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Nettkurs 40 minutter 5 600 kr
MoP®, er et rammeverk og en veiledning for styring av prosjekter og programmer i en portefølje. Sertifiseringen MoP Foundation gir deg en innføring i porteføljestyring me... [+]
Du vil få tilsendt en «Core guidance» bok og sertifiserings-voucher slik at du kan ta sertifiseringstesten for eksempel hjemme eller på jobb. Denne vil være gyldig i ett år. Tid for sertifiseringstest avtales som beskrevet i e-post med voucher. Eksamen overvåkes av en web-basert eksamensvakt.   Eksamen er på engelsk. Eksamensformen er multiple choice - 50 spørsmål skal besvares, og du består ved 50% korrekte svar (dvs 25 av 50 spørsmål). Deltakerne har 40 minutter til rådighet på eksamen.  Ingen hjelpemidler er tillatt.   Nødvendige forkunnskaper: Ingen [-]
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Nettkurs 12 måneder 8 000 kr
ITIL® er det mest utbredte og anerkjente rammeverket for IT Service Management (ITSM) i verden, og ITIL® 4 Foundation er et introduksjonskurs til rammeverket. [+]
ITIL® 4 Foundation-kurset er en introduksjon til ITIL® 4. Kurset lar kandidater se på IT-tjenestestyring gjennom en ende-til-ende driftsmodell, som inkluderer oppretting, levering og kontinuerlig forbedring av IT-relaterte produkter og tjenester. E-læringskurset inneholder 12 timer med undervisning, og er delt inn i 8 moduler. Les mer om ITIL® 4 på AXELOS sine websider. Inkluderer: Tilgang til ITIL® 4 Foundation e-læring (engelsk) i 12 måneder. ITIL® Foundation online voucher til sertifiseringstest + digital ITIL Foundation bok ITIL®/PRINCE2®/MSP®/MoP® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. [-]
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Trondheim Og 2 andre steder 2 dager 16 900 kr
23 May
06 Jun
26 Sep
SAFe® 6.0 DevOps [+]
SAFe® DevOps Certification [-]
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Nettkurs 12 måneder 9 000 kr
ITIL® 4 Specialist: Create, Deliver and Support dekker «kjernen» i ITIL®, aktiviteter rundt administrasjon av tjenester, og utvider omfanget av ITIL® til å omfatte «oppre... [+]
Kurset fokuserer på integrering av forskjellige verdistrømmer og aktiviteter for å lage, levere og støtte IT-aktiverte produkter og tjenester, samtidig som den dekker støtte for praksis, metoder og verktøy. Kurset gir kandidatene forståelse for tjenestekvalitet og forbedringsmetoder. E-læringskurset inneholder 18 timer med undervisning, og er delt inn i 8 moduler. Les mer om ITIL® 4 på AXELOS sine websider. Inkluderer: Tilgang til ITIL® 4 Specialist: Create, Deliver and Support e-læring (engelsk) i 12 måneder. ITIL® 4 Specialist: Create, Deliver and Support online voucher til sertifiseringstest.   ITIL®/PRINCE2®/MSP®/MoP® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. [-]
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Oslo 5 dager 35 000 kr
10 Jun
10 Jun
16 Sep
CEH: Certified Ethical Hacker v12 [+]
CEH: Certified Ethical Hacker v12 [-]
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Nettkurs
Har du brukt Excel en stund og tenkt at du ønsker å komme litt videre. I dette kurset ser vi på en rekke funksjoner, tips og muligheter som vil gjøre deg til en mer effek... [+]
I kurset finner du en rekke videoklipp som viser i programmet hvordan man utfører de ulike oppgavene og presenterer resultatet av dette. Du får innsendingsoppgaver underveis som vil bli fulgt opp av en faglærer, og du har tilgang til faglærer i hele kursperioden. Du kan du stille spørsmål, både til faglærer, men også i et forum som er tilgjengelig for deltakere i kurset.Du får tilgang til vår e-læringsportal som vil gi deg god oversikt over progresjonen i kurset i et brukervennlig og enkelt system.I kurset ser vi blant annet på følgende temaer:Funksjoner: ANTALL og ANTALLA HVIS-funksjonen FINN.RAD og FINN.KOLONNE ANTALL.HVIS og SUMMERHVIS AVRUND Formatering: Dato- og tidfunksjoner Tekstfunksjoner Formatering av datoer Betinget formatering Kopiering av formatering Avansert tallformatering Beskyttelse av celler Formler og navngivning: Låsing av celler Navngivning av celler Målsøking og scenariobehandling Jobbe med lister og database: Sortering og filtrering Fjerne duplikater Pivottabeller: Datagrunnlaget og datakilder Oppsett av felt Delsummer og totalsummer Gruppere på dato Velge beregning i verdifelt Vis verdier som Formatere tall Formatere tabell Diagrammer Kurset består av tekst, bilder og en rekke videoklipp i leksjonene i kurset. Det er ikke behov for noe ytterligere dokumentasjon. Du får tilbakemeldinger fra faglærer på innsendingsoppgaver og du har tilgang til hjelp i hele kursperioden (ett år). Mer informasjon om kurset her. [-]
