Oversikt over relevante kurs innen IT-kurs i Kungsbacka

Understand the purpose and key concepts of the Service Desk practice, including how it serves as the central point of contact between the service provider and the users, facilitating effective communication. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content mobil-optimised practical exercises     Exam: 20 questions Multiple Choice 30 minutes Closed book Minimum required score to pass: (65%)   [-]

Understand the purpose and key concepts of Deployment Management, highlighting its importance in managing the deployment of new or changed services into the live environment. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours of content   Mobile-optimised   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of the Service Level Management Practice, elucidating its significance in defining, negotiating, and managing service levels to meet customer expectations. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of the Continual Improvement Practice, elucidating its significance in fostering a culture of ongoing improvement and innovation within the organisation. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of Service Configuration Management, including its role in maintaining accurate and reliable information about configuration items (CIs) within the IT infrastructure. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content Mobile-optimised Practical exercises   Exam: 20 questions Multiple Choice 30 Minutes Closed book Pass Mark: 65% [-]

AZ-1008: Administer Active Directory Domain Services [-]

Understand the key concepts of Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management, elucidating their significance in fostering collaboration, ensuring service quality, driving continual improvement, and maintaining information security. This eLearning is: Interactive Self-paced   Device-friendly   12 hours content   Mobile-optimised   Practical exercises   Exam: 60 questions Multiple choise 90 minutes Closed book Minimum required score to pass: 65% [-]

GDPR - Certified Data Protection Officer [-]

Dette er et 2-dagers påbyggingskurs i SQL-programmering. Målsettingen er at etter gjennomført kurs vil deltakerne være fortrolige med mer avanserte søk etter data i SQL-databaser, oppretting av egne funksjoner og eksportering av data i ulike formater, som XML- og JSON.   Innhold Vi bruker Oracle, PostgreSQL og Microsoft SQL-server i kurset og belyser forskjellene mellom disse i håndteringen av avanserte SQL-setninger.   Agenda Gruppering med delsummer ved bruk av Rollup og Cube. Betingelseslogikk i søk med CASE ... WHEN ... THEN ... ELSE Oppretting av egne funksjoner med SQL Oppretting og bruk av Materialized Views Bruk av Common Table Expressions (CTE) Bruk av komplekse felt og sammensatte datatyper (arrays, egne datatyper etc.) - opprette komplekse felt, sette inn data og søke etter data i komplekse felt. Eksportere data som JSON / XML Bruk av Vindusfunksjoner til bl.a. å regne ut kumulative summer, rangeringer mm. Krysstabuleringer med PIVOT-funksjoner Bruk av SELF JOINS Behandling av geografiske data med SQL   Gjennomføring Kurset gjennomføres med en kombinasjon av online læringsmidler, gjennomgang av temaer og problemstillinger og praktiske øvelser. Det er ingen avsluttende eksamen, men det er øvingsoppgaver til hvert av hovedtemaene som gjennomgås.   Kursinstruktør: Terje Berg-Hansen har bred erfaring fra prosjektledelse, utvikling og drift med små og store databaser, både SQL- og NoSQL-baserte. I tillegg til å undervise i etablerte og nye teknologier jobber han med programmering, webutvikling og administrasjon av Linux-servere. Han er levende interessert i nye teknologier, distribuerte databaser og Data Science.   [-]

  COURSE OVERVIEW This course will provide foundational level knowledge of cloud services and how those services are provided with Microsoft Azure. The course can be taken as an optional first step in learning about cloud services and Microsoft Azure, before taking further Microsoft Azure or Microsoft cloud services courses. The course will cover general cloud computing concepts as well as general cloud computing models and services such as Public, Private and Hybrid cloud and Infrastructure-as-a-Service (IaaS), Platform-as-a-Service(PaaS) and Software-as-a-Service (SaaS). It will also cover some core Azure services and solutions, as well as key Azure pillar services concerning security, privacy, compliance and trust. It will finally cover pricing and support services available with Azure.   COURSE CONTENT  Module 1: Cloud Concepts -Learning Objectives-Why Cloud Services?-Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS)-Public, Private, and Hybrid cloud models Module 2: Core Azure Services -Core Azure architectural components-Core Azure Services and Products-Azure Solutions-Azure management tools Module 3: Security, Privacy, Compliance and Trust -Securing network connectivity in Azure-Core Azure Identity services-Security tools and features-Azure governance methodologies-Monitoring and Reporting in Azure-Privacy, Compliance and Data Protection standards in Azure Module 4: Azure Pricing and Support -Azure subscriptions-Planning and managing costs-Support options available with Azure-Service lifecycle in Azure     This course helps to prepare for exam AZ-900. [-]

