Oversikt over relevante kurs innen IT-kurs i Aurskog Høland

Kurset fokuserer på integrering av forskjellige verdistrømmer og aktiviteter for å lage, levere og støtte IT-aktiverte produkter og tjenester, samtidig som den dekker støtte for praksis, metoder og verktøy. Kurset gir kandidatene forståelse for tjenestekvalitet og forbedringsmetoder. E-læringskurset inneholder 18 timer med undervisning, og er delt inn i 8 moduler. Les mer om ITIL® 4 på AXELOS sine websider. Inkluderer: Tilgang til ITIL® 4 Specialist: Create, Deliver and Support e-læring (engelsk) i 12 måneder. ITIL® 4 Specialist: Create, Deliver and Support online voucher til sertifiseringstest.   ITIL®/PRINCE2®/MSP®/MoP® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. [-]

Kubernetes Administration (LFS458) [-]

COURSE OVERVIEW Students will begin by understanding the core compute and storage technologies that are used to build an analytical solution. They will then explore how to design an analytical serving layers and focus on data engineering considerations for working with source files. The students will learn how to interactively explore data stored in files in a data lake. They will learn the various ingestion techniques that can be used to load data using the Apache Spark capability found in Azure Synapse Analytics or Azure Databricks, or how to ingest using Azure Data Factory or Azure Synapse pipelines. The students will also learn the various ways they can transform the data using the same technologies that is used to ingest data. The student will spend time on the course learning how to monitor and analyze the performance of analytical system so that they can optimize the performance of data loads, or queries that are issued against the systems. They will understand the importance of implementing security to ensure that the data is protected at rest or in transit. The student will then show how the data in an analytical system can be used to create dashboards, or build predictive models in Azure Synapse Analytics. TARGET AUDIENCE The primary audience for this course is data professionals, data architects, and business intelligence professionals who want to learn about data engineering and building analytical solutions using data platform technologies that exist on Microsoft Azure. The secondary audience for this course data analysts and data scientists who work with analytical solutions built on Microsoft Azure. COURSE OBJECTIVES   Explore compute and storage options for data engineering workloads in Azure Design and Implement the serving layer Understand data engineering considerations Run interactive queries using serverless SQL pools Explore, transform, and load data into the Data Warehouse using Apache Spark Perform data Exploration and Transformation in Azure Databricks Ingest and load Data into the Data Warehouse Transform Data with Azure Data Factory or Azure Synapse Pipelines Integrate Data from Notebooks with Azure Data Factory or Azure Synapse Pipelines Optimize Query Performance with Dedicated SQL Pools in Azure Synapse Analyze and Optimize Data Warehouse Storage Support Hybrid Transactional Analytical Processing (HTAP) with Azure Synapse Link Perform end-to-end security with Azure Synapse Analytics Perform real-time Stream Processing with Stream Analytics Create a Stream Processing Solution with Event Hubs and Azure Databricks Build reports using Power BI integration with Azure Synpase Analytics Perform Integrated Machine Learning Processes in Azure Synapse Analytics COURSE CONTENT Module 1: Explore compute and storage options for data engineering workloads This module provides an overview of the Azure compute and storage technology options that are available to data engineers building analytical workloads. This module teaches ways to structure the data lake, and to optimize the files for exploration, streaming, and batch workloads. The student will learn how to organize the data lake into levels of data refinement as they transform files through batch and stream processing. Then they will learn how to create indexes on their datasets, such as CSV, JSON, and Parquet files, and use them for potential query and workload acceleration. Introduction to Azure Synapse Analytics Describe Azure Databricks Introduction to Azure Data Lake storage Describe Delta Lake architecture Work with data streams by using Azure Stream Analytics Lab 1: Explore compute and storage options for data engineering workloads Combine streaming and batch processing with a single pipeline Organize the data lake into levels of file transformation Index data lake storage for query and workload acceleration After completing module 1, students will be able to: Describe Azure Synapse Analytics Describe Azure Databricks Describe Azure Data Lake storage Describe Delta Lake architecture Describe Azure Stream Analytics Module 2: Design and implement the serving layer This module teaches how to design and implement data stores in a modern data warehouse to optimize analytical workloads. The student will learn how to design a multidimensional schema to store fact and dimension data. Then the student will learn how to populate slowly changing dimensions through incremental data loading from Azure Data Factory. Design a multidimensional schema to optimize analytical workloads Code-free transformation at scale with Azure Data Factory Populate slowly changing dimensions in Azure Synapse Analytics pipelines Lab 2: Designing and Implementing the Serving Layer Design a star schema for analytical workloads Populate slowly changing dimensions with Azure Data Factory and mapping data flows After completing module 2, students will be able to: Design a star schema for analytical workloads Populate a slowly changing dimensions with Azure Data Factory and mapping data flows Module 3: Data engineering considerations for source files This module explores data engineering considerations that are common when loading data into a modern data warehouse analytical from files stored in an Azure Data Lake, and understanding the security consideration associated with storing files stored in the data lake. Design a Modern Data Warehouse using Azure Synapse Analytics Secure a data warehouse in Azure Synapse Analytics Lab 3: Data engineering considerations Managing files in an Azure data lake Securing files stored in an Azure data lake After completing module 3, students will be able to: Design a Modern Data Warehouse using Azure Synapse Analytics Secure a data warehouse in Azure Synapse Analytics Module 4: Run interactive queries using Azure Synapse Analytics serverless SQL pools In this module, students will learn how to work with files stored in the data lake and external file sources, through T-SQL statements executed by a serverless SQL pool in Azure Synapse Analytics. Students will query Parquet files stored in a data lake, as well as CSV files stored in an external data store. Next, they will create Azure Active Directory security groups and enforce access to files in the data lake through Role-Based Access Control (RBAC) and Access Control Lists (ACLs). Explore Azure Synapse serverless SQL pools capabilities Query data in the lake using Azure Synapse