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Virtuelt klasserom 4 dager 20 000 kr
This four-day instructor-led course is designed for IT professionals who configure advanced Windows Server services using on-premises, hybrid, and cloud technologies. [+]
COURSE OVERVIEW These professionals manage and support an infrastructure that includes on-premises and Azure IaaS-hosted Windows Server-based workloads. The course teaches IT professionals how to leverage the hybrid capabilities of Azure, how to migrate virtual and physical server workloads to Azure IaaS, and how to manage and secure Azure VMs running Windows Server. The course also covers how to perform tasks related to high availability, troubleshooting, and disaster recovery. The course highlights various administrative tools and technologies including Windows Admin Center, PowerShell, Azure Arc, Azure Automation Update Management, Microsoft Defender for Identity, Azure Security Center, Azure Migrate, and Azure Monitor. TARGET AUDIENCE This four-day course is intended for Windows Server Hybrid Administrators who have experience working with Windows Server and want to extend the capabilities of their on-premises environments by combining on-premises and hybrid technologies. Windows Server Hybrid Administrators who already implement and manage on-premises core technologies want to secure and protect their environments, migrate virtual and physical workloads to Azure Iaas, enable a highly available, fully redundant environment, and perform monitoring and troubleshooting. COURSE OBJECTIVES After you complete this course you will be able to: Harden the security configuration of the Windows Server operating system environment. Enhance hybrid security using Azure Security Center, Azure Sentinel, and Windows Update Management. Apply security features to protect critical resources. Implement high availability and disaster recovery solutions. Implement recovery services in hybrid scenarios. Plan and implement hybrid and cloud-only migration, backup, and recovery scenarios. Perform upgrades and migration related to AD DS, and storage. Manage and monitor hybrid scenarios using WAC, Azure Arc, Azure Automation and Azure Monitor. Implement service monitoring and performance monitoring, and apply troubleshooting. COURSE CONTENT Module 1: Windows Server security This module discusses how to protect an Active Directory environment by securing user accounts to least privilege and placing them in the Protected Users group. The module covers how to limit authentication scope and remediate potentially insecure accounts. The module also describes how to harden the security configuration of a Windows Server operating system environment. In addition, the module discusses the use of Windows Server Update Services to deploy operating system updates to computers on the network. Finally, the module covers how to secure Windows Server DNS to help protect the network name resolution infrastructure. Lessons for module 1 Secure Windows Sever user accounts Hardening Windows Server Windows Server Update Management Secure Windows Server DNS Lab : Configuring security in Windows Server Configuring Windows Defender Credential Guard Locating problematic accounts Implementing LAPS After completing module 1, students will be able to: Diagnose and remediate potential security vulnerabilities in Windows Server resources. Harden the security configuration of the Windows Server operating system environment. Deploy operating system updates to computers on a network by using Windows Server Update Services. Secure Windows Server DNS to help protect the network name resolution infrastructure. Implement DNS policies. Module 2: Implementing security solutions in hybrid scenarios This module describes how to secure on-premises Windows Server resources and Azure IaaS workloads. The module covers how to improve the network security for Windows Server infrastructure as a service (IaaS) virtual machines (VMs) and how to diagnose network security issues with those