TOGAF® EA Course Combined [-]

COURSE OVERVIEW The course teaches IT Professionals how to implement and manage on-premises and hybrid solutions such as identity, management, compute, networking, and storage in a Windows Server hybrid environment. TARGET AUDIENCE This four-day course is intended for Windows Server Hybrid Administrators who have experience working with Windows Server and want to extend the capabilities of their on-premises environments by combining on-premises and hybrid technologies. Windows Server Hybrid Administrators implement and manage on-premises and hybrid solutions such as identity, management, compute, networking, and storage in a Windows Server hybrid environment. COURSE OBJECTIVES After you complete this course you will be able to: Use administrative techniques and tools in Windows Server. Identify tools used to implement hybrid solutions, including Windows Admin Center and PowerShell. Implement identity services in Windows Server. Implement identity in hybrid scenarios, including Azure AD DS on Azure IaaS and managed AD DS. Integrate Azure AD DS with Azure AD. Manage network infrastructure services. Deploy Azure VMs running Windows Server, and configure networking and storage. Administer and manage Windows Server IaaS Virtual Machine remotely. Manage and maintain Azure VMs running Windows Server. Configure file servers and storage. Implement File Services in hybrid scenarios, using Azure Files and Azure File Sync. COURSE CONTENT Module 1: Identity services in Windows Server This module introduces identity services and describes Active Directory Domain Services (AD DS) in a Windows Server environment. The module describes how to deploy domain controllers in AD DS, as well as Azure Active Directory (AD) and the benefits of integrating Azure AD with AD DS. The module also covers Group Policy basics and how to configure group policy objects (GPOs) in a domain environment. Lessons for module 1 Introduction to AD DS Manage AD DS domain controllers and FSMO roles Implement Group Policy Objects Manage advanced features of AD DS Lab : Implementing identity services and Group Policy Deploying a new domain controller on Server Core Configuring Group Policy After completing module 1, students will be able to: Describe AD DS in a Windows Server environment. Deploy domain controllers in AD DS. Describe Azure AD and benefits of integrating Azure AD with AD DS. Explain Group Policy basics and configure GPOs in a domain environment. Module 2: Implementing identity in hybrid scenarios This module discusses how to configure an Azure environment so that Windows IaaS workloads requiring Active Directory are supported. The module also covers integration of on-premises Active Directory Domain Services (AD DS) environment into Azure. Finally, the module explains how to extend an existing Active Directory environment into Azure by placing IaaS VMs configured as domain controllers onto a specially configured Azure virtual network (VNet) subnet. Lessons for module 2 Implement hybrid identity with Windows Server Deploy and manage Azure IaaS Active Directory domain controllers in Azure Lab : Implementing integration between AD DS and Azure AD Preparing Azure AD for AD DS integration Preparing on-premises AD DS for Azure AD integration Downloading, installing, and configuring Azure AD Connect Verifying integration between AD DS and Azure AD Implementing Azure AD integration features in AD DS After completing module 2, students will be able to: Integrate on-premises Active Directory Domain Services (AD DS) environment into Azure. Install and configure directory synchronization using Azure AD Connect. Implement and configure Azure AD DS. Implement Seamless Single Sign-on (SSO). Implement and configure Azure AD DS. Install a new AD DS forest on an Azure VNet. Module 3: Windows Server administration This module describes how to implement the principle of least privilege through Privileged Access Workstation (PAW) and Just Enough Administration (JEA). The module also highlights several