Learn to deliver an agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. [+]

Understand the purpose and key concepts of the Continual Improvement Practice, elucidating its significance in fostering a culture of ongoing improvement and innovation within the organisation. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content Mobile-optimised Practical exercises Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

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ITIL 4 Specialist: Monitor, Support and Fulfil eLearning

Sopra Steria AS

Nettstudie 12 måneder 12 000 kr

A combined module that covers the key concepts of 5 ITIL Practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management and Pro... [+]

Understand the purpose and key concepts of the Monitor, Support, and Fulfil practices, elucidating their importance in maintaining, supporting, and delivering IT services effectively.InteractiveOur eLearning:Self-pacedDevice-friendly12 hour contentMobile-optimised Exam:60 questionsMultiple Choice90 minutesClosed bookMinimum required score to pass: 65% [-]

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ITIL® 4 Strategist: Direct, Plan and Improve e-læring

Sopra Steria AS

Nettkurs 12 måneder 12 000 kr

ITIL® 4 Strategist: Direct, Plan and improve er en modul innen ITIL®. Modulen er en nøkkelkomponenten i både ITIL® 4 Managing Professional og ITIL® 4 Strategic Leader-løp... [+]

Modulen dekker bruk og effekt av Lean og agile arbeidsmåter, og hvordan dette kan utnyttes til fordel for organisasjonen. Kurset vil gi kandidatene en praktisk og strategisk metode for å planlegge og levere kontinuerlig forbedring med nødvendig smidighet. E-læringskurset inneholder 18 timer med undervisning, og er delt inn i 12 moduler. Les mer om ITIL® 4 på AXELOS sine websider Du vil motta en e-post med tilgang til e-læringen, sertifiseringsvoucher og digital bok fra Peoplecert. Du avtaler tid for sertifiseringen som beskrevet i e-posten fra Peoplecert. [-]

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ITIL 4 Specialist: Collaborate, Assure and Improve - eLearning

Sopra Steria AS

Nettstudie 12 måneder 12 000 kr

A combined module that covers the key concepts of 5 ITIL Practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Info... [+]

Understand the key concepts of Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management, elucidating their significance in fostering collaboration, ensuring service quality, driving continual improvement, and maintaining information security. This eLearning is: Interactive Self-paced Device-friendly 12 hours content Mobile-optimised Practical exercises Exam: 60 questions Multiple choise 90 minutes Closed book Minimum required score to pass: 65% [-]

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ITIL 4 Specialist: Plan, Implement, and Control - eLearning

Sopra Steria AS

12 måneder 12 000 kr

A combined module that covers the key concepts of 5 key ITIL practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, an... [+]

Understand the purpose and key concepts of the Plan, Implement, and Control practices, highlighting their importance in establishing, executing, and governing IT service strategies effectively. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content Mobile-optimised Practical exercises Exam: 60 questions Multiple Choice 90 Minutes Closed book Pass Mark: 65% [-]

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ITIL 4 Practitioner: Deployment Management - eLearning

Sopra Steria AS

Nettstudie 12 måneder 5 000 kr

Learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments, and how to deploy components to other environm... [+]

Understand the purpose and key concepts of Deployment Management, highlighting its importance in managing the deployment of new or changed services into the live environment. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours of content Mobile-optimised Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

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