VMs. In addition, the module introduces Azure Security Center and explains how to onboard Windows Server computers to Security Center. The module also describes how to enable Azure Update Management, deploy updates, review an update assessment, and manage updates for Azure VMs. The modules explains how Adaptive application controls and BitLocker disk encryption are used to protect Windows Server IaaS VMs. Finally, the module explains how to monitor Windows Server Azure IaaS VMs for changes in files and the registry, as well as monitoring modifications made to application software. Lessons for module 2 Implement Windows Server IaaS VM network security. Audit the security of Windows Server IaaS Virtual Machines Manage Azure updates Create and implement application allowlists with adaptive application control Configure BitLocker disk encryption for Windows IaaS Virtual Machines Implement change tracking and file integrity monitoring for Windows Server IaaS VMs Lab : Using Azure Security Center in hybrid scenarios Provisioning Azure VMs running Windows Server Configuring Azure Security Center Onboarding on-premises Windows Server into Azure Security Center Verifying the hybrid capabilities of Azure Security Center Configuring Windows Server 2019 security in Azure VMs After completing module 2, students will be able to: Diagnose network security issues in Windows Server IaaS virtual machines. Onboard Windows Server computers to Azure Security Center. Deploy and manage updates for Azure VMs by enabling Azure Automation Update Management. Implement Adaptive application controls to protect Windows Server IaaS VMs. Configure Azure Disk Encryption for Windows IaaS virtual machines (VMs). Back up and recover encrypted data. Monitor Windows Server Azure IaaS VMs for changes in files and the registry. Module 3: Implementing high availability This module describes technologies and options to create a highly available Windows Server environment. The module introduces Clustered Shared Volumes for shared storage access across multiple cluster nodes. The module also highlights failover clustering, stretch clusters, and cluster sets for implementing high availability of Windows Server workloads. The module then discusses high availability provisions for Hyper-V and Windows Server VMs, such as network load balancing, live migration, and storage migration. The module also covers high availability options for shares hosted on Windows Server file servers. Finally, the module describes how to implement scaling for virtual machine scale sets and load-balanced VMs, and how to implement Azure Site Recovery. Lessons for module 3 Introduction to Cluster Shared Volumes. Implement Windows Server failover clustering. Implement high availability of Windows Server VMs. Implement Windows Server File Server high availability. Implement scale and high availability with Windows Server VMs. Lab : Implementing failover clustering Configuring iSCSI storage Configuring a failover cluster Deploying and configuring a highly available file server Validating the deployment of the highly available file server After completing module 3, students will be able to: Implement highly available storage volumes by using Clustered Share Volumes. Implement highly available Windows Server workloads using failover clustering. Describe Hyper-V VMs load balancing. Implement Hyper-V VMs live migration and Hyper-V VMs storage migration. Describe Windows Server File Server high availablity options. Implement scaling for virtual machine scale sets and load-balanced VMs. Implement Azure Site Recovery. Module 4: Disaster recovery in Windows Server This module introduces Hyper-V Replica as a business continuity and disaster recovery solution for a virtual environment. The module discusses Hyper-V Replica scenarios and use cases, and prerequisites to use it. The module also discusses how to implement Azure Site Recovery in on-premises scenarios to recover from disasters. Lessons for module 4 Implement Hyper-V Replica Protect your on-premises infrastructure from disasters with Azure Site Recovery Lab : Implementing Hyper-V Replica and Windows Server Backup Implementing Hyper-V Replica Implementing backup and restore with Windows Server Backup After completing module 4, students will be able to: Describe Hyper-V Replica, pre-requisites for its use, and its