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Nettstudie 12 måneder 5 000 kr
Learn how to improve user and customer experience, as well as the overall success of your service relationships. [+]
Understand the purpose and key concepts of the Service Desk practice, including how it serves as the central point of contact between the service provider and the users, facilitating effective communication. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content mobil-optimised practical exercises     Exam: 20 questions Multiple Choice 30 minutes Closed book Minimum required score to pass: (65%)   [-]
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Nettstudie 12 måneder 5 000 kr
Learn to deliver an agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. [+]
Understand the purpose and key concepts of the Continual Improvement Practice, elucidating its significance in fostering a culture of ongoing improvement and innovation within the organisation. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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12 måneder 12 000 kr
A combined module that covers the key concepts of 5 key ITIL practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, an... [+]
Understand the purpose and key concepts of the Plan, Implement, and Control practices, highlighting their importance in establishing, executing, and governing IT service strategies effectively. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content Mobile-optimised Practical exercises   Exam: 60 questions Multiple Choice 90 Minutes Closed book Pass Mark: 65% [-]
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Nettkurs 12 måneder 11 500 kr
ITIL® er det mest utbredte og anerkjente rammeverket for IT Service Management (ITSM) i verden, og ITIL® 4 Foundation er et introduksjonskurs til rammeverket. [+]
ITIL® 4 Foundation-kurset er en introduksjon til ITIL® 4. Kurset lar kandidater se på IT-tjenestestyring gjennom en ende-til-ende driftsmodell, som inkluderer oppretting, levering og kontinuerlig forbedring av IT-relaterte produkter og tjenester. E-læringskurset inneholder 12 timer med undervisning, og er delt inn i 8 moduler. Les mer om ITIL® 4 på AXELOS sine websider. Inkluderer: Tilgang til ITIL® 4 Foundation e-læring (engelsk) i 12 måneder. ITIL® Foundation online voucher til sertifiseringstest + digital ITIL Foundation bok Du vil motta en e-post med tilgang til e-læringen, sertifiseringsvoucher og digital bok fra Peoplecert. Du avtaler tid for sertifiseringen som beskrevet i e-posten fra Peoplecert. Sertifiseringen består av: 40 spørsmål Multiple Choice 60 minutter + 15 minutter til rådighet dersom du ikke har engelsk som morsmål For å bestå må du ha minimum 26 riktige (65%) Ingen hjelpemidler tillatt ITIL®/PRINCE2®/MSP®/MoP® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. [-]
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Nettkurs 12 måneder 12 000 kr
ITIL® 4 Specialist: Drive Stakeholder Value dekker alle typer engasjement og interaksjon mellom en tjenesteleverandør og deres kunder, brukere, leverandører og partnere. [+]
Kurset fokuserer på konvertering av etterspørsel til verdi via IT-relaterte tjenester. Modulen dekker sentrale emner som SLA-design, styring av flere leverandører, kommunikasjon, relasjonsstyring, CX- og UX-design, kartlegging av kunder og mer. E-læringskurset inneholder 18 timer med undervisning, og er delt inn i 8 moduler. Les mer om ITIL® 4 på  AXELOS sine websider. Du vil motta en e-post med tilgang til e-læringen, sertifiseringsvoucher og digital bok fra Peoplecert. Du avtaler tid for sertifiseringen som beskrevet i e-posten fra Peoplecert. [-]
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Nettstudie 12 måneder 12 000 kr
A combined module that covers the key concepts of 5 ITIL Practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management and Pro... [+]
Understand the purpose and key concepts of the Monitor, Support, and Fulfil practices, elucidating their importance in maintaining, supporting, and delivering IT services effectively.InteractiveOur eLearning:Self-pacedDevice-friendly12 hour contentMobile-optimised Exam:60 questionsMultiple Choice90 minutesClosed bookMinimum required score to pass: 65%  [-]
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Nettstudie 12 måneder 5 000 kr
Learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments, and how to deploy components to other environm... [+]
Understand the purpose and key concepts of Deployment Management, highlighting its importance in managing the deployment of new or changed services into the live environment. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours of content   Mobile-optimised   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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Nettstudie 12 måneder 5 000 kr
The purpose of this module is to provide best practice guidance on how to set clear, business-based targets for service utility, warranty and experience. [+]
Understand the purpose and key concepts of the Service Level Management Practice, elucidating its significance in defining, negotiating, and managing service levels to meet customer expectations. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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5 dager 45 000 kr
28 Jul
01 Sep
29 Sep
RH294: Red Hat System Administration III: Linux Automation with Ansible [+]
RH294: Red Hat System Administration III: Linux Automation with Ansible [-]
