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Nettstudie 12 måneder 12 000 kr
A combined module that covers the key concepts of 5 ITIL Practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management and Pro... [+]
Understand the purpose and key concepts of the Monitor, Support, and Fulfil practices, elucidating their importance in maintaining, supporting, and delivering IT services effectively.InteractiveOur eLearning:Self-pacedDevice-friendly12 hour contentMobile-optimised Exam:60 questionsMultiple Choice90 minutesClosed bookMinimum required score to pass: 65%  [-]
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Nettstudie 12 måneder 5 000 kr
Learn how to improve user and customer experience, as well as the overall success of your service relationships. [+]
Understand the purpose and key concepts of the Service Desk practice, including how it serves as the central point of contact between the service provider and the users, facilitating effective communication. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content mobil-optimised practical exercises     Exam: 20 questions Multiple Choice 30 minutes Closed book Minimum required score to pass: (65%)   [-]
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Nettstudie 12 måneder 5 000 kr
Learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments, and how to deploy components to other environm... [+]
Understand the purpose and key concepts of Deployment Management, highlighting its importance in managing the deployment of new or changed services into the live environment. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours of content   Mobile-optimised   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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12 måneder 12 000 kr
A combined module that covers the key concepts of 5 key ITIL practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, an... [+]
Understand the purpose and key concepts of the Plan, Implement, and Control practices, highlighting their importance in establishing, executing, and governing IT service strategies effectively. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content Mobile-optimised Practical exercises   Exam: 60 questions Multiple Choice 90 Minutes Closed book Pass Mark: 65% [-]
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Nettstudie 12 måneder 5 000 kr
The purpose of this module is to provide best practice guidance on how to set clear, business-based targets for service utility, warranty and experience. [+]
Understand the purpose and key concepts of the Service Level Management Practice, elucidating its significance in defining, negotiating, and managing service levels to meet customer expectations. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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Nettstudie 12 måneder 5 000 kr
Learn to deliver an agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. [+]
Understand the purpose and key concepts of the Continual Improvement Practice, elucidating its significance in fostering a culture of ongoing improvement and innovation within the organisation. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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Nettkurs 12 måneder 11 500 kr
ITIL® er det mest utbredte og anerkjente rammeverket for IT Service Management (ITSM) i verden, og ITIL® 4 Foundation er et introduksjonskurs til rammeverket. [+]
ITIL® 4 Foundation-kurset er en introduksjon til ITIL® 4. Kurset lar kandidater se på IT-tjenestestyring gjennom en ende-til-ende driftsmodell, som inkluderer oppretting, levering og kontinuerlig forbedring av IT-relaterte produkter og tjenester. E-læringskurset inneholder 12 timer med undervisning, og er delt inn i 8 moduler. Les mer om ITIL® 4 på AXELOS sine websider. Inkluderer: Tilgang til ITIL® 4 Foundation e-læring (engelsk) i 12 måneder. ITIL® Foundation online voucher til sertifiseringstest + digital ITIL Foundation bok Du vil motta en e-post med tilgang til e-læringen, sertifiseringsvoucher og digital bok fra Peoplecert. Du avtaler tid for sertifiseringen som beskrevet i e-posten fra Peoplecert. Sertifiseringen består av: 40 spørsmål Multiple Choice 60 minutter + 15 minutter til rådighet dersom du ikke har engelsk som morsmål For å bestå må du ha minimum 26 riktige (65%) Ingen hjelpemidler tillatt ITIL®/PRINCE2®/MSP®/MoP® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. [-]
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Nettkurs 12 måneder 12 000 kr
ITIL® 4 Specialist: Drive Stakeholder Value dekker alle typer engasjement og interaksjon mellom en tjenesteleverandør og deres kunder, brukere, leverandører og partnere. [+]