common Windows Server administration tools, such as Windows Admin Center, Server Manager, and PowerShell. This module also describes the post-installation confguration process and tools available to use for this process, such as sconfig and Desired State Configuration (DSC). Lessons for module 3 Perform Windows Server secure administration Describe Windows Server administration tools Perform post-installation configuration of Windows Server Just Enough Administration in Windows Server Lab : Managing Windows Server Implementing and using remote server administration After completing module 3, students will be able to: Explain least privilege administrative models. Decide when to use privileged access workstations. Select the most appropriate Windows Server administration tool for a given situation. Apply different methods to perform post-installation configuration of Windows Server. Constrain privileged administrative operations by using Just Enough Administration (JEA). Module 4: Facilitating hybrid management This module covers tools that facilitate managing Windows IaaS VMs remotely. The module also covers how to use Azure Arc with on-premises server instances, how to deploy Azure policies with Azure Arc, and how to use role-based access control (RBAC) to restrict access to Log Analytics data. Lessons for module 4 Administer and manage Windows Server IaaS virtual machines remotely Manage hybrid workloads with Azure Arc Lab : Using Windows Admin Center in hybrid scenarios Provisioning Azure VMs running Windows Server Implementing hybrid connectivity by using the Azure Network Adapter Deploying Windows Admin Center gateway in Azure Verifying functionality of the Windows Admin Center gateway in Azure After completing module 4, students will be able to: Select appropriate tools and techniques to manage Windows IaaS VMs remotely. Explain how to onboard on-premises Windows Server instances in Azure Arc. Connect hybrid machines to Azure from the Azure portal. Use Azure Arc to manage devices. Restrict access using RBAC. Module 5: Hyper-V virtualization in Windows Server This modules describes how to implement and configure Hyper-V VMs and containers. The module covers key features of Hyper-V in Windows Server, describes VM settings, and how to configure VMs in Hyper-V. The module also covers security technologies used with virtualization, such as shielded VMs, Host Guardian Service, admin-trusted and TPM-trusted attestation, and Key Protection Service (KPS). Finally, this module covers how to run containers and container workloads, and how to orchestrate container workloads on Windows Server using Kubernetes. Lessons for module 5 Configure and manage Hyper-V Configure and manage Hyper-V virtual machines Secure Hyper-V workloads Run containers on Windows Server Orchestrate containers on Windows Server using Kubernetes Lab : Implementing and configuring virtualization in Windows Server Creating and configuring VMs Installing and configuring containers After completing module 5, students will be able to: Install and configure Hyper-V on Windows Server. Configure and manage Hyper-V virtual machines. Use Host Guardian Service to protect virtual machines. Create and deploy shielded virtual machines. Configure and manage container workloads. Orchestrate container workloads using a Kubernetes cluster. Module 6: Deploying and configuring Azure VMs This module describes Azure compute and storage in relation to Azure VMs, and how to deploy Azure VMs by using the Azure portal, Azure CLI, or templates. The module also explains how to create new VMs from generalized images and use Azure Image Builder templates to create and manage images in Azure. Finally, this module describes how to deploy Desired State Configuration (DSC) extensions, implement those extensions to remediate noncompliant servers, and use custom script extensions. Lessons for module 6 Plan and deploy Windows Server IaaS virtual machines Customize Windows Server IaaS virtual machine images Automate the configuration of Windows Server IaaS virtual machines Lab : Deploying and configuring Windows Server on Azure VMs Authoring Azure Resource Manager (ARM) templates for Azure VM deployment Modifying ARM templates to include VM extension-based configuration Deploying Azure VMs running Windows Server by using ARM templates Configuring administrative access to Azure VMs running Windows Server Configuring Windows Server security in Azure VMs After completing module 6, students will be able to: Create a VM from the Azure portal and from Azure Cloud Shell. Deploy Azure VMs by using templates. Automate the configuration of Windows Server IaaS VMs. Detect and remediate noncompliant servers. Create