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2 dager 12 500 kr
DevOps training is the starting point for an organization going on the DevOps journey. Improved workflows and faster deployment starts with a core understanding of DevOps... [+]
The DASA DevOps Fundamentals is the first step in progressing through the DASA qualification scheme. It provides an extensive introduction to the core Agile DevOps principles covering the essential knowledge and skill competences that have been defined by the DevOps Agile Skills Association (DASA).The DevOps Fundamentals qualification is designed to provide the core education necessary to build your DevOps vocabulary and to understand its principles and practices. With the help of key DevOps concepts and terminology, real- life case studies, examples and interactive group discussions and extensive exercises in each module you will acquire a fundamental understanding of DevOps. For detailed changelog based on DASA DevOps Fundamentals (3-Day). Please click here. Bouvet is a DASA Training Partner and this course is conducted and delivered by ITpreneurs.   Learning Objectives When you have acquired the required knowledge from this course, you will be able to:• Explain the drivers responsible for the emergence of DevOps.• Define and discuss the key concepts and principles of DevOps.• List and explain the business benefits of DevOps and continuous delivery.• Know how teams can translate DevOps principles into tangible practices.• Learn about modern operations in a DevOps context.• Explain the concepts of test automation, infrastructure automation, and build and deployment automation.• Describe how DevOps relates to Lean and Agile methodologies.• Get insight into the various organizational DevOps models• Identify how Cloud and Delivery pipeline automation optimize and accelerate the ways of working.• Discuss the critical success factors for DevOps transformation. Learning Outcomes A classification widely used when designing assessments for certification and education is Bloom's Taxonomy of Educational Objectives. This classifies learning objectives into six ascending learning levels, each defining a higher degree of competencies and skills. (Bloom et al, 1956, Taxonomy of Educational Objectives).This structured approach helps to ensure:• A clear delineation in learning level content between different qualification levels• Learning outcomes are documented consistently across different areas of the guidance• Exam questions and papers are consistent and are created to a similar level of difficulty. Exam ITpreneurs DASA training programs prepare for the official DASA DevOps certifications – exam voucher included. The exam is not a part of the 2 days training, but can be done separately after the training. [-]
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Arne Rettedals Hus 2 dager 16 850 kr
01 Jun
09 Nov
ITIL® Practitioner vil være det neste trinnet etter ITIL® Foundation for dem som allerede har lært det grunnleggende innen IT Service Management (ITSM). [+]
ITIL® Practitioner er det nyeste kurset i ITIL®-porteføljen, og er plassert på linje med Intermediate-kursene i kursoversikten. Det er et naturlig steg etter ITIL® Foundation, og vil også være verdifullt for personer med høyere nivå sertifisering. Fokuset på kurset er på kontinuerlig forbedring, og på hvordan man praktisk anvender rammeverk og verktøy.  ITIL® Practitioner kurset gir praktisk veiledning til hvordan ta i bruk ITIL® rammeverket for å supportere virksomhetenes forretningsmål. Kurset er neste steg etter ITIL® Foundation for personer som allerede er kjent med grunnprinsippende rundt IT Service Management (ITSM) og verdien av gode prosesser og tjenester. Der ITIL® Foundation fokuserer på "hva" og "hvorfor", vil man på ITIL® Practitioner kurset vise "hvordan" man kan tilpasse ITIL® rammeverket til organisasjonenes praktiske hverdag, samt gi deltakerne trygghet i deres tilnærming til å strukturere og bidra til ITSM initiativ. Se mer om ITIL® Practitioner kurset på Axelos sine hjemmesider. Kursets hensikt Kurset passer for personer som ønsker en bedre forståelse for hvordan man praktisk anvender ITIL® prosessene. Forkunnskap ITIL® Foundation Poeng 2 poeng ITIL® Practioner sertifert ved bestått eksamen Praktisk informasjon Instruktørledet kurs Kurset varer i 2 dager Vi stiller med erfarne norske instruktører. Kursmateriell og eksamen er på engelsk. Eksamen varer i 120 minutter. Eksamen på slutten av siste kursdag om ikke annet er avtalt. Det bør beregnes ca 6 timer til selvstudium i løpet av kursets varighet. PrisKr. 16.850Prisen inkluderer kursdokumentasjon, lunsj og sertifisering. Variget2 dager - fra kl. 09:00 - 16:00 ITIL® kursene gjennomføres i samarbeid med Sopra Steria. UiS-IKT tilbyr sertifiseringer for kursene ved vårt autoriserte testsenter PeopleCert i forbindelse med kurs som gjennomføres ved Universitetet i Stavanger. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. [-]
