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Nettstudie 12 måneder 12 000 kr
A combined module that covers the key concepts of 5 ITIL Practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Info... [+]
Understand the key concepts of Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management, elucidating their significance in fostering collaboration, ensuring service quality, driving continual improvement, and maintaining information security. This eLearning is: Interactive Self-paced   Device-friendly   12 hours content   Mobile-optimised   Practical exercises   Exam: 60 questions Multiple choise 90 minutes Closed book Minimum required score to pass: 65% [-]
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Nettstudie 12 måneder 5 000 kr
Learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments, and how to deploy components to other environm... [+]
Understand the purpose and key concepts of Deployment Management, highlighting its importance in managing the deployment of new or changed services into the live environment. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours of content   Mobile-optimised   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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Nettstudie 12 måneder 5 000 kr
The purpose of this module is to provide best practice guidance on how to set clear, business-based targets for service utility, warranty and experience. [+]
Understand the purpose and key concepts of the Service Level Management Practice, elucidating its significance in defining, negotiating, and managing service levels to meet customer expectations. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]
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1 dag 9 500 kr
19 Sep
14 Nov
AZ-1008: Administer Active Directory Domain Services [+]
AZ-1008: Administer Active Directory Domain Services [-]
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Arne Rettedals Hus 1 dag 3 900 kr
22 Oct
Kurset er for deg som allerede kan bruke Microsoft Word, men som vil jobbe mer hensiktsmessig med tekstbehandling. [+]
Kurset er for deg som allerede kan bruke Microsoft Word, men som vil jobbe mer hensiktsmessig med tekstbehandling. På kurset vil vi vise deg hvordan du kan jobbe smart og effektivt når du lager dokumenter, slik at du sparer tid i din arbeidshverdag og samtidig ender opp med mer elegante og flotte dokumenter og rapporter. Mål for kursetEtter endt kurs skal du kunne bruke verktøyet på en smart og effektiv måte. ForkunnskaperNoe kjennskap til Word. MålgruppeDette kurset er for deg som vet litt om Word og som ønsker å lære effektiv bruk av verktøyet. UndervisningsformKlasseromsundervisning med maks 12 deltakere. Deltakere må ha med egen datamaskin med relevant programvare. Pris Klasseromsundervisning 6 timer: 3900 kroner inkludert lunsj.  Ansatte ved UiS har egne betalingsbetingelser.   Varighet1 dag fra 09:00 til 15:00 Emner Merketeknikker Navigering og snarveier Disposisjonsvisning Tekst eller tegnformatering Avsnittsformatering Side og inndelingsformatering Stiler – bruke, endre og definere Temaer Innholdsfortegnelse Kryssreferanser, noter Bilde SmartArt Forside Diagram – integrasjon med Excel Hurtigdeler Språkverktøy Topp og bunntekster i inndelinger Åpne et eldre dokument i Word Oppdatere/oppgradere et dokument Hva er .docx? Fletting i Word til word, epost, printer Sette utskriftsopsjoner Skrive ut utvalg og inndelinger [-]
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Nettstudie 6 måneder 8 000 kr
Dette kurset gir deg en grunnleggende innføring i to-dimensjonal Datamaskin Assistert Konstruksjon (DAK). [+]
Dette kurset gir deg en grunnleggende innføring i to-dimensjonal Datamaskin Assistert Konstruksjon (DAK). Du får et grunnlag for videre studier, og kompetanse som gjør tegnearbeidet både utfordrende og interessant. Du lærer å bli fortrolig med å bruke denne type hjelpemiddel til tegnearbeid, teknisk tegning og revidering av tegninger.   Studentlisens for AutoCAD og Revit Structure/Architecture er inkludert. Kurset er på norsk, men AutoCAD-programmet er på engelsk. Programvaren er gratis. Du lærer å bruke de grunnleggende kommandoene slik at du kan utføre enklere tegnearbeid. Du blir fortrolig med å bruke denne type hjelpemiddel til tegnearbeid, teknisk tegning og revidering av tegninger. Du lærer å jobbe rasjonelt og å velge enkle løsninger. Bruk av flere lag med ulike farger gir god visualisering og bedre lesing av tegningene. Målsetting og teksting er viktig, og må utføres tydelig og på en riktig måte. Flater fylles med skravur og elementer kan lagres separat for senere bruk i andre tegninger. Kurset gir deg inngående informasjon gjennom studieveiledningen om hvordan du skal bruke de enkelte kommandoene. Det stilles krav til 100 % nøyaktighet, noe du oppnår når du jobber riktig. Du får øvelser med tegneoppgaver innen bygg, elektro, elkraft og maskin.   [-]