high-level architecture and components Describe Hyper-V Replica use cases and security considerations. Configure Hyper-V Replica settings, health monitoring, and failover options. Describe extended replication. Replicate, failover, and failback virtual machines and physical servers with Azure Site Recovery. Module 5: Implementing recovery services in hybrid scenarios This module covers tools and technologies for implementing disaster recovery in hybrid scenarios, whereas the previous module focus on BCDR solutions for on-premises scenarios. The module begins with Azure Backup as a service to protect files and folders before highlighting how to implementRecovery Vaults and Azure Backup Policies. The module describes how to recover Windows IaaS virtual machines, perform backup and restore of on-premises workloads, and manage Azure VM backups. The modules also covers how to provide disaster recovery for Azure infrastructure by managing and orchestrating replication, failover, and failback of Azure virtual machines with Azure Site Recovery. Lessons for module 5 Implement hybrid backup and recovery with Windows Server IaaS Protect your Azure infrastructure with Azure Site Recovery Protect your virtual machines by using Azure Backup Lab : Implementing Azure-based recovery services Implementing the lab environment Creating and configuring an Azure Site Recovery vault Implementing Hyper-V VM protection by using Azure Site Recovery vault Implementing Azure Backup After completing module 5, students will be able to: Recover Windows Server IaaS virtual machines by using Azure Backup. Use Azure Backup to help protect the data for on-premises servers and virtualized workloads. Implement Recovery Vaults and Azure Backup policies. Protect Azure VMs with Azure Site Recovery. Run a disaster recovery drill to validate protection. Failover and failback Azure virtual machines. Module 6: Upgrade and migrate in Windows Server This module discusses approaches to migrating Windows Server workloads running in earlier versions of Windows Server to more current versions. The module covers the necessary strategies needed to move domain controllers to Windows Server 2022 and describes how the Active Directory Migration Tool can consolidate domains within a forest or migrate domains to a new AD DS forest. The module also discusses the use of Storage Migration Service to migrate files and files shares from existing file servers to new servers running Windows Server 2022. Finally, the module covers how to install and use the Windows Server Migration Tools cmdlets to migrate commonly used server roles from earlier versions of Windows Server. Lessons for module 6 Active Directory Domain Services migration Migrate file server workloads using Storage Migration Service Migrate Windows Server roles Lab : Migrating Windows Server workloads to IaaS VMs Deploying AD DS domain controllers in Azure Migrating file server shares by using Storage Migration Service After completing module 6, students will be able to: Compare upgrading an AD DS forest and migrating to a new AD DS forest. Describe the Active Directory Migration Tool (ADMT). Identify the requirements and considerations for using Storage Migration Service. Describe how to migrate a server with storage migration. Use the Windows Server Migration Tools to migrate specific Windows Server roles. Module 7: Implementing migration in hybrid scenarios This module discusses approaches to migrating workloads running in Windows Server to an infrastructure as a service (IaaS) virtual machine. The module introduces using Azure Migrate to assess and migrate on-premises Windows Server instances to Microsoft Azure. The module also covers how migrate a workload running in Windows Server to an infrastructure as a service (IaaS) virtual machine (VM) and to Windows Server 2022 by using Windows Server migration tools or the Storage Migration Service. Finally, this module describes how to use the Azure Migrate App Containerization tool to containerize and migrate ASP.NET applications to Azure App Service. Lessons for module 7 Migrate on-premises Windows Server instances to Azure IaaS virtual machines Upgrade and migrate Windows Server IaaS virtual machines Containerize and migrate ASP.NET applications to Azure App Service Lab : Migrating on-premises VMs servers to IaaS VMs Implementing