Oversikt over relevante kurs innen IT-kurs i Slätta-Korsarvet

Understand the purpose and key concepts of the Service Desk practice, including how it serves as the central point of contact between the service provider and the users, facilitating effective communication. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content mobil-optimised practical exercises     Exam: 20 questions Multiple Choice 30 minutes Closed book Minimum required score to pass: (65%)   [-]

Understand the purpose and key concepts of the Service Level Management Practice, elucidating its significance in defining, negotiating, and managing service levels to meet customer expectations. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

ITIL® 4 Foundation-kurset er en introduksjon til ITIL® 4. Kurset lar kandidater se på IT-tjenestestyring gjennom en ende-til-ende driftsmodell, som inkluderer oppretting, levering og kontinuerlig forbedring av IT-relaterte produkter og tjenester. E-læringskurset inneholder 12 timer med undervisning, og er delt inn i 8 moduler. Les mer om ITIL® 4 på AXELOS sine websider. Inkluderer: Tilgang til ITIL® 4 Foundation e-læring (engelsk) i 12 måneder. ITIL® Foundation online voucher til sertifiseringstest + digital ITIL Foundation bok Du vil motta en e-post med tilgang til e-læringen, sertifiseringsvoucher og digital bok fra Peoplecert. Du avtaler tid for sertifiseringen som beskrevet i e-posten fra Peoplecert. Sertifiseringen består av: 40 spørsmål Multiple Choice 60 minutter + 15 minutter til rådighet dersom du ikke har engelsk som morsmål For å bestå må du ha minimum 26 riktige (65%) Ingen hjelpemidler tillatt ITIL®/PRINCE2®/MSP®/MoP® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. [-]

Understand the purpose and key concepts of the Monitor, Support, and Fulfil practices, elucidating their importance in maintaining, supporting, and delivering IT services effectively.InteractiveOur eLearning:Self-pacedDevice-friendly12 hour contentMobile-optimised Exam:60 questionsMultiple Choice90 minutesClosed bookMinimum required score to pass: 65%  [-]

Understand the purpose and key concepts of Deployment Management, highlighting its importance in managing the deployment of new or changed services into the live environment. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours of content   Mobile-optimised   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of the Plan, Implement, and Control practices, highlighting their importance in establishing, executing, and governing IT service strategies effectively. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content Mobile-optimised Practical exercises   Exam: 60 questions Multiple Choice 90 Minutes Closed book Pass Mark: 65% [-]

Understand the purpose and key concepts of the Continual Improvement Practice, elucidating its significance in fostering a culture of ongoing improvement and innovation within the organisation. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Kurset fokuserer på konvertering av etterspørsel til verdi via IT-relaterte tjenester. Modulen dekker sentrale emner som SLA-design, styring av flere leverandører, kommunikasjon, relasjonsstyring, CX- og UX-design, kartlegging av kunder og mer. E-læringskurset inneholder 18 timer med undervisning, og er delt inn i 8 moduler. Les mer om ITIL® 4 på  AXELOS sine websider. Du vil motta en e-post med tilgang til e-læringen, sertifiseringsvoucher og digital bok fra Peoplecert. Du avtaler tid for sertifiseringen som beskrevet i e-posten fra Peoplecert. [-]