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Oslo 2 dager 14 900 kr
30 Jun
30 Jun
Fast-paced, Interactive and Collaborative course in UX! [+]
Fast-paced UX is a broad field, covering psychology, research, analysis, design and prototyping. You will dive deeply into each topic, immersing yourself in the key skills and concepts. You will surface briefly (for coffee) before diving again... and again... Interactive We believe in learn-by-doing. So you will not be sitting through a two-day lecture. You will be on your feet, working in teams, getting hands-on practical experience. Because we know that people learn best when they get a chance to do it themselves. Collaborative We believe strongly in collaborative design: teamwork produces the best work. You will not be working solo. You will collaborate with your teammates on a genuine case study, to solve real design problems for a real company.    Course Outline A two-day program that follows the lifecycle of a UX project   MODULE 1: THEORY What is user experience? Functional, aesthetic and experience design The design process The remarkable benefits of the process User experience in the digital age Technology and complexity and usability What is wrong with software design Why UX became a necessity User experience and the web Active media v passive media Alan Cooper and personas Paradox of specificity What we need to know about users Goals, behaviours and context Mental models MODULE 2: RESEARCH Planning your research Deciding what you need to know Hypothesis and assumptions Bias and how to avoid it Desk research Benchmarking and heuristics Task analysis Third party research Qualitative research How to ask questions Interviews and observation Live usability test Quantitative research Online surveys Card sorting Analytics MODULE 3: RESEARCH ANALYSIS Harnessing your data The process of triangulation Identifying patterns Insight versus proof Personas The elements of a persona The pitfalls of personas Personas v marketing segments User scenarios and journeys Defining user scenarios Plotting a user journey Visualising your requirements From data to design Defining your feature set Prioritising your features Lean UX and the Minimum Viable Product MODULE 4: INTERACTION DESIGN Structure and organisation Mental models and concept models Information hierarchy and interaction flow Sitemaps and screenflows Interfaces and navigation Control, forgiveness and feedback Conventions and design patterns Storyboards and wireframes Designing for mobile Mobile mindsets Content versus navigation Tap targets Lean UX and design sprints Organising your sprint Design exercises Tips on facilitation MODULE 5: PROTOTYPING Planning your test Profiling your users Recruiting participants Creating a test script Building a prototype Minimum viable prototype Prototyping tools Building a prototype The test setup Desktop testing: hardware and software Mobile testing: hardware and software How to moderate a test Allowing participants to relax Giving instructions Open-ended questions [-]
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4 dager 22 000 kr
https://www.glasspaper.no/kurs/itilosa/ [+]
https://www.glasspaper.no/kurs/itilosa/ [-]
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Nettundervisning Oslo Stavanger 3 dager 15 950 kr
18 May
25 May
29 Jun
3-dagers instruktør-ledet kurs som fører frem til ITIL Foundation sertifisering. [+]