assessment and discovery of Hyper-V VMs using Azure Migrate Implementing migration of Hyper-V workloads using Azure Migrate After completing module 7, students will be able to: Plan a migration strategy and choose the appropriate migration tools. Perform server assessment and discovery using Azure Migrate. Migrate Windows Server workloads to Azure VM workloads using Azure Migrate. Explain how to migrate workloads using Windows Server Migration tools. Migrate file servers by using the Storage Migration Service. Discover and containerize ASP.NET applcations running on Windows. Migrate a containerized application to Azure App Service. Module 8: Server and performance monitoring in Windows Server This module introduces a range of tools to monitor the operating system and applications on a Windows Server computer as well as describing how to configure a system to optimize efficiency and to troublshoot problems. The module covers how Event Viewer provides a convenient and accessible location for observing events that occur, and how to interpret the data in the event log. The module also covers how to audit and diagnose a Windows Server environment for regulatory compliance, user activity, and troubleshooting. Finally, the module explains how to troubleshoot AD DS service failures or degraded performance, including recovery of deleted objects and the AD DS database, and how to troubleshoot hybrid authentication issues. Lessons for module 8 Monitor Windows Server performance Manage and monitor Windows Server event logs Implement Windows Server auditing and diagnostics Troubleshoot Active Directory Lab : Monitoring and troubleshooting Windows Server Establishing a performance baseline Identifying the source of a performance problem Viewing and configuring centralized event logs After completing module 8, students will be able to: Explain the fundamentals of server performance tuning. Use built-in tools in Windows Server to monitor server performance. Use Server Manager and Windows Admin Center to review event logs. Implement custom views. Configure an event subscription. Audit Windows Server events. Configure Windows Server to record diagnostic information. Recover the AD DS database and objects in AD DS. Troubleshoot AD DS replication. Troubleshoot hybrid authentication issues. Module 9: Implementing operational monitoring in hybrid scenarios This module covers using monitoring and troubleshooing tools, processes, and best practices to streamline app performance and availabilty of Windows Server IaaS VMs and hybrid instances. The module describes how to implement Azure Monitor for IaaS VMs in Azure, implement Azure Monitor in on-premises environments, and use dependency maps. The module then explains how to enable diagnostics to get data about a VM, and how to view VM metrics in Azure Metrics Explorer, and how to create a metric alert to monitor VM performance. The module then covers how to monitor VM performance by using Azure Monitor VM Insights. The module then describes various aspects of troubleshooting on premises and hybrid network connectivity, including how to diagnose common issues with DHCP, name resolution, IP configuration, and routing. Finally, the module examines how to troubleshoot configuration issues that impact connectivity to Azure-hosted Windows Server virtual machines (VMs), as well as approaches to resolve issues with VM startup, extensions, performance, storage, and encryption. Lessons for module 9 Monitor Windows Server IaaS Virtual Machines and hybrid instances Monitor the health of your Azure virtual machines by using Azure Metrics Explorer and metric alerts Monitor performance of virtual machines by using Azure Monitor VM Insights Troubleshoot on-premises and hybrid networking Troubleshoot Windows Server Virtual Machines in Azure Lab : Monitoring and troubleshooting of IaaS VMs running Windows Server Enabling Azure Monitor for virtual machines Setting up a VM with boot diagnostics Setting up a Log Analytics workspace and Azure Monitor VM Insights After completing module 9, students will be able to: Implement Azure Monitor for IaaS VMs in Azure and in on-premises environments. Implement Azure Monitor for IaaS VMs in Azure and in on-premises environments. View VM metrics in Azure Metrics Explorer. Use monitoring data to diagnose problems. Evaluate Azure Monitor Logs and configure Azure Monitor VM Insights. Configure a Log Analytics workspace. Troubleshoot on-premises connectivity and hybrid network connectivity. Troubleshoot AD DS service failures or degraded performance. Recover deleted security objects and the AD DS database. Troubleshoot hybrid authentication issues. [-]