COURSE OVERVIEW . With extensive hands-on-labs, the class enables administrators and engineers to effectively manage data in an ever-changing technical and business environment, bringing tangible benefit to businesses in the digital world. This course is based on Veeam Availability Suite v11. TARGET AUDIENCE This course is suitable for anyone responsible for configuring, managing or supporting a Veeam Availability Suite v11 environment. COURSE OBJECTIVES After completing this course, attendees should be able to: Describe Veeam Availability Suite components usage scenarios and relevance to your environment. Effectively manage data availability in on-site, off-site, cloud and hybrid environments. Ensure both Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) are met. Configure Veeam Availability Suite to ensure data is protected effectively. Adapt with an organization’s evolving technical and business data protection needs. Ensure recovery is possible, effective, efficient, secure and compliant with business requirements. Provide visibility of the business data assets, reports and dashboards to monitor performance and risks. COURSE CONTENT Introduction Describe RTOs and RPOs, what they mean for your business, how to manage and monitor performance against them The 3-2-1 Rule and its importance in formulating a successful backup strategy Identify key Veeam Availability Suite components and describe their usage scenarios and deployment types Building Backup Capabilities Backup methods, the appropriate use cases and impact on underlying file systems Create, modify, optimize and delete backup jobs, including Agents and NAS Backup jobs. Explore different tools and methods to maximize environment performance Ensure efficiency by being able to select appropriate transport modes while being aware of the impact of various backup functions on the infrastructure Building Replication Capabilities Identify and describe the options available for replication and impacts of using them Create and modify replication jobs, outline considerations to ensure success Introduce the new Continuous Data Protection (CDP) policy Secondary Backups Simple vs. advanced backup copy jobs, how to create and modify them using best practices to ensure efficient recovery Discuss using tapes for backups Advanced Repository Capabilities Ensure repository scalability using a capability such as SOBR on-premises and off-site including integration with cloud storage Ensure compatibility with existing deduplication appliances Introduce the new hardened repository Protecting Data in the Cloud Review how Veeam can protect the data of a cloud native application Review how Veeam Cloud Connect enables you to take advantage of cloud services built on Veeam Review how Veeam can be used to protect your Office 365 data Restoring from Backup Ensure you have the confidence to use the correct restore tool at the right time for restoring VMs, bare metal and individual content such as files and folders Utilize Secure Restore to prevent the restoration of malware Describe how to use Staged Restore to comply with things like General Data Protection Regulation (GDPR) before releasing restores to production Identify, describe and utilize the different explores and instant recovery tools and features Recovery from Replica Identify and describe in detail, failover features and the appropriate usage Develop, prepare and test failover plans to ensure recovery Disaster recovery from replica to meet a variety of real-world recovery needs Testing Backup and Replication Testing backups and replicas to ensure you can recover, what you need, when you need to Configure and setup virtual sandbox environments based on backup, replicas and storage snapshots Veeam Backup Enterprise Manager and Veeam ONE Introduce the concept of monitoring your virtual, physical and cloud environments with Veeam Backup Enterprise Manager and Veeam ONE™ Configuration Backup Locate, migrate or restore backup configuration   TEST CERTIFICATION Completion of this course satisfies the prerequisite for taking the Veeam Certified Engineer (VMCE) 2021 exam. [-]

Dette kurset er skreddersydd for deltakere som allerede har fullført vårt grunnleggende Excel-kurs og nå ønsker å ta sine ferdigheter til et avansert nivå. Kursinstruktør Espen Faugstad vil veilede deg gjennom en rekke avanserte emner, inkludert opprettelse av pivottabeller, bruk av funksjoner og formler, og mye mer. Kurset dekker grundig bruken av en rekke funksjoner og formler, inkludert SUMMER, MIN, MAKS, AVKORT, AVRUND, ANTALL, ANTALLA, KJEDE.SAMMEN, TRIMME, VENSTRE, HØYRE, DELTEKST, FINN.RAD, HVIS, SUMMERHVIS, ANTALL.HVIS og GJENNOMSNITTHVIS. I tillegg vil kurset veilede deg gjennom henting av ekstern data, sortering og filtrering, fjerning av duplikater, og gruppering av data.   Innhold: Kapittel 1: Pivottabeller Kapittel 2: Formler og Funksjoner Kapittel 3: Formelrevisjon Kapittel 4: Ekstern Data Kapittel 5: Sortering og Filtrering Kapittel 6: Dataverktøy Kapittel 7: Gruppering av Data Kapittel 8: Arkbeskyttelse Kapittel 9: Avslutning   Varighet: 2 timer og 17 minutter   Om Utdannet.no: Utdannet.no tilbyr noen av landets beste digitale nettkurs. Vår tjeneste fungerer på samme måte som strømmetjenester for musikk eller TV-serier, der våre kunder betaler en fast månedspris for tilgang til alle kursene vi har tilgjengelig. Vi har opplevd betydelig vekst de siste årene, med over 30 000 registrerte brukere og 1,5 millioner videoavspillinger. Vårt mål er å gjøre kompetanseutvikling engasjerende, spennende og tilgjengelig for alle, og vi har støtte fra Innovasjon Norge og Forskningsrådet. [-]

