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Nettstudie 12 måneder 5 000 kr
Learn how to improve user and customer experience, as well as the overall success of your service relationships. [+]
Understand the purpose and key concepts of the Service Desk practice, including how it serves as the central point of contact between the service provider and the users, facilitating effective communication. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content mobil-optimised practical exercises     Exam: 20 questions Multiple Choice 30 minutes Closed book Minimum required score to pass: (65%)   [-]
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Nettstudie 12 måneder 5 000 kr
The purpose of this module is to provide best practice guidance on how to set clear, business-based targets for service utility, warranty and experience. [+]
Understand the purpose and key concepts of the Service Level Management Practice, elucidating its significance in defining, negotiating, and managing service levels to meet customer expectations. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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Nettstudie 12 måneder 12 000 kr
A combined module that covers the key concepts of 5 ITIL Practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management and Pro... [+]
Understand the purpose and key concepts of the Monitor, Support, and Fulfil practices, elucidating their importance in maintaining, supporting, and delivering IT services effectively.InteractiveOur eLearning:Self-pacedDevice-friendly12 hour contentMobile-optimised Exam:60 questionsMultiple Choice90 minutesClosed bookMinimum required score to pass: 65%  [-]
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Nettkurs 12 måneder 12 000 kr
ITIL® 4 Specialist: Drive Stakeholder Value dekker alle typer engasjement og interaksjon mellom en tjenesteleverandør og deres kunder, brukere, leverandører og partnere. [+]
Kurset fokuserer på konvertering av etterspørsel til verdi via IT-relaterte tjenester. Modulen dekker sentrale emner som SLA-design, styring av flere leverandører, kommunikasjon, relasjonsstyring, CX- og UX-design, kartlegging av kunder og mer. E-læringskurset inneholder 18 timer med undervisning, og er delt inn i 8 moduler. Les mer om ITIL® 4 på  AXELOS sine websider. Du vil motta en e-post med tilgang til e-læringen, sertifiseringsvoucher og digital bok fra Peoplecert. Du avtaler tid for sertifiseringen som beskrevet i e-posten fra Peoplecert. [-]
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Nettkurs 12 måneder 11 500 kr
ITIL® er det mest utbredte og anerkjente rammeverket for IT Service Management (ITSM) i verden, og ITIL® 4 Foundation er et introduksjonskurs til rammeverket. [+]
ITIL® 4 Foundation-kurset er en introduksjon til ITIL® 4. Kurset lar kandidater se på IT-tjenestestyring gjennom en ende-til-ende driftsmodell, som inkluderer oppretting, levering og kontinuerlig forbedring av IT-relaterte produkter og tjenester. E-læringskurset inneholder 12 timer med undervisning, og er delt inn i 8 moduler. Les mer om ITIL® 4 på AXELOS sine websider. Inkluderer: Tilgang til ITIL® 4 Foundation e-læring (engelsk) i 12 måneder. ITIL® Foundation online voucher til sertifiseringstest + digital ITIL Foundation bok Du vil motta en e-post med tilgang til e-læringen, sertifiseringsvoucher og digital bok fra Peoplecert. Du avtaler tid for sertifiseringen som beskrevet i e-posten fra Peoplecert. Sertifiseringen består av: 40 spørsmål Multiple Choice 60 minutter + 15 minutter til rådighet dersom du ikke har engelsk som morsmål For å bestå må du ha minimum 26 riktige (65%) Ingen hjelpemidler tillatt ITIL®/PRINCE2®/MSP®/MoP® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. [-]
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12 måneder 12 000 kr
A combined module that covers the key concepts of 5 key ITIL practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, an... [+]
Understand the purpose and key concepts of the Plan, Implement, and Control practices, highlighting their importance in establishing, executing, and governing IT service strategies effectively. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content Mobile-optimised Practical exercises   Exam: 60 questions Multiple Choice 90 Minutes Closed book Pass Mark: 65% [-]
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Nettstudie 12 måneder 5 000 kr
Learn to deliver an agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. [+]
Understand the purpose and key concepts of the Continual Improvement Practice, elucidating its significance in fostering a culture of ongoing improvement and innovation within the organisation. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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Nettstudie 12 måneder 5 000 kr
Learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments, and how to deploy components to other environm... [+]
Understand the purpose and key concepts of Deployment Management, highlighting its importance in managing the deployment of new or changed services into the live environment. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours of content   Mobile-optimised   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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Oslo Bergen 3 dager 20 000 kr
25 Aug
25 Aug
06 Oct
https://www.glasspaper.no/kurs/pl-300-microsoft-power-bi-data-analyst/ [+]
PL-300: Microsoft Power BI Data Analyst [-]
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Nettkurs 3 timer 549 kr
Adobe Camera Raw er et dataprogram som lar deg importere og forbedre råformatbilder på en rask, enkel og intuitiv måte. Programmet ble utgitt i 2003 og bildebehandlingste... [+]
Dykke ned i verden av råformat-bildebehandling med "Camera Raw: Komplett", ledet av Espen Faugstad hos Utdannet.no. Adobe Camera Raw, lansert i 2003, er et kraftig verktøy for import og forbedring av råformatbilder og er integrert i flere Adobe-programmer som Bridge, Photoshop, og Lightroom. Dette kurset er designet for å gi deg en grundig forståelse av Camera Raw, uavhengig av tidligere erfaring. Du vil lære hvordan du effektivt beskjærer bilder, justerer hvitbalanse, eksponering og fargemetning. Kurset dekker også hvordan du korrigerer bildeperspektiv og objektivfeil, og hvordan du anvender lokaljusteringer for å forbedre dine bilder. Espen vil guide deg gjennom de forskjellige aspektene av Camera Raw, fra grunnleggende til mer avanserte teknikker. Med praktiske prosjekter og eksempler vil du få praktisk erfaring som vil tillate deg å anvende din nye kunnskap til dine egne fotoprosjekter. Ved kursets slutt vil du ha en dyptgående forståelse av Camera Raw og være i stand til å bruke verktøyet for å forbedre dine bilder på en profesjonell måte.   Innhold: Kapittel 1: Introduksjon Kapittel 2: Beskjære Kapittel 3: Basic Kapittel 4: Detail Kapittel 5: Lens corrections Kapittel 6: Resterende Kapittel 7: Spot removal Kapittel 8: Adjustment brush Kapittel 9: Filters Kapittel 10: Prosjekter Kapittel 11: Eksportere Kapittel 12: Avslutning   Varighet: 2 timer og 50 minutter   Om Utdannet.no: Utdannet.no tilbyr noen av landets beste digitale nettkurs. Tjenesten fungerer på samme måte som strømmetjenester for musikk eller TV-serier. Våre kunder betaler en fast månedspris og får tilgang til alle kursene som er produsert så langt. Plattformen har hatt en god vekst de siste årene og kan skilte med 30.000 registrerte brukere og 1,5 millioner videoavspillinger. Vårt mål er å gjøre kompetanseutvikling moro, spennende og tilgjengelig for alle – og med oss har vi Innovasjon Norge og Forskningsrådet. [-]
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Klasserom + nettkurs 5 dager 31 000 kr
Expand your Citrix networking knowledge and skills by enrolling in this five-day course. It covers Citrix ADC essentials, including secure load balancing, high availabili... [+]
COURSE OVERVIEW  You will learn to deliver secure remote access to apps and desktops integrating Citrix Virtual Apps and Citrix Desktops with Citrix Gateway.  This course includes an exam. TARGET AUDIENCE Built for IT Professionals working with Citrix ADC and Gateway, with little or no previous Citrix networking experience. Potential students include administrators, engineers, and architects interested in learning how to deploy or manage Citrix ADC or Citrix Gateway environments. COURSE OBJECTIVES  Identify the functionality and capabilities of Citrix ADC and Citrix Gateway Explain basic Citrix ADC and Gateway network architecture Identify the steps and components to secure Citrix ADC Configure Authentication, Authorization, and Auditing Integrate Citrix Gateway with Citrix Virtual Apps, Citrix Virtual Desktops and other Citrix components COURSE CONTENT Module 1: Getting Started Introduction to Citrix ADC Feature and Platform Overview Deployment Options Architectural Overview Setup and Management Module 2: Basic Networking Networking Topology Citrix ADC Components Routing Access Control Lists Module 3: ADC Platforms Citrix ADC MPX Citrix ADC VPX Citrix ADC CPX Citrix ADC SDX Citrix ADC BLX Module 4: High Availability Citrix ADC High Availability High Availability Configuration Managing High Availability In Service Software Upgrade Troubleshooting High Availability Module 5: Load balancing Load Balancing