serverless SQL pools Create metadata objects in Azure Synapse serverless SQL pools Secure data and manage users in Azure Synapse serverless SQL pools Lab 4: Run interactive queries using serverless SQL pools Query Parquet data with serverless SQL pools Create external tables for Parquet and CSV files Create views with serverless SQL pools Secure access to data in a data lake when using serverless SQL pools Configure data lake security using Role-Based Access Control (RBAC) and Access Control List After completing module 4, students will be able to: Understand Azure Synapse serverless SQL pools capabilities Query data in the lake using Azure Synapse serverless SQL pools Create metadata objects in Azure Synapse serverless SQL pools Secure data and manage users in Azure Synapse serverless SQL pools Module 5: Explore, transform, and load data into the Data Warehouse using Apache Spark This module teaches how to explore data stored in a data lake, transform the data, and load data into a relational data store. The student will explore Parquet and JSON files and use techniques to query and transform JSON files with hierarchical structures. Then the student will use Apache Spark to load data into the data warehouse and join Parquet data in the data lake with data in the dedicated SQL pool. Understand big data engineering with Apache Spark in Azure Synapse Analytics Ingest data with Apache Spark notebooks in Azure Synapse Analytics Transform data with DataFrames in Apache Spark Pools in Azure Synapse Analytics Integrate SQL and Apache Spark pools in Azure Synapse Analytics Lab 5: Explore, transform, and load data into the Data Warehouse using Apache Spark Perform Data Exploration in Synapse Studio Ingest data with Spark notebooks in Azure Synapse Analytics Transform data with DataFrames in Spark pools in Azure Synapse Analytics Integrate SQL and Spark pools in Azure Synapse Analytics After completing module 5, students will be able to: Describe big data engineering with Apache Spark in Azure Synapse Analytics Ingest data with Apache Spark notebooks in Azure Synapse Analytics Transform data with DataFrames in Apache Spark Pools in Azure Synapse Analytics Integrate SQL and Apache Spark pools in Azure Synapse Analytics Module 6: Data exploration and transformation in Azure Databricks This module teaches how to use various Apache Spark DataFrame methods to explore and transform data in Azure Databricks. The student will learn how to perform standard DataFrame methods to explore and transform data. They will also learn how to perform more advanced tasks, such as removing duplicate data, manipulate date/time values, rename columns, and aggregate data. Describe Azure Databricks Read and write data in Azure Databricks Work with DataFrames in Azure Databricks Work with DataFrames advanced methods in Azure Databricks Lab 6: Data Exploration and Transformation in Azure Databricks Use DataFrames in Azure Databricks to explore and filter data Cache a DataFrame for faster subsequent queries Remove duplicate data Manipulate date/time values Remove and rename DataFrame columns Aggregate data stored in a DataFrame After completing module 6, students will be able to: Describe Azure Databricks Read and write data in Azure Databricks Work with DataFrames in Azure Databricks Work with DataFrames advanced methods in Azure Databricks Module 7: Ingest and load data into the data warehouse This module teaches students how to ingest data into the data warehouse through T-SQL scripts and Synapse Analytics integration pipelines. The student will learn how to load data into Synapse dedicated SQL pools with PolyBase and COPY using T-SQL. The student will also learn how to use workload management along with a Copy activity in a Azure Synapse pipeline for petabyte-scale data ingestion. Use data loading best practices in Azure Synapse Analytics Petabyte-scale ingestion with Azure Data Factory Lab 7: Ingest and load Data into the Data Warehouse Perform petabyte-scale ingestion with Azure Synapse Pipelines Import data with PolyBase and COPY using T-SQL Use data loading best practices in Azure Synapse Analytics After completing module 7, students will be able to: Use data loading best practices in Azure Synapse Analytics Petabyte-scale ingestion with Azure Data Factory Module 8: Transform data with Azure Data Factory or Azure Synapse Pipelines This module teaches students how to build data integration pipelines to ingest from multiple data sources, transform data using mapping data flowss, and perform data movement into one or more data sinks. Data integration with Azure Data Factory or Azure Synapse Pipelines Code-free transformation at scale with Azure Data Factory or Azure Synapse Pipelines Lab 8: Transform Data with Azure Data Factory or Azure Synapse Pipelines Execute code-free transformations at scale with Azure Synapse Pipelines Create data pipeline to import poorly formatted CSV files Create Mapping Data Flows After completing module 8, students will be able to: Perform data integration with Azure Data Factory Perform code-free transformation at scale with Azure Data Factory Module 9: Orchestrate data movement and transformation in Azure Synapse Pipelines In this module, you will learn how to create linked services, and orchestrate data movement and transformation using notebooks in Azure Synapse Pipelines. Orchestrate data movement and transformation in Azure Data Factory Lab 9: Orchestrate data movement and transformation in Azure Synapse Pipelines Integrate Data from Notebooks with Azure Data Factory or Azure Synapse Pipelines After completing module 9, students will be able to: Orchestrate data movement and transformation in Azure Synapse Pipelines Module 10: Optimize query performance with dedicated SQL pools in Azure Synapse In this module, students will learn strategies to optimize data storage and processing when using dedicated SQL pools in Azure Synapse Analytics. The student will know how to use developer features, such as windowing and HyperLogLog functions, use data loading best practices, and optimize and improve query performance. Optimize data warehouse query performance in Azure Synapse Analytics Understand data warehouse developer features of Azure Synapse Analytics Lab 10: Optimize Query Performance with Dedicated SQL Pools in Azure Synapse Understand developer features of Azure Synapse Analytics Optimize data warehouse query performance in Azure Synapse Analytics Improve query performance After completing module 10, students will be able to: Optimize data warehouse query performance in Azure Synapse Analytics Understand data warehouse developer features of Azure Synapse Analytics Module 11: Analyze and Optimize Data Warehouse Storage In this module, students will learn how to analyze then optimize the data storage of the Azure Synapse dedicated SQL pools. The student will know techniques to understand table space usage and column store storage details. Next the student will know how to compare storage requirements between identical tables that use different data types. Finally, the student will observe the impact materialized views have when executed in place of complex queries and learn how