Oversikt over relevante kurs innen ITIL i Buskerud

Understand the purpose and key concepts of the Service Desk practice, including how it serves as the central point of contact between the service provider and the users, facilitating effective communication. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content mobil-optimised practical exercises     Exam: 20 questions Multiple Choice 30 minutes Closed book Minimum required score to pass: (65%)   [-]

Understand the purpose and key concepts of Service Configuration Management, including its role in maintaining accurate and reliable information about configuration items (CIs) within the IT infrastructure. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content Mobile-optimised Practical exercises   Exam: 20 questions Multiple Choice 30 Minutes Closed book Pass Mark: 65% [-]

Understand the purpose and key concepts of the Continual Improvement Practice, elucidating its significance in fostering a culture of ongoing improvement and innovation within the organisation. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of Deployment Management, highlighting its importance in managing the deployment of new or changed services into the live environment. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours of content   Mobile-optimised   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of the Service Level Management Practice, elucidating its significance in defining, negotiating, and managing service levels to meet customer expectations. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the key concepts of Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management, elucidating their significance in fostering collaboration, ensuring service quality, driving continual improvement, and maintaining information security. This eLearning is: Interactive Self-paced   Device-friendly   12 hours content   Mobile-optimised   Practical exercises   Exam: 60 questions Multiple choise 90 minutes Closed book Minimum required score to pass: 65% [-]

ITIL® Specialist - Create, Deliver & Support [-]

Sopra Steria Akademiet er en del av Sopra Steria, og tilbyr kurs og opplæring innen: IT Service Management Prosjekt- og programstyring It-styring og kontroll Våre instruktører jobber til daglig som rådgivere innen disse områdene i Sopra Steria.  ITIL® 4 er det mest utbredte og anerkjente rammeverket for IT Service Management (ITSM) i verden, og ITIL® 4 Foundation er et introduksjonskurs til rammeverket. ITIL® 4 Foundation-sertifiseringen er designet som en introduksjon til ITIL® 4 og gjør det mulig for kandidater å se på IT-tjenestestyring gjennom en ende-til-ende driftsmodell for oppretting, levering og kontinuerlig forbedring av teknisk aktiverte produkter og tjenester. Kurset varer i 3 dager. Vi stiller med erfarne norske instruktører. Kursmateriell og eksamen er på engelsk. Eksamen gjennomføres etter at kurset er fullført. Du vil motta en sertifiseringsvoucher på e-post, slik at du kan bestille sertifiseringstesten til ønsket tid. Eksamen er online basert og må gjennomføres på PC med internt/eksternt web kamera. Eksamen varer i 75 minutter.  Det bør beregnes 6 timer til selvstudium.   Du kan lese mere om ITIL her ITIL®/PRINCE2®/MSP®/MoP® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. [-]

Understand the purpose and key concepts of Monitoring and Event Management, highlighting its importance in proactively managing IT services and detecting events to ensure operational stability.   This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

ITIL® 4 Foundation - 2 days course for ITIL experienced [-]

ITIL® 4 Practitioner: Monitoring and Event Management [-]

Sertifiseringsvoucher inneholder sertifiseringstest og digital ITIL Foundation bok. Voucher er gyldig i 1 år. Sertifiseringen består av: 40 spørsmål Multiple Choice For å bestå må du ha minimum 26 riktige (65%) Ingen hjelpemidler tillatt Sertifiseringen kan tas fra ønsket sted (hjemme, kontoret el.l), men du må sitte alene i rommet. Sertifiseringen må gjennomføres på PC med internt/eksternt web kamera. [-]

SIAM® Foundation [