Overview Load Balancing Methods and Monitors Load Balancing Traffic Types Load Balancing Protection Priority Load Balancing Load Balancing Troubleshooting Module 6: SSL Offloading SSL Overview SSL Configuration SSL Offload Troubleshooting SSL Offload SSL Vulnerabilities and Protections Module 7: Security Authentication, Authorization, and Auditing Configuring External Authentication Admin Partitions Module 8: Monitoring and Troubleshooting Citrix ADC Logging Monitoring with SNMP Reporting and Diagnostics AppFlow Functions Citrix Application Delivery Management Troubleshooting Module 9: Citrix Gateway Introduction to Citrix Gateway Advantages and Utilities of Citrix Gateway Citrix Gateway Configuration Common Deployments Module 10: AppExpert Expressions Introduction to AppExpert Policies Default Policies Explore Citrix ADC Gateway Policies Policy Bind Points Using AppExpert with Citrix Gateway Module 11: Authentication, Authorization, and Secure Web Gateway Authentication and Authorization Multi-Factor Authentication nFactor Visualizer SAML authentication Module 12: Managing Client Connections Introduction to Client Connections Session Policies and Profiles Pre and Post Authentication Policies Citrix Gateway Deployment Options Managing User Sessions Module 13: Integration for Citrix Virtual Apps and Desktops Virtual Apps and Desktop Integration Citrix Gateway Integration Citrix Gateway WebFront ICA Proxy Clientless Access and Workspace App Access Fallback SmartControl and SmartAccess for ICA Module 14: Configuring Citrix Gateway Working with Apps on Citrix Gateway RDP Proxy Portal Themes and EULA [-]
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Oslo 1 dag 7 500 kr
15 Aug
15 Aug
17 Oct
Achieve More med MS Outlook (tidl. FTG) [+]
Achieve More med MS Outlook (tidl. FTG) [-]
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Klasserom + nettkurs 5 dager 31 000 kr
If you are new to Citrix or if you are planning a move to Citrix Cloud, this course is a necessary step in enabling you with the right training and skills to manage and d... [+]
COURSE OVERVIEW If you are new to Citrix or if you are planning a move to Citrix Cloud, this course is a necessary step in enabling you with the right training and skills to manage and deploy Citrix Workspace successfully. This foundational administration course covers the aspects of installing, configuring and managing a Citrix Virtual Apps and Desktops 7 environment, how to manage an on-premises Citrix solution and migrate from an on-premises solution to cloud using the Citrix Cloud management plane. This five-day course will teach you how to deploy, install, configure, setup profile management, configure policies, printing and basic security features for on-premises Virtual Apps and Desktop solution building, and then migrating to Citrix Cloud. This course includes the exam voucher. TARGET AUDIENCE Experienced IT Professionals who want to be familiar with Citrix Virtual Apps and Desktops 7 in an on-premises environment and Citrix Cloud. Potential students include administrators or engineers responsible for the end user workspace and overall health and performance of the solution. COURSE OBJECTIVES After completing this course you should be able to: Install, configure, and manage a Citrix Virtual Apps and Desktops 7 site and Cloud connectors Identify the considerations between Citrix Virtual Apps and Desktops on-premises and the Citrix Virtual Apps and Desktops Service Deliver app and desktop resources COURSE CONTENT Architecture Overview Introduction to Citrix Virtual Apps and Desktops Architecture Overview Features Hosting Platform Considerations Citrix Virtual Apps and Desktops Service Connection Flow Process Introduction Deploy the Site Pre-Deployment Considerations Citrix Licensing Setup Delivery Controller Setup Site Setup And Management Redundancy Considerations The Apps and Desktops Images Consider Master Image Creation Methods Master Image Requirements Provision and Deliver App and Desktop Resources Machine Catalogs and Delivery Groups Provisioning Methods and Considerations Machine Creation Services (MCS) Deep Dive MCS Environment Considerations Resource Locations Provide Access to App and Desktop Resources  Consider Workspace Experience versus StoreFront  Workspace Experience User Authentication  Workspace App  Communication Flow Manage the User Experience Methods to Manage the User Experience Common User Experience Settings Published App and Desktop Presentation and Management  Published App Properties Server OS Published App Optimizations Published App Presentation Application Groups Apps and Desktops Presentation Manage Printing