to avoid extensive logging by optimizing delete operations. Analyze and optimize data warehouse storage in Azure Synapse Analytics Lab 11: Analyze and Optimize Data Warehouse Storage Check for skewed data and space usage Understand column store storage details Study the impact of materialized views Explore rules for minimally logged operations After completing module 11, students will be able to: Analyze and optimize data warehouse storage in Azure Synapse Analytics Module 12: Support Hybrid Transactional Analytical Processing (HTAP) with Azure Synapse Link In this module, students will learn how Azure Synapse Link enables seamless connectivity of an Azure Cosmos DB account to a Synapse workspace. The student will understand how to enable and configure Synapse link, then how to query the Azure Cosmos DB analytical store using Apache Spark and SQL serverless. Design hybrid transactional and analytical processing using Azure Synapse Analytics Configure Azure Synapse Link with Azure Cosmos DB Query Azure Cosmos DB with Apache Spark pools Query Azure Cosmos DB with serverless SQL pools Lab 12: Support Hybrid Transactional Analytical Processing (HTAP) with Azure Synapse Link Configure Azure Synapse Link with Azure Cosmos DB Query Azure Cosmos DB with Apache Spark for Synapse Analytics Query Azure Cosmos DB with serverless SQL pool for Azure Synapse Analytics After completing module 12, students will be able to: Design hybrid transactional and analytical processing using Azure Synapse Analytics Configure Azure Synapse Link with Azure Cosmos DB Query Azure Cosmos DB with Apache Spark for Azure Synapse Analytics Query Azure Cosmos DB with SQL serverless for Azure Synapse Analytics Module 13: End-to-end security with Azure Synapse Analytics In this module, students will learn how to secure a Synapse Analytics workspace and its supporting infrastructure. The student will observe the SQL Active Directory Admin, manage IP firewall rules, manage secrets with Azure Key Vault and access those secrets through a Key Vault linked service and pipeline activities. The student will understand how to implement column-level security, row-level security, and dynamic data masking when using dedicated SQL pools. Secure a data warehouse in Azure Synapse Analytics Configure and manage secrets in Azure Key Vault Implement compliance controls for sensitive data Lab 13: End-to-end security with Azure Synapse Analytics Secure Azure Synapse Analytics supporting infrastructure Secure the Azure Synapse Analytics workspace and managed services Secure Azure Synapse Analytics workspace data After completing module 13, students will be able to: Secure a data warehouse in Azure Synapse Analytics Configure and manage secrets in Azure Key Vault Implement compliance controls for sensitive data Module 14: Real-time Stream Processing with Stream Analytics In this module, students will learn how to process streaming data with Azure Stream Analytics. The student will ingest vehicle telemetry data into Event Hubs, then process that data in real time, using various windowing functions in Azure Stream Analytics. They will output the data to Azure Synapse Analytics. Finally, the student will learn how to scale the Stream Analytics job to increase throughput. Enable reliable messaging for Big Data applications using Azure Event Hubs Work with data streams by using Azure Stream Analytics Ingest data streams with Azure Stream Analytics Lab 14: Real-time Stream Processing with Stream Analytics Use Stream Analytics to process real-time data from Event Hubs Use Stream Analytics windowing functions to build aggregates and output to Synapse Analytics Scale the Azure Stream Analytics job to increase throughput through partitioning Repartition the stream input to optimize parallelization After completing module 14, students will be able to: Enable reliable messaging for Big Data applications using Azure Event Hubs Work with data streams by using Azure Stream Analytics Ingest data streams with Azure Stream Analytics Module 15: Create a Stream Processing Solution with Event Hubs and Azure Databricks In this module, students will learn how to ingest and process streaming data at scale with Event Hubs and Spark Structured Streaming in Azure Databricks. The student will learn the key features and uses of Structured Streaming. The student will implement sliding windows to aggregate over chunks of data and apply watermarking to remove stale data. Finally, the student will connect to Event Hubs to read and write streams. Process streaming data with Azure Databricks structured streaming Lab 15: Create a Stream Processing Solution with Event Hubs and Azure Databricks Explore key features and uses of Structured Streaming Stream data from a file and write it out to a distributed file system Use sliding windows to aggregate over chunks of data rather than all data Apply watermarking to remove stale data Connect to Event Hubs read and write streams After completing module 15, students will be able to: Process streaming data with Azure Databricks structured streaming Module 16: Build reports using Power BI integration with Azure Synpase Analytics In this module, the student will learn how to integrate Power BI with their Synapse workspace to build reports in Power BI. The student will create a new data source and Power BI report in Synapse Studio. Then the student will learn how to improve query performance with materialized views and result-set caching. Finally, the student will explore the data lake with serverless SQL pools and create visualizations against that data in Power BI. Create reports with Power BI using its integration with Azure Synapse Analytics Lab 16: Build reports using Power BI integration with Azure Synpase Analytics Integrate an Azure Synapse workspace and Power BI Optimize integration with Power BI Improve query performance with materialized views and result-set caching Visualize data with SQL serverless and create a Power BI report After completing module 16, students will be able to: Create reports with Power BI using its integration with Azure Synapse Analytics Module 17: Perform Integrated Machine Learning Processes in Azure Synapse Analytics This module explores the integrated, end-to-end Azure Machine Learning and Azure Cognitive Services experience in Azure Synapse Analytics. You will learn how to connect an Azure Synapse Analytics workspace to an Azure Machine Learning workspace using a Linked Service and then trigger an Automated ML experiment that uses data from a Spark table. You will also learn how to use trained models from Azure Machine Learning or Azure Cognitive Services to enrich data in a SQL pool table and then serve prediction results using Power BI. Use the integrated machine learning process in Azure Synapse Analytics Lab 17: Perform Integrated Machine Learning Processes in Azure Synapse Analytics Create an Azure Machine Learning linked service Trigger an Auto ML experiment using data from a Spark table Enrich data using trained models Serve prediction results using Power BI After completing module 17, students will be able to: Use the integrated machine learning process in Azure Synapse Analytics     [-]