Kurset fokuserer på konvertering av etterspørsel til verdi via IT-relaterte tjenester. Modulen dekker sentrale emner som SLA-design, styring av flere leverandører, kommunikasjon, relasjonsstyring, CX- og UX-design, kartlegging av kunder og mer. E-læringskurset inneholder 18 timer med undervisning, og er delt inn i 8 moduler. Les mer om ITIL® 4 på  AXELOS sine websider. Du vil motta en e-post med tilgang til e-læringen, sertifiseringsvoucher og digital bok fra Peoplecert. Du avtaler tid for sertifiseringen som beskrevet i e-posten fra Peoplecert. [-]
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Virtuelt klasserom 5 dager 28 500 kr
This course covers three central elements of Microsoft 365 enterprise administration – Microsoft 365 security management, Microsoft 365 compliance management, and Microso... [+]
 In Microsoft 365 security management, you will examine all the common types of threat vectors and data breaches facing organizations today, and you will learn how Microsoft 365’s security solutions address these security threats. Global Knowledge will introduce you to the Microsoft Secure Score, as well as to Azure Active Directory Identity Protection. You will then learn how to manage the Microsoft 365 security services, including Exchange Online Protection, Advanced Threat Protection, Safe Attachments, and Safe Links. Finally, you will be introduced to the various reports that monitor your security health. You will then transition from security services to threat intelligence; specifically, using the Security Dashboard and Advanced Threat Analytics to stay ahead of potential security breaches. TARGET AUDIENCE This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 work load administrator certification paths. COURSE OBJECTIVES By actively participating in this course, you will learn about the following: Microsoft 365 Security Metrics Microsoft 365 Security Services Microsoft 365 Threat Intelligence Data Governance in Microsoft 365 Archiving and Retention in Office 365 Data Governance in Microsoft 365 Intelligence Search and Investigations Device Management Windows 10 Deployment Strategies Mobile Device Management COURSE CONTENT Module 1: Introduction to Microsoft 365 Security Metrics Threat Vectors and Data Breaches Security Solutions in Microsoft 365 Introduction to the Secure Score Introduction to Azure Active Directory Identity Protection Module 2: Managing Your Microsoft 365 Security Services Introduction to Exchange Online Protection Introduction to Advanced Threat Protection Managing Safe Attachments Managing Safe Links Monitoring and Reports Module 3: Lab 1 - Manage Microsoft 365 Security Services Exercise 1 - Set up a Microsoft 365 Trial Tenant Exercise 2 - Implement an ATP Safe Links policy and Safe Attachment policy Module 4: Microsoft 365 Threat Intelligence Overview of Microsoft 365 Threat Intelligence Using the Security Dashboard Configuring Advanced Threat Analytics Implementing Your Cloud Application Security Module 5: Lab 2 - Implement Alert Notifications Using the Security Dashboard Exercise 1 - Prepare for implementing Alert Policies Exercise 2 - Implement Security Alert Notifications Exercise 3 - Implement Group Alerts Exercise 4 - Implement eDiscovery Alerts Module 6: Introduction to Data Governance in Microsoft 365 Introduction to Archiving in Microsoft 365 Introduction to Retention in Microsoft 365 Introduction to Information Rights Management Introduction to Secure Multipurpose Internet Mail Extension Introduction to Office 365 Message Encryption Introduction to Data Loss Prevention Module 7: Archiving and Retention in Office 365 In-Place Records Management in SharePoint Archiving and Retention in Exchange Retention Policies in the SCC Module 8: Lab 3 - Implement Archiving and Retention Exercise 1 - Initialize Compliance in Your Organization Exercise 2 - Configure Retention Tags and Policies Exercise 3 - Implement Retention Policies Module 9: Implementing Data Governance in Microsoft 365 Intelligence Planning Your Security and Complaince Needs Building Ethical Walls in Exchange Online Creating a Simple DLP Policy from a Built-in Template Creating a Custom DLP Policy Creating a DLP Policy to Protect Documents Working with Policy Tips Module 10: Lab 4 - Implement DLP Policies Exercise 1 - Manage DLP Policies Exercise 2 - Test MRM and DLP Policies Module 11: Managing Data Governance in Microsoft 365 Managing Retention in Email Troubleshooting Data Governance Implementing Azure Information Protection Implementing Advanced Features of AIP