Sopra Steria Akademiet er en del av Sopra Steria, og tilbyr kurs og opplæring innen: IT Service Management Prosjekt- og programstyring It-styring og kontroll Våre instruktører jobber til daglig som rådgivere innen disse områdene i Sopra Steria.  ITIL® 4 er det mest utbredte og anerkjente rammeverket for IT Service Management (ITSM) i verden, og ITIL® 4 Foundation er et introduksjonskurs til rammeverket. ITIL® 4 Foundation-sertifiseringen er designet som en introduksjon til ITIL® 4 og gjør det mulig for kandidater å se på IT-tjenestestyring gjennom en ende-til-ende driftsmodell for oppretting, levering og kontinuerlig forbedring av teknisk aktiverte produkter og tjenester.Kurset avsluttes med en sertifiseringstest den siste dagen. Kurset varer i 3 dager. Vi stiller med erfarne norske instruktører. Kursmateriell og eksamen er på engelsk. Eksamen varer i 75 minutter. Eksamen på slutten av siste kursdag om ikke annet er avtalt. Det bør beregnes 6 timer til selvstudium. Du kan lese mere om ITIL her [-]
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Nettstudier 2 semester 4 980 kr
På forespørsel
Introduksjon til ITIL v3 med utgangspunkt i tjenestelivssyklusmodellen. Gjennomgang av livssyklusfasene tjenestestrategi, tjenestedesign, tjenesteovergang, tjenesteadmini... [+]
  Studieår: 2013-2014   Gjennomføring: Høst og vår Antall studiepoeng: 5.0 Forutsetninger: Ingen Innleveringer: Av totalt 12 øvinger må 4 tekstbaserte øvinger og 4 flervalgstester (totalt 8 øvinger) være godkjent for å få gå opp til eksamen. Øvingene som blir godkjent må dekke et bredt spekter av de temaene som gjennomgås i emnet. Nærmere opplysninger ved studiestart. Personlig veileder: ja Vurderingsform: Skriftlig, individuell, 3 timer,  Ansvarlig: Knut Arne Strand Eksamensdato: 17.12.13 / 20.05.14         Læremål: KUNNSKAPER:Kandidaten kan:- tegne opp og forklare livssyklusmodellen til ITIL versjon 3- gjengi suksessfaktorer knyttet til innføring av ITIL- forklare hva som menes med begrepene tjenestestrategi, tjenestedesign, tjenesteovergang, tjenesteadministrasjon og kontinuerlig tjenesteforbedring- beskrive utvalgte prosesser som inngår i ITIL-standarden og hvilke arbeidsoppgaver som utføres av de aktuelle prosessene FERDIGHETER:Kandidaten kan:- redegjøre for hvordan utvalgte ITIL-prosesser typisk kan implementeres og forvaltes i en gitt organisasjon- redegjøre for hvordan utvalgte prosesser fungerer sammen og hvilken informasjon som flyter mellom dem- lage en plan for innføring av utvalgte ITIL-prosesser i en konkret bedrift- implementere utvalgte deler av ITIL-standarden i en konkret bedrift GENERELL KOMPETANSE:Kandidaten har:- grunnleggende forståelse av ITIL som beste praksis for drift av IT-systemer- forståelse for at ITIL kan implementeres i små trinn og med noen få prosesser, samt utvides til å være svært omfattende, med mange operative prosesser og funksjoner Innhold:Introduksjon til ITIL v3 med utgangspunkt i tjenestelivssyklusmodellen. Gjennomgang av livssyklusfasene tjenestestrategi, tjenestedesign, tjenesteovergang, tjenesteadministrasjon og kontinuerlig tjenesteforbedring med tilhørende prosesser og funksjoner.Les mer om faget herDemo: Her er en introduksjonsvideo for faget Påmeldingsfrist: 25.08.13 / 25.01.14         Velg semester:  Høst 2013    Vår 2014     Fag ITIL v3 4980,-         Semesteravgift og eksamenskostnader kommer i tillegg.  [-]
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Nettundervisning 2 dager 7 200 kr
I dagens digitaliserte verden øker mengden data med enorme størrelser hver eneste dag. Enten man jobber i store multinasjonale selskap eller i små bedrifter ser man behov... [+]
Selvbetjening er en viktig bidragsyter for å bygge kompetansen og bli mer datadrevet. Begrepet kan defineres som en enkel form av styringsinformasjonssystemet, hvor brukeren har tilgang til relevant data og genererer rapporter og/eller analyser med hjelp av selvbetjeningsverktøy. Formålet er gi brukeren mulighet til å optimalisere og forenkle sine arbeidsoppgaver i tillegg til å frigjøre IT spesialister. Power BI er et verktøy som kan hjelpe dere på veien til å bli mer selvbetjent. Det er et kraftfullt analyse– og modelleringsverktøy som gjør at man kan kombinere data fra ulike kilder og sammenstille dem i rapporter og dashboards. Disse kan enkelt deles med andre i organisasjonen og tilgangsstyres i henhold til GDPR, personvern og teknisk kompetanse. Dette kurset gir en grunnleggende innføring i bruk av Power BI Desktop som selvbetjenings- og analyseverktøy for controllere, analytikere og de som jobber med virksomhetsrapportering. Deltakerne vil få en grunnleggende innføring i: Innlasting av data Datamodellering (best practice) Forhold mellom tabeller Power Query og datatransformasjoner DAX (kalkulerte mål og kolonner) Datavisualisering, formattering og rapportoppsett Filtrering, slicers og drillthrough funksjon Navigasjon og bokmerker Publisering av rapport til Power BI Service og overordnet modell for utrulling av Power BI i organisasjonen vil bli presentert i kurset, men disse tema vil ikke bli dekket i dybden.   [-]
