The Lean IT Foundation Training is two days. During the training, you will learn the fundamentals of Lean and how to apply Lean in an IT domain. In the training you will practice with exercises to build hands-on skills. The training will introduce you to the softer aspects of Lean IT like change approaches and how to change people’s behavior and attitude. All the exercises are related to ICT, but no technical IT knowledge is required.

Course description:

1. INTRUDUCTION TO LEAN

• Introduction
• The history of Lean
• The key elements of Lean
• The concept of Waste, Variability and Inflexibility
• The five dimensions of Lean IT

2. THE COSTUMER

• Customer Value
• Voice of the Customer
• Value-add and non-value-add work
• Critical-to-quality tree
• Value streams in IT
• Cost of Poor Quality

3. THE PROCESS

• The concept of a process
• SIPOC diagramming
• Creating a Value Stream Map
• Analyzing a Value Stream Map

4. PERFORMANCE

• What is performance?
• Key Performance Indicators
• Operational Process Efficiency
• Skills and Knowledge Matrix

5. ORGANISATION

• Organizational structure and customer focus
• Performance Dialogue
• Visible Management
• Day Start and Week board

6. PROBLEM SOLVING

• Structured Problem Solving
• KAIZEN approach

7. BEHAVIOR & ATTITUDE

• Lean Leadership & Behavior
• Organizational Change
• Change Story

8. EXAM PREPERATION

• Sample Exam
• How to prepare for the exam
• Check Out

Stedsbeskrivelse

Oslo, Bergen, Trondheim og Stavanger

Forkunnskaper

Varighet

2 dager, 09.00-16.00 begge dager

Studiepoeng

14 PDU

Innlevering

Certification

• The exam is closed book with fifty (40) multiple choice questions.
• The pass score is 65% (26 out of 40 questions).
• The exam lasts 60 minutes.

Målgruppe

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