COURSE OVERVIEW These professionals manage and support an infrastructure that includes on-premises and Azure IaaS-hosted Windows Server-based workloads. The course teaches IT professionals how to leverage the hybrid capabilities of Azure, how to migrate virtual and physical server workloads to Azure IaaS, and how to manage and secure Azure VMs running Windows Server. The course also covers how to perform tasks related to high availability, troubleshooting, and disaster recovery. The course highlights various administrative tools and technologies including Windows Admin Center, PowerShell, Azure Arc, Azure Automation Update Management, Microsoft Defender for Identity, Azure Security Center, Azure Migrate, and Azure Monitor. TARGET AUDIENCE This four-day course is intended for Windows Server Hybrid Administrators who have experience working with Windows Server and want to extend the capabilities of their on-premises environments by combining on-premises and hybrid technologies. Windows Server Hybrid Administrators who already implement and manage on-premises core technologies want to secure and protect their environments, migrate virtual and physical workloads to Azure Iaas, enable a highly available, fully redundant environment, and perform monitoring and troubleshooting. COURSE OBJECTIVES After you complete this course you will be able to: Harden the security configuration of the Windows Server operating system environment. Enhance hybrid security using Azure Security Center, Azure Sentinel, and Windows Update Management. Apply security features to protect critical resources. Implement high availability and disaster recovery solutions. Implement recovery services in hybrid scenarios. Plan and implement hybrid and cloud-only migration, backup, and recovery scenarios. Perform upgrades and migration related to AD DS, and storage. Manage and monitor hybrid scenarios using WAC, Azure Arc, Azure Automation and Azure Monitor. Implement service monitoring and performance monitoring, and apply troubleshooting. COURSE CONTENT Module 1: Windows Server security This module discusses how to protect an Active Directory environment by securing user accounts to least privilege and placing them in the Protected Users group. The module covers how to limit authentication scope and remediate potentially insecure accounts. The module also describes how to harden the security configuration of a Windows Server operating system environment. In addition, the module discusses the use of Windows Server Update Services to deploy operating system updates to computers on the network. Finally, the module covers how to secure Windows Server DNS to help protect the network name resolution infrastructure. Lessons for module 1 Secure Windows Sever user accounts Hardening Windows Server Windows Server Update Management Secure Windows Server DNS Lab : Configuring security in Windows Server Configuring Windows Defender Credential Guard Locating problematic accounts Implementing LAPS After completing module 1, students will be able to: Diagnose and remediate potential security vulnerabilities in Windows Server resources. Harden the security configuration of the Windows Server operating system environment. Deploy operating system updates to computers on a network by using Windows Server Update Services. Secure Windows Server DNS to help protect the network name resolution infrastructure. Implement DNS policies. Module 2: Implementing security solutions in hybrid scenarios This module describes how to secure on-premises Windows Server resources and Azure IaaS workloads. The module covers how to improve the network security for Windows Server infrastructure as a service (IaaS) virtual machines (VMs) and how to diagnose network security issues with those VMs. In addition, the module introduces Azure Security Center and explains how to onboard Windows Server computers to Security Center. The module also describes how to enable Azure Update Management, deploy updates, review an update assessment, and manage updates for Azure VMs. The modules explains how Adaptive application controls and BitLocker disk encryption are used to protect Windows Server IaaS VMs. Finally, the module explains how to monitor Windows Server Azure IaaS VMs for changes in files and the registry, as well as monitoring modifications made to application software. Lessons for module 2 Implement Windows Server IaaS VM network security. Audit the security of Windows Server IaaS Virtual Machines Manage Azure updates Create and implement application allowlists with adaptive application control Configure BitLocker disk encryption for Windows IaaS Virtual Machines Implement change tracking and file integrity monitoring for Windows Server IaaS VMs Lab : Using Azure Security Center in hybrid scenarios Provisioning Azure VMs running Windows Server Configuring Azure Security Center Onboarding on-premises Windows Server into Azure Security Center Verifying the hybrid capabilities of Azure Security Center Configuring Windows Server 2019 security in Azure VMs After completing module 2, students will be able to: Diagnose network security issues in Windows Server IaaS virtual machines. Onboard Windows Server computers to Azure Security Center. Deploy and manage updates for Azure VMs by enabling Azure Automation Update Management. Implement Adaptive application controls to protect Windows Server IaaS VMs. Configure Azure Disk Encryption for Windows IaaS virtual machines (VMs). Back up and recover encrypted data. Monitor Windows Server Azure IaaS VMs for changes in files and the registry. Module 3: Implementing high availability This module describes technologies and options to create a highly available Windows Server