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Nettkurs 1 time 549 kr
En pivottabell er et kraftig verktøy i Microsoft Excel som gjør at du kan beregne, summere og analysere store mengder data på en rask og effektiv måte. En pivottabell kan... [+]
En pivottabell er et kraftig verktøy i Microsoft Excel som gjør at du kan beregne, summere og analysere store mengder data på en rask og effektiv måte. En pivottabell kan brukes til å analysere numeriske data og til å besvare uventede spørsmål om dataen. Kort fortalt, en pivottabell hjelper deg med å ta informerte beslutninger basert på funnene i dataene dine. I dette kurset, ledet av Espen Faugstad, vil du lære alt du trenger å vite for å jobbe med pivottabeller i Microsoft Excel. Kurset vil dekke hva en pivottabell er, hvordan du klargjør data, organiserer data, formaterer data, presenterer data, og mye mer. For å ta dette kurset, bør du ha grunnleggende forståelse av Microsoft Excel. Kurset er strukturert i følgende kapitler: Kapittel 1: Introduksjon Kapittel 2: Grunnleggende Kapittel 3: Viderekommen Kapittel 4: Avslutning Etter å ha fullført kurset vil du være i stand til å bruke pivottabeller til å analysere data, trekke innsikter og ta informerte beslutninger basert på dataene i Excel.   Varighet: 1 time   Om Utdannet.no: Utdannet.no tilbyr noen av landets beste digitale nettkurs. Vår tjeneste fungerer på samme måte som strømmetjenester for musikk eller TV-serier, der våre kunder betaler en fast månedspris for tilgang til alle kursene vi har tilgjengelig. Vi har opplevd betydelig vekst de siste årene, med over 30 000 registrerte brukere og 1,5 millioner videoavspillinger. Vårt mål er å gjøre kompetanseutvikling engasjerende, spennende og tilgjengelig for alle, og vi har støtte fra Innovasjon Norge og Forskningsrådet. [-]
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Nettstudie 2 semester 4 980 kr
På forespørsel
Planlegging av linuxtjenere, installasjon av tjenester som filtjener, utskrift, dns, dhcp, dynamisk webtjener, epost, katalogtjenester, fjernadministrasjon, scripting og ... [+]
  Studieår: 2013-2014   Gjennomføring: Høst og vår Antall studiepoeng: 5.0 Forutsetninger: Studenten bør kunne installere linux, og kjenne til enkle linuxkommandoer som f.eks. «ls». Nybegynnere uten erfaring med linux anbefales å starte med emnet Praktisk Linux, som gir disse forkunnskapene. Innleveringer: Øvinger: 8 av 12 må være godkjent. Vurderingsform: Skriftlig eksamen 3t (60%) og mappe (40%), der alle øvinger er med i mappevurderingen. Ansvarlig: Helge Hafting Eksamensdato: 18.12.13 / 27.05.14         Læremål: Etter å ha gjennomført emnet skal studenten ha følgende samlede læringsutbytte: KUNNSKAPER:Kandidaten:- kan legge planer for en ny tjenermaskin- kan forklare bruk av ulike filsystemer, kvoter og aksesskontrollister FERDIGHETER:Kandidaten:- kan installere linux og vanlig tjenerprogramvare- kan vedlikeholde oppsettet på en tjenermaskin, som regel ved å tilpasse konfigurasjonsfiler- kan lete opp informasjon på nettet, for å løse drifts- og installasjonsproblemer GENERELL KOMPETANSE:Kandidaten:- kan vurdere linuxprogramvare for å dekke en organisasjons behov for tjenester Innhold:Planlegging av linuxtjenere, installasjon av tjenester som filtjener, utskrift, dns, dhcp, dynamisk webtjener, epost, katalogtjenester, fjernadministrasjon, scripting og automasjon.Les mer om faget her Påmeldingsfrist: 25.08.13 / 25.01.14         Velg semester:  Høst 2013    Vår 2014     Fag Linux systemdrift 4980,-         Semesteravgift og eksamenskostnader kommer i tillegg.    [-]
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Virtuelt klasserom 4 dager 23 000 kr
This course prepares students with the background to design and evaluate cybersecurity strategies in the following areas: Zero Trust, Governance Risk Compliance (GRC), se... [+]
. Students will also learn how to design and architect solutions using zero trust principles and specify security requirements for cloud infrastructure in different service models (SaaS, PaaS, IaaS). TARGET AUDIENCE IT professionals with advanced experience and knowledge in a wide range of security engineering areas, including identity and access, platform protection, security operations, securing data, and securing applications. They should also have experience with hybrid and cloud implementations. COURSE OBJECTIVES Design a Zero Trust strategy and architecture Evaluate Governance Risk Compliance (GRC) technical strategies and security operations strategies Design security for infrastructure Design a strategy for data and applications COURSE CONTENT Module 1: Build an overall security strategy and architecture Learn how to build an overall security strategy and architecture. Lessons M1 Introduction Zero Trust overview Develop Integration points in an architecture Develop security requirements based on business goals Translate security requirements into technical capabilities