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Oslo 3 dager 15 900 kr
19 May
30 Aug
30 Aug
The DevOps Foundation course provides a baseline understanding of key DevOps terminology to ensure everyone is talking the same language and highlights the benefits of De... [+]
As organizations are facing new entrants in their respective markets, they need to stay competitive and release new and updated products on a regular basis rather than one or two times a year. The DevOps Foundation course provides a baseline understanding of key DevOps terminology to ensure everyone is talking the same language and highlights the benefits of DevOps to support organizational success. The course includes the latest thinking, principles and practices from the DevOps community including real-world case studies from high performing organizations including ING Bank, Ticketmaster, Capital One, Alaska Air, Target, Fannie Mae, Societe Generale, and Disney that engage and inspire learners, leveraging multimedia and interactive exercises that bring the learning experience to life, including the Three Ways as highlighted in the Phoenix Project by Gene Kim and the latest from the State of DevOps and DevOps Institute Upskilling  reports. Learners will gain an understanding of DevOps, the cultural and professional movement that stresses communication, collaboration, integration, and automation to improve the flow of work between software developers and IT operations professionals. The course is designed for a broad audience, enabling those on the business side to obtain an understanding of microservices and containers. Those on the technical side will obtain an understanding as to the business value of DevOps to reduce cost (15-25% overall IT cost reduction) with increased quality (50-70% reduction in change failure rate) and agility (up to 90% reduction in provision and deployment time) to support business objectives in support of digital transformation initiatives. Unique and exciting exercises will be used to apply the concepts covered in the course and sample documents, templates, tools, and techniques will be provided to use after the class. This certification positions learners to successfully complete the DevOps Foundation examination. COURSE OBJECTIVES The learning objectives for DevOps Foundation include an understanding of: DevOps objectives and vocabulary Benefits to the business and IT Principles and practices including Continuous Integration, Continuous Delivery, testing, security and the Three Ways DevOps relationship to Agile, Lean and ITSM Improved workflows, communication and feedback loops Automation practices including deployment pipelines and DevOps toolchains Scaling DevOps for the enterprise Critical success factors and key performance indicators Real-life examples and results   Course outline: Exploring DevOps Defining DevOps Why Does DevOps Matter? Core DevOps Principles The Three Ways The First Way The Theory of Constraints The Second Way The Third Way Chaos Engineering Learning Organizations Key DevOps Practices Continuous Delivery Site Reliability & Resilience Engineering DevSecOps ChatOps Kanban Business and Technology Frameworks Agile ITSM Lean Safety Culture Learning Organizations Sociocracy/Holacracy Continuous Funding Culture, Behaviors & Operating Models Defining Culture Behavioral Models Organizational maturity models Target Operating Models Automation & Architecting DevOps Toolchains CI/CD Cloud Microservices/Containers DevOps Toolchain Measurement, Metrics, and Reporting The Importance of Metrics Technical Metrics Business Metrics Measuring & Reporting Metrics Sharing, Shadowing and Evolving Collaborative Platforms Immersive, Experiential Learning DevOps Leadership Evolving Change [-]
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2 dager 14 900 kr
23 Jun
This two-day SAFe® DevOps course will provide a deep-dive into DevOps competencies needed to improve time-to-market through the use of the Continuous Delivery Pipeline. [+]