Vil du lære å tegne illustrasjoner og logoer til bruk i alle medier? Illustrator tegner vektorgrafikk som kan forstørres ubegrenset, uten å tape kvalitet og kan derfor brukes overalt. Adobe Illustrator er verktøyet for illustratører og grafiske designere, men også et program for deg som vil lage litt enklere illustrasjoner til internett, Power Point og Word. På kurset lærer du å ta utgangspunkt i enkle basisformer og kombinere dem til kompliserte figurer, slik at det blir det lett for alle å tegne. Hvorfor ta dette kurset: Du får en grundig innføring i programmet Du vil lære konkrete tegne- og designoppgaver Du vil lære å redigere/endre Illustrator-filer du mottar Du vil lære å lage illustrasjoner og logoer Du vil lære å lage grafikk for bruk på internett, lesebrett eller mobil Du vil lære effektive arbeidsmetoder Du får kontroll på tegninger med mange elementer og lag Du vil lære om fargebruk og klargjøring av filer for trykk og nett Dette lærer du: Arbeidsmiljøet i programmet Tegning med tegneverktøyene og ved å kombinere enkle grunnformer Redigering og transformering av objekter Innsetting av tekst og bilder Tekstbearbeiding Lage bannerannonser Bruk av farger og forløpninger Lag og gjennomsiktighet [-]