environment. The module introduces Clustered Shared Volumes for shared storage access across multiple cluster nodes. The module also highlights failover clustering, stretch clusters, and cluster sets for implementing high availability of Windows Server workloads. The module then discusses high availability provisions for Hyper-V and Windows Server VMs, such as network load balancing, live migration, and storage migration. The module also covers high availability options for shares hosted on Windows Server file servers. Finally, the module describes how to implement scaling for virtual machine scale sets and load-balanced VMs, and how to implement Azure Site Recovery. Lessons for module 3 Introduction to Cluster Shared Volumes. Implement Windows Server failover clustering. Implement high availability of Windows Server VMs. Implement Windows Server File Server high availability. Implement scale and high availability with Windows Server VMs. Lab : Implementing failover clustering Configuring iSCSI storage Configuring a failover cluster Deploying and configuring a highly available file server Validating the deployment of the highly available file server After completing module 3, students will be able to: Implement highly available storage volumes by using Clustered Share Volumes. Implement highly available Windows Server workloads using failover clustering. Describe Hyper-V VMs load balancing. Implement Hyper-V VMs live migration and Hyper-V VMs storage migration. Describe Windows Server File Server high availablity options. Implement scaling for virtual machine scale sets and load-balanced VMs. Implement Azure Site Recovery. Module 4: Disaster recovery in Windows Server This module introduces Hyper-V Replica as a business continuity and disaster recovery solution for a virtual environment. The module discusses Hyper-V Replica scenarios and use cases, and prerequisites to use it. The module also discusses how to implement Azure Site Recovery in on-premises scenarios to recover from disasters. Lessons for module 4 Implement Hyper-V Replica Protect your on-premises infrastructure from disasters with Azure Site Recovery Lab : Implementing Hyper-V Replica and Windows Server Backup Implementing Hyper-V Replica Implementing backup and restore with Windows Server Backup After completing module 4, students will be able to: Describe Hyper-V Replica, pre-requisites for its use, and its high-level architecture and components Describe Hyper-V Replica use cases and security considerations. Configure Hyper-V Replica settings, health monitoring, and failover options. Describe extended replication. Replicate, failover, and failback virtual machines and physical servers with Azure Site Recovery. Module 5: Implementing recovery services in hybrid scenarios This module covers tools and technologies for implementing disaster recovery in hybrid scenarios, whereas the previous module focus on BCDR solutions for on-premises scenarios. The module begins with Azure Backup as a service to protect files and folders before highlighting how to implementRecovery Vaults and Azure Backup Policies. The module describes how to recover Windows IaaS virtual machines, perform backup and restore of on-premises workloads, and manage Azure VM backups. The modules also covers how to provide disaster recovery for Azure infrastructure by managing and orchestrating replication, failover, and failback of Azure virtual machines with Azure Site Recovery. Lessons for module 5 Implement hybrid backup and recovery with Windows Server IaaS Protect your Azure infrastructure with Azure Site Recovery Protect your virtual machines by using Azure Backup Lab : Implementing Azure-based recovery services Implementing the lab environment Creating and configuring an Azure Site Recovery vault Implementing Hyper-V VM protection by using Azure Site Recovery vault Implementing Azure Backup After completing module 5, students will be able to: Recover Windows Server IaaS virtual machines by using Azure Backup. Use Azure Backup to help protect the data for on-premises servers and virtualized workloads. Implement Recovery Vaults and Azure Backup policies. Protect Azure VMs with Azure Site Recovery. Run a disaster recovery drill to validate protection. Failover and failback Azure virtual machines. Module 6: Upgrade and migrate in Windows Server This module discusses approaches to migrating Windows Server workloads running in earlier versions of Windows Server to more current versions. The module covers the necessary strategies needed to move domain controllers to Windows Server 2022 and describes how the Active Directory Migration Tool can consolidate domains within a forest or migrate domains to a new AD DS forest. The module also discusses the use of Storage Migration Service to migrate files and files shares from existing file servers to new servers running Windows Server 2022. Finally, the module covers how to install and use the Windows Server Migration Tools cmdlets to migrate commonly used server roles from earlier versions of Windows Server. Lessons for module 6 Active Directory Domain Services migration Migrate file server workloads using Storage Migration Service Migrate Windows Server roles Lab : Migrating Windows Server workloads to IaaS VMs Deploying AD DS domain controllers in Azure Migrating file server shares by using Storage Migration Service After completing module 6, students will be able to: Compare upgrading an AD DS forest and migrating to a new AD DS forest. Describe the Active Directory Migration Tool (ADMT). Identify the requirements and considerations for using Storage Migration Service. Describe how to migrate a server with storage migration. Use the Windows Server