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Nettstudie 12 måneder 5 000 kr
The purpose of this module is to provide best practice guidance on how to set clear, business-based targets for service utility, warranty and experience. [+]
Understand the purpose and key concepts of the Service Level Management Practice, elucidating its significance in defining, negotiating, and managing service levels to meet customer expectations. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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Nettstudie 12 måneder 12 000 kr
A combined module that covers the key concepts of 5 ITIL Practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Info... [+]
Understand the key concepts of Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management, elucidating their significance in fostering collaboration, ensuring service quality, driving continual improvement, and maintaining information security. This eLearning is: Interactive Self-paced   Device-friendly   12 hours content   Mobile-optimised   Practical exercises   Exam: 60 questions Multiple choise 90 minutes Closed book Minimum required score to pass: 65% [-]
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Nettstudie 12 måneder 12 000 kr
A combined module that covers the key concepts of 5 ITIL Practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management and Pro... [+]
Understand the purpose and key concepts of the Monitor, Support, and Fulfil practices, elucidating their importance in maintaining, supporting, and delivering IT services effectively.InteractiveOur eLearning:Self-pacedDevice-friendly12 hour contentMobile-optimised Exam:60 questionsMultiple Choice90 minutesClosed bookMinimum required score to pass: 65%  [-]
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Nettstudie 12 måneder 5 000 kr
Learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments, and how to deploy components to other environm... [+]
Understand the purpose and key concepts of Deployment Management, highlighting its importance in managing the deployment of new or changed services into the live environment. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours of content   Mobile-optimised   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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Nettstudie 12 måneder 5 000 kr
Learn to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorising changes, and managing change sche... [+]
Understand the purpose and key concepts of Change Enablement, highlighting its importance in managing changes effectively to minimise risk and ensure business continuity.   This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours of content   Mobile-optimised   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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1 dag 9 500 kr
19 Sep
14 Nov
AZ-1008: Administer Active Directory Domain Services [+]
AZ-1008: Administer Active Directory Domain Services [-]
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Nettstudie 12 måneder 5 000 kr
The purpose of this module is to provide best practice guidance on how to set clear, business-based targets for service utility, warranty and experience. [+]
Understand the purpose and key concepts of Information Security Management, elucidating its significance in safeguarding the confidentiality, integrity, and availability of organisational information assets. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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Nettstudie 12 måneder 5 000 kr
Learn to deliver an agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. [+]
Understand the purpose and key concepts of the Continual Improvement Practice, elucidating its significance in fostering a culture of ongoing improvement and innovation within the organisation. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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Nettstudie 12 måneder 5 000 kr
Learn how to improve user and customer experience, as well as the overall success of your service relationships. [+]
Understand the purpose and key concepts of the Service Desk practice, including how it serves as the central point of contact between the service provider and the users, facilitating effective communication. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content mobil-optimised practical exercises     Exam: 20 questions Multiple Choice 30 minutes Closed book Minimum required score to pass: (65%)   [-]
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Nettstudie 12 måneder 5 000 kr
Learn to provide accurate and reliable information about the configuration of services and configuration support items when and where it is needed. [+]
Understand the purpose and key concepts of Service Configuration Management, including its role in maintaining accurate and reliable information about configuration items (CIs) within the IT infrastructure. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content Mobile-optimised Practical exercises   Exam: 20 questions Multiple Choice 30 Minutes Closed book Pass Mark: 65% [-]
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Nettstudie 12 måneder 5 000 kr