Implementing Windows Information Protection Module 12: Lab 5 - Implement AIP and WIP Exercise 1 - Implement Azure Information Protection Exercise 2 - Implement Windows Information Protection Module 13: Managing Search and Investigations Searching for Content in the Security and Compliance Center Auditing Log Investigations Managing Advanced eDiscovery Module 14: Lab 6 - Manage Search and Investigations Exercise 1 - Investigate Your Microsoft 365 Data Exercise 2 - Configure and Deploy a Data Subject Request Module 15: Planning for Device Management Introduction to Co-management Preparing Your Windows 10 Devices for Co-management Transitioning from Configuration Manager to Intune Introduction to Microsoft Store for Business Planning for Mobile Application Management Module 16: Lab 7 - Implement the Microsoft Store for Business Exercise 1 - Configure the Microsoft Store for Business Exercise 2 - Manage the Microsoft Store for Business Module 17: Planning Your Windows 10 Deployment Strategy Windows 10 Deployment Scenarios Implementing Windows Autopilot Planning Your Windows 10 Subscription Activation Strategy Resolving Windows 10 Upgrade Errors Introduction to Windows Analytics Module 18: Implementing Mobile Device Management Planning Mobile Device Management Deploying Mobile Device Management Enrolling Devices to MDM Managing Device Compliance Module 19: Lab 8 - Manage Devices with Intune Exercise 1 - Enable Device Management Exercise 2 - Configure Azure AD for Intune Exercise 3 - Create Intune Policies Exercise 4 - Enroll a Windows 10 Device Exercise 5 - Manage and Monitor a Device in Intune TEST CERTIFICATION This course helps you to prepare for exam MS101. [-]
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Nettkurs 3 timer 3 120 kr
Bli kjent med Revu (Bruksområder, grensesnitt, menyer, verktøy, paneler og profiler) Grunnleggende PDF-håndtering med Revu Markeringsverktøy og ... [+]
Bli kjent med Revu (Bruksområder, grensesnitt, menyer, verktøy, paneler og profiler) Grunnleggende PDF-håndtering med Revu Markeringsverktøy og måleverktøy Innføring i Tool Chest Innføring i Markeringslisten Innføring i Studio [-]
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Nettstudie 1 dag 5 900 kr
Hvordan fylle rollen som personvernombud, og hva må du kunne. Ett kurs for deg som DPO og vil bli bedriftens kompetanse person på GDPR [+]
Personvernforordningen / General Data Protection Regulation (GDPR) Vi går gjennom de deler du må ha kompetanse om, og du får fyldig kursmateriale med deg hjem, slik at du enklere kan mester fagområdet etter kurset. Men på ettdagskurs er det ikke dybdegejnnomgang av områder som DPIA, teknologi og prosess rundt GAP planer. Du får alikevel med deg materiale så du kan lese etterpå. Hva er formålet med forordninga og hvordan forordningen er strukturert. Vi går gjennom  tilsynsmyndighet og hvilke innvirkninger den loven har på Norge, EU og andre land.  Du får kompetanse om hovedpunkter i forordningen med de viktige nøkkelkonsepter, kategorier for personlig informasjon og prinsipper for databeskyttelse. Den registrertes rettigheter og hvordan analyser utfordringer og problemer En viktig kompetanse som mange ikke kjenner godt nok er hvilke roller, forpliktelser og behandlingsaktiviteter som må mestres, så vi ser på personvernombudets betegnelser  Konsekvensanalyse av databeskyttelse og personvernombudet Behandlingsaktiviteter og personvernombudet  Kontrollers ansvar Personvernombudet sitt ansvarRegistrering av behandlingsaktiviteterSamarbeid med tilsynsmyndighetHvordan starte program for å etterleve personvernforordningenHvem må forholde seg til personvernforordningenMetoder og tilnærmingForbered program for personvernforordningenHvordan avdekke mangler  og i dentifiser strategiske målLedelsens ansvar og godkjenning [-]
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Oslo Trondheim 5 dager 25 900 kr
20 Oct
20 Oct
17 Nov
Modern Web Development: HTML, CSS, asynchronous JavaScript and PWA [+]
Modern Web Development: HTML, CSS, asynchronous JavaScript and PWA [-]
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Oslo 5 dager 27 900 kr
03 Nov
03 Nov
ISO 27032 Lead Cybersecurity Manager [+]
ISO 27032 Lead Cybersecurity Manager [-]
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2 dager 24 000 kr
28 Jul
28 Aug
23 Oct
SDWFND: Cisco SD WAN Operation and Deployment [+]
SDWFND: Cisco SD WAN Operation and Deployment [-]
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Oslo 3 dager 20 900 kr
05 Nov
05 Nov
Web Development QuickStart [+]
Web Development QuickStart [-]
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