Migration Tools to migrate specific Windows Server roles. Module 7: Implementing migration in hybrid scenarios This module discusses approaches to migrating workloads running in Windows Server to an infrastructure as a service (IaaS) virtual machine. The module introduces using Azure Migrate to assess and migrate on-premises Windows Server instances to Microsoft Azure. The module also covers how migrate a workload running in Windows Server to an infrastructure as a service (IaaS) virtual machine (VM) and to Windows Server 2022 by using Windows Server migration tools or the Storage Migration Service. Finally, this module describes how to use the Azure Migrate App Containerization tool to containerize and migrate ASP.NET applications to Azure App Service. Lessons for module 7 Migrate on-premises Windows Server instances to Azure IaaS virtual machines Upgrade and migrate Windows Server IaaS virtual machines Containerize and migrate ASP.NET applications to Azure App Service Lab : Migrating on-premises VMs servers to IaaS VMs Implementing assessment and discovery of Hyper-V VMs using Azure Migrate Implementing migration of Hyper-V workloads using Azure Migrate After completing module 7, students will be able to: Plan a migration strategy and choose the appropriate migration tools. Perform server assessment and discovery using Azure Migrate. Migrate Windows Server workloads to Azure VM workloads using Azure Migrate. Explain how to migrate workloads using Windows Server Migration tools. Migrate file servers by using the Storage Migration Service. Discover and containerize ASP.NET applcations running on Windows. Migrate a containerized application to Azure App Service. Module 8: Server and performance monitoring in Windows Server This module introduces a range of tools to monitor the operating system and applications on a Windows Server computer as well as describing how to configure a system to optimize efficiency and to troublshoot problems. The module covers how Event Viewer provides a convenient and accessible location for observing events that occur, and how to interpret the data in the event log. The module also covers how to audit and diagnose a Windows Server environment for regulatory compliance, user activity, and troubleshooting. Finally, the module explains how to troubleshoot AD DS service failures or degraded performance, including recovery of deleted objects and the AD DS database, and how to troubleshoot hybrid authentication issues. Lessons for module 8 Monitor Windows Server performance Manage and monitor Windows Server event logs Implement Windows Server auditing and diagnostics Troubleshoot Active Directory Lab : Monitoring and troubleshooting Windows Server Establishing a performance baseline Identifying the source of a performance problem Viewing and configuring centralized event logs After completing module 8, students will be able to: Explain the fundamentals of server performance tuning. Use built-in tools in Windows Server to monitor server performance. Use Server Manager and Windows Admin Center to review event logs. Implement custom views. Configure an event subscription. Audit Windows Server events. Configure Windows Server to record diagnostic information. Recover the AD DS database and objects in AD DS. Troubleshoot AD DS replication. Troubleshoot hybrid authentication issues. Module 9: Implementing operational monitoring in hybrid scenarios This module covers using monitoring and troubleshooing tools, processes, and best practices to streamline app performance and availabilty of Windows Server IaaS VMs and hybrid instances. The module describes how to implement Azure Monitor for IaaS VMs in Azure, implement Azure Monitor in on-premises environments, and use dependency maps. The module then explains how to enable diagnostics to get data about a VM, and how to view VM metrics in Azure Metrics Explorer, and how to create a metric alert to monitor VM performance. The module then covers how to monitor VM performance by using Azure Monitor VM Insights. The module then describes various aspects of troubleshooting on premises and hybrid network connectivity, including how to diagnose common issues with DHCP, name resolution, IP configuration, and routing. Finally, the module examines how to troubleshoot configuration issues that impact connectivity to Azure-hosted Windows Server virtual machines (VMs), as well as approaches to resolve issues with VM startup, extensions, performance, storage, and encryption. Lessons for module 9 Monitor Windows Server IaaS Virtual Machines and hybrid instances Monitor the health of your Azure virtual machines by using Azure Metrics Explorer and metric alerts Monitor performance of virtual machines by using Azure Monitor VM Insights Troubleshoot on-premises and hybrid networking Troubleshoot Windows Server Virtual Machines in Azure Lab : Monitoring and troubleshooting of IaaS VMs running Windows Server Enabling Azure Monitor for virtual machines Setting up a VM with boot diagnostics Setting up a Log Analytics workspace and Azure Monitor VM Insights After completing module 9, students will be able to: Implement Azure Monitor for IaaS VMs in Azure and in on-premises environments. Implement Azure Monitor for IaaS VMs in Azure and in on-premises environments. View VM metrics in Azure Metrics Explorer. Use monitoring data to diagnose problems. Evaluate Azure Monitor Logs and configure Azure Monitor VM Insights. Configure a Log Analytics workspace. Troubleshoot on-premises connectivity and hybrid network connectivity. Troubleshoot AD DS service failures or degraded performance. Recover deleted security objects and the AD DS database. Troubleshoot hybrid authentication issues. [-]

