2 dager Deltid Kurs Norsk Klasserom

Neste kurs: 28.08.2017 ( Bare 37 dager igjen )

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The training will introduce you to the softer aspects of Lean IT like change approaches and how to change people’s behavior and attitude. All the exercises are related to ICT, but no technical IT knowledge is required. This course is delivered using an exciting case study designed to further enhance the candidates understanding of Lean IT. Students who have attended this course are prepared to successfully take the associated Lean IT Foundation certification exam which is a requirement for attending any of the further Lean courses available in this track.

At the end of this course, you will be able to:

Understand the concepts behind Lean and how Lean can be applied in IT
Analyze customer value and translate the voice of the customer to processes
Understand Lean concepts as customer value, value streams, flow, pull, perfection
Diagnose and improve processes with value stream mapping
Problem solving with the Kaizen approach
Work with the DMAIC improvement cycle
Designate improvement activities that improve process results
Understand what behaviors & attitudes are essential within Lean organizations
Prepare the student to take the Lean IT Foundation Certification exam

1. INTRUDUCTION TO LEAN

Introduction
The history of Lean
The key elements of Lean
The concept of Waste, Variability and Inflexibility
The five dimensions of Lean IT

2. THE COSTUMER

Customer Value
Voice of the Customer
Value-add and non-value-add work
Critical-to-quality tree
Value streams in IT
Cost of Poor Quality

3. THE PROGRESS

The concept of a process
SIPOC diagramming
Creating a Value Stream Map
Analyzing a Value Stream Map

4. PERFORMANCE

What is performance?
Key Performance Indicators
Operational Process Efficiency

5. ORGANISATION

Organizational structure and customer focus
Performance Dialogue
Visible Management
Day Start and Week board

6. PROBLEM SOLVING

Structured Problem Solving
KAIZEN approach

7. BEHAVIOR & ATTITUDE

Lean Leadership & Behavior
Organizational Change
Change Story

8. EXAM PREPERATION

Sample Exam
How to prepare for the exam

Stedsbeskrivelse

Oslo, Bergen, Trondheim og Stavanger

Forkunnskaper

There are no pre-requisites for this course, although a basic knowledge of IT concepts will be helpful.

Varighet

09.00-16.00

Målgruppe

Any member of an IT organization.

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Uke	Start dato	Sluttdato	Frist	Sted	Språk
35	28.08.2017	29.08.2017	28.08.2017	Oslo Vis adresse × Adresse Glasspaper AS, Brynsveien 12, 0667 Oslo Close	Norsk
39	25.09.2017	26.09.2017	25.09.2017	Oslo Vis adresse × Adresse Glasspaper AS, Brynsveien 12, 0667 Oslo Close	Norsk
42	16.10.2017	17.10.2017	16.10.2017	Bergen, Hordaland Vis adresse × Adresse Glasspaper AS, Sandbrogaten 5, 5003 Bergen Close	Norsk
45	06.11.2017	07.11.2017	06.11.2017	Trondheim, Sør-Trøndelag Vis adresse × Adresse Glasspaper AS, Strandveien 43, 7042 Trondheim Close	Norsk
47	20.11.2017	21.11.2017	20.11.2017	Oslo Vis adresse × Adresse Glasspaper AS, Brynsveien 12, 0667 Oslo Close	Norsk