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Nettstudie 12 måneder 5 000 kr
The purpose of this module is to provide best practice guidance on how to set clear, business-based targets for service utility, warranty and experience. [+]
Understand the purpose and key concepts of the Service Level Management Practice, elucidating its significance in defining, negotiating, and managing service levels to meet customer expectations. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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Nettstudie 12 måneder 5 000 kr
Learn how to improve user and customer experience, as well as the overall success of your service relationships. [+]
Understand the purpose and key concepts of the Service Desk practice, including how it serves as the central point of contact between the service provider and the users, facilitating effective communication. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content mobil-optimised practical exercises     Exam: 20 questions Multiple Choice 30 minutes Closed book Minimum required score to pass: (65%)   [-]
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Nettstudie 12 måneder 5 000 kr
Learn to provide accurate and reliable information about the configuration of services and configuration support items when and where it is needed. [+]
Understand the purpose and key concepts of Service Configuration Management, including its role in maintaining accurate and reliable information about configuration items (CIs) within the IT infrastructure. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content Mobile-optimised Practical exercises   Exam: 20 questions Multiple Choice 30 Minutes Closed book Pass Mark: 65% [-]
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1 dag 9 500 kr
19 Sep
14 Nov
AZ-1008: Administer Active Directory Domain Services [+]
AZ-1008: Administer Active Directory Domain Services [-]
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Nettstudie 12 måneder 12 000 kr
A combined module that covers the key concepts of 5 ITIL Practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Info... [+]
Understand the key concepts of Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management, elucidating their significance in fostering collaboration, ensuring service quality, driving continual improvement, and maintaining information security. This eLearning is: Interactive Self-paced   Device-friendly   12 hours content   Mobile-optimised   Practical exercises   Exam: 60 questions Multiple choise 90 minutes Closed book Minimum required score to pass: 65% [-]
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Nettstudie 12 måneder 5 000 kr
Learn to deliver an agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. [+]
Understand the purpose and key concepts of the Continual Improvement Practice, elucidating its significance in fostering a culture of ongoing improvement and innovation within the organisation. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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Nettstudie 12 måneder 5 000 kr
Learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments, and how to deploy components to other environm... [+]
Understand the purpose and key concepts of Deployment Management, highlighting its importance in managing the deployment of new or changed services into the live environment. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours of content   Mobile-optimised   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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Nettkurs 24 timer 10 900 kr
PRINCE2® Practitioner, 6th Edition, engelsk innhold  [+]
PRINCE2® Practitioner, 6th Edition, engelsk innhold  [-]
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Virtuelt klasserom 3 dager 17 500 kr
3-dagers instruktør-ledet kurs som fører frem til ITIL Foundation sertifisering. [+]
Sopra Steria Akademiet er en del av Sopra Steria, og tilbyr kurs og opplæring innen: IT Service Management Prosjekt- og programstyring It-styring og kontroll Våre instruktører jobber til daglig som rådgivere innen disse områdene i Sopra Steria.  ITIL® 4 er det mest utbredte og anerkjente rammeverket for IT Service Management (ITSM) i verden, og ITIL® 4 Foundation er et introduksjonskurs til rammeverket. ITIL® 4 Foundation-sertifiseringen er designet som en introduksjon til ITIL® 4 og gjør det mulig for kandidater å se på IT-tjenestestyring gjennom en ende-til-ende driftsmodell for oppretting, levering og kontinuerlig forbedring av teknisk aktiverte produkter og tjenester. Kurset varer i 3 dager. Vi stiller med erfarne norske instruktører. Kursmateriell og eksamen er på engelsk. Eksamen gjennomføres etter at kurset er fullført. Du vil motta en sertifiseringsvoucher på e-post, slik at du kan bestille sertifiseringstesten til ønsket tid. Eksamen er online basert og må gjennomføres på PC med internt/eksternt web kamera. Eksamen varer i 75 minutter.  Det bør beregnes 6 timer til selvstudium.   Du kan lese mere om ITIL her ITIL®/PRINCE2®/MSP®/MoP® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. [-]
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Klasserom + nettkurs Sentrum 1 dag 4 490 kr
Dette kurset passer fro deg som ikke har jobbet med Word tidligere, men ønsker å komme i gang! [+]
Har du lite eller ingen erfaring med Word og ønsker en innføring i programmet? På dette kurset lærer du hvordan du kan sette opp, skrive/redigere og formatere dokumenter på en fornuftig måte i Word. Du jobber i ditt eget tempo via et e-læringsprogram, med instruktør tilstede i rommet som hjelper deg om du står fast.   Kursinnhold:   Bli kjent med Word Oppstart Åpning Visninger Navigering Nye dokumenter Innskriving Lagring og lukking Alternativer Egenskaper Hjelpemuligheter   Redigering Merking Sletting og erstatting Symboler og spesialtegn Angremuligheter Sammenslåing og deling av avsnitt Flytting og kopiering Søking og erstatting   Formatering Hva er formatering? Tegnformatering Avstand mellom tegn Avsnittsformatering Avstand mellom linjer og avsnitt Justering Innrykk Punktlister og nummererte lister Tabulatorer Kantlinjer og skyggelegging Kopiering av format Stiler   Sideformatering Inndelinger Marger Papirretning og størrelse Spalter Topptekst og bunntekst Sidetall og dokumentinformasjon Forsider og tomme sider Hardt sideskift Dokumenttema   Språkverktøy Autokorrektur Byggeblokker Stave- og grammatikkontroll Synonymordbok Orddeling Ordtelling Dato og klokkeslett   Utskrift Utskriftsformat Forhåndsvisning Utskrift Konvolutter og etiketter   Tabeller Utforming av tabeller Merking Innsetting og sletting Flytting og kopiering Tabellstiler Radhøyde og kolonnebredde Justering Kantlinjer og skyggefarge   Bilder og objekter Bruk av bilder Utklipp og bildefiler Tekstbryting og plassering Formatering av bilder Figurer Tekstbokser Arbeid med objekter WordArt SmartArt Diagram   Fletting Utskriftsfletting Hoveddokument Datakilde Innsetting av flettefelt Fletting Fletteveiviseren   Internett og distribusjon Websider Hyperkoblinger Elektronisk post PDF- og XPS-format Dokumentinspeksjon Endelig versjon [-]
