meldinger Søkemapper Organisering av meldinger Aktivering av meldinger Søppelpost Regelhåndtering Farger Kategorier Fraværsassistenten   Kalenderen Navigering i kalenderen Planlegging av aktiviteter Arbeidsområde Svar på møteinnkallelser Påminnelse Redigering av aktiviteter Dele kalenderen med andre Oppgaver i kalenderen Utskrift av kalenderen Lagring som webside   Kontakter Kontakter Sending av kontaktinformasjon   Oppgaver Oppgaver Oppgaveforespørsler Svar på oppgaveforespørsler Planer i dag   Notater og logg Notater Visning av notater Logg   [-]

Recommend solutions to minimize costs Recommend a solution for Conditional Access, including multi-factor authentication Recommend a solution for a hybrid identity including Azure AD Connect and Azure AD Connect Recommend a solution for using Azure Policy Recommend a solution that includes KeyVault Recommend a solution that includes Azure AD Managed Identities Recommend a storage access solution Design and Azure Site Recovery solution Recommend a solution for autoscaling Recommend a solution for containers Recommend a solution for network security Recommend a solution for migrating applications and VMs Recommend a solution for migration of databases  Agenda Module 1: Design for Cost Optimization -Recommend Solutions for Cost Management-Recommended Viewpoints for Minimizing Costs Module 2: Design a Solution for Logging and Monitoring -Azure Monitoring Services-Azure Monitor Module 3: Design Authentication -Recommend a Solution for Multi-Factor Authentication-Recommend a Solution for Single-Sign On (SSO)-Five Steps for Securing Identity Infrastructure-Recommend a Solution for a Hybrid Identity-Recommend a Solution for B2B Integration Module 4: Design Authorization -Infrastructure Protection-Recommend a Hierarchical Structure for Management Groups, Subscriptions and Resource Groups Module 5: Design Governance -Recommend a Solution for using Azure Policy-Recommend a Solution for using Azure Blueprint Module 6: Design Security for Applications -Recommend a Solution using KeyVault-Recommend a Solution using Azure AD Managed Identities Module 7: Design a Solution for Databases Select an Appropriate Data Platform Based on RequirementsOverview of Azure Data StorageRecommend Database Service Tier SizingDynamically Scale Azure SQL Database and Azure SQL Managed InstancesRecommend a Solution for Encrypting Data at Rest, Transmission, and In Use Module 8: Design Data Integration -Recommend a Data Flow-Recommend a Solution for Data Integration Module 9: Select an Appropriate Storage Account -Understanding Storage Tiers-Recommend a Storage Access Solution-Recommend Storage Management Tools Module 10: Design a Solution for Backup and Recovery -Recommend a Recovery Solution for Hybrid and On-Premises Workloads-Design and Azure Site Recovery Solution-Recommend a Solution for Recovery in Different Regions-Recommend a Solution for Azure Backup Management-Design a Solution for Data Archiving and Retention Module 11: Design for High Availability -Recommend a Solution for Application and Workload Redundancy-Recommend a Solution for Autoscaling-Identify Resources that Require High Availability-Identify Storage Tpes for High Availability-Recommend a Solution for Geo-Redundancy of Workloads Module 12: Design a Compute Solution -Recommend a Solution for Compute Provisioning-Determine Appropriate Compute Technologies-Recommend a Solution for Containers-Recommend a Solution for Automating Compute Management Module 13: Design a Network Solution -Recommend a Solution for Network Addressing and Name Resolution-Recommend a Solution for Network Provisioning-Recommend a Solution for Network Security-Recommend a Solution for iInternete Connectivity and On-Premises Networks,-Recommend a Solution for Automating Network Management-Recommend a Solution for Load Balancing and Rraffic Routing Module 14: Design an Application Architecture -Recommend a Microservices Architecture-Recommend an Orchestration Solution for Deployment of Applications-Recommend a Solution for API Integration Module 15: Design Migrations -Assess and On-Premises Servers and Applications for Migration-Recommend a Solution for Migrating Applications and VMs-Recommend a Solution for Migration of Databases [-]