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Nettstudie 12 måneder 5 000 kr
Learn to deliver an agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. [+]
Understand the purpose and key concepts of the Continual Improvement Practice, elucidating its significance in fostering a culture of ongoing improvement and innovation within the organisation. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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Nettstudie 12 måneder 5 000 kr
The purpose of this module is to provide best practice guidance on how to set clear, business-based targets for service utility, warranty and experience. [+]
Understand the purpose and key concepts of the Service Level Management Practice, elucidating its significance in defining, negotiating, and managing service levels to meet customer expectations. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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Nettstudie 12 måneder 5 000 kr
Learn to provide accurate and reliable information about the configuration of services and configuration support items when and where it is needed. [+]
Understand the purpose and key concepts of Service Configuration Management, including its role in maintaining accurate and reliable information about configuration items (CIs) within the IT infrastructure. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content Mobile-optimised Practical exercises   Exam: 20 questions Multiple Choice 30 Minutes Closed book Pass Mark: 65% [-]
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Nettstudie 12 måneder 5 000 kr
Learn how to improve user and customer experience, as well as the overall success of your service relationships. [+]
Understand the purpose and key concepts of the Service Desk practice, including how it serves as the central point of contact between the service provider and the users, facilitating effective communication. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content mobil-optimised practical exercises     Exam: 20 questions Multiple Choice 30 minutes Closed book Minimum required score to pass: (65%)   [-]
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Nettstudie 12 måneder 5 000 kr
Learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments, and how to deploy components to other environm... [+]
Understand the purpose and key concepts of Deployment Management, highlighting its importance in managing the deployment of new or changed services into the live environment. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours of content   Mobile-optimised   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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1 dag 9 500 kr
19 Sep
14 Nov
AZ-1008: Administer Active Directory Domain Services [+]
AZ-1008: Administer Active Directory Domain Services [-]
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Nettstudie 12 måneder 12 000 kr
A combined module that covers the key concepts of 5 ITIL Practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Info... [+]
Understand the key concepts of Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management, elucidating their significance in fostering collaboration, ensuring service quality, driving continual improvement, and maintaining information security. This eLearning is: Interactive Self-paced   Device-friendly   12 hours content   Mobile-optimised   Practical exercises   Exam: 60 questions Multiple choise 90 minutes Closed book Minimum required score to pass: 65% [-]
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3 dager 24 500 kr
Check Point Certified Security Expert (CCSE) – R81.20 [+]
Check Point Certified Security Expert (CCSE) – R81.20 [-]
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Oslo 5 dager 26 900 kr
24 Nov
24 Nov
Java SE Advanced Techniques (Course II for exam 1Z0-819) [+]
Java SE Advanced Techniques (Course II for exam 1Z0-819) [-]
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Oslo 3 dager 21 000 kr
08 Sep
08 Sep
17 Nov
ITIL® 4 Specialist: Monitor, Support and Fulfil [+]
ITIL® 4 Specialist: Monitor, Support and Fulfil [-]
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Virtuelt klasserom 4 dager 24 000 kr
This course provides the knowledge and skills to design and implement DevOps processes and practices. [+]
Students will learn how to plan for DevOps, use source control, scale Git for an enterprise, consolidate artifacts, design a dependency management strategy, manage secrets, implement continuous integration, implement a container build strategy, design a release strategy, set up a release management workflow, implement a deployment pattern, and optimize feedback mechanisms TARGET AUDIENCE Students in this course are interested in designing and implementing DevOps processes or in passing the Microsoft Azure DevOps Solutions certification exam. COURSE OBJECTIVES Plan for the transformation with shared goals and timelines Select a project and identify project metrics and Key Performance Indicators (KPI's) Create a team and agile organizational structure Design a tool integration strategy Design a license management strategy (e.g., Azure DevOps and GitHub users) Design a strategy for end-to-end traceability from work items to working software Design an authentication and access strategy Design a strategy for integrating on-premises and cloud resources Describe the benefits of using Source Control Describe Azure Repos and GitHub Migrate from TFVC to Git Manage code quality, including technical debt SonarCloud, and other tooling solutions Build organizational knowledge on code quality Explain how to structure Git repos Describe Git branching workflows Leverage pull requests for collaboration and code reviews Leverage Git hooks for automation Use Git to foster inner source across the organization Explain the role of Azure Pipelines and its components Configure Agents for use in Azure Pipelines Explain why continuous integration matters Implement continuous integration using Azure Pipelines Design processes to measure end-user satisfaction and analyze user feedback Design processes to automate application analytics Manage alerts and reduce meaningless and non-actionable alerts Carry out blameless retrospectives and create a just culture Define an infrastructure and configuration strategy and appropriate toolset for a release pipeline and application infrastructure Implement compliance and security in your application infrastructure Describe the potential challenges