Oversikt over relevante kurs innen IT-kurs i Drammen

AZ-1008: Administer Active Directory Domain Services [-]

Kurset fokuserer på konvertering av etterspørsel til verdi via IT-relaterte tjenester. Modulen dekker sentrale emner som SLA-design, styring av flere leverandører, kommunikasjon, relasjonsstyring, CX- og UX-design, kartlegging av kunder og mer. E-læringskurset inneholder 18 timer med undervisning, og er delt inn i 8 moduler. Les mer om ITIL® 4 på  AXELOS sine websider. Du vil motta en e-post med tilgang til e-læringen, sertifiseringsvoucher og digital bok fra Peoplecert. Du avtaler tid for sertifiseringen som beskrevet i e-posten fra Peoplecert. [-]

Modulen dekker bruk og effekt av Lean og agile arbeidsmåter, og hvordan dette kan utnyttes til fordel for organisasjonen. Kurset vil gi kandidatene en praktisk og strategisk metode for å planlegge og levere kontinuerlig forbedring med nødvendig smidighet.  E-læringskurset inneholder 18 timer med undervisning, og er delt inn i 12 moduler. Les mer om ITIL® 4 på AXELOS sine websider Du vil motta en e-post med tilgang til e-læringen, sertifiseringsvoucher og digital bok fra Peoplecert. Du avtaler tid for sertifiseringen som beskrevet i e-posten fra Peoplecert.   [-]

ITIL® 4 Foundation-kurset er en introduksjon til ITIL® 4. Kurset lar kandidater se på IT-tjenestestyring gjennom en ende-til-ende driftsmodell, som inkluderer oppretting, levering og kontinuerlig forbedring av IT-relaterte produkter og tjenester. E-læringskurset inneholder 12 timer med undervisning, og er delt inn i 8 moduler. Les mer om ITIL® 4 på AXELOS sine websider. Inkluderer: Tilgang til ITIL® 4 Foundation e-læring (engelsk) i 12 måneder. ITIL® Foundation online voucher til sertifiseringstest + digital ITIL Foundation bok Du vil motta en e-post med tilgang til e-læringen, sertifiseringsvoucher og digital bok fra Peoplecert. Du avtaler tid for sertifiseringen som beskrevet i e-posten fra Peoplecert. Sertifiseringen består av: 40 spørsmål Multiple Choice 60 minutter + 15 minutter til rådighet dersom du ikke har engelsk som morsmål For å bestå må du ha minimum 26 riktige (65%) Ingen hjelpemidler tillatt ITIL®/PRINCE2®/MSP®/MoP® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. [-]

AZ-104: Microsoft Azure Administrator [-]

Dette grunnleggende kurset om Microsoft Power BI gir deg en solid forståelse av hvordan du kan bruke dette kraftige verktøyet for datainnsamling, analyse og visualisering. Med Power BI kan du effektivt samle inn, rense, transformere, analysere og presentere data fra forskjellige kilder. Dette kurset, ledet av data scientist Aina Øverås Skott, vil hjelpe deg med å mestre Power BI Desktop og Power BI Service, slik at du kan bruke dem effektivt i din profesjonelle karriere. Kurset dekker følgende emner: Kapittel 1: Introduksjon Kapittel 2: Behandle data Kapittel 3: Sette opp datamodell Kapittel 4: Case #1 Kapittel 5: Visualisere data Kapittel 6: Beregne og analysere data Kapittel 7: Publisere og dele rapporter Kapittel 8: Case #2 Kapittel 9: Veien videre   Varighet: 2 timer og 40 minutter   Om Utdannet.no: Utdannet.no tilbyr noen av landets beste digitale nettkurs. Vår tjeneste fungerer på samme måte som strømmetjenester for musikk eller TV-serier, der våre kunder betaler en fast månedspris for tilgang til alle kursene vi har tilgjengelig. Vi har opplevd betydelig vekst de siste årene, med over 30 000 registrerte brukere og 1,5 millioner videoavspillinger. Vårt mål er å gjøre kompetanseutvikling engasjerende, spennende og tilgjengelig for alle, og vi har støtte fra Innovasjon Norge og Forskningsrådet. [-]

Oracle GoldenGate 19c: Fundamentals for Oracle [-]

ITIL® 4 Practitioner: Monitoring and Event Management [-]

Excelfunksjoner - elæringskurs [-]