Design security for a resiliency strategy Design a security strategy for hybrid and multi-tenant environments Design technical and governance strategies for traffic filtering and segmentation Understand security for protocols Exercise: Build an overall security strategy and architecture Knowledge check Summary After completing module 1, students will be able to: Develop Integration points in an architecture Develop security requirements based on business goals Translate security requirements into technical capabilities Design security for a resiliency strategy Design security strategy for hybrid and multi-tenant environments Design technical and governance strategies for traffic filtering and segmentation Module 2: Design a security operations strategy Learn how to design a security operations strategy. Lessons M2 Introduction Understand security operations frameworks, processes, and procedures Design a logging and auditing security strategy Develop security operations for hybrid and multi-cloud environments Design a strategy for Security Information and Event Management (SIEM) and Security Orchestration, Evaluate security workflows Review security strategies for incident management Evaluate security operations strategy for sharing technical threat intelligence Monitor sources for insights on threats and mitigations After completing module 2, students will be able to: Design a logging and auditing security strategy Develop security operations for hybrid and multi-cloud environments. Design a strategy for Security Information and Event Management (SIEM) and Security Orchestration, A Evaluate security workflows. Review security strategies for incident management. Evaluate security operations for technical threat intelligence. Monitor sources for insights on threats and mitigations. Module 3: Design an identity security strategy Learn how to design an identity security strategy. Lessons M3 Introduction Secure access to cloud resources Recommend an identity store for security Recommend secure authentication and security authorization strategies Secure conditional access Design a strategy for role assignment and delegation Define Identity governance for access reviews and entitlement management Design a security strategy for privileged role access to infrastructure Design a security strategy for privileged activities Understand security for protocols After completing module 3, students will be able to: Recommend an identity store for security. Recommend secure authentication and security authorization strategies. Secure conditional access. Design a strategy for role assignment and delegation. Define Identity governance for access reviews and entitlement management. Design a security strategy for privileged role access to infrastructure. Design a security strategy for privileged access. Module 4: Evaluate a regulatory compliance strategy Learn how to evaluate a regulatory compliance strategy. Lessons M4 Introduction Interpret compliance requirements and their technical capabilities Evaluate infrastructure compliance by using Microsoft Defender for Cloud Interpret compliance scores and recommend actions to resolve issues or improve security Design and validate implementation of Azure Policy Design for data residency Requirements Translate privacy requirements into requirements for security solutions After completing module 4, students will be able to: Interpret compliance requirements and their technical capabilities Evaluate infrastructure compliance by using Microsoft Defender for Cloud Interpret compliance scores and recommend actions to resolve issues or improve security Design and validate implementation of Azure Policy Design for data residency requirements Translate privacy requirements into requirements for security solutions Module 5: Evaluate security posture and recommend technical strategies to manage risk Learn how to evaluate security posture and recommend technical strategies to manage risk. Lessons M5 Introduction Evaluate security postures by using benchmarks Evaluate security postures by using Microsoft Defender for Cloud Evaluate security postures by using Secure Scores Evaluate security hygiene of Cloud Workloads Design security for an Azure Landing Zone Interpret technical threat intelligence and recommend risk mitigations Recommend security capabilities or controls to mitigate identified risks After completing module 5, students will be able to: Evaluate security postures by using benchmarks Evaluate security postures by using Microsoft Defender for Cloud Evaluate security postures by using Secure Scores Evaluate security hygiene of Cloud Workloads Design security for an Azure Landing Zone Interpret technical threat intelligence and recommend risk mitigations Recommend security capabilities or controls to mitigate identified risks Module 6: Understand architecture best practices and how they are changing with the Cloud