for User Sessions Map Printers to the User Session Printer Drivers Print Environment Considerations Citrix Profile Management Introduction and Considerations Configure Citrix Profile Management Manage the Site Delegated Administration Use PowerShell with Citrix Virtual Apps and Desktops Power Management Considerations Citrix Virtual Apps and Desktops Basic Security Considerations Citrix Admin Security Considerations XML Service Security Considerations Secure HDX External Traffic Monitor the Site Citrix Director Introduction Monitor and Interact with User Sessions Published Apps Analysis Monitor the Machines Running the VDA Site Specific Common Monitoring Alerts and Notifications Optimize Citrix Director Monitoring with Citrix ADM Introduction to Supporting and Troubleshooting Citrix Virtual Apps and Desktops Introduction to Supporting a Citrix Virtual Apps and Desktops Site Tools Proactive Administration Common Tasks Migrate To Citrix Cloud Migration Considerations Citrix Cloud Connector Deployment Citrix Virtual Apps and Desktops with an On-Premises Resource Location The Migration Process Citrix Analytics Citrix Analytics Introduction Prepare to Use Citrix Analytics Types of Analytics TEST CERTIFICATION Recommended as preparation for the following exams: CCA-V Certification exam. [-]
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Oslo 5 dager 46 000 kr
21 Jul
08 Sep
10 Nov
https://www.glasspaper.no/kurs/sise-implementing-and-configuring-cisco-identity-services-engine/ [+]
SISE: Implementing and Configuring Cisco Identity Services Engine [-]
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1 dag 8 000 kr
This one-day course will provide foundational level knowledge on Azure concepts; core Azure services; core solutions and management tools; general security and network se... [+]
COURSE OVERVIEW This course does not provide an Azure pass or time in the classroom for students to do any hands-on activities. TARGET AUDIENCE  This course is suitable for program managers and technical sales, with a general IT background. These students want to learn about our offerings, see how components are implemented, and ask questions about products and features. COURSE OBJECTIVES   Discuss the basics of cloud computing and Azure, and how to get started with Azure's subscriptions and accounts. Describe the advantages of using cloud computing services, learning to differentiate between the categories and types of cloud computing, and how to examine the various concepts, resources, and terminology that are necessary to work with Azure architecture. Outline the core services available with Microsoft Azure. Discuss the core solutions that encompass a wide array of tools and services from Microsoft Azure. Describe the general security and network security features, and how you can use the various Azure services to help ensure that your cloud resources are safe, secure, and trusted. Discuss the identity, governance, privacy, and compliance features, and how Azure can help you secure access to cloud resources, what it means to build a cloud governance strategy, and how Azure adheres to common regulatory and compliance standards. Discuss the factors that influence cost, tools you can use to help estimate and manage your cloud spend, and how Azure's service-level agreements (SLAs) can impact your application design decisions. COURSE CONTENT Module 1: Cloud Concepts In this module, you'll take an entry level end-to-end look at Azure and its capabilities, which will provide you with a solid foundation for completing the available modules for Azure Fundamentals. Introduction to Azure fundamentals Fundamental Azure concepts After completing this module, students will be able to: Understand the benefits of cloud computing in Azure and how it can save you time and money. Explain concepts such as high availability, scalability, elasticity, agility, and disaster recovery. Module 2: Core Azure Services In this module, you learn about core Azure services like Azure database, Azure compute, Azure storage, and Azure Networking. Core Azure architectural components Core Azure workload products Azure networking services Azure storage services Azure database services After completing this module, students will be able to: Describe core Azure architecture components such as subscriptions, management groups, and resources. Summarize geographic distribution concepts such as Azure regions, region pairs, and availability zones. Understand the services available in Azure including compute, network, storage, and databases. Identify virtualization services such as Azure VMs, Azure Container Instances, and Azure Kubernetes. Compare