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Virtuelt klasserom 3 timer 2 500 kr
05 Sep
24 Oct
05 Dec
Vi ser på Excels verktøy for å analysere data og «se inn i fremtiden». Vi lager også nedtrekksmenyer, kontrollerer at brukerne legger inn godkjente data, fjerner duplikat... [+]
Gjennomgang av Excels dataverktøy med eksempler (Data/Dataverktøy) Scenariobehandling Målsøking (La Excel jobbe med å finne løsningen for deg ) Datatabeller Problemløser verktøyet Det er fordelaktig å ha to skjermer - en til å følge kurset og en til å gjøre det kursholder demonstrerer. Kurset gjennomføres i sanntid med nettundervisning via Teams. Det blir mulighet for å stille spørsmål, ha diskusjoner, demonstrasjoner og øvelser. Du vil motta en invitasjon til Teams fra kursholder. [-]
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6 900 kr
E-læring ITIL® 4 Practitioner Incident Management [+]
E-læring ITIL® 4 Practitioner Incident Management [-]
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Oslo 2 dager 16 900 kr
25 Sep
25 Sep
08 Jan
Modern Service Oriented Architecture [+]
Modern Service Oriented Architecture [-]
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Virtuelt klasserom 5 dager 30 000 kr
Agile approaches such as eXtreme Programming, Scrum and Lean Software Development are becoming increasingly mainstream. [+]
COURSE OVERVIEW They describe how to successfully deliver in complex situations when requirements and possible solutions are subject to continuous change; but they stop short of describing a full project lifecycle with defined Phases, Work Products, Roles and Responsibilities. This course covers how to operate in such an agile fashion within an overall project framework and is based on the DSDM Agile Project Framework (DSDM APF) approach. Through practical experience of the agile style of working, case studies and example scenarios from a highly experienced trainer, it provides delegates with an understanding of how the Agile Project Management process can enable planning, management and control for predictable Agile project deliveries.   This is an APMG accredited course. TARGET AUDIENCE The course is aimed at Project Managers and others involved in Project Management who want to understand how to apply agile approaches within an overall project management lifecycle framework. COURSE OBJECTIVES   Understand the fundamentals of Agile Project Management Understand the key Agile Project Management practices and how to manage Agile Project teams Fully describe and relate the Agile Project Management process Understand project control in the Agile environment COURSE CONTENT   Agile Project Management Fundamentals What is Agile Project Management? Benefits of Agile Project Management When to use Agile Project Management Preparing for a successful Agile project Agile Project Management Principles The Agile Project Management Process Agile Project Management Framework Configuring the Agile Project Lifecycle Work Products and Deliverables Management Products and Deliverables Business Work Products and Deliverables Technical Products and Deliverables Agile Project Teams Agile Project Roles and Responsibilities Agile Project Team Empowerment Agile Project Team Structure Agile Project Management Practices Facilitated Workshops MoSCoW Prioritisation Modelling Iterative Development Timeboxing Project Management and Control Agile Planning Agile Risk Management Agile Estimating and Measurement Agile Configuration Management Other Agile Project Management Concerns Agile Requirements (Functional and Non-functional Requirements) Agile Testing Quality Management and Quality Control Ensuring Maintainability and Scalability TEST CERTIFICATION Agile Project Management Foundation exam Simple multiple choice exam – 40-minute exam 50 questions, pass mark is 25 (50%) Taken at the end of Day 2 of training Agile Project Management Practitioner exam Complex multiple choice – Objective Test – 2.5-hour exam Open book exam (reference to Agile PM Handbook allowed) Four questions worth 20 marks each (80 marks), pass mark is 40 (50%) You must pass the Agile Project Management Foundation certificate on Day 2 to progress to this exam taken at the end of Day 5 of training     HVORFOR VELGE SG PARTNER AS:  Flest kurs med Startgaranti Rimeligste kurs Beste service og personlig oppfølgning Tilgang til opptak etter endt kurs Partner med flere av verdens beste kursleverandører   [-]
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Virtuelt klasserom 5 dager 35 000 kr
The Implementing Cisco Enterprise Wireless Networks course gives you the knowledge and skills needed to secure wireless network infrastructure and troubleshoot any relate... [+]