Learn about architecture best practices and how they are changing with the Cloud. Lessons M6 Introduction Plan and implement a security strategy across teams Establish a strategy and process for proactive and continuous evolution of a security strategy Understand network protocols and best practices for network segmentation and traffic filtering After completing module 6, students will be able to: Describe best practices for network segmentation and traffic filtering. Plan and implement a security strategy across teams. Establish a strategy and process for proactive and continuous evaluation of security strategy. Module 7: Design a strategy for securing server and client endpoints Learn how to design a strategy for securing server and client endpoints. Lessons M7 Introduction Specify security baselines for server and client endpoints Specify security requirements for servers Specify security requirements for mobile devices and clients Specify requirements for securing Active Directory Domain Services Design a strategy to manage secrets, keys, and certificates Design a strategy for secure remote access Understand security operations frameworks, processes, and procedures Understand deep forensics procedures by resource type After completing module 7, students will be able to: Specify security baselines for server and client endpoints Specify security requirements for servers Specify security requirements for mobile devices and clients Specify requirements for securing Active Directory Domain Services Design a strategy to manage secrets, keys, and certificates Design a strategy for secure remote access Understand security operations frameworks, processes, and procedures Understand deep forensics procedures by resource type Module 8: Design a strategy for securing PaaS, IaaS, and SaaS services Learn how to design a strategy for securing PaaS, IaaS, and SaaS services. Lessons M8 Introduction Specify security baselines for PaaS services Specify security baselines for IaaS services Specify security baselines for SaaS services Specify security requirements for IoT workloads Specify security requirements for data workloads Specify security requirements for web workloads Specify security requirements for storage workloads Specify security requirements for containers Specify security requirements for container orchestration After completing module 8, students will be able to: Specify security baselines for PaaS, SaaS and IaaS services Specify security requirements for IoT, data, storage, and web workloads Specify security requirements for containers and container orchestration Module 9: Specify security requirements for applications Learn how to specify security requirements for applications. Lessons M9 Introduction Understand application threat modeling Specify priorities for mitigating threats to applications Specify a security standard for onboarding a new application Specify a security strategy for applications and APIs After completing module 9, students will be able to: Specify priorities for mitigating threats to applications Specify a security standard for onboarding a new application Specify a security strategy for applications and APIs Module 10: Design a strategy for securing data Learn how to design a strategy for securing data. Lessons M10 Introduction Prioritize mitigating threats to data Design a strategy to identify and protect sensitive data Specify an encryption standard for data at rest and in motion After completing module 10, students will be able to: Prioritize mitigating threats to data Design a strategy to identify and protect sensitive data Specify an encryption standard for data at rest and in motion [-]
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Klasserom + nettkurs 5 dager 31 000 kr
Expand your Citrix networking knowledge and skills by enrolling in this five-day course. It covers Citrix ADC essentials, including secure load balancing, high availabili... [+]
COURSE OVERVIEW  You will learn to deliver secure remote access to apps and desktops integrating Citrix Virtual Apps and Citrix Desktops with Citrix Gateway.  This course includes an exam. TARGET AUDIENCE Built for IT Professionals working with Citrix ADC and Gateway, with little or no previous Citrix networking experience. Potential students include administrators, engineers, and architects interested in learning how to deploy or manage Citrix ADC or Citrix Gateway environments. COURSE OBJECTIVES  Identify the functionality and capabilities of Citrix ADC and Citrix Gateway Explain basic Citrix ADC and Gateway network architecture Identify the steps and components to secure Citrix ADC Configure Authentication, Authorization, and Auditing Integrate Citrix Gateway with Citrix Virtual Apps, Citrix Virtual Desktops and other Citrix components COURSE CONTENT Module 1: Getting Started Introduction to Citrix ADC Feature and Platform Overview Deployment Options