CCNA: Implementing and Administering Cisco Solutions [-]

ISO/IEC 27001 Lead Implementer [-]

Dette kurset gir deg en grunnleggende innføring i to-dimensjonal Datamaskin Assistert Konstruksjon (DAK). Du får et grunnlag for videre studier, og kompetanse som gjør tegnearbeidet både utfordrende og interessant. Du lærer å bli fortrolig med å bruke denne type hjelpemiddel til tegnearbeid, teknisk tegning og revidering av tegninger.   Studentlisens for AutoCAD og Revit Structure/Architecture er inkludert. Kurset er på norsk, men AutoCAD-programmet er på engelsk. Programvaren er gratis. Du lærer å bruke de grunnleggende kommandoene slik at du kan utføre enklere tegnearbeid. Du blir fortrolig med å bruke denne type hjelpemiddel til tegnearbeid, teknisk tegning og revidering av tegninger. Du lærer å jobbe rasjonelt og å velge enkle løsninger. Bruk av flere lag med ulike farger gir god visualisering og bedre lesing av tegningene. Målsetting og teksting er viktig, og må utføres tydelig og på en riktig måte. Flater fylles med skravur og elementer kan lagres separat for senere bruk i andre tegninger. Kurset gir deg inngående informasjon gjennom studieveiledningen om hvordan du skal bruke de enkelte kommandoene. Det stilles krav til 100 % nøyaktighet, noe du oppnår når du jobber riktig. Du får øvelser med tegneoppgaver innen bygg, elektro, elkraft og maskin.   [-]

