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Nettstudie 12 måneder 5 000 kr
The purpose of this module is to provide best practice guidance on how to set clear, business-based targets for service utility, warranty and experience. [+]
Understand the purpose and key concepts of the Service Level Management Practice, elucidating its significance in defining, negotiating, and managing service levels to meet customer expectations. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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Nettstudie 12 måneder 5 000 kr
Learn to deliver an agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. [+]
Understand the purpose and key concepts of the Continual Improvement Practice, elucidating its significance in fostering a culture of ongoing improvement and innovation within the organisation. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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Nettkurs 12 måneder 12 000 kr
ITIL® 4 Specialist: Drive Stakeholder Value dekker alle typer engasjement og interaksjon mellom en tjenesteleverandør og deres kunder, brukere, leverandører og partnere. [+]
Kurset fokuserer på konvertering av etterspørsel til verdi via IT-relaterte tjenester. Modulen dekker sentrale emner som SLA-design, styring av flere leverandører, kommunikasjon, relasjonsstyring, CX- og UX-design, kartlegging av kunder og mer. E-læringskurset inneholder 18 timer med undervisning, og er delt inn i 8 moduler. Les mer om ITIL® 4 på  AXELOS sine websider. Du vil motta en e-post med tilgang til e-læringen, sertifiseringsvoucher og digital bok fra Peoplecert. Du avtaler tid for sertifiseringen som beskrevet i e-posten fra Peoplecert. [-]
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12 måneder 12 000 kr
A combined module that covers the key concepts of 5 key ITIL practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, an... [+]
Understand the purpose and key concepts of the Plan, Implement, and Control practices, highlighting their importance in establishing, executing, and governing IT service strategies effectively. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content Mobile-optimised Practical exercises   Exam: 60 questions Multiple Choice 90 Minutes Closed book Pass Mark: 65% [-]
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Nettkurs 12 måneder 11 500 kr
ITIL® er det mest utbredte og anerkjente rammeverket for IT Service Management (ITSM) i verden, og ITIL® 4 Foundation er et introduksjonskurs til rammeverket. [+]
ITIL® 4 Foundation-kurset er en introduksjon til ITIL® 4. Kurset lar kandidater se på IT-tjenestestyring gjennom en ende-til-ende driftsmodell, som inkluderer oppretting, levering og kontinuerlig forbedring av IT-relaterte produkter og tjenester. E-læringskurset inneholder 12 timer med undervisning, og er delt inn i 8 moduler. Les mer om ITIL® 4 på AXELOS sine websider. Inkluderer: Tilgang til ITIL® 4 Foundation e-læring (engelsk) i 12 måneder. ITIL® Foundation online voucher til sertifiseringstest + digital ITIL Foundation bok Du vil motta en e-post med tilgang til e-læringen, sertifiseringsvoucher og digital bok fra Peoplecert. Du avtaler tid for sertifiseringen som beskrevet i e-posten fra Peoplecert. Sertifiseringen består av: 40 spørsmål Multiple Choice 60 minutter + 15 minutter til rådighet dersom du ikke har engelsk som morsmål For å bestå må du ha minimum 26 riktige (65%) Ingen hjelpemidler tillatt ITIL®/PRINCE2®/MSP®/MoP® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. [-]
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Nettstudie 12 måneder 5 000 kr
Learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments, and how to deploy components to other environm... [+]
Understand the purpose and key concepts of Deployment Management, highlighting its importance in managing the deployment of new or changed services into the live environment. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours of content   Mobile-optimised   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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Nettstudie 12 måneder 12 000 kr
A combined module that covers the key concepts of 5 ITIL Practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management and Pro... [+]