Apply the DevOps role to bring alignment throughout a SAFe® enterprise and put together high performing Agile teams. Get equipped with the tools and knowledge needed for DevOps to increase your value to SAFe teams. This two-day SAFe® DevOps course will provide a deep-dive into DevOps competencies needed to improve time-to-market through the use of the Continuous Delivery Pipeline. You’ll understand the complete flow of value from Continuous Exploration to Continuous Integration, Continuous Deployment, and Release on Demand. The SAFe DevOps course also explores SAFe’s CALMR (Culture, Automation, Lean, Measure, Recover) approach to DevOps, which cultivates a culture of shared responsibility to improve time-to-market. You will leave with the ability to execute an implantation plan for refining delivery pipelines.   Course Overview:  Introducing DevOps Mapping your Continuous Delivery Pipeline Gaining alignment with Continuous Exploration Building quality with Continuous Integration Reducing time-to-market with Continuous Deployment Delivering Business Value with Release on Demand Taking action   Learning Outcomes: Understand the CALMR approach to DevOps Understand the importance of continuous integration and continuous testing Apply the concepts of continuous security Map their current delivery pipeline Measure the flow of value through the delivery pipeline Identify gaps and delays in flow Improve the process of exploring customer needs Improve the process of developing, building, and integrating continuously Improve the process of continuously deploying to staging and production environments Improve the release process Execute an action plan for their DevOps transformation   Exam:  Exam name – SAFe DevOps Practitioner Exam Exam format – Multiple choice, multiple response Exam delivery – Web-based (single-browser), closed book, no outside assistance, timed Exam access –  Candidates can access to the exam within the SAFe Community Platform upon completion of the SAFe DevOps Practitioner course Exam duration – Once the exam begins, candidates have 90 minutes (1.5 hours) to complete the exam. Number of questions – 45 Passing score – 33 out of 45 (73%) Language – English Exam cost – First exam attempt is included as part of the course registration fee if the exam is taken within 30 days of course completion. Each retake attempt costs $50. [-]
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Oslo 2 dager 14 900 kr
01 Jul
During this two-day course, attendees will gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework® (SAFe®) [+]
During this two-day course, attendees will gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework® (SAFe®), and its underlying principles derived from Lean, systems thinking, Agile development, product development flow, and DevOps. They will also learn and practice the skills for supporting and executing PI Planning events, and coordinate multiple Agile Release Trains (ARTs). Attendees will gain an understanding of the Lean-Agile mindset, why it’s so effective in today’s adapt-or-die marketplace, and what it means to lead a Lean-Agile transformation. They’ll also learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions. They will develop a skill set that’s in demand worldwide—and empower their enterprises to succeed in a disruptive marketplace—when they become a SAFe® 4 Agilist (SA).   Goals: To perform the role of a SAFe® Agilist, attendees should be able to: Interpret the basic constructs of SAFe and the steps of the Implementation Roadmap Apply the values and principles of a Lean-Agile Mindset Apply SAFe’s Lean and Agile principles to the roles and practices of SAFe Create high-performing teams by establishing mission and purpose Use transformational leadership to drive change, develop people, and encourage innovation Support PI Planning and the events associated with successful Program execution Drive continuous value delivery through the Continuous Delivery Pipeline Establish alignment and execution with Strategic Themes and Lean Portfolio Management Coordinate multiple Agile Release Trains and suppliers with a Solution Train   Topics: Introducing the Scaled Agile Framework (SAFe) Embracing a Lean-Agile Mindset Understanding SAFe Principles Creating high-performing teams and programs Experiencing Program Increment (PI) Planning Exploring, Executing, and Releasing Value Leading the Lean-Agile Enterprise Empowering a Lean Portfolio Building Large Solutions [-]