COURSE OVERVIEW You’ll learn how to implement and secure a wireless network infrastructure and use Cisco Identity Service Engine (ISE), Cisco Prime Infrastructure (PI), and Cisco Connect Mobile Experience to monitor and troubleshoot network issues.   The course provides hands-on labs to reinforce concepts including deploying Cisco Prime Infrastructure Release 3.5, Cisco Catalyst 9800 Wireless Controller Release IOS XE Gibraltar 16.10, Cisco Digital Network Architecture (DNA) Center Release 1.2.8, Cisco CMX Release 10.5, Cisco MSE Release 8.0 features and Cisco Identity Services Engine (ISE) Release 2.4.   This course also helps you prepare to take the Implementing Cisco Enterprise Wireless Networks (300-430 ENWLSI) exam, which is part of the new CCNP Enterprise certification. Passing the exam will also provide you with the Cisco Certified Specialist - Enterprise Wireless Implementation certification.   TARGET AUDIENCE Individuals needing to understand how to implement, secure and troubleshoot a Cisco Enterprise Wireless Network.   COURSE OBJECTIVES After completing this course you should be able to: Implement network settings to provide a secure wireless network infrastructure Troubleshoot security issues as it relates to the wireless network infrastructure Implement a secure wireless client and troubleshoot wireless client connectivity issues Implement and troubleshoot QoS in wireless networks Implement and troubleshoot advanced capabilities in wireless network services   COURSE CONTENT Securing and Troubleshooting the Wireless Network Infrastructure Implement Secure Access to the WLCs and Access Points Configure the Network for Access Point 802.1X Authentication Use Cisco DNA Center for Controller and AP Auto Install Implement Cisco Prime Infrastructure Define Network Troubleshooting Techniques Troubleshoot Access Point Join Issues Monitor the Wireless Network Implementing and Troubleshooting Secure Client Connectivity Configure the Cisco WLC for Wireless Client 802.1x Authentication Configure the Wireless Client for 802.1X Authentication Configure a Wireless LAN for FlexConnect Implement Guest Services in the Wireless Network Configure the Cisco WLC for Centralized Web Authentication Configure Central Web Authentication on Cisco ISE Implement BYOD Implement Location-Aware Guest Services Troubleshoot Client Connectivity Describe Issues that Affect Client Performance Monitor Wireless Clients Implementing and Troubleshooting QoS in Wireless Networks Implement QoS in the Wireless Network Configure the Cisco WLC to Support Voice Traffic Optimize Wireless Utilization on the Cisco WLC Implement Cisco AVC in the Wireless Network Implement Multicast Services Implement mDNS Service Implement Cisco Media Stream Troubleshoot QoS Issues in the Wireless Network Troublehoot mDNS Issues Troubleshoot Media Stream Issues Implementing and Troubleshooting Advanced Wireless Network Services Implement Base Location Services on Cisco Prime Infrastructure Implement Hyperlocation in the Wireless Network Implement Detect and Locate Services on Cisco CMX Implement Analytics on Cisco CMX Implement Presence Services on Cisco CMX Monitor and Locate Rogue Devices with Cisco Prime Infrastructure and Cisco CMX Monitor and Detect Wireless Clients with Cisco CMX and Cisco DNA Center Run Analytics on Wireless Clients Troubleshoot Location Accuracy with Cisco Hyperlocation Monitor and Manage RF Interferers on the Cisco WLC Monitor and Manager RF Interferers on Cisco Prime Infrastructure and Cisco CMX Labs Lab Familiarization (Base Learning Lab) Configure Secure Management Access for WLCs and APs Add Network Devices and External Resources to Cisco Prime Infrastructure Capture a Successful AP Authentication Implement AAA Services for Central Mode WLANs Implement AAA Services for FlexConnect Mode WLANs Configure Guest Services in the Wireless Network Configure BYOD in the Wireless Network Capture a Successful Client Authentications Configure QoS in the Wireless Network for Voice and Video Services Configure Cisco AVC in the Wireless Network Capture Successful QoS Traffic Marking in the Wireless Network Configure Detect and Locate Services on the Cisco CMX Identify Wireless Clients and Security Threats [-]
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Nettkurs 3 timer 549 kr
God formatering handler ikke bare om å få et regneark til å se pent ut, det handler like mye om å kommunisere effektivt. Et dårlig formatert regneark vil gjøre det vanske... [+]
God formatering i Microsoft Excel handler ikke bare om å få et regneark til å se pent ut; det handler like mye om å kommunisere effektivt. Et dårlig formatert regneark kan gjøre det vanskelig å lese og forstå innholdet. Derimot vil et godt formatert regneark gjøre det enklere å absorbere informasjonen som presenteres. Dette kurset, ledet av Espen Faugstad, vil gi deg ferdighetene du trenger for å formatere data i Microsoft Excel på avansert nivå. Du vil lære hvordan du gjør regnearket mer leselig, forståelig og effektivt. Emner inkluderer formatering av tekstverdier og tallverdier, opprettelse av egendefinerte formateringsregler, tilpasning av rader, kolonner og celler, formatering av tabeller, diagrammer og bilder, og mye mer. Kurset er delt inn i følgende kapitler: Kapittel 1: Introduksjon Kapittel 2: Skrift Kapittel 3: Justering Kapittel 4: Tall Kapittel 5: Stiler Kapittel 6: Celler Kapittel 7: Tabell Kapittel 8: Diagrammer Kapittel 9: Bilder Kapittel 10: Avslutning Etter å ha fullført kurset, vil du kunne bruke avansert formatering i Excel for å forbedre presentasjonen og lesbarheten av dine regneark, noe som er uvurderlig for effektiv kommunikasjon og dataanalyse.   Varighet: 2 timer og 27 minutter   Om Utdannet.no: Utdannet.no tilbyr noen av landets beste digitale nettkurs. Vår tjeneste fungerer på samme måte som strømmetjenester for musikk eller TV-serier, der våre kunder betaler en fast månedspris for tilgang til alle kursene vi har tilgjengelig. Vi har opplevd betydelig vekst de siste årene, med over 30 000 registrerte brukere og 1,5 millioner videoavspillinger. Vårt mål er å gjøre kompetanseutvikling engasjerende, spennende og tilgjengelig for alle, og vi har støtte fra Innovasjon Norge og Forskningsrådet. [-]
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