Oversikt over relevante kurs innen IT-kurs i Härnösand

Understand the purpose and key concepts of the Service Desk practice, including how it serves as the central point of contact between the service provider and the users, facilitating effective communication. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content mobil-optimised practical exercises     Exam: 20 questions Multiple Choice 30 minutes Closed book Minimum required score to pass: (65%)   [-]

Understand the purpose and key concepts of the Monitor, Support, and Fulfil practices, elucidating their importance in maintaining, supporting, and delivering IT services effectively.InteractiveOur eLearning:Self-pacedDevice-friendly12 hour contentMobile-optimised Exam:60 questionsMultiple Choice90 minutesClosed bookMinimum required score to pass: 65%  [-]

Understand the purpose and key concepts of Problem Management, including its role in identifying and managing the root causes of incidents to prevent recurrence.   This eLearning is: Interactive   Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the key concepts of Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management, elucidating their significance in fostering collaboration, ensuring service quality, driving continual improvement, and maintaining information security. This eLearning is: Interactive Self-paced   Device-friendly   12 hours content   Mobile-optimised   Practical exercises   Exam: 60 questions Multiple choise 90 minutes Closed book Minimum required score to pass: 65% [-]

Kurset fokuserer på konvertering av etterspørsel til verdi via IT-relaterte tjenester. Modulen dekker sentrale emner som SLA-design, styring av flere leverandører, kommunikasjon, relasjonsstyring, CX- og UX-design, kartlegging av kunder og mer. E-læringskurset inneholder 18 timer med undervisning, og er delt inn i 8 moduler. Les mer om ITIL® 4 på  AXELOS sine websider. Du vil motta en e-post med tilgang til e-læringen, sertifiseringsvoucher og digital bok fra Peoplecert. Du avtaler tid for sertifiseringen som beskrevet i e-posten fra Peoplecert. [-]

Understand the purpose and key concepts of Release Management, elucidating its significance in planning, scheduling, and controlling the build, test, and deployment of releases to ensure they deliver the expected outcomes. The eLearning course: Interactive Self-paced Device-friendly 2-3 hour content Mobile-optimised Practical exercises   Exam:   20 questions Multiple choise Closed book 30 minutes Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of the Plan, Implement, and Control practices, highlighting their importance in establishing, executing, and governing IT service strategies effectively. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content Mobile-optimised Practical exercises   Exam: 60 questions Multiple Choice 90 Minutes Closed book Pass Mark: 65% [-]

Understand the purpose and key concepts of the Supplier Management Practice, elucidating its importance in managing supplier relationships and ensuring value delivery from third-party services. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