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Nettundervisning 3 timer
10 Jun
09 Sep
En introduksjon for den som vil komme i gang med Tableau eller bare er nysgjerrig på hva du lærer på et profesjonelt kurs [+]
En introduksjon for den som vil komme i gang med Tableau eller bare er nysgjerrig på hva du lærer på et profesjonelt kurs (3 timer)  Agenda: • Velkommen og introduksjon• Kort Tableau-demo• Hands-on oppgaver• Oppsummering / Q&A Om Kursholder Sertifisert som kurholder av Tableau med over 1000 trente studenter På våre utførte Tableukurs så har vi en totalt opplevd service kvalitet på 8.0 (på en skala fra 1-9)   OM CGI CGI Group Inc. ble grunnlagt i 1976 og er verdens femte største uavhengige leverandør av tjenester innen IT- og forretningsprosesser. Med 74 000 medarbeidere over hele verden, leverer CGI en portefølje av ende-til-ende løsninger innen avanserte IT- og forretningskonsulenttjenester, systemintegrasjon og utsetting av IT- og forretningsprosesser. CGIs modell med kundenærhet, et globalt leveransenettverk og egne løsninger bidrar til at kundene hurtigere oppnår resultater og bidrar til deres digitale transformasjon. CGI har en samlet årlig omsetning på over 60 milliarder NOK. CGI-aksjene er notert på TSX (GIB.A) og NYSE (GIB). Hjemmeside: www.cginorge.no [-]
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Oslo 3 dager 17 900 kr
28 Jun
28 Jun
16 Aug
The ITIL® 4 Specialist: Create, Deliver and Support module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled ... [+]
The ITIL ® 4 Specialist: Create, Deliver and Support module is part of the Managing Professional stream for ITIL 4 and participants need to pass the related certification exam for working towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Create, Deliver and Support module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.   Course Description: The ITIL® 4 Specialist: Create, Deliver and Support course is a 3-days course based on the ITIL® 4 Specialist: Create, Deliver and Support exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: Create, Deliver, and Support certification exam.   Learning Objectives: The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver and Support exam specification: Understand how to plan and build a service value stream to create, deliver, and support services Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streamsKnow how to create, deliver and support services   Agenda Day 1: Module 1: Organization and Culture Organizational Structures  Team Culture  Continuous Improvement Culture  Collaborative Culture  Customer-Oriented Mindset  Positive Communication Module 2: Effective Teams Capabilities, Roles and Competencies  Workforce Planning  Employee Satisfaction Management  Results Based Measuring and Reporting Module 3: Information Technology to Create, Deliver and Support Service  Integration and Data Sharing  Reporting and Advanced Analytics  Collaboration and Workflow  Robotic Process Automation  Artificial Intelligence and Machine Learning  CI/CD  Information Model Day 2:  Module 3: Information Technology to Create, Deliver and Support Service  Integration and Data Sharing  Reporting and Advanced Analytics  Collaboration and Workflow  Robotic Process Automation  Artificial Intelligence and Machine Learning  CI/CD  Information Model Module 4: Value Stream Anatomy of a Value Stream  Designing a Value Stream Value Stream Mapping Module 5: Value Stream to Create, Deliver and Support Services Value Stream for Creation of a New Service  Module 6: Value Stream for User Support Value Stream Model for Restoration of a Live Service  Day 3:  Module 6: Value Stream for User Support Value Stream Model for Restoration of a Live Service  Module 7: Prioritize and Manage Work Managing Queues and Backlogs  Prioritizing Work  Shift-Left Approach Module 8: Commercial and Sourcing Considerations Build or Buy  Sourcing Models  Service Integration and Management Exam Preparation Exam   [-]
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5 dager 22 500 kr
This course provides the knowledge and skills to design and implement DevOps processes and practices. Students will learn how to plan for DevOps, use source control, scal... [+]