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Oslo Bergen Og 1 annet sted 3 dager 20 000 kr
13 May
13 May
27 May
https://www.glasspaper.no/kurs/pl-300-microsoft-power-bi-data-analyst/ [+]
PL-300: Microsoft Power BI Data Analyst [-]
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2 dager 15 000 kr
This 2-day course is identical to the 1-day M-AZ-900T01 course.  However this course lasts two days because of the hands-on parts. This course will prepare students for t... [+]
  COURSE OVERVIEW This course will provide foundational level knowledge of cloud services and how those services are provided with Microsoft Azure. The course can be taken as an optional first step in learning about cloud services and Microsoft Azure, before taking further Microsoft Azure or Microsoft cloud services courses. The course will cover general cloud computing concepts as well as general cloud computing models and services such as Public, Private and Hybrid cloud and Infrastructure-as-a-Service (IaaS), Platform-as-a-Service(PaaS) and Software-as-a-Service (SaaS). It will also cover some core Azure services and solutions, as well as key Azure pillar services concerning security, privacy, compliance and trust. It will finally cover pricing and support services available with Azure.   COURSE CONTENT  Module 1: Cloud Concepts -Learning Objectives-Why Cloud Services?-Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS)-Public, Private, and Hybrid cloud models Module 2: Core Azure Services -Core Azure architectural components-Core Azure Services and Products-Azure Solutions-Azure management tools Module 3: Security, Privacy, Compliance and Trust -Securing network connectivity in Azure-Core Azure Identity services-Security tools and features-Azure governance methodologies-Monitoring and Reporting in Azure-Privacy, Compliance and Data Protection standards in Azure Module 4: Azure Pricing and Support -Azure subscriptions-Planning and managing costs-Support options available with Azure-Service lifecycle in Azure     This course helps to prepare for exam AZ-900. [-]
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Oslo 3 dager 20 900 kr
26 Jun
26 Jun
16 Oct
Implementing REST Services using Web API [+]
Implementing REST Services using Web API [-]
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Webinar + nettkurs 3 dager 12 450 kr
Har du lyst til å lære å bruke Autodesk Revit Architecture? Her er kurset for deg! [+]
HENSIKTHensikten med kurset er å gi deltagerne en grunnleggende forståelse i bruken av tegne- og konstruksjonsprogrammet Autodesk Revit. Kurset er nødvendig for å komme raskt i gang med Autodesk Revit, og for å få den nødvendige forståelse for de mulighetene programmet gir. UTDANNINGSMÅLDu vil lære grunnleggende teknikk for bruk av programmet, og skal kunne bruke programmet til å lage 3D-modeller av bygninger, hente ut informasjon fra modellen og kunne produsere 2D-arbeidstegninger basert på 3D-modellen. KURSINNHOLD: Introduksjon av Autodesk Revit Architecture Brukergrensesnitt Behandling av visninger Oppretting av Etasjeplan og Rutenett Søyler Vegger, dører, vinduer Gulv/Himling Tak Editeringsverktøy Dimensjonering/Tekst/Tittelfelt Detaljering Utskrift Kurset er på norsk, men kursmanualen er engelsk. [-]
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Nettkurs 2 timer 1 990 kr
Forsiden på området er det første brukerne møter. På dette webinaret lærer du hvordan man kan løfte frem SharePoint-innhold på forsiden via forsideredigering, sam... [+]
Forsiden på området er det første brukerne møter. På dette webinaret lærer du hvordan man kan løfte frem SharePoint-innhold på forsiden via forsideredigering, samt hvordan man lager gode område-forsider generelt. Webinaret varer i 2 timer og består av to økter à 45 min. Etter hver økt er det 10 min spørsmålsrunde. Mellom øktene er det 10 min pause. Webinaret kan også spesialtilpasses og holdes bedriftsinternt kun for din bedrift.   Kursinnhold:   Forstå SharePoint håndtering av forsider Wiki bibliotek Legge til flere sider Versjonering Områdets startside   Bli kjent med formateringsvalg Generelle sideoppsett Tabeller for å styre layout   Håndtere bilder og grafikk Områdeinnhold   Tilpass webdeler for å løfte frem innhold fra forskjellige kilder Sette inn app-del App-/webdel-spesifike visninger Webdel-side   Eksempler på anvendelse av webdeler Appdel for bibliotek basert på visning Medlemmer Presentere person   [-]