new VMs from generalized images. Use Azure Image Builder templates to create and manage images in Azure. Module 7: Network infrastructure services in Windows Server This module describes how to implement core network infrastructure services in Windows Server, such as DHCP and DNS. This module also covers how to implement IP address managment and how to use Remote Access Services. Lessons for module 7 Deploy and manage DHCP Implement Windows Server DNS Implement IP address management Implement remote access Lab : Implementing and configuring network infrastructure services in Windows Server Deploying and configuring DHCP Deploying and configuring DNS After completing module 7, students will be able to: Implement automatic IP configuration with DHCP in Windows Server. Deploy and configure name resolution with Windows Server DNS. Implement IPAM to manage an organization’s DHCP and DNS servers, and IP address space. Select, use, and manage remote access components. Implement Web Application Proxy (WAP) as a reverse proxy for internal web applications. Module 8: Implementing hybrid networking infrastructure This module describes how to connect an on-premises environment to Azure and how to configure DNS for Windows Server IaaS virtual machines. The module covers how to choose the appropriate DNS solution for your organization’s needs, and run a DNS server in a Windows Server Azure IaaS VM. Finally, this module covers how to manage manage Microsoft Azure virtual networks (VNets) and IP address configuration for Windows Server infrastructure as a service (IaaS) virtual machines. Lessons for module 8 Implement hybrid network infrastructure Implement DNS for Windows Server IaaS VMs Implement Windows Server IaaS VM IP addressing and routing Lab : Implementing Windows Server IaaS VM networking Implementing virtual network routing in Azure Implementing DNS name resolution in Azure After completing module 8, students will be able to: Implement an Azure virtual private network (VPN). Configure DNS for Windows Server IaaS VMs. Run a DNS server in a Windows Server Azure IaaS VM. Create a route-based VPN gateway using the Azure portal. Implement Azure ExpressRoute. Implement an Azure wide area network (WAN). Manage Microsoft Azure virtual networks (VNets). Manage IP address configuration for Windows Server IaaS virtual machines (VMs). Module 9: File servers and storage management in Windows Server This module covers the core functionality and use cases of file server and storage management technologies in Windows Server. The module discusses how to configure and manage the Windows File Server role, and how to use Storage Spaces and Storage Spaces Direct. This module also covers replication of volumes between servers or clusters using Storage Replica. Lessons for module 9 Manage Windows Server file servers Implement Storage Spaces and Storage Spaces Direct Implement Windows Server Data Deduplication Implement Windows Server iSCSI Implement Windows Server Storage Replica Lab : Implementing storage solutions in Windows Server Implementing Data Deduplication Configuring iSCSI storage Configuring redundant Storage Spaces Implementing Storage Spaces Direct After completing module 9, students will be able to: Configure and manage the Windows Server File Server role. Protect data from drive failures using Storage Spaces. Increase scalability and performance of storage management using Storage Spaces Direct. Optimize disk utilization using Data DeDuplication. Configure high availability for iSCSI. Enable replication of volumes between clusters using Storage Replica. Use Storage Replica to provide resiliency for data hosted on Windows Servers volumes. Module 10: Implementing a hybrid file server infrastructure This module introduces Azure file services and how to configure connectivity to Azure Files. The module also covers how to deploy and implement Azure File Sync to cache Azure file shares on an on-premises Windows Server file server. This module also describes how to manage cloud tiering and how to migrate from DFSR to Azure File Sync. Lessons for module 10 Overview of Azure file services Implementing Azure File Sync Lab : Implementing Azure File Sync Implementing DFS Replication in your on-premises environment Creating and configuring a sync group Replacing DFS Replication with File Sync–based replication Verifying replication and enabling cloud tiering Troubleshooting replication issues After completing module 10, students will be able to: Configure Azure file services. Configure connectivity to Azure file services. Implement Azure File Sync. Deploy Azure File Sync Manage cloud tiering. Migrate from DFSR to Azure File Sync.   [-]