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Nettkurs 2 timer 1 990 kr
Instruktørbasert opplæring: Lær å formidle informasjon visuelt ved bruk av diagrammer og en annen grafikk. Få mer kontroll over Excel modellene ved å forstå betydn... [+]
Lær å formidle informasjon visuelt ved bruk av diagrammer og en annen grafikk i Excel 2013/2016. Få mer kontroll over Excel modellene ved å forstå betydning av formatering. Webinaret kan også spesialtilpasses og holdes bedriftsinternt kun for din bedrift.   Kursinnhold:   Innføring til formatering og utsende Tekst og tall formatering Kopiere og fjerne format Diverse muligheter med diagrammer Sparkline grafikk Betinget formatering Formater som tabell Egendefinert formatering Dato og klokkeslett Vise og skjule innhold fra en celle Håndtere store tall (hele tusen, hele million) [-]
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Virtuelt klasserom 5 dager 33 000 kr
OFFICIAL (ISC)2 CERTIFIED INFORMATION SYSTEMS SECURITY PROFESSIONAL TRAINING - INCLUDING EXAM [+]
COURSE OVERVIEW The Certified Information Systems Security Professional (CISSP) is the most globally recognized certification in the cybersecurity market. CISSP validates a cybersecurity professional’s deep technical and managerial knowledge and experience to effectively design, engineer and manage an organization’s overall security posture. Please note an exam voucher is included as part of this course TARGET AUDIENCE Cybersecurity professionals with at least 5 years in the information security field. Member data has shown that amajority of CISSP holders are in middle management and a much smaller proportion are in senior or junior/entry-level positions. Roles include:• Chief Information Officer• Chief Information Security Officer• Chief Technology Officer• Compliance Manager / Officer• Director of Security• Information Architect• Information Manager / Information RiskManager or Consultant• IT Specialist / Director / Manager• Network / System Administrator• Security Administrator• Security Architect / Security Analyst• Security Consultant• Security Manager• Security Systems Engineer / Security EngineerSectorsCISSP is relevant across all sectors and industries, including:• Aerospace• Automotive• Banking, financial services, insurance (BFSI)• Construction• Cybersecurity• Energy• Engineering• Government• Healthcare, IT products, services, consulting• Manufacturing• Pharma• Retail• Telecom COURSE OBJECTIVESAfter completing this course you should be able to: Understand and apply fundamental concepts and methods related to the fields of information technology and security Align overall organizational operational goals with security functions and implementations. Understand how to protect assets of the organization as they go through their lifecycle. Understand the concepts, principles, structures and standards used to design, implement, monitor and secure operating systems, equipment, networks, applications and those controls used to enforce various levels of confidentiality, integrity and availability. Implement system security through the application of security design principles and application of appropriate security control mitigations for vulnerabilities present in common information system types and architectures. Understand the importance of cryptography and the security services it can provide in today’s digital and information age. Understand the impact of physical security elements on information system security and apply secure design principles to evaluate or recommend appropriate physical security protections. Understand the elements that comprise communication and network security coupled with a thorough description of how the communication and network systems function. List the concepts and architecture that define the associated technology and implementation systems and protocols at Open Systems Interconnection (OSI) model layers 1-7. Identify standard terms for applying physical and logical access controls to environments related to their security practice. Appraise various access control models to meet business security requirements. Name primary methods for designing and validating test and audit strategies that support business requirements. Enhance and optimize an organization’s operational function and capacity by applying and utilizing appropriate security controls and countermeasures. Recognize risks to an organization’s operational endeavours and assess specific threats, vulnerabilities and controls. Understand the System Lifecycle (SLC) and the Software Development Lifecycle (SDLC) and how to apply security to it; identify which security control(s) are appropriate for the development environment; and assess the effectiveness of software security. COURSE CONTENT Domain 1: Security and Risk Management Domain 2: Asset Security Domain 3: Security Architecture and Engineering Domain 4: Communication and Network Security Domain 5: Identity and Access Management (IAM) Domain 6: Security Assessment and Testing Domain 7: Security Operations Domain 8: Software Development Security TEST CERTIFICATION Recommended as preparation for the following exam: (ISC)2 Certified Information Systems Security Professional Gaining this accreditation is not just about passing the exam, there are a number of other criteria that need to be met including 5 years of cumulative, paid work experience in two or more of the eight domains of the (ISC)²® CISSP CBK . Full details can be found at https://www.isc2.org/cissp/default.aspx Those without the required experience can take the exam to become an Associate of (ISC)²  while working towards the experience needed for full certification Please note an exam voucher is included as part of this course   [-]
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1 dag 9 500 kr
18 Aug
26 Sep
07 Nov
Develop dynamic reports with Microsoft Power BI [+]
Develop dynamic reports with Microsoft Power BI [-]
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Oslo 1 dag 9 500 kr
20 Aug
20 Aug
26 Sep
AI-900: Microsoft Azure AI Fundamentals [+]
AI-900: Microsoft Azure AI Fundamentals [-]
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Oslo 5 dager 25 900 kr
22 Sep
22 Sep
08 Dec
React 19 (Including NextJS) (Hands-on) [+]
React 19 (Including NextJS) (Hands-on) [-]
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