Architectural Overview Setup and Management Module 2: Basic Networking Networking Topology Citrix ADC Components Routing Access Control Lists Module 3: ADC Platforms Citrix ADC MPX Citrix ADC VPX Citrix ADC CPX Citrix ADC SDX Citrix ADC BLX Module 4: High Availability Citrix ADC High Availability High Availability Configuration Managing High Availability In Service Software Upgrade Troubleshooting High Availability Module 5: Load balancing Load Balancing Overview Load Balancing Methods and Monitors Load Balancing Traffic Types Load Balancing Protection Priority Load Balancing Load Balancing Troubleshooting Module 6: SSL Offloading SSL Overview SSL Configuration SSL Offload Troubleshooting SSL Offload SSL Vulnerabilities and Protections Module 7: Security Authentication, Authorization, and Auditing Configuring External Authentication Admin Partitions Module 8: Monitoring and Troubleshooting Citrix ADC Logging Monitoring with SNMP Reporting and Diagnostics AppFlow Functions Citrix Application Delivery Management Troubleshooting Module 9: Citrix Gateway Introduction to Citrix Gateway Advantages and Utilities of Citrix Gateway Citrix Gateway Configuration Common Deployments Module 10: AppExpert Expressions Introduction to AppExpert Policies Default Policies Explore Citrix ADC Gateway Policies Policy Bind Points Using AppExpert with Citrix Gateway Module 11: Authentication, Authorization, and Secure Web Gateway Authentication and Authorization Multi-Factor Authentication nFactor Visualizer SAML authentication Module 12: Managing Client Connections Introduction to Client Connections Session Policies and Profiles Pre and Post Authentication Policies Citrix Gateway Deployment Options Managing User Sessions Module 13: Integration for Citrix Virtual Apps and Desktops Virtual Apps and Desktop Integration Citrix Gateway Integration Citrix Gateway WebFront ICA Proxy Clientless Access and Workspace App Access Fallback SmartControl and SmartAccess for ICA Module 14: Configuring Citrix Gateway Working with Apps on Citrix Gateway RDP Proxy Portal Themes and EULA [-]
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Oslo 5 dager 27 900 kr
20 Oct
20 Oct
GDPR - Certified Data Protection Officer [+]
GDPR - Certified Data Protection Officer [-]
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Virtuelt klasserom 3 dager 24 500 kr
In this course students will gain the knowledge and skills needed to implement security controls, maintain the security posture, and identify and remediate vulnerabilitie... [+]
Objectives Describe specialized data classifications on Azure Identify Azure data protection mechanisms Implement Azure data encryption methods Secure Internet protocols and how to implement them on Azure Describe Azure security services and features Agenda Module 1: Identity and Access -Configure Azure Active Directory for Azure workloads and subscriptions-Configure Azure AD Privileged Identity Management-Configure security for an Azure subscription Module 2: Platform Protection -Understand cloud security-Build a network-Secure network-Implement host security-Implement platform security-Implement subscription security Module 3: Security Operations -Configure security services-Configure security policies by using Azure Security Center-Manage security alerts-Respond to and remediate security issues-Create security baselines Module 4: Data and applications -Configure security policies to manage data-Configure security for data infrastructure-Configure encryption for data at rest-Understand application security-Implement security for application lifecycle-Secure applications-Configure and manage Azure Key Vault       [-]
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Virtuelt klasserom 5 dager 28 500 kr
This course teaches Solutions Architects how to translate business requirements into secure, scalable, and reliable solutions. Lessons include virtualization, automation,... [+]
Agenda Module 1: Implement VMs for Windows and Linux -Select Virtual Machine Size-Configure High Availability-Implement Azure Dedicated Hosts-Deploy and Configure Scale Sets-Configure Azure Disk Encryption Module 2: Automate Deployment and Configuration of Resources -Azure Resource Manager Templates-Save a Template for a VM-Evaluate Location of New Resources-Configure a Virtual Hard Disk Template-Deploy from a Template-Create and Execute an Automation Runbook Module 3: Implement Virtual Networking -Virtual Network Peering-Implement VNet Peering Module 4: Implement Load Balancing and Network Security -Implement Azure Load Balancer-Implement an Application Gateway-Understand Web Application Firewall-Implement Azure Firewall-Implement Azure Front Door-Implementing Azure Traffice Manager-Implement Network Security Groups and Application Security Grou-Implement Azure Bastion Module 5: Implement Storage Accounts -Storage Accounts-Blob Storage-Storage Security-Managing Storage-Accessing