This course provides the knowledge and skills to design and implement DevOps processes and practices. Students will learn how to plan for DevOps, use source control, scale Git for an enterprise, consolidate artifacts, design a dependency management strategy, manage secrets, implement continuous integration, implement a container build strategy, design a release strategy, set up a release management workflow, implement a deployment pattern, and optimize feedback mechanisms. [-]
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Oslo 5 dager 25 000 kr
31 May
31 May
The ITIL® 4 Managing Professional Transition module is a bridge course that enables the ITIL v3 professionals to easily transition across to ITIL 4 certification scheme. ... [+]
Course Description: The ITIL Managing Professional Transition course is a 5-day training program based on the learning outcomes prescribed by AXELOS for this module. The purpose of the ITIL 4 Managing Professional Transition module is to provide candidates with an understanding of the: Core concepts and definitions of ITIL 4 Foundation, including the key differences between the previous iteration of ITIL and ITIL 4 and how they can be practically applied. Key elements from each one of the four ITIL Managing Professional (MP) modules: Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT and Direct, Plan and Improve.   Agenda: Day 1:  Introduction and recap of ITIL 4 concepts ITIL 4 Create, Deliver and Support Day 2:  ITIL 4 Create, Deliver and Support (Contd.) ITIL 4 Drive Stakeholder Value Day 3:  ITIL 4 Drive Stakeholder Value (Contd.) ITIL 4 High Velocity IT Day 4:  ITIL 4 High Velocity IT (Contd.) ITIL 4 Direct, Plan and Improve Day 5:  ITIL 4 Direct, Plan and Improve (Contd.) Self-Study Exam [-]
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Oslo 2 dager 14 500 kr
17 Jun
17 Jun
19 Aug
The Lean IT Foundation Training is two days. During the training, you will learn the fundamentals of Lean and how to apply Lean in an IT domain. [+]
The Lean IT Foundation Training is two days. During the training, you will learn the fundamentals of Lean and how to apply Lean in an IT domain. In the training you will practice with exercises to build hands-on skills. The training will introduce you to the softer aspects of Lean IT like change approaches and how to change people’s behavior and attitude. All the exercises are related to ICT, but no technical IT knowledge is required.   Course description: This course is delivered using an exciting case study designed to further enhance the candidates understanding of Lean IT. Students who have attended this course are prepared to successfully take the associated Lean IT Foundation certification exam which is a requirement for attending any of the further Lean courses available in this track. At the end of this course, you will be able to: Understand the concepts behind Lean and how Lean can be applied in IT Analyze customer value and translate the voice of the customer to processes Understand Lean concepts as customer value, value streams, flow, pull, perfection Diagnose and improve processes with value stream mapping Problem solving with the Kaizen approach Work with the DMAIC improvement cycle Designate improvement activities that improve process results Understand what behaviors & attitudes are essential within Lean organizations Prepare the student to take the Lean IT Foundation Certification exam   Course Outline 1. INTRUDUCTION TO LEAN Introduction The history of Lean The key elements of Lean The concept of Waste, Variability and Inflexibility The five dimensions of Lean IT 2. THE COSTUMER Customer Value Voice of the Customer Value-add and non-value-add work Critical-to-quality tree Value streams in IT Cost of Poor Quality 3. THE PROCESS The concept of a process SIPOC diagramming Creating a Value Stream Map Analyzing a Value Stream Map 4. PERFORMANCE What is performance? Key Performance Indicators Operational Process Efficiency Skills and Knowledge Matrix 5. ORGANISATION Organizational structure and customer focus Performance Dialogue Visible Management Day Start and Week board 6. PROBLEM SOLVING Structured Problem Solving KAIZEN approach 7. BEHAVIOR & ATTITUDE Lean Leadership & Behavior Organizational Change Change Story 8. EXAM PREPERATION Sample Exam How to prepare for the exam Check Out   [-]
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