COURSE OVERVIEW This course does not provide an Azure pass or time in the classroom for students to do any hands-on activities. TARGET AUDIENCE  This course is suitable for program managers and technical sales, with a general IT background. These students want to learn about our offerings, see how components are implemented, and ask questions about products and features. COURSE OBJECTIVES   Discuss the basics of cloud computing and Azure, and how to get started with Azure's subscriptions and accounts. Describe the advantages of using cloud computing services, learning to differentiate between the categories and types of cloud computing, and how to examine the various concepts, resources, and terminology that are necessary to work with Azure architecture. Outline the core services available with Microsoft Azure. Discuss the core solutions that encompass a wide array of tools and services from Microsoft Azure. Describe the general security and network security features, and how you can use the various Azure services to help ensure that your cloud resources are safe, secure, and trusted. Discuss the identity, governance, privacy, and compliance features, and how Azure can help you secure access to cloud resources, what it means to build a cloud governance strategy, and how Azure adheres to common regulatory and compliance standards. Discuss the factors that influence cost, tools you can use to help estimate and manage your cloud spend, and how Azure's service-level agreements (SLAs) can impact your application design decisions. COURSE CONTENT Module 1: Cloud Concepts In this module, you'll take an entry level end-to-end look at Azure and its capabilities, which will provide you with a solid foundation for completing the available modules for Azure Fundamentals. Introduction to Azure fundamentals Fundamental Azure concepts After completing this module, students will be able to: Understand the benefits of cloud computing in Azure and how it can save you time and money. Explain concepts such as high availability, scalability, elasticity, agility, and disaster recovery. Module 2: Core Azure Services In this module, you learn about core Azure services like Azure database, Azure compute, Azure storage, and Azure Networking. Core Azure architectural components Core Azure workload products Azure networking services Azure storage services Azure database services After completing this module, students will be able to: Describe core Azure architecture components such as subscriptions, management groups, and resources. Summarize geographic distribution concepts such as Azure regions, region pairs, and availability zones. Understand the services available in Azure including compute, network, storage, and databases. Identify virtualization services such as Azure VMs, Azure Container Instances, and Azure Kubernetes. Compare Azure's database services such as Azure Cosmos DB, Azure SQL, and Azure Database for MySQL. Examine Azure networking resources such as Virtual Networks, VPN Gateways, and Azure ExpressRoute. Summarize Azure storage services such Azure Blob Storage, Azure Disk Storage, and Azure File Storage. Module 3: Core Solutions In this module, you'll learn about AI machine learning, Azure DevOps, monitoring fundamentals, management fundamentals, serverless computing fundamentals. and IoT fundamentals. Choose the best Azure IoT service Choose the best AI service Choose the best Azure serverless technology Choose the best tools with DevOps and GitHub Choose the best management tools Choose the best Azure monitoring service After completing this module, students will be able to: Choose the correct Azure AI service to address different kinds of business challenges. Choose the best software development process tools and services for a given business scenario. Choose the correct cloud monitoring service to address different kinds of business challenges. Choose the correct Azure management tool to address different kinds of technical needs. Choose the right serverless computing technology for your business scenario. Choose the best Azure IoT service for a given business scenario. Module 4: General security and networking features In this module, you will learn how to protect yourself against security threats, and secure your networks with Azure. Security Tools and Features Secure Network Connectivity After completing this module, students will be able to: Strengthen your security posture and protect against threats by using Microsoft Defender for Cloud. Collect and act on security data from many different sources by using Microsoft Sentinel. Manage dedicated physical servers to host your Azure VMs for Windows and Linux. Identify the layers that make up a defense in depth strategy. Explain how Azure Firewall enables you to control what traffic is allowed on the network. Configure network security groups to filter network traffic to and from Azure resources. Explain how Azure DDoS Protection helps protect your Azure resources from DDoS attacks. Module 5: Identity, Governance, Privacy, and Compliance In this module, you will learn about Azure identity services, how to build a cloud governance strategy, and privacy, compliance and data protection standards on Azure. Core Azure identity services Azure Governance Methodologies Privacy, Compliance, and Data Protection standards After completing this module, students will be able to: Explain the difference between authentication and authorization. Describe how Azure Active Directory provides identity and access management. Explain the role single sign-on (SSO), multifactor authentication, and Conditional Access play. Make organizational decisions about your cloud environment by using the CAF for Azure. Define who can access cloud resources by using Azure role-based access control. Apply a resource lock to prevent accidental deletion of your Azure resources. Apply tags to your Azure resources to help describe their purpose. Control and audit how your resources are created by using Azure Policy. Enable governance at scale across multiple Azure subscriptions by using Azure Blueprints. Explain the types of compliance offerings that are available on Azure. Gain insight into regulatory standards and compliance on Azure. Explain Azure capabilities that are specific to government agencies. Module 6: Azure Pricing and Lifecycle In this module, you will learn how to plan and manage Azure costs, and how to choose the right Azure services though SLAs and service lifecycle. Planning and Cost Management Azure Service Level Agreements (SLAs) and Lifecycle After completing this module, students will be able to: Use the Total Cost of Ownership Calculator. Describe the different ways you can purchase Azure products and services. Use the Pricing calculator to estimate the monthly cost of running your cloud workloads. Define the major factors that affect total cost and apply recommended practices to minimize cost. Describe what a service-level agreement (SLA) is and why SLAs are important. Identify factors, such as the service tier you choose, that can affect an SLA. Combine SLAs to compute a composite SLA. Describe the service lifecycle in Azure. TEST CERTIFICATION This course helps to prepare for exam AZ-900. FOLLOW ON COURSES M-AZ104, Microsoft Azure Administrator M-AZ204, Developing Solutions for Microsoft Azure M-AZ303, Microsoft Azure Architect Technologies M-DP200, Implementing an Azure Data Solution (DP-200) [-]

PL-500: Microsoft Power Automate RPA Developer [-]

Bli kjent med programmeringsverdenen gjennom kurset "Python: Grunnleggende", ledet av Magnus Øye hos Utdannet.no. Dette kurset gir en grundig og tilgjengelig introduksjon til Python, et av de mest populære programmeringsspråkene i verden. Det er ideelt for nybegynnere, og ingen tidligere erfaring med programmering er nødvendig. Du vil starte med grunnleggende konsepter som variabler, datatyper, og strenger, før du går videre til mer avanserte emner som løkker, funksjoner, lister, dictionaries, og tuples. Kurset fokuserer også på praktisk anvendelse, og du vil lære hvordan du kan bruke Python i virkelige scenarioer. Gjennom en serie av praktiske oppgaver, vil du bygge din forståelse og ferdigheter gradvis. Ved kursets slutt vil du ha en solid forståelse av grunnleggende programmeringsprinsipper og være i stand til å utvikle enkle Python-programmer. Dette kurset legger et sterkt grunnlag for videre læring i Python, enten du vil ta mer avanserte kurs eller starte på å bygge dine egne applikasjoner.   Innhold: Kapittel 1: Introduksjon Kapittel 2: Tall Kapittel 3: Variabler og strenger Kapittel 4: Logikk Kapittel 5: Løkker Kapittel 6: Lister Kapittel 7: Dictionaries Kapittel 8: Tuples og sets Kapittel 9-11: Funksjoner Kapittel 12: Feilhåndtering Kapittel 13: Moduler Kapittel 14: Utfordringer Kapittel 15: Avslutning   Varighet: 8 timer og 12 minutter   Om Utdannet.no: Utdannet.no tilbyr noen av landets beste digitale nettkurs. Tjenesten fungerer på samme måte som strømmetjenester for musikk eller TV-serier. Våre kunder betaler en fast månedspris og får tilgang til alle kursene som er produsert så langt. Plattformen har hatt en god vekst de siste årene og kan skilte med 30.000 registrerte brukere og 1,5 millioner videoavspillinger. Vårt mål er å gjøre kompetanseutvikling moro, spennende og tilgjengelig for alle – og med oss har vi Innovasjon Norge og Forskningsrådet. [-]