The students will learn how to interactively explore data stored in files in a data lake. They will learn the various ingestion techniques that can be used to load data using the Apache Spark capability found in Azure Synapse Analytics or Azure Databricks, or how to ingest using Azure Data Factory or Azure Synapse pipelines. The students will also learn the various ways they can transform the data using the same technologies that is used to ingest data. The student will spend time on the course learning how to monitor and analyze the performance of analytical system so that they can optimize the performance of data loads, or queries that are issued against the systems. They will understand the importance of implementing security to ensure that the data is protected at rest or in transit. The student will then show how the data in an analytical system can be used to create dashboards, or build predictive models in Azure Synapse Analytics. After completing this course, students will be able to: Explore compute and storage options for data engineering workloads in Azure Design and Implement the serving layer Understand data engineering considerations Run interactive queries using serverless SQL pools Explore, transform, and load data into the Data Warehouse using Apache Spark Perform data Exploration and Transformation in Azure Databricks Ingest and load Data into the Data Warehouse Transform Data with Azure Data Factory or Azure Synapse Pipelines Integrate Data from Notebooks with Azure Data Factory or Azure Synapse Pipelines Optimize Query Performance with Dedicated SQL Pools in Azure Synapse Analyze and Optimize Data Warehouse Storage Support Hybrid Transactional Analytical Processing (HTAP) with Azure Synapse Link Perform end-to-end security with Azure Synapse Analytics Perform real-time Stream Processing with Stream Analytics Create a Stream Processing Solution with Event Hubs and Azure Databricks Build reports using Power BI integration with Azure Synpase Analytics Perform Integrated Machine Learning Processes in Azure Synapse Analytics Course prerequisites Successful students start this course with knowledge of cloud computing and core data concepts and professional experience with data solutions.Recommended prerequisites:M-DP900 - Microsoft Azure Data FundamentalsM-AZ900 - Microsoft Azure Fundamentals Agenda Module 1: Explore compute and storage options for data engineering workloads This module provides an overview of the Azure compute and storage technology options that are available to data engineers building analytical workloads. This module teaches ways to structure the data lake, and to optimize the files for exploration, streaming, and batch workloads. The student will learn how to organize the data lake into levels of data refinement as they transform files through batch and stream processing. Then they will learn how to create indexes on their datasets, such as CSV, JSON, and Parquet files, and use them for potential query and workload acceleration. Module 2: Design and implement the serving layer This module teaches how to design and implement data stores in a modern data warehouse to optimize analytical workloads. The student will learn how to design a multidimensional schema to store fact and dimension data. Then the student will learn how to populate slowly changing dimensions through incremental data loading from Azure Data Factory. Module 3: Data engineering considerations for source files This module explores data engineering considerations that are common when loading data into a modern data warehouse analytical from files stored in an Azure Data Lake, and understanding the security consideration associated with storing files stored in the data lake. Module 4: Run interactive queries using Azure Synapse Analytics serverless SQL pools In this module, students will learn how to work with files stored in the data lake and external file sources, through T-SQL statements executed by a serverless SQL pool in Azure Synapse Analytics. Students will query Parquet files stored in a data lake, as well as CSV files stored in an external data store. Next, they will create Azure Active Directory security groups and enforce access to files in the data lake through Role-Based Access Control (RBAC) and Access Control Lists (ACLs). Module 5: Explore, transform, and load data into the Data Warehouse using Apache Spark This module teaches how to explore data stored in a data lake, transform the data, and load data into a relational data store. The student will explore Parquet and JSON files and use techniques to query and transform JSON files with hierarchical structures. Then the student will use Apache Spark to load data into the