with integrating open-source software Inspect open-source software packages for security and license compliance Manage organizational security and compliance policies Integrate license and vulnerability scans into build and deployment pipelines Configure build pipelines to access package security and license ratings   COURSE CONTENT Module 1: Get started on a DevOps transformation journey Module 1 Lessons Introduction to DevOps Choose the right project Describe team structures Choose the DevOps tools Plan Agile with GitHub Projects and Azure Boards Introduction to source control Describe types of source control systems Work with Azure Repos and GitHub Lab 1: Agile planning and portfolio management with Azure Boards   Lab 2: Version controlling with Git in Azure Repos   After completing Module 1, students will be able to: Understand what DevOps is and the steps to accomplish it Identify teams to implement the process Plan for the transformation with shared goals and timelines Plan and define timelines for goals Understand different projects and systems to guide the journey Select a project to start the DevOps transformation Identify groups to minimize initial resistance Identify project metrics and Key Performance Indicators (KPI's) Understand agile practices and principles of agile development Create a team and agile organizational structure Module 2: Development for enterprise DevOps Module 2 Lessons Structure your Git Repo Manage Git branches and workflows Collaborate with pull requests in Azure Repos Explore Git hooks Plan foster inner source Manage Git repositories Identify technical debt Lab 3: Version controlling with Git in Azure Repos   After completing Module 2, students will be able to: Understand Git repositories Implement mono repo or multiple repos Explain how to structure Git Repos Implement a change log Describe Git branching workflows Implement feature branches Implement GitFlow Fork a repo Leverage pull requests for collaboration and code reviews Give feedback using pull requests Module 3: Implement CI with Azure Pipelines and GitHub Actions Module 3 Lessons Explore Azure Pipelines Manage Azure Pipeline agents and pools Describe pipelines and concurrency Explore Continuous integration Implement a pipeline strategy Integrate with Azure Pipelines Introduction to GitHub Actions Learn continuous integration with GitHub Actions Design a container build strategy Lab 4: Configuring agent pools and understanding pipeline styles   Lab 5: Enabling continuous integration with Azure Pipelines   Lab 6: Integrating external source control with Azure Pipelines   Lab 7: Implementing GitHub Actions by using DevOps Starter   Lab 8: Deploying Docker Containers to Azure App Service web apps   After completing Module 3, students will be able to: Describe Azure Pipelines Explain the role of Azure Pipelines and its components Decide Pipeline automation responsibility Understand Azure Pipeline key terms Choose between Microsoft-hosted and self-hosted agents Install and configure Azure pipelines Agents Configure agent pools Make the agents and pools secure Use and estimate parallel jobs Module 4: Design and implement a release strategy Module 4 Lessons Introduction to continuous delivery Create a release pipeline Explore release strategy recommendations Provision and test environments Manage and modularize tasks and templates Automate inspection of health Lab 9: Creating a release dashboard   Lab 10: Controlling deployments using Release Gates   After completing Module 4, students will be able to: Explain continuous delivery (CD) Implement continuous delivery in your development cycle Understand releases and deployment Identify project opportunities to apply CD Explain things to consider when designing your release strategy Define the components of a release pipeline and use artifact sources Create a release approval plan Implement release gates Differentiate between a release and a deployment Module 5: Implement a secure continuous deployment using Azure Pipelines Module 5 Lessons Introduction to deployment patterns Implement blue-green deployment and feature toggles Implement canary releases and dark launching Implement A/B testing and progressive exposure deployment Integrate with identity management systems Manage application configuration data Lab 11: Configuring pipelines as code with YAML   Lab 12: Setting up and running functional tests   Lab 13: Integrating Azure Key Vault with Azure DevOps   After completing Module 5, students will be able to: Explain the terminology used in Azure DevOps and other Release Management Tooling Describe what a Build and Release task is, what it can do, and some available deployment tasks Implement release jobs Differentiate between multi-agent and multi-configuration release job Provision and configure target environment Deploy to an environment securely using a service connection Configure functional test automation and run availability tests Setup test infrastructure Use and manage task and variable groups Module 6: Manage infrastructure as code using Azure and DSC Module 6 Lessons Explore infrastructure as code and configuration management Create Azure resources using Azure Resource Manager templates Create Azure resources by using Azure CLI Explore Azure Automation with DevOps Implement Desired State Configuration (DSC) Implement Bicep Lab 14: Azure deployments using Azure Resource Manager templates   After completing Module 6, students will be able to: Understand how to deploy your environment Plan your environment configuration Choose between imperative versus declarative configuration Explain idempotent configuration Create Azure resources using ARM templates Understand ARM templates and template components Manage dependencies and secrets in templates Organize and modularize templates Create Azure resources using Azure CLI Module 7: Implement security and validate code bases for compliance Module 7 Lessons Introduction to Secure DevOps Implement open-source software Software Composition Analysis Static analyzers OWASP and Dynamic Analyzers Security Monitoring and Governance Lab 15: Implement security and compliance in Azure Pipelines   Lab 16: Managing technical debt with SonarQube and Azure DevOps   After completing Module 7, students will be able to: Identify SQL injection attack Understand DevSecOps Implement pipeline security Understand threat modeling Implement open-source software Explain corporate concerns for open-source components Describe