Digital markedsføring   Dette er kurs for deg som skal jobbe med salg og markedsføring på nett. I løpet av 5 kursdager  vil du få god digital kompetanse, lære hva som er godt innhold og tilrettelegge dette for deling på nett. Du skal lære å engasjere kundene dine, lage godt innhold, optimalisere nettsidene for søk på nett, samt bruke google analytics for analyse av trafikken på nettstedet ditt. Etter kurset skal du være i stand til å planlegge og gjenomføre digital markedsføring, kartlegge og optimalisere underveis, og få relevant økt trafikk og konvertering på dine nettsider. Pris kr. 16200,- kurs er fra kl. 09 - 15. Kurs start 10. mai, digital markedsføring: Digital strategi, 10. mai Sosiale medier og innholdsmarkedsføring, 11. mai Skriv gode tekster og nettsider, 1. juni Google Analytics, 2. juni SEO – Søkemotoroptimalisering, 3. juni       [-]

Through a combination of presentations, demos, and hands-on labs, participants get an overview of the Google Cloud platform and a detailed view of the data processing and machine learning capabilities. This course showcases the ease, flexibility, and power of big data solutions on Google Cloud Platform. Learning Objectives This course teaches participants the following skills: Identify the purpose and value of the key Big Data and Machine Learning products in the Google Cloud Platform Use Cloud SQL and Cloud Dataproc to migrate existing MySQL and Hadoop/Pig/Spark/Hive workloads to Google Cloud Platform Employ BigQuery and Cloud Datalab to carry out interactive data analysis Train and use a neural network using TensorFlow Employ ML APIs Choose between different data processing products on the Google Cloud Platform Course Outline Module 1: Introducing Google Cloud Platform -Google Platform Fundamentals Overview-Google Cloud Platform Big Data Products Module 2: Compute and Storage Fundamentals -CPUs on demand (Compute Engine)-A global filesystem (Cloud Storage)-CloudShell-Lab: Set up an Ingest-Transform-Publish data processing pipeline Module 3: Data Analytics on the Cloud -Stepping-stones to the cloud-CloudSQL: your SQL database on the cloud-Lab: Importing data into CloudSQL and running queries-Spark on Dataproc-Lab: Machine Learning Recommendations with Spark on Dataproc Module 4: Scaling Data Analysis -Fast random access-Datalab-BigQuery-Lab: Build machine learning dataset Module 5: Machine Learning -Machine Learning with TensorFlow-Lab: Carry out ML with TensorFlow-Pre-built models for common needs-Lab: Employ ML APIs Module 6: Data Processing Architectures -Message-oriented architectures with Pub/Sub-Creating pipelines with Dataflow-Reference architecture for real-time and batch data processing Module 7: Summary -Why GCP?-Where to go from here-Additional Resources [-]