data warehouse and join Parquet data in the data lake with data in the dedicated SQL pool. Module 6: Data exploration and transformation in Azure Databricks This module teaches how to use various Apache Spark DataFrame methods to explore and transform data in Azure Databricks. The student will learn how to perform standard DataFrame methods to explore and transform data. They will also learn how to perform more advanced tasks, such as removing duplicate data, manipulate date/time values, rename columns, and aggregate data. Module 7: Ingest and load data into the data warehouse This module teaches students how to ingest data into the data warehouse through T-SQL scripts and Synapse Analytics integration pipelines. The student will learn how to load data into Synapse dedicated SQL pools with PolyBase and COPY using T-SQL. The student will also learn how to use workload management along with a Copy activity in a Azure Synapse pipeline for petabyte-scale data ingestion. Module 8: Transform data with Azure Data Factory or Azure Synapse Pipelines This module teaches students how to build data integration pipelines to ingest from multiple data sources, transform data using mapping data flowss, and perform data movement into one or more data sinks. Module 9: Orchestrate data movement and transformation in Azure Synapse Pipelines In this module, you will learn how to create linked services, and orchestrate data movement and transformation using notebooks in Azure Synapse Pipelines. Module 10: Optimize query performance with dedicated SQL pools in Azure Synapse In this module, students will learn strategies to optimize data storage and processing when using dedicated SQL pools in Azure Synapse Analytics. The student will know how to use developer features, such as windowing and HyperLogLog functions, use data loading best practices, and optimize and improve query performance. Module 11: Analyze and Optimize Data Warehouse Storage In this module, students will learn how to analyze then optimize the data storage of the Azure Synapse dedicated SQL pools. The student will know techniques to understand table space usage and column store storage details. Next the student will know how to compare storage requirements between identical tables that use different data types. Finally, the student will observe the impact materialized views have when executed in place of complex queries and learn how to avoid extensive logging by optimizing delete operations. Module 12: Support Hybrid Transactional Analytical Processing (HTAP) with Azure Synapse Link In this module, students will learn how Azure Synapse Link enables seamless connectivity of an Azure Cosmos DB account to a Synapse workspace. The student will understand how to enable and configure Synapse link, then how to query the Azure Cosmos DB analytical store using Apache Spark and SQL serverless. Module 13: End-to-end security with Azure Synapse Analytics In this module, students will learn how to secure a Synapse Analytics workspace and its supporting infrastructure. The student will observe the SQL Active Directory Admin, manage IP firewall rules, manage secrets with Azure Key Vault and access those secrets through a Key Vault linked service and pipeline activities. The student will understand how to implement column-level security, row-level security, and dynamic data masking when using dedicated SQL pools. Module 14: Real-time Stream Processing with Stream Analytics In this module, students will learn how to process streaming data with Azure Stream Analytics. The student will ingest vehicle telemetry data into Event Hubs, then process that data in real time, using various windowing functions in Azure Stream Analytics. They will output the data to Azure Synapse Analytics. Finally, the student will learn how to scale the Stream Analytics job to increase throughput. Module 15: Create a Stream Processing Solution with Event Hubs and Azure Databricks In this module, students will learn how to ingest and process streaming data at scale with Event Hubs and Spark Structured Streaming in Azure Databricks. The student will learn the key features and uses of Structured Streaming. The student will implement sliding windows to aggregate over chunks of data and apply watermarking to remove stale data. Finally, the student will connect to Event Hubs to read and write streams. Module 16: Build reports using Power BI integration with Azure Synapase Analytics In this module, the student will learn how to integrate Power BI with their Synapse workspace to build reports in Power BI. The student will create a new data source and Power BI report in Synapse Studio. Then the student will learn how to improve