Understand the purpose and key concepts of the Monitor, Support, and Fulfil practices, elucidating their importance in maintaining, supporting, and delivering IT services effectively.InteractiveOur eLearning:Self-pacedDevice-friendly12 hour contentMobile-optimised Exam:60 questionsMultiple Choice90 minutesClosed bookMinimum required score to pass: 65%  [-]
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Nettstudie 12 måneder 5 000 kr
Learn how to improve user and customer experience, as well as the overall success of your service relationships. [+]
Understand the purpose and key concepts of the Service Desk practice, including how it serves as the central point of contact between the service provider and the users, facilitating effective communication. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content mobil-optimised practical exercises     Exam: 20 questions Multiple Choice 30 minutes Closed book Minimum required score to pass: (65%)   [-]
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Oslo 5 dager 27 900 kr
03 Nov
03 Nov
ISO 27032 Lead Cybersecurity Manager [+]
ISO 27032 Lead Cybersecurity Manager [-]
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Oslo 5 dager 46 000 kr
21 Jul
08 Sep
10 Nov
https://www.glasspaper.no/kurs/sise-implementing-and-configuring-cisco-identity-services-engine/ [+]
SISE: Implementing and Configuring Cisco Identity Services Engine [-]
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Oslo 2 dager 16 900 kr
11 Sep
11 Sep
11 Dec
UX Foundation [+]
UX Foundation [-]
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Oslo 2 dager 11 900 kr
08 Oct
08 Oct
Excel for Controllere og Økonomisjefer [+]
Excel for Controllere og Økonomisjefer [-]
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Virtuelt klasserom 5 dager 35 000 kr
The Implementing Cisco Application Centric Infrastructure course show you how to deploy and manage the Cisco® Nexus® 9000 Series Switches in Cisco Application Centric Inf... [+]
COURSE OVERVIEW ou will learn how to configure and manage Cisco Nexus 9000 Series Switches in ACI mode, how to connect the Cisco ACI fabric to external networks and services, and fundamentals of Virtual Machine Manager (VMM) integration. You will gain hands-on practice implementing key capabilities such as fabric discovery, policies, connectivity, VMM integration, and more. This course is based on ACI Software v5.2 release.   This course helps you prepare to take the exam, Implementing Cisco Application Centric Infrastructure(300-620 DCACI), which leads to CCNP® Data Center and Cisco Certified Specialist – Data Center ACI Implementation certifications. TARGET AUDIENCE Individuals who need to understand how to configure and manage a data center network environment with the Cisco Nexus 9000 Switch operating in ACI Mode.   COURSE OBJECTIVES After completing this course, you should be able to: Describe Cisco ACI Fabric Infrastructure and basic Cisco ACI concepts Describe Cisco ACI policy model logical constructs Describe Cisco ACI basic packet forwarding Describe external network connectivity Describe VMM Integration Describe Layer 4 to Layer 7 integrations Explain Cisco ACI management features COURSE CONTENT Introducing Cisco ACI Fabric Infrastructure and Basic Concepts What Is Cisco ACI? Cisco ACI Topology and Hardware Cisco ACI Object Model Faults, Event Record, and Audit Log Cisco ACI Fabric Discovery Cisco ACI Access Policies Describing Cisco ACI Policy Model Logical Constructs Cisco ACI Logical Constructs Tenant Virtual Routing and Forwarding Bridge Domain Endpoint Group Application Profile Tenant Components Review Adding Bare-Metal Servers to Endpoint Groups Contracts Describing Cisco ACI Basic Packet Forwarding Endpoint Learning Basic Bridge Domain Configuration **** Introducing External Network Connectivity Cisco ACI External Connectivity Options External Layer 2 Network Connectivity External Layer 3 Network Connectivity Introducing VMM Integration VMware vCenter VDS Integration Resolution Immediacy in VMM Alternative VMM Integrations Describing Layer 4 to Layer 7 Integrations Service Appliance Insertion Without ACI L4-L7 Service Graph Service Appliance Insertion via ACI L4-L7 Service Graph Service Graph Configuration Workflow Service Graph PBR Introduction Explaining Cisco ACI Management Out-of-Band Management In-Band Management Syslog Simple Network Management