Industrial technology and knowledge based services, after sales services and product support, service delivery strategies, service delivery performance management system,... [+]
Industrial technology and knowledge based services, after sales services and product support, service delivery strategies, service delivery performance management system, planning, management and execution of the support service in an integrated and holistic perspective, logistics and supply chain management, technology and service innovation processes, entrepreneurship, outsourcing and globalization, etc. Selected topics related to operations and maintenance will be studied. Furthermore innovation and patenting processes will be discussed as well as the path from idea through entrepreneurship and a successful business.
The course will have seminar form where the students are given the chance to present and discuss problems related to content in selected literature and papers. The topics covered may vary some from year to year. The course includes development and preparation, presentation and defense of written report containing problem answers, critic of a different student report, as well as participation in discussion during seminars. The work normally is performed in groups of two students. [-]