The training will introduce you to the softer aspects of Lean IT like change approaches and how to change people’s behavior and attitude. All the exercises are related to ICT, but no technical IT knowledge is required. This course is delivered using an exciting case study designed to further enhance the candidates understanding of Lean IT. Students who have attended this course are prepared to successfully take the associated Lean IT Foundation certification exam which is a requirement for attending any of the further Lean courses available in this track.

At the end of this course, you will be able to:

• Understand the concepts behind Lean and how Lean can be applied in IT
• Analyze customer value and translate the voice of the customer to processes
• Understand Lean concepts as customer value, value streams, flow, pull, perfection
• Diagnose and improve processes with value stream mapping
• Problem solving with the Kaizen approach
• Work with the DMAIC improvement cycle
• Designate improvement activities that improve process results
• Understand what behaviors & attitudes are essential within Lean organizations
• Prepare the student to take the Lean IT Foundation Certification exam

1. INTRUDUCTION TO LEAN

• Introduction
• The history of Lean
• The key elements of Lean
• The concept of Waste, Variability and Inflexibility
• The five dimensions of Lean IT

2. THE COSTUMER

• Customer Value
• Voice of the Customer
• Value-add and non-value-add work
• Critical-to-quality tree
• Value streams in IT
• Cost of Poor Quality

3. THE PROGRESS

• The concept of a process
• SIPOC diagramming
• Creating a Value Stream Map
• Analyzing a Value Stream Map

4. PERFORMANCE

• What is performance?
• Key Performance Indicators
• Operational Process Efficiency Skills and Knowledge Matrix

5. ORGANISATION

• Organizational structure and customer focus
• Performance Dialogue
• Visible Management
• Day Start and Week board

6. PROBLEM SOLVING

• Structured Problem Solving
• KAIZEN approach

7. BEHAVIOR & ATTITUDE

• Lean Leadership & Behavior
• Organizational Change
• Change Story

8. EXAM PREPERATION

• • • Sample Exam
    • How to prepare for the exam Check Out

Stedsbeskrivelse

Oslo, Bergen, Trondheim og Stavanger

Forkunnskaper

Varighet

09.00-16.00

Målgruppe

Les mer om Glasspaper

Se flere kurs fra Glasspaper (191)

11118 Kurs i