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Nettstudie 12 måneder 5 000 kr
The purpose of this module is to provide best practice guidance on how to set clear, business-based targets for service utility, warranty and experience. [+]
Understand the purpose and key concepts of the Service Level Management Practice, elucidating its significance in defining, negotiating, and managing service levels to meet customer expectations. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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Nettstudie 12 måneder 5 000 kr
Learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments, and how to deploy components to other environm... [+]
Understand the purpose and key concepts of Deployment Management, highlighting its importance in managing the deployment of new or changed services into the live environment. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours of content   Mobile-optimised   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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Nettstudie 12 måneder 5 000 kr
Learn to deliver an agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. [+]
Understand the purpose and key concepts of the Continual Improvement Practice, elucidating its significance in fostering a culture of ongoing improvement and innovation within the organisation. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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Nettstudie 12 måneder 12 000 kr
A combined module that covers the key concepts of 5 ITIL Practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Info... [+]
Understand the key concepts of Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management, elucidating their significance in fostering collaboration, ensuring service quality, driving continual improvement, and maintaining information security. This eLearning is: Interactive Self-paced   Device-friendly   12 hours content   Mobile-optimised   Practical exercises   Exam: 60 questions Multiple choise 90 minutes Closed book Minimum required score to pass: 65% [-]
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Nettstudie 12 måneder 5 000 kr
Learn how to improve user and customer experience, as well as the overall success of your service relationships. [+]
Understand the purpose and key concepts of the Service Desk practice, including how it serves as the central point of contact between the service provider and the users, facilitating effective communication. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content mobil-optimised practical exercises     Exam: 20 questions Multiple Choice 30 minutes Closed book Minimum required score to pass: (65%)   [-]
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Nettstudie 12 måneder 5 000 kr
Learn to provide accurate and reliable information about the configuration of services and configuration support items when and where it is needed. [+]
Understand the purpose and key concepts of Service Configuration Management, including its role in maintaining accurate and reliable information about configuration items (CIs) within the IT infrastructure. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content Mobile-optimised Practical exercises   Exam: 20 questions Multiple Choice 30 Minutes Closed book Pass Mark: 65% [-]
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1 dag 9 500 kr
19 Sep
14 Nov
AZ-1008: Administer Active Directory Domain Services [+]
AZ-1008: Administer Active Directory Domain Services [-]
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Oslo 4 dager 28 900 kr
09 Sep
09 Sep
25 Nov
Kubernetes Security Fundamentals (LFS460) [+]
Kubernetes Security Fundamentals (LFS460) [-]
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Virtuelt klasserom 2 timer 1 990 kr
Excel – Du trodde du kunne det? [+]
Excel – Du trodde du kunne det? [-]
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Oslo Bergen 4 dager 25 900 kr
30 Sep
30 Sep
11 Nov
Python Programming [+]
Python Programming [-]
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Oslo Bergen Og 1 annet sted 5 dager 26 500 kr
29 Sep
29 Sep
27 Oct
AZ-204: Developing Solutions for Microsoft Azure [+]
AZ-204: Developing Solutions for Microsoft Azure [-]
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Oslo 2 dager 14 000 kr
14 Aug
14 Aug
MB-300: Microsoft Dynamics 365: Core Finance and Operations [+]
MB-300: Microsoft Dynamics 365: Core Finance and Operations [-]
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3 dager 22 500 kr
Oracle BI Publisher: Fundamentals [+]
Oracle BI Publisher: Fundamentals [-]
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13 timer
Videregående Excel [+]
I dette kurset forutsettes at deltagerne er vante Excelbrukere, slik at de behersker grunnleggende teknikker og henger med i gjennomgangen av mer videregående funksjonalitet. Mange av temaene vil være de samme som i det grunnleggende kurset, men vil kunne bli gjennomgått i mer avanserte eksempler. Sjekk av grunnleggende ting i formelbygging og formelkopiering Modellbyggingsteknikker – gjennomgående summering og tabulering av data med funksjonen INDIREKTE Tall og tekst – identifikasjon og korreksjon av «tekst»-tall Importutfordringer – rydde og ordne importerte datasett Datalister – bearbeiding og forberedelse til analyse Pivottabell – hvorfor og hvordan Power Pivot – en introduksjon Sentrale funksjoner: HVIS, HVISFEIL, FINN.RAD, m. fl. Grafisk fremstilling av numeriske data Arbeide med tid (dager, klokkeslett, etc.) i Excel Betingede sammendrag med bl.a. SUMMER.HVIS.SETT, matriseformler, etc. Makroer – en introduksjon [-]
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Oslo 3 dager 27 900 kr
01 Oct
01 Oct
03 Dec
Advanced Architecting on AWS [+]
Advanced Architecting on AWS [-]
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