query performance with materialized views and result-set caching. Finally, the student will explore the data lake with serverless SQL pools and create visualizations against that data in Power BI. Module 17: Perform Integrated Machine Learning Processes in Azure Synapse Analytics This module explores the integrated, end-to-end Azure Machine Learning and Azure Cognitive Services experience in Azure Synapse Analytics. You will learn how to connect an Azure Synapse Analytics workspace to an Azure Machine Learning workspace using a Linked Service and then trigger an Automated ML experiment that uses data from a Spark table. You will also learn how to use trained models from Azure Machine Learning or Azure Cognitive Services to enrich data in a SQL pool table and then serve prediction results using Power BI. [-]

Introduksjon Kurset gir deg en grunnleggende innføring i ITIL® beste praksis rammeverket versjon 4. Kurset gir innføring i basis konseptet, prinsippene, prosessene og funksjonene som er definert som beste praksis. Kurset vil også forberede deg til å gjennomføre ITIL Foundation sertifiseringtest. ForutsetningerIngen forutsetninger for å delta på kurset.Faglige kvalifikasjonKurset leder frem til ITIL Foundation Certificate.(Sertifiseringstest gjennomføres på siste kursdag)KursdokumentasjonOmfattende kursdokumentasjon som inneholder Kurskompendium, ITIL Pocket Guide, Norsk-Engelsk ordliste, 115 testoppgaver.SertifiseringInkludert i kursprisen er ITIL Fondation eksamen EXIN.Eksamen gjennomføres på ettermiddagen dag 3 - den avholdes skriftlig og er på engelsk.Eksamensformen er multiple choice - 40 spørsmål skal besvares, og du består ved 65% korrekte svar (dvs 26 av 40 spørsmål). Deltakerne har 1 time og 15 minutter til rådighet på eksamen. ITIL® is a registered trade mark of AXELOS Limited.   Kursinnhold Service Management as a practise • Innføring i IT Service Management• BESTE PRAKSIS: Forstå hva og hvorfor• Tjenesteorientering The Service Lifecycle Innføring i alle fasene av livssyklusen - målene og forretningsverdien for hver fase.• Service Strategy• Service Design• Service Transition• Service Operations• Continual Service Improvement Service Management processes Hvordan de ulike prosessene spiller inn i livssyklusen. Vi diskuterer mål, omfang, aktiviteter, nøkkeltall og annet: Service Strategy • Strategy Management• Service Portfolio Management• Demand Management• Financial Management Service Design • Design Coordination• Service Catalogue Management• Service Level Management• Supplier Management• Availability Management• Capacity Management• IT Service Continuity Management• Information Security Management Service Transition • Transition planning and support• Change Management• Service Asset and Configuration Management• Release and Deployment Management Service Operations • Event Management• Incident Management• Request Fulfilment• Problem Management Continual Service Operations • Continual Service Improvement model• The seven-step improvement process Continual Service Operations • Continual Service Improvement model• The seven-step improvement process Functions Forstå mål, organisasjonsstruktur, bemanning, nøkkeltall og sammenhenger i ulike funksjoner• Service Desk• Technical Management• Application Management• IT Operations Management (IT Operations Control, Facilities Management) Roles Ansvar og funksjon hos de to nøkkelrollene i Service Management og innblikk i øvrige roller.• RACI modell• Process owner• Service owner Technology and Architecture • Service Management Technology [-]

Vi går gjennom praktiske øvelser og tips og triks for bruk av bl.a.  Passordløs ssh, scp og sftp ved bruk av nøkler Redigere flere dokumenter samtidig med vim Håndtere av brukere og grupper Navigere og håndtere filsystemer, mapper og filer, inkludert eierskap og tilganger Analyse av loggfiler og andre tabulære data med grep, cut, sort, unic, sed, awk, wc mm. Hente av eksterne filer med wget, og bruke eksterne api'er med curl Installere og konfigurere programvare med apt/yum/dnf og vim Sette opp og administrere brannmur med ufw Sjekke sikkerheten med nmap og ncrack Monitorering med top og htop Håndtere prosesser med ps, pstree, kill, killall, bg og fg Håndtere daemons med systemctl Logg-sjekk med journalctl og logwatch Backup, komprimering og arkivering med tar, rsync, zip, gzip og bzip2 Sette opp jobber i crontab og bruke anacron til å kjøre jobber til fastsatte tider Bruke drop-down terminal-emulatorer som guake og yakuake Bruke tmux/screen for å kjøre flere terminal sessions samtidig, bevare sessions etter utlogging osv. Kryptering og dekryptering med gnupg, inkludert lage nøkkelsett og publisere offentlig nøkkel på nøkkelservere.   [-]