open-source licenses Understand the license implications and ratings Work with Static and Dynamic Analyzers Configure Microsoft Defender for Cloud Module 8: Design and implement a dependency management strategy Module 8 Lessons Explore package dependencies Understand package management Migrate, consolidate, and secure artifacts Implement a versioning strategy Introduction to GitHub Packages Lab 17: Package management with Azure Artifacts   After completing Module 8, students will be able to: Define dependency management strategy Identify dependencies Describe elements and componentization of a dependency management Scan your codebase for dependencies Implement package management Manage package feed Consume and create packages Publish packages Identify artifact repositories Migrate and integrate artifact repositories Module 9: Implement continuous feedback Module 9 Lessons Implement tools to track usage and flow Develop monitor and status dashboards Share knowledge within teams Design processes to automate application analytics Manage alerts, Blameless retrospectives and a just culture Lab 18: Monitoring application performance with Application Insights   Lab 19: Integration between Azure DevOps and Microsoft Teams   Lab 20: Sharing Team Knowledge using Azure Project Wikis   After completing Module 9, students will be able to: Implement tools to track feedback Plan for continuous monitoring Implement Application Insights Use Kusto Query Language (KQL) Implement routing for mobile applications Configure App Center Diagnostics Configure alerts Create a bug tracker Configure Azure Dashboards Work with View Designer in Azure Monitor [-]
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Oslo 1 dag 7 500 kr
15 Aug
15 Aug
17 Oct
Achieve More med MS Outlook (tidl. FTG) [+]
Achieve More med MS Outlook (tidl. FTG) [-]
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Oslo 5 dager 27 500 kr
15 Sep
15 Sep
24 Nov
https://www.glasspaper.no/kurs/ms-203-microsoft-365-messaging/ [+]
MS-203: Microsoft 365 Messaging (Exchange) [-]
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Virtuelt klasserom 3 dager 24 000 kr
The Veeam® Availability Suite™ v11: Configuration and Management training course is a three-day, technical deep dive focused on teaching IT professionals the skills to co... [+]
COURSE OVERVIEW . With extensive hands-on-labs, the class enables administrators and engineers to effectively manage data in an ever-changing technical and business environment, bringing tangible benefit to businesses in the digital world. This course is based on Veeam Availability Suite v11. TARGET AUDIENCE This course is suitable for anyone responsible for configuring, managing or supporting a Veeam Availability Suite v11 environment. COURSE OBJECTIVES After completing this course, attendees should be able to: Describe Veeam Availability Suite components usage scenarios and relevance to your environment. Effectively manage data availability in on-site, off-site, cloud and hybrid environments. Ensure both Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) are met. Configure Veeam Availability Suite to ensure data is protected effectively. Adapt with an organization’s evolving technical and business data protection needs. Ensure recovery is possible, effective, efficient, secure and compliant with business requirements. Provide visibility of the business data assets, reports and dashboards to monitor performance and risks. COURSE CONTENT Introduction Describe RTOs and RPOs, what they mean for your business, how to manage and monitor performance against them The 3-2-1 Rule and its importance in formulating a successful backup strategy Identify key Veeam Availability Suite components and describe their usage scenarios and deployment types Building Backup Capabilities Backup methods, the appropriate use cases and impact on underlying file systems Create, modify, optimize and delete backup jobs, including Agents and NAS Backup jobs. Explore different tools and methods to maximize environment performance Ensure efficiency by being able to select appropriate transport modes while being aware of the impact of various backup functions on the infrastructure Building Replication Capabilities Identify and describe the options available for replication and impacts of using them Create and modify replication jobs, outline considerations to ensure success Introduce the new Continuous Data Protection (CDP) policy Secondary Backups Simple vs. advanced backup copy jobs, how to create and modify them using best practices to ensure efficient recovery Discuss using tapes for backups Advanced Repository Capabilities Ensure repository scalability using a capability such as SOBR on-premises and off-site including integration with cloud storage Ensure compatibility with existing deduplication appliances Introduce the new hardened repository Protecting Data in the Cloud Review how Veeam can protect the data of a cloud native application Review how Veeam Cloud Connect enables you to take advantage of cloud services built on Veeam Review how Veeam can be used to protect your Office 365 data Restoring from Backup Ensure you have the confidence to use the correct restore tool at the right time for restoring VMs, bare metal and individual content such as files and folders Utilize Secure Restore to prevent the restoration of malware Describe how to use Staged Restore to comply with things like General Data Protection Regulation (GDPR) before releasing restores to production Identify, describe and utilize the different explores and instant recovery tools and features Recovery from Replica Identify and describe in detail, failover features and the appropriate usage Develop, prepare and test failover plans to ensure recovery Disaster recovery from replica to meet a variety of real-world recovery needs Testing Backup and Replication Testing backups and replicas to ensure you can recover, what you need, when you need to Configure and setup virtual sandbox environments based on backup, replicas and storage snapshots Veeam Backup Enterprise Manager and Veeam ONE Introduce the concept of monitoring your virtual, physical and cloud environments with Veeam Backup Enterprise Manager and Veeam ONE™ Configuration Backup Locate, migrate or restore backup configuration   TEST CERTIFICATION Completion of this course satisfies the prerequisite for taking the Veeam Certified Engineer (VMCE) 2021 exam. [-]
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