Protocol Configuration Backup Authentication, Authorization, and Accounting Role-Based Access Control Cisco ACI Upgrade Collect Tech Support Labs Validate Fabric Discovery Configure Network Time Protocol (NTP) Create Access Policies and Virtual Port Channel (vPC) Enable Layer 2 Connectivity in the Same Endpoint Group (EPG) Enable Inter-EPG Layer 2 Connectivity Enable Inter-EPG Layer 3 Connectivity Compare Traffic Forwarding Methods in a Bridge Domain Configure External Layer 2 (L2Out) Connection Configure External Layer 3 (L3Out) Connection Integrate Application Policy Infrastructure Controller (APIC) With VMware vCenter Using VMware Distributed Virtual Switch (DVS) TEST CERTIFICATION Recommended as preparation for the following exams: 300-620 DCACI - Implementing Cisco Application Centric Infrastructure [-]
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Oslo 3 dager 20 900 kr
12 Nov
12 Nov
JavaScript Web Development [+]
JavaScript Web Development [-]
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Virtuelt klasserom 5 dager 30 000 kr
Agile approaches such as eXtreme Programming, Scrum and Lean Software Development are becoming increasingly mainstream. [+]
COURSE OVERVIEW They describe how to successfully deliver in complex situations when requirements and possible solutions are subject to continuous change; but they stop short of describing a full project lifecycle with defined Phases, Work Products, Roles and Responsibilities. This course covers how to operate in such an agile fashion within an overall project framework and is based on the DSDM Agile Project Framework (DSDM APF) approach. Through practical experience of the agile style of working, case studies and example scenarios from a highly experienced trainer, it provides delegates with an understanding of how the Agile Project Management process can enable planning, management and control for predictable Agile project deliveries.   This is an APMG accredited course. TARGET AUDIENCE The course is aimed at Project Managers and others involved in Project Management who want to understand how to apply agile approaches within an overall project management lifecycle framework. COURSE OBJECTIVES   Understand the fundamentals of Agile Project Management Understand the key Agile Project Management practices and how to manage Agile Project teams Fully describe and relate the Agile Project Management process Understand project control in the Agile environment COURSE CONTENT   Agile Project Management Fundamentals What is Agile Project Management? Benefits of Agile Project Management When to use Agile Project Management Preparing for a successful Agile project Agile Project Management Principles The Agile Project Management Process Agile Project Management Framework Configuring the Agile Project Lifecycle Work Products and Deliverables Management Products and Deliverables Business Work Products and Deliverables Technical Products and Deliverables Agile Project Teams Agile Project Roles and Responsibilities Agile Project Team Empowerment Agile Project Team Structure Agile Project Management Practices Facilitated Workshops MoSCoW Prioritisation Modelling Iterative Development Timeboxing Project Management and Control Agile Planning Agile Risk Management Agile Estimating and Measurement Agile Configuration Management Other Agile Project Management Concerns Agile Requirements (Functional and Non-functional Requirements) Agile Testing Quality Management and Quality Control Ensuring Maintainability and Scalability TEST CERTIFICATION Agile Project Management Foundation exam Simple multiple choice exam – 40-minute exam 50 questions, pass mark is 25 (50%) Taken at the end of Day 2 of training Agile Project Management Practitioner exam Complex multiple choice – Objective Test – 2.5-hour exam Open book exam (reference to Agile PM Handbook allowed) Four questions worth 20 marks each (80 marks), pass mark is 40 (50%) You must pass the Agile Project Management Foundation certificate on Day 2 to progress to this exam taken at the end of Day 5 of training     HVORFOR VELGE SG PARTNER AS:  Flest kurs med Startgaranti Rimeligste kurs Beste service og personlig oppfølgning Tilgang til opptak etter endt kurs Partner med flere av verdens beste kursleverandører   [-]
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