Python Programming [-]

Dykk inn i verdenen av tekstbehandling med kurset "Word: Grunnleggende", ledet av Elin Lovinda Bae hos Utdannet.no. Dette kurset er perfekt for alle som ønsker å lære å bruke Microsoft Word, verdens mest populære tekstbehandlingsprogram. Enten du er ny til Word eller bare ønsker å friske opp dine kunnskaper, kreves ingen forkunnskaper for å delta. Kurset gir deg en omfattende opplæring i hvordan du oppretter, redigerer og formaterer dokumenter i Word. Du vil lære om Word sitt brukergrensesnitt, hvordan du oppretter, lagrer og åpner dokumenter, bruker tekstverktøy, setter inn ulike typer innhold, og tilpasser dokumentets generelle oppsett. I tillegg vil kurset dekke hvordan du samarbeider med andre og deler dokumenter effektivt. Ved kursets slutt vil du ha en solid forståelse av hvordan du kan bruke Microsoft Word for å skape profesjonelt utseende dokumenter for en rekke formål. Dette kurset vil gi deg ferdighetene du trenger for å navigere og utnytte de mange funksjonene i Word effektivt.   Innhold: Kapittel 1: Introduksjon Kapittel 2: Brukergrensesnittet Kapittel 3: Opprette, lagre og åpne dokument Kapittel 4: Tekstverktøy Kapittel 5: Sette inn innhold Kapittel 6: Generelle tilpasninger Kapittel 7: Del dokumentet Kapittel 8: Avslutning   Varighet: 2 timer og 19 minutter   Om Utdannet.no: Utdannet.no tilbyr noen av landets beste digitale nettkurs. Tjenesten fungerer på samme måte som strømmetjenester for musikk eller TV-serier. Våre kunder betaler en fast månedspris og får tilgang til alle kursene som er produsert så langt. Plattformen har hatt en god vekst de siste årene og kan skilte med 30.000 registrerte brukere og 1,5 millioner videoavspillinger. Vårt mål er å gjøre kompetanseutvikling moro, spennende og tilgjengelig for alle – og med oss har vi Innovasjon Norge og Forskningsrådet. [-]

COURSE OVERVIEW . It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines. TARGET AUDIENCE This course is aimed at all levels of IT professional and those involved in designing, building, delivering and managing modern digital products and services. COURSE OBJECTIVES After you complete this course you will be able to: Key IT service management concepts. How ITIL guiding principles can help and organization to adopt and adapt service management. The 4 dimensions of service management. The purpose and components of the service value system. The activities of the service value chain and how the interconnect. Know the purpose of key ITIL practices. Sit the ITIL4 foundation examination - Sample papers are set during the class by instructors to take during the class or as homework exercises. COURSE CONTENT IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor Key concepts of value creation Key concepts of service relationships; service offering; service provision; service consumption; service relationship management The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes    The ITIL service value system The service value chain, its inputs and outputs, and its role in supporting value streams Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support Detail of how the following ITIL practices support the service value chain: -  Continual Improvement (including continual improvement model); Change control; Incident management; Problem Management; Service request management;  Service desk; Service level management The purpose of the following ITIL practices: - Information security management; Relationship management; Supplier management; Availability management; Capacity and performance management; Service configuration management;    IT asset management; Business analysis; Service continuity management; Deployment management; Monitoring and event management; Release management   TEST CERTIFICATION Recommended preparation for exam(s): ITIL4 Foundation Certificate in IT Service Management This is a pre-requisite for other ITIL4 qualifications. The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken after completion of the course - exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame. The pass mark is 65% (26 out of 40) Cost of the exam is included in the course fee [-]

MB-910: Microsoft Dynamics 365 Fundamentals (CRM) [-]