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Virtuelt klasserom 3 dager 15 900 kr
This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical und... [+]
COURSE OVERVIEW . It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines. TARGET AUDIENCE This course is aimed at all levels of IT professional and those involved in designing, building, delivering and managing modern digital products and services. COURSE OBJECTIVES After you complete this course you will be able to: Key IT service management concepts. How ITIL guiding principles can help and organization to adopt and adapt service management. The 4 dimensions of service management. The purpose and components of the service value system. The activities of the service value chain and how the interconnect. Know the purpose of key ITIL practices. Sit the ITIL4 foundation examination - Sample papers are set during the class by instructors to take during the class or as homework exercises. COURSE CONTENT IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor Key concepts of value creation Key concepts of service relationships; service offering; service provision; service consumption; service relationship management The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes    The ITIL service value system The service value chain, its inputs and outputs, and its role in supporting value streams Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support Detail of how the following ITIL practices support the service value chain: -  Continual Improvement (including continual improvement model); Change control; Incident management; Problem Management; Service request management;  Service desk; Service level management The purpose of the following ITIL practices: - Information security management; Relationship management; Supplier management; Availability management; Capacity and performance management; Service configuration management;    IT asset management; Business analysis; Service continuity management; Deployment management; Monitoring and event management; Release management   TEST CERTIFICATION Recommended preparation for exam(s): ITIL4 Foundation Certificate in IT Service Management This is a pre-requisite for other ITIL4 qualifications. The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken after completion of the course - exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame. The pass mark is 65% (26 out of 40) Cost of the exam is included in the course fee [-]
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Nettkurs 2 timer 1 690 kr
Er innboksen din et stort kaos? Bruker du mye tid på e-post? Vi viser deg hvordan du kan jobbe smart med innkommende og utgående kommunikasjon. [+]
Er innboksen din et stort kaos? Bruker du mye tid på e-post? Vi viser deg hvordan du kan jobbe smart med innkommende og utgående kommunikasjon. Webinaret varer i 2 timer og består av to økter à 45 min. Etter hver økt er det 10 min spørsmålsrunde. Mellom øktene er det 10 min pause.  Webinaret kan også spesialtilpasses og holdes bedriftsinternt kun for din bedrift.   Kursinnhold:   Muligheter rundt e-post Alternativer og innstillinger for e-post Følge opp sendt e-post Automatisk håndtering av e-post ved hjelp av Hurtigtrinn og Regle   Søk og sortering Effektiv bruk av søk Søkemapper for hyppige og «komplekse» søk Visningsinnstillinger for å få fokus på det viktigste   Gjenbruk Lage maler for faste e-poster Opprette hurtigdeler for å kunne sette inn relevant innhold Bruk av distribusjonslister (grupper)   3 gode grunner til å delta 1. Se hvilke muligheter som er tilgjengelig knyttet til e-post 2. Du lærer å automatisere prosessering av e-post med regler og hurtigtrinn 3. Få tips til å bruke søk og søkemapper på en effektiv måte   [-]
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Trondheim Og 3 andre steder 2 timer 15 900 kr
06 Jun
13 Jun
27 Jun
Leading SAFe® 6.0 [+]
Leading SAFe® [-]
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