Receive practical guidance on the processes and activities of Problem Management, including their roles in the service value chain. [+]
Understand the purpose and key concepts of Problem Management, including its role in identifying and managing the root causes of incidents to prevent recurrence.   This eLearning is: Interactive   Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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Nettkurs 3 timer 549 kr
God formatering handler ikke bare om å få et regneark til å se pent ut, det handler like mye om å kommunisere effektivt. Et dårlig formatert regneark vil gjøre det vanske... [+]
God formatering i Microsoft Excel handler ikke bare om å få et regneark til å se pent ut; det handler like mye om å kommunisere effektivt. Et dårlig formatert regneark kan gjøre det vanskelig å lese og forstå innholdet. Derimot vil et godt formatert regneark gjøre det enklere å absorbere informasjonen som presenteres. Dette kurset, ledet av Espen Faugstad, vil gi deg ferdighetene du trenger for å formatere data i Microsoft Excel på avansert nivå. Du vil lære hvordan du gjør regnearket mer leselig, forståelig og effektivt. Emner inkluderer formatering av tekstverdier og tallverdier, opprettelse av egendefinerte formateringsregler, tilpasning av rader, kolonner og celler, formatering av tabeller, diagrammer og bilder, og mye mer. Kurset er delt inn i følgende kapitler: Kapittel 1: Introduksjon Kapittel 2: Skrift Kapittel 3: Justering Kapittel 4: Tall Kapittel 5: Stiler Kapittel 6: Celler Kapittel 7: Tabell Kapittel 8: Diagrammer Kapittel 9: Bilder Kapittel 10: Avslutning Etter å ha fullført kurset, vil du kunne bruke avansert formatering i Excel for å forbedre presentasjonen og lesbarheten av dine regneark, noe som er uvurderlig for effektiv kommunikasjon og dataanalyse.   Varighet: 2 timer og 27 minutter   Om Utdannet.no: Utdannet.no tilbyr noen av landets beste digitale nettkurs. Vår tjeneste fungerer på samme måte som strømmetjenester for musikk eller TV-serier, der våre kunder betaler en fast månedspris for tilgang til alle kursene vi har tilgjengelig. Vi har opplevd betydelig vekst de siste årene, med over 30 000 registrerte brukere og 1,5 millioner videoavspillinger. Vårt mål er å gjøre kompetanseutvikling engasjerende, spennende og tilgjengelig for alle, og vi har støtte fra Innovasjon Norge og Forskningsrådet. [-]
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Bedriftsintern 1 dag 11 000 kr
This one-day instructor-led class provides an overview of Google Cloud Platform products and services. Through a combination of presentations and hands-on labs, participa... [+]
Objectives This course teaches participants the following skills: Identify the purpose and value of each of the Google Cloud Platform products and services Interact with Google Cloud Platform services Describe ways in which customers have used Google Cloud Platform Choose among and use application deployment environments on Google Cloud Platform: Google App Engine, Google Kubernetes Engine, and Google Compute Engine Choose among and use Google Cloud Platform storage options: Google Cloud Storage, Google Cloud SQL, Google Cloud Bigtable, and Google Cloud Datastore Make basic use of BigQuery, Google’s managed data warehouse for analytics Make basic use of Cloud Deployment Manager, Google’s tool for creating and managing cloud resources through templates Make basic use of Google Stackdriver, Google’s monitoring, logging, and diagnostics system All courses will be delivered in partnership with ROI Training, Google Cloud Premier Partner, using a Google Authorized Trainer. Course Outline Module 1: Introducing Google Cloud Platform -Explain the advantages of Google Cloud Platform-Define the components of Google's network infrastructure, including: Points of presence, data centers, regions, and zones-Understand the difference between Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) Module 2: Getting Started with Google Cloud Platform -Identify the purpose of projects on Google Cloud Platform-Understand the purpose of and use cases for Identity and Access Management-List the methods of interacting with Google Cloud Platform-Lab: Getting Started with Google Cloud Platform Module 3: Virtual Machines and Networks in the Cloud -Identify the purpose of and use cases for Google Compute Engine.-Understand the various Google Cloud Platform networking and operational tools and services.-Lab: Compute Engine Module 4: Storage in the Cloud -Understand the purpose of and use cases for: Google Cloud Storage, Google Cloud SQL, Google Cloud Bigtable, and Google Cloud Datastore.-Learn how to choose between the various storage options on Google Cloud Platform.-Lab: Cloud Storage and Cloud SQL Module 5: Containers in the Cloud -Define the concept of a container and identify uses for containers.-Identify the purpose of and use cases for Google Kubernetes Engine and Kubernetes.-Lab: Kubernetes Engine Module 6: Applications in the Cloud -Understand the purpose of and use cases for Google App Engine.-Contrast the App Engine Standard environment with the App Engine Flexible environment.-Understand the purpose of and use cases for Google Cloud Endpoints.-Lab: App Engine Module 7: Developing, Deploying, and Monitoring in the Cloud -Understand options for software developers to host their source code.-Understand the purpose of template-based creation and management of resources.-Understand the purpose of integrated monitoring, alerting, and debugging.-Lab: Deployment Manager and Stackdriver Module 8: Big Data and Machine Learning in the Cloud -Understand the purpose of and use cases for the products and services in the Google Cloud big data and machine learning platforms.-Lab: BigQuery [-]