AI-3002: Create document intelligence solutions with Azure AI Document Intelligence [-]

SPA Web Development in ASP.NET Core [-]

Dykk inn i verdenen av tekstbehandling med kurset "Word: Grunnleggende", ledet av Elin Lovinda Bae hos Utdannet.no. Dette kurset er perfekt for alle som ønsker å lære å bruke Microsoft Word, verdens mest populære tekstbehandlingsprogram. Enten du er ny til Word eller bare ønsker å friske opp dine kunnskaper, kreves ingen forkunnskaper for å delta. Kurset gir deg en omfattende opplæring i hvordan du oppretter, redigerer og formaterer dokumenter i Word. Du vil lære om Word sitt brukergrensesnitt, hvordan du oppretter, lagrer og åpner dokumenter, bruker tekstverktøy, setter inn ulike typer innhold, og tilpasser dokumentets generelle oppsett. I tillegg vil kurset dekke hvordan du samarbeider med andre og deler dokumenter effektivt. Ved kursets slutt vil du ha en solid forståelse av hvordan du kan bruke Microsoft Word for å skape profesjonelt utseende dokumenter for en rekke formål. Dette kurset vil gi deg ferdighetene du trenger for å navigere og utnytte de mange funksjonene i Word effektivt.   Innhold: Kapittel 1: Introduksjon Kapittel 2: Brukergrensesnittet Kapittel 3: Opprette, lagre og åpne dokument Kapittel 4: Tekstverktøy Kapittel 5: Sette inn innhold Kapittel 6: Generelle tilpasninger Kapittel 7: Del dokumentet Kapittel 8: Avslutning   Varighet: 2 timer og 19 minutter   Om Utdannet.no: Utdannet.no tilbyr noen av landets beste digitale nettkurs. Tjenesten fungerer på samme måte som strømmetjenester for musikk eller TV-serier. Våre kunder betaler en fast månedspris og får tilgang til alle kursene som er produsert så langt. Plattformen har hatt en god vekst de siste årene og kan skilte med 30.000 registrerte brukere og 1,5 millioner videoavspillinger. Vårt mål er å gjøre kompetanseutvikling moro, spennende og tilgjengelig for alle – og med oss har vi Innovasjon Norge og Forskningsrådet. [-]

COURSE OVERVIEW . It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines. TARGET AUDIENCE This course is aimed at all levels of IT professional and those involved in designing, building, delivering and managing modern digital products and services. COURSE OBJECTIVES After you complete this course you will be able to: Key IT service management concepts. How ITIL guiding principles can help and organization to adopt and adapt service management. The 4 dimensions of service management. The purpose and components of the service value system. The activities of the service value chain and how the interconnect. Know the purpose of key ITIL practices. Sit the ITIL4 foundation examination - Sample papers are set during the class by instructors to take during the class or as homework exercises. COURSE CONTENT IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor Key concepts of value creation Key concepts of service relationships; service offering; service provision; service consumption; service relationship management The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes    The ITIL service value system The service value chain, its inputs and outputs, and its role in supporting value streams Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support Detail of how the following ITIL practices support the service value chain: -  Continual Improvement (including continual improvement model); Change control; Incident management; Problem Management; Service request management;  Service desk; Service level management The purpose of the following ITIL practices: - Information security management; Relationship management; Supplier management; Availability management; Capacity and performance management; Service configuration management;    IT asset management; Business analysis; Service continuity management; Deployment management; Monitoring and event management; Release management   TEST CERTIFICATION Recommended preparation for exam(s): ITIL4 Foundation Certificate in IT Service Management This is a pre-requisite for other ITIL4 qualifications. The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken after completion of the course - exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame. The pass mark is 65% (26 out of 40) Cost of the exam is included in the course fee [-]