SIAM® Foundation [-]

  Studieår: 2013-2014   Gjennomføring: Høst og vår Antall studiepoeng: 5.0 Forutsetninger: Ingen Innleveringer: Av totalt 12 øvinger må 4 tekstbaserte øvinger og 4 flervalgstester (totalt 8 øvinger) være godkjent for å få gå opp til eksamen. Øvingene som blir godkjent må dekke et bredt spekter av de temaene som gjennomgås i emnet. Nærmere opplysninger ved studiestart. Personlig veileder: ja Vurderingsform: Skriftlig, individuell, 3 timer,  Ansvarlig: Knut Arne Strand Eksamensdato: 17.12.13 / 20.05.14         Læremål: KUNNSKAPER:Kandidaten kan:- tegne opp og forklare livssyklusmodellen til ITIL versjon 3- gjengi suksessfaktorer knyttet til innføring av ITIL- forklare hva som menes med begrepene tjenestestrategi, tjenestedesign, tjenesteovergang, tjenesteadministrasjon og kontinuerlig tjenesteforbedring- beskrive utvalgte prosesser som inngår i ITIL-standarden og hvilke arbeidsoppgaver som utføres av de aktuelle prosessene FERDIGHETER:Kandidaten kan:- redegjøre for hvordan utvalgte ITIL-prosesser typisk kan implementeres og forvaltes i en gitt organisasjon- redegjøre for hvordan utvalgte prosesser fungerer sammen og hvilken informasjon som flyter mellom dem- lage en plan for innføring av utvalgte ITIL-prosesser i en konkret bedrift- implementere utvalgte deler av ITIL-standarden i en konkret bedrift GENERELL KOMPETANSE:Kandidaten har:- grunnleggende forståelse av ITIL som beste praksis for drift av IT-systemer- forståelse for at ITIL kan implementeres i små trinn og med noen få prosesser, samt utvides til å være svært omfattende, med mange operative prosesser og funksjoner Innhold:Introduksjon til ITIL v3 med utgangspunkt i tjenestelivssyklusmodellen. Gjennomgang av livssyklusfasene tjenestestrategi, tjenestedesign, tjenesteovergang, tjenesteadministrasjon og kontinuerlig tjenesteforbedring med tilhørende prosesser og funksjoner.Les mer om faget herDemo: Her er en introduksjonsvideo for faget Påmeldingsfrist: 25.08.13 / 25.01.14         Velg semester:  Høst 2013    Vår 2014     Fag ITIL v3 4980,-         Semesteravgift og eksamenskostnader kommer i tillegg.  [-]

ITIL® 4 Practitioner: Incident Management [-]

I dette kurset kombinerer vi teori med praksis. Gjennom relevante oppgaver får du forståelse og ferdigheter til å trekke ut data og gjøre analyser av hva som skjer på ditt nettsted. Du vil lære hvordan du kan måle effekt av endringer i løsningen, design og markedsføringstiltak. Google Analytics gir deg det datagrunnlaget du trenger for å lage rapporter og analyser for en faktabasert forståelse av hvordan den digitale løsningen fungerer.  Etter kurset vil du kunne hente ut data og lage analyserapporter som gir innsikt og støtte til din markedsføring og kommunikasjon, samt en god utvikling og forbedring av nettstedet. Noen av temaene som dekkes i kurset er: Hva er webanalyse og hvordan fungerer Google Analytics Sentrale begreper De viktigste rapportene Eventtracking / brukeradferd Hva må du vite om oppsett KPIer og måling - hva er viktig å måle Hvordan bruke GA sammen med andre relevante verktøy som Google Data Studio, Google Tag Manager, Google Search Console [-]