Azure's database services such as Azure Cosmos DB, Azure SQL, and Azure Database for MySQL. Examine Azure networking resources such as Virtual Networks, VPN Gateways, and Azure ExpressRoute. Summarize Azure storage services such Azure Blob Storage, Azure Disk Storage, and Azure File Storage. Module 3: Core Solutions In this module, you'll learn about AI machine learning, Azure DevOps, monitoring fundamentals, management fundamentals, serverless computing fundamentals. and IoT fundamentals. Choose the best Azure IoT service Choose the best AI service Choose the best Azure serverless technology Choose the best tools with DevOps and GitHub Choose the best management tools Choose the best Azure monitoring service After completing this module, students will be able to: Choose the correct Azure AI service to address different kinds of business challenges. Choose the best software development process tools and services for a given business scenario. Choose the correct cloud monitoring service to address different kinds of business challenges. Choose the correct Azure management tool to address different kinds of technical needs. Choose the right serverless computing technology for your business scenario. Choose the best Azure IoT service for a given business scenario. Module 4: General security and networking features In this module, you will learn how to protect yourself against security threats, and secure your networks with Azure. Security Tools and Features Secure Network Connectivity After completing this module, students will be able to: Strengthen your security posture and protect against threats by using Microsoft Defender for Cloud. Collect and act on security data from many different sources by using Microsoft Sentinel. Manage dedicated physical servers to host your Azure VMs for Windows and Linux. Identify the layers that make up a defense in depth strategy. Explain how Azure Firewall enables you to control what traffic is allowed on the network. Configure network security groups to filter network traffic to and from Azure resources. Explain how Azure DDoS Protection helps protect your Azure resources from DDoS attacks. Module 5: Identity, Governance, Privacy, and Compliance In this module, you will learn about Azure identity services, how to build a cloud governance strategy, and privacy, compliance and data protection standards on Azure. Core Azure identity services Azure Governance Methodologies Privacy, Compliance, and Data Protection standards After completing this module, students will be able to: Explain the difference between authentication and authorization. Describe how Azure Active Directory provides identity and access management. Explain the role single sign-on (SSO), multifactor authentication, and Conditional Access play. Make organizational decisions about your cloud environment by using the CAF for Azure. Define who can access cloud resources by using Azure role-based access control. Apply a resource lock to prevent accidental deletion of your Azure resources. Apply tags to your Azure resources to help describe their purpose. Control and audit how your resources are created by using Azure Policy. Enable governance at scale across multiple Azure subscriptions by using Azure Blueprints. Explain the types of compliance offerings that are available on Azure. Gain insight into regulatory standards and compliance on Azure. Explain Azure capabilities that are specific to government agencies. Module 6: Azure Pricing and Lifecycle In this module, you will learn how to plan and manage Azure costs, and how to choose the right Azure services though SLAs and service lifecycle. Planning and Cost Management Azure Service Level Agreements (SLAs) and Lifecycle After completing this module, students will be able to: Use the Total Cost of Ownership Calculator. Describe the different ways you can purchase Azure products and services. Use the Pricing calculator to estimate the monthly cost of running your cloud workloads. Define the major factors that affect total cost and apply recommended practices to minimize cost. Describe what a service-level agreement (SLA) is and why SLAs are important. Identify factors, such as the service tier you choose, that can affect an SLA. Combine SLAs to compute a composite SLA. Describe the service lifecycle in Azure. TEST CERTIFICATION This course helps to prepare for exam AZ-900. FOLLOW ON COURSES M-AZ104, Microsoft Azure Administrator M-AZ204, Developing Solutions for Microsoft Azure M-AZ303, Microsoft Azure Architect Technologies M-DP200, Implementing an Azure Data Solution (DP-200) [-]
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