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4 dager 21 000 kr
This course teaches IT Professionals how to manage their Azure subscriptions, secure identities, administer the infrastructure, configure virtual networking, connect Azur... [+]
This course teaches IT Professionals how to manage their Azure subscriptions, secure identities, administer the infrastructure, configure virtual networking, connect Azure and on-premises sites, manage network traffic, implement storage solutions, create and scale virtual machines, implement web apps and containers, back up and share data, and monitor your solution.   TARGET AUDIENCE This course is for Azure Administrators. The Azure Administrator implements, manages, and monitors identity, governance, storage, compute, and virtual networks in a cloud environment. The Azure Administrator will provision, size, monitor, and adjust resources as appropriate. COURSE OBJECTIVES After completing this course you should be able to: Secure and manage identities with Azure Active Directory. Implement and manage users and groups. Implement and manage Azure subscriptions and accounts. Implement Azure Policy, including custom policies. Use RBAC to assign permissions. Leverage Azure Resource Manager to organize resources. Use the Azure Portal and Cloud Shell. Use Azure PowerShell and CLI. Use ARM Templates to deploy resources. Implement virtual networks and subnets. Configure public and private IP addressing. Configure network security groups. Configure Azure Firewall. Configure private and public DNS zones Configure VNet Peering. Configure VPN gateways. Choose the appropriate intersite connectivity solution. Configure network routing including custom routes and service endpoints. Configure an Azure Load Balancer. Configure and Azure Application Gateway. Choose the appropriate network traffic solution. Create Azure storage accounts. Configure blob containers. Secure Azure storage. Configure Azure files shares and file sync. Manage storage with tools such as Storage Explorer Plan for virtual machine implementations. Create virtual machines. Configure virtual machine availability, including scale sets. Use virtual machine extensions. Create an app service plan. Create a web app. Implement Azure Container Instances. Implement Azure Kubernetes Service. Backup and restore file and folders. Backup and restore virtual machines. Use Azure Monitor. Create Azure alerts. Query using Log Analytics. Use Network Watcher.   COURSE CONTENT   Module 1: Identity Azure Active Directory Users and Groups Lab : Manage Azure Active Directory Identities Module 2: Governance and Compliance Subscriptions and Accounts Azure Policy Role-based Access Control (RBAC) Lab : Manage Subscriptions and RBAC Lab : Manage Governance via Azure Policy Module 3: Azure Administration Azure Resource Manager Azure Portal and Cloud Shell Azure PowerShell and CLI ARM Templates Lab : Manage Azure resources by Using the Azure Portal Lab : Manage Azure resources by Using ARM Templates Lab : Manage Azure resources by Using Azure PowerShell Lab : Manage Azure resources by Using Azure CLI Module 4: Virtual Networking Virtual Networks IP Addressing Network Security groups Azure Firewall Azure DNS Lab : Implement Virtual Networking Module 5: Intersite Connectivity VNet Peering VPN Gateway Connections ExpressRoute and Virtual WAN Lab : Implement Intersite Connectivity Module 6: Network Traffic Management Network Routing and Endpoints Azure Load Balancer Azure Application Gateway Traffic Manager Lab : Implement Traffic Management Module 7: Azure Storage Storage Accounts Blob Storage Storage Security Azure Files and File Sync Managing Storage Lab : Manage Azure storage Module 8: Azure Virtual Machines Virtual Machine Planning Creating Virtual Machines Virtual Machine Availability Virtual Machine Extensions Lab : Manage virtual machines Module 9: Serverless Computing Azure App Service Plans Azure App Service Container Services Azure Kubernetes Service Lab : Implement Web Apps Lab : Implement Azure Container Instances Lab : Implement Azure Kubernetes Service Module 10: Data Protection File and Folder Backups Virtual Machine Backups Lab : Implement Data Protection Module 11: Monitoring Azure Monitor Azure Alerts Log Analytics Network Watcher Lab : Implement Monitoring     [-]
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Oslo 3 dager 21 000 kr
27 Oct
27 Oct
ITIL® Specialist - Drive Stakeholder Value [+]
ITIL® Specialist - Drive Stakeholder Value [-]
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