COURSE OVERVIEW . It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines. TARGET AUDIENCE This course is aimed at all levels of IT professional and those involved in designing, building, delivering and managing modern digital products and services. COURSE OBJECTIVES After you complete this course you will be able to: Key IT service management concepts. How ITIL guiding principles can help and organization to adopt and adapt service management. The 4 dimensions of service management. The purpose and components of the service value system. The activities of the service value chain and how the interconnect. Know the purpose of key ITIL practices. Sit the ITIL4 foundation examination - Sample papers are set during the class by instructors to take during the class or as homework exercises. COURSE CONTENT IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor Key concepts of value creation Key concepts of service relationships; service offering; service provision; service consumption; service relationship management The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes    The ITIL service value system The service value chain, its inputs and outputs, and its role in supporting value streams Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support Detail of how the following ITIL practices support the service value chain: -  Continual Improvement (including continual improvement model); Change control; Incident management; Problem Management; Service request management;  Service desk; Service level management The purpose of the following ITIL practices: - Information security management; Relationship management; Supplier management; Availability management; Capacity and performance management; Service configuration management;    IT asset management; Business analysis; Service continuity management; Deployment management; Monitoring and event management; Release management   TEST CERTIFICATION Recommended preparation for exam(s): ITIL4 Foundation Certificate in IT Service Management This is a pre-requisite for other ITIL4 qualifications. The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken after completion of the course - exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame. The pass mark is 65% (26 out of 40) Cost of the exam is included in the course fee [-]

Fleksible kurs for fremtidenNy kunnskap skal gi umiddelbar effekt, og samtidig være holdbar og bærekraftig på lang sikt. NTI AS har 30 års erfaring innen kurs og kompetanseheving, og utdanner årlig rundt 10.000 personer i Nord Europa innen CAD, BIM, industri, design og konstruksjon. Inventor grunnkurs Her er et utvalg av temaene du vil lære på kurset: Generelt Part-modellering (3D-komponenter) Samlinger Skjelettmodellering på basisnivå Tegninger i 2D Autodesk Inventor 3D CAD programvare brukes til produktdesign, rendering og simuleringer. Løsningen er viktig når smarte ideer skal bli til produksjonsklar design, og for å utvikle fremtidens produkter og tjenester. Inventor tilfører større kvalitet til utviklingsprosesser med smarte funksjoner som optimaliserer, gjør det enkelt å «se» modellen, og simulere hvordan konseptet/prototypen vil fungere i bruk.   Dette er et populært kurs, meld deg på nå!   Tilpassete kurs for bedrifterVi vil at kundene våre skal være best på det de gjør - hele tiden.  Derfor tenker vi langsiktig om kompetanseutvikling og ser regelmessig kunnskapsløft som en naturlig del av en virksomhet. Vårt kurskonsept bygger på et moderne sett av ulike læringsmiljøer, som gjør det enkelt å finne riktig løsning uansett behov. Ta kontakt med oss på telefon 483 12 300, epost: salg@nticad.no eller les mer på www.nticad.no [-]

Er arbeidsdagen din ustrukturert og rotete? Delta på denne økten å få en gjennomgang av hvordan du kan benytte Outlook fornuftig til å organisere arbeidsdagen din.  Webinaret varer i 2 timer og består av to økter à 45 min. Etter hver økt er det 10 min spørsmålsrunde. Mellom øktene er det 10 min pause.Webinaret kan også spesialtilpasses og holdes bedriftsinternt kun for din bedrift.   Kursinnhold:    Kalender Legge inn hendelser, avtaler og møter Bruk av kategorier for bedre oversikt Dele kalenderen med andre, og få oversikt i flere kalendere Opprette avtaler/ møter ut av en e-post Generelle innstillinger og oppsett   Oppgaver Huskeliste for oppfølging av innkommen og utgående e-post og andre gjøremål Bruk av kategorier for bedre oversikt Tilordne oppgaver til andre Tilpasning av visninger    3 gode grunner til å delta 1. Få bedre oversikt i oppgaveliste og kalender 2. Få en kort intro til delte møtenotater i OneNote 3. Tips og triks til daglig bruk av kalenderen   [-]

MB-910: Microsoft Dynamics 365 Fundamentals (CRM) [-]