Blobs and Queues using AAD-Configure Azure Storage Firewalls and Virtual Networks Module 6: Implement Azure Active Directory -Overview of Azure Active Directory-Users and Groups-Domains and Custom Domains-Azure AD Identity Protection-Implement Conditional Access-Configure Fraud Alerts for MFA-Implement Bypass Options-Configure Trusted IPs-Configure Guest Users in Azure AD-Manage Multiple Directori Module 7: Implement and Manage Azure Governance -Create Management Groups, Subscriptions, and Resource Groups-Overview of Role-Based Access Control (RBAC)-Role-Based Access Control (RBAC) Roles-Azure AD Access Reviews-Implement and Configure an Azure Policy-Azure Blueprints Module 8: Implement and Manage Hybrid Identities -Install and Configure Azure AD Connect-Configure Password Sync and Password Writeback-Configure Azure AD Connect Health Module 9: Manage Workloads in Azure -Migrate Workloads using Azure Migrate-VMware - Agentless Migration-VMware - Agent-Based Migration-Implement Azure Backup-Azure to Azure Site Recovery-Implement Azure Update Management Module 10: Implement Cloud Infrastructure Monitoring -Azure Infrastructure Security Monitoring-Azure Monitor-Azure Workbooks-Azure Alerts-Log Analytics-Network Watcher-Azure Service Health-Monitor Azure Costs-Azure Application Insights-Unified Monitoring in Azure Module 11: Manage Security for Applications -Azure Key Vault-Azure Managed Identity Module 12: Implement an Application Infrastructure -Create and Configure Azure App Service-Create an App Service Web App for Containers-Create and Configure an App Service Plan-Configure Networking for an App Service-Create and Manage Deployment Slots-Implement Logic Apps-Implement Azure Functions Module 13: Implement Container-Based Applications -Azure Container Instances-Configure Azure Kubernetes Service Module 14: Implement NoSQL Databases -Configure Storage Account Tables-Select Appropriate CosmosDB APIs Module 15: Implement Azure SQL Databases -Configure Azure SQL Database Settings-Implement Azure SQL Database Managed Instances-High-Availability and Azure SQL Database [-]
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Virtuelt klasserom 3 timer 2 500 kr
04 Sep
23 Oct
04 Dec
Vi går gjennom oppbygging av pivottabeller og pivotdiagrammer og jobber oss inn i mer detaljerte og avanserte måter å presentere dataene samt tips og triks for å få tabel... [+]
Datagrunnlaget Gruppering Formatering Tallformater Visningsalternativer Feltinnstillinger Beregnede felt Bruk av flere pivottabeller i samme arbeidsbok Slicere som virker på flere pivottabeller eller pivotdiagrammer Tabellfunksjonalitet   Analyse av pivotdiagram Bruk av pivotdiagram i andre programmer   et er fordelaktig å ha to skjermer - en til å følge kurset og en til å gjøre det kursholder demonstrerer. Kurset gjennomføres i sanntid med nettundervisning via Teams. Det blir mulighet for å stille spørsmål, ha diskusjoner, demonstrasjoner og øvelser. Du vil motta en invitasjon til Teams fra kursholder.   [-]
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Nettkurs 12 måneder 9 500 kr
Målet med kurset er å gi deg en forståelse for filosofien bak ITIL®. Kurset gir innføring i basis konseptet, prinsippene, prosessene og funksjonene som er definert som be... [+]
Kurset inneholder 12 timer med undervisning, er delt inn i moduler og er en blanding av video og interaktive øvelse. Du vil få en omfattende introduksjon til kjernekonseptene til ITIL® 4.   Les mer om ITIL® 4 på AXELOS sine websider    The ITIL®  4 Foundation Online course on this page is offered by ILX Group an ATO of AXELOS Limited. ITIL® 4 is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.   Dette inngår i kurset - 12 måneders tilgang til kurset fra kjøpsdato- Support service- En testmodul med spørsmål rettet mot sertifiseringseksamen Sertifiseringseksamen - Eksamens voucher er inklusive i kurset- Det er ingen hjelpemidler tillatt under eksamen- Varighet er 60 minutter, men et tillegg på 15 minutter for de som ikke har engelsk som morsmål- Eksamensformen er multiple choice - 40 spørsmål skal besvares, og du består ved 65% korrekte svar (dvs 26 av 40 spørsmål) Disse modulene inngår i kurset - Introduction and overview- Key concepts of service management- Four dimensions of service management- Service value system- Introduction to practices- Purpose of 11 practices and some definitions- Introduction to seven key practices in detail- Continual improvement- Change control- Incident management- Service request management- Service desk- Service level management- Exam simulator Etter endt kurs vil du - Forstå nøkkelkonseptene for ITIL-Service Management- Forstå hvordan ITIL-veiledende prinsipper kan hjelpe organisasjoner til å ta i bruk og tilpasse ITIL-Service Management- Forstå de fire dimensjonene i ITIL-Service Management- Forstå nøkkelbegrepene for kontinuerlig forbedring [-]
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