COURSE OVERVIEW These professionals manage and support an infrastructure that includes on-premises and Azure IaaS-hosted Windows Server-based workloads. The course teaches IT professionals how to leverage the hybrid capabilities of Azure, how to migrate virtual and physical server workloads to Azure IaaS, and how to manage and secure Azure VMs running Windows Server. The course also covers how to perform tasks related to high availability, troubleshooting, and disaster recovery. The course highlights various administrative tools and technologies including Windows Admin Center, PowerShell, Azure Arc, Azure Automation Update Management, Microsoft Defender for Identity, Azure Security Center, Azure Migrate, and Azure Monitor. TARGET AUDIENCE This four-day course is intended for Windows Server Hybrid Administrators who have experience working with Windows Server and want to extend the capabilities of their on-premises environments by combining on-premises and hybrid technologies. Windows Server Hybrid Administrators who already implement and manage on-premises core technologies want to secure and protect their environments, migrate virtual and physical workloads to Azure Iaas, enable a highly available, fully redundant environment, and perform monitoring and troubleshooting. COURSE OBJECTIVES After you complete this course you will be able to: Harden the security configuration of the Windows Server operating system environment. Enhance hybrid security using Azure Security Center, Azure Sentinel, and Windows Update Management. Apply security features to protect critical resources. Implement high availability and disaster recovery solutions. Implement recovery services in hybrid scenarios. Plan and implement hybrid and cloud-only migration, backup, and recovery scenarios. Perform upgrades and migration related to AD DS, and storage. Manage and monitor hybrid scenarios using WAC, Azure Arc, Azure Automation and Azure Monitor. Implement service monitoring and performance monitoring, and apply troubleshooting. COURSE CONTENT Module 1: Windows Server security This module discusses how to protect an Active Directory environment by securing user accounts to least privilege and placing them in the Protected Users group. The module covers how to limit authentication scope and remediate potentially insecure accounts. The module also describes how to harden the security configuration of a Windows Server operating system environment. In addition, the module discusses the use of Windows Server Update Services to deploy operating system updates to computers on the network. Finally, the module covers how to secure Windows Server DNS to help protect the network name resolution infrastructure. Lessons for module 1 Secure Windows Sever user accounts Hardening Windows Server Windows Server Update Management Secure Windows Server DNS Lab : Configuring security in Windows Server Configuring Windows Defender Credential Guard Locating problematic accounts Implementing LAPS After completing module 1, students will be able to: Diagnose and remediate potential security vulnerabilities in Windows Server resources. Harden the security configuration of the Windows Server operating system environment. Deploy operating system updates to computers on a network by using Windows Server Update Services. Secure Windows Server DNS to help protect the network name resolution infrastructure. Implement DNS policies. Module 2: Implementing security solutions in hybrid scenarios This module describes how to secure on-premises Windows Server resources and Azure IaaS workloads. The module covers how to improve the network security for Windows Server infrastructure as a service (IaaS) virtual machines (VMs) and how to diagnose network security issues with those VMs. In addition, the module introduces Azure Security Center and explains how to onboard Windows Server computers to Security Center. The module also describes how to enable Azure Update Management, deploy updates, review an update assessment, and manage updates for Azure VMs. The modules explains how Adaptive application controls and BitLocker disk encryption are used to protect Windows Server IaaS VMs. Finally, the module explains how to monitor Windows Server Azure IaaS VMs for changes in files and the registry, as well as monitoring modifications made to application software. Lessons for module 2 Implement Windows Server IaaS VM network security. Audit the security of Windows Server IaaS Virtual Machines Manage Azure updates Create and implement application allowlists with adaptive application control Configure BitLocker disk encryption for Windows IaaS Virtual Machines Implement change tracking and file integrity monitoring for Windows Server IaaS VMs Lab : Using Azure Security Center in hybrid scenarios Provisioning Azure VMs running Windows Server Configuring Azure Security Center Onboarding on-premises Windows Server into Azure Security Center Verifying the hybrid capabilities of Azure Security Center Configuring Windows Server 2019 security in Azure VMs After completing module 2, students will be able to: Diagnose network security issues in Windows Server IaaS virtual machines. Onboard Windows Server computers to Azure Security Center. Deploy and manage updates for Azure VMs by enabling Azure Automation Update Management. Implement Adaptive application controls to protect Windows Server IaaS VMs. Configure Azure Disk Encryption for Windows IaaS virtual machines (VMs). Back up and recover encrypted data. Monitor Windows Server Azure IaaS VMs for changes in files and the registry. Module 3: Implementing high availability This module describes technologies and options to create a highly available Windows Server environment. The module introduces Clustered Shared Volumes for shared storage access across multiple cluster nodes. The module also highlights failover clustering, stretch clusters, and cluster sets for implementing high availability of Windows Server workloads. The module then discusses high availability provisions for Hyper-V and Windows Server VMs, such as network load balancing, live migration, and storage migration. The module also covers high availability options for shares hosted on Windows Server file servers. Finally, the module describes how to implement scaling for virtual machine scale sets and load-balanced VMs, and how to implement Azure Site Recovery. Lessons for module 3 Introduction to Cluster Shared Volumes. Implement Windows Server failover clustering. Implement high availability of Windows Server VMs. Implement Windows Server File Server high availability. Implement scale and high availability with Windows Server VMs. Lab : Implementing failover clustering Configuring iSCSI storage Configuring a failover cluster Deploying and configuring a highly available file server Validating the deployment of the highly available file server After completing module 3, students will be able to: Implement highly available storage volumes by using Clustered Share Volumes. Implement highly available Windows Server workloads using failover clustering. Describe Hyper-V VMs load balancing. Implement Hyper-V VMs live migration and Hyper-V VMs storage migration. Describe Windows Server File Server high availablity options. Implement scaling for virtual machine scale sets and load-balanced VMs. Implement Azure Site Recovery. Module 4: Disaster recovery in Windows Server This module introduces Hyper-V Replica as a business continuity and disaster recovery solution for a virtual environment. The module discusses Hyper-V Replica scenarios and use cases, and prerequisites to use it. The module also discusses how to implement Azure Site Recovery in on-premises scenarios to recover from disasters. Lessons for module 4 Implement Hyper-V Replica Protect your on-premises infrastructure from disasters with Azure Site Recovery Lab : Implementing Hyper-V Replica and Windows Server Backup Implementing Hyper-V Replica Implementing backup and restore with Windows Server Backup After completing module 4, students will be able to: Describe Hyper-V Replica, pre-requisites for its use, and its high-level architecture and components Describe Hyper-V Replica use cases and security considerations. Configure Hyper-V Replica settings, health monitoring, and failover options. Describe extended replication. Replicate, failover, and failback virtual machines and physical servers with Azure Site Recovery. Module 5: Implementing recovery services in hybrid scenarios This module covers tools and technologies for implementing disaster recovery in hybrid scenarios, whereas the previous module focus on BCDR solutions for on-premises scenarios. The module begins with Azure Backup as a service to protect files and folders before highlighting how to implementRecovery Vaults and Azure Backup Policies. The module describes how to recover Windows IaaS virtual machines, perform backup and restore of on-premises workloads, and manage Azure VM backups. The modules also covers how to provide disaster recovery for Azure infrastructure by managing and orchestrating replication, failover, and failback of Azure virtual machines with Azure Site Recovery. Lessons for module 5 Implement hybrid backup and recovery with Windows Server IaaS Protect your Azure infrastructure with Azure Site Recovery Protect your virtual machines by using Azure Backup Lab : Implementing Azure-based recovery services Implementing the lab environment Creating and configuring an Azure Site Recovery vault Implementing Hyper-V VM protection by using Azure Site Recovery vault Implementing Azure Backup After completing module 5, students will be able to: Recover Windows Server IaaS virtual machines by using Azure Backup. Use Azure Backup to help protect the data for on-premises servers and virtualized workloads. Implement Recovery Vaults and Azure Backup policies. Protect Azure VMs with Azure Site Recovery. Run a disaster recovery drill to validate protection. Failover and failback Azure virtual machines. Module 6: Upgrade and migrate in Windows Server This module discusses approaches to migrating Windows Server workloads running in earlier versions of Windows Server to more current versions. The module covers the necessary strategies needed to move domain controllers to Windows Server 2022 and describes how the Active Directory Migration Tool can consolidate domains within a forest or migrate domains to a new AD DS forest. The module also discusses the use of Storage Migration Service to migrate files and files shares from existing file servers to new servers running Windows Server 2022. Finally, the module covers how to install and use the Windows Server Migration Tools cmdlets to migrate commonly used server roles from earlier versions of Windows Server. Lessons for module 6 Active Directory Domain Services migration Migrate file server workloads using Storage Migration Service Migrate Windows Server roles Lab : Migrating Windows Server workloads to IaaS VMs Deploying AD DS domain controllers in Azure Migrating file server shares by using Storage Migration Service After completing module 6, students will be able to: Compare upgrading an AD DS forest and migrating to a new AD DS forest. Describe the Active Directory Migration Tool (ADMT). Identify the requirements and considerations for using Storage Migration Service. Describe how to migrate a server with storage migration. Use the Windows Server Migration Tools to migrate specific Windows Server roles. Module 7: Implementing migration in hybrid scenarios This module discusses approaches to migrating workloads running in Windows Server to an infrastructure as a service (IaaS) virtual machine. The module introduces using Azure Migrate to assess and migrate on-premises Windows Server instances to Microsoft Azure. The module also covers how migrate a workload running in Windows Server to an infrastructure as a service (IaaS) virtual machine (VM) and to Windows Server 2022 by using Windows Server migration tools or the Storage Migration Service. Finally, this module describes how to use the Azure Migrate App Containerization tool to containerize and migrate ASP.NET applications to Azure App Service. Lessons for module 7 Migrate on-premises Windows Server instances to Azure IaaS virtual machines Upgrade and migrate Windows Server IaaS virtual machines Containerize and migrate ASP.NET applications to Azure App Service Lab : Migrating on-premises VMs servers to IaaS VMs Implementing assessment and discovery of Hyper-V VMs using Azure Migrate Implementing migration of Hyper-V workloads using Azure Migrate After completing module 7, students will be able to: Plan a migration strategy and choose the appropriate migration tools. Perform server assessment and discovery using Azure Migrate. Migrate Windows Server workloads to Azure VM workloads using Azure Migrate. Explain how to migrate workloads using Windows Server Migration tools. Migrate file servers by using the Storage Migration Service. Discover and containerize ASP.NET applcations running on Windows. Migrate a containerized application to Azure App Service. Module 8: Server and performance monitoring in Windows Server This module introduces a range of tools to monitor the operating system and applications on a Windows Server computer as well as describing how to configure a system to optimize efficiency and to troublshoot problems. The module covers how Event Viewer provides a convenient and accessible location for observing events that occur, and how to interpret the data in the event log. The module also covers how to audit and diagnose a Windows Server environment for regulatory compliance, user activity, and troubleshooting. Finally, the module explains how to troubleshoot AD DS service failures or degraded performance, including recovery of deleted objects and the AD DS database, and how to troubleshoot hybrid authentication issues. Lessons for module 8 Monitor Windows Server performance Manage and monitor Windows Server event logs Implement Windows Server auditing and diagnostics Troubleshoot Active Directory Lab : Monitoring and troubleshooting Windows Server Establishing a performance baseline Identifying the source of a performance problem Viewing and configuring centralized event logs After completing module 8, students will be able to: Explain the fundamentals of server performance tuning. Use built-in tools in Windows Server to monitor server performance. Use Server Manager and Windows Admin Center to review event logs. Implement custom views. Configure an event subscription. Audit Windows Server events. Configure Windows Server to record diagnostic information. Recover the AD DS database and objects in AD DS. Troubleshoot AD DS replication. Troubleshoot hybrid authentication issues. Module 9: Implementing operational monitoring in hybrid scenarios This module covers using monitoring and troubleshooing tools, processes, and best practices to streamline app performance and availabilty of Windows Server IaaS VMs and hybrid instances. The module describes how to implement Azure Monitor for IaaS VMs in Azure, implement Azure Monitor in on-premises environments, and use dependency maps. The module then explains how to enable diagnostics to get data about a VM, and how to view VM metrics in Azure Metrics Explorer, and how to create a metric alert to monitor VM performance. The module then covers how to monitor VM performance by using Azure Monitor VM Insights. The module then describes various aspects of troubleshooting on premises and hybrid network connectivity, including how to diagnose common issues with DHCP, name resolution, IP configuration, and routing. Finally, the module examines how to troubleshoot configuration issues that impact connectivity to Azure-hosted Windows Server virtual machines (VMs), as well as approaches to resolve issues with VM startup, extensions, performance, storage, and encryption. Lessons for module 9 Monitor Windows Server IaaS Virtual Machines and hybrid instances Monitor the health of your Azure virtual machines by using Azure Metrics Explorer and metric alerts Monitor performance of virtual machines by using Azure Monitor VM Insights Troubleshoot on-premises and hybrid networking Troubleshoot Windows Server Virtual Machines in Azure Lab : Monitoring and troubleshooting of IaaS VMs running Windows Server Enabling Azure Monitor for virtual machines Setting up a VM with boot diagnostics Setting up a Log Analytics workspace and Azure Monitor VM Insights After completing module 9, students will be able to: Implement Azure Monitor for IaaS VMs in Azure and in on-premises environments. Implement Azure Monitor for IaaS VMs in Azure and in on-premises environments. View VM metrics in Azure Metrics Explorer. Use monitoring data to diagnose problems. Evaluate Azure Monitor Logs and configure Azure Monitor VM Insights. Configure a Log Analytics workspace. Troubleshoot on-premises connectivity and hybrid network connectivity. Troubleshoot AD DS service failures or degraded performance. Recover deleted security objects and the AD DS database. Troubleshoot hybrid authentication issues. [-]

Her er et utvalg av temaene du vil lære på kurset: Oppsett av nytt sprinklerprosjekt i Revit Prosjektering av sprinkleranlegg Behandling av rørtyper, systemer etc Lage egne produkter for sprinklerhoder og andre produkter Hydrauliske beregninger IFC-eksport Oppsett av tegninger [-]

Dykke ned i verden av råformat-bildebehandling med "Camera Raw: Komplett", ledet av Espen Faugstad hos Utdannet.no. Adobe Camera Raw, lansert i 2003, er et kraftig verktøy for import og forbedring av råformatbilder og er integrert i flere Adobe-programmer som Bridge, Photoshop, og Lightroom. Dette kurset er designet for å gi deg en grundig forståelse av Camera Raw, uavhengig av tidligere erfaring. Du vil lære hvordan du effektivt beskjærer bilder, justerer hvitbalanse, eksponering og fargemetning. Kurset dekker også hvordan du korrigerer bildeperspektiv og objektivfeil, og hvordan du anvender lokaljusteringer for å forbedre dine bilder. Espen vil guide deg gjennom de forskjellige aspektene av Camera Raw, fra grunnleggende til mer avanserte teknikker. Med praktiske prosjekter og eksempler vil du få praktisk erfaring som vil tillate deg å anvende din nye kunnskap til dine egne fotoprosjekter. Ved kursets slutt vil du ha en dyptgående forståelse av Camera Raw og være i stand til å bruke verktøyet for å forbedre dine bilder på en profesjonell måte.   Innhold: Kapittel 1: Introduksjon Kapittel 2: Beskjære Kapittel 3: Basic Kapittel 4: Detail Kapittel 5: Lens corrections Kapittel 6: Resterende Kapittel 7: Spot removal Kapittel 8: Adjustment brush Kapittel 9: Filters Kapittel 10: Prosjekter Kapittel 11: Eksportere Kapittel 12: Avslutning   Varighet: 2 timer og 50 minutter   Om Utdannet.no: Utdannet.no tilbyr noen av landets beste digitale nettkurs. Tjenesten fungerer på samme måte som strømmetjenester for musikk eller TV-serier. Våre kunder betaler en fast månedspris og får tilgang til alle kursene som er produsert så langt. Plattformen har hatt en god vekst de siste årene og kan skilte med 30.000 registrerte brukere og 1,5 millioner videoavspillinger. Vårt mål er å gjøre kompetanseutvikling moro, spennende og tilgjengelig for alle – og med oss har vi Innovasjon Norge og Forskningsrådet. [-]

Introduksjon Kurset gir deg en grunnleggende innføring i ITIL® beste praksis rammeverket versjon 4. Kurset gir innføring i basis konseptet, prinsippene, prosessene og funksjonene som er definert som beste praksis. Kurset vil også forberede deg til å gjennomføre ITIL Foundation sertifiseringtest. ForutsetningerIngen forutsetninger for å delta på kurset.Faglige kvalifikasjonKurset leder frem til ITIL Foundation Certificate.(Sertifiseringstest gjennomføres på siste kursdag)KursdokumentasjonOmfattende kursdokumentasjon som inneholder Kurskompendium, ITIL Pocket Guide, Norsk-Engelsk ordliste, 115 testoppgaver.SertifiseringInkludert i kursprisen er ITIL Fondation eksamen EXIN.Eksamen gjennomføres på ettermiddagen dag 3 - den avholdes skriftlig og er på engelsk.Eksamensformen er multiple choice - 40 spørsmål skal besvares, og du består ved 65% korrekte svar (dvs 26 av 40 spørsmål). Deltakerne har 1 time og 15 minutter til rådighet på eksamen. ITIL® is a registered trade mark of AXELOS Limited.   Kursinnhold Service Management as a practise • Innføring i IT Service Management• BESTE PRAKSIS: Forstå hva og hvorfor• Tjenesteorientering The Service Lifecycle Innføring i alle fasene av livssyklusen - målene og forretningsverdien for hver fase.• Service Strategy• Service Design• Service Transition• Service Operations• Continual Service Improvement Service Management processes Hvordan de ulike prosessene spiller inn i livssyklusen. Vi diskuterer mål, omfang, aktiviteter, nøkkeltall og annet: Service Strategy • Strategy Management• Service Portfolio Management• Demand Management• Financial Management Service Design • Design Coordination• Service Catalogue Management• Service Level Management• Supplier Management• Availability Management• Capacity Management• IT Service Continuity Management• Information Security Management Service Transition • Transition planning and support• Change Management• Service Asset and Configuration Management• Release and Deployment Management Service Operations • Event Management• Incident Management• Request Fulfilment• Problem Management Continual Service Operations • Continual Service Improvement model• The seven-step improvement process Continual Service Operations • Continual Service Improvement model• The seven-step improvement process Functions Forstå mål, organisasjonsstruktur, bemanning, nøkkeltall og sammenhenger i ulike funksjoner• Service Desk• Technical Management• Application Management• IT Operations Management (IT Operations Control, Facilities Management) Roles Ansvar og funksjon hos de to nøkkelrollene i Service Management og innblikk i øvrige roller.• RACI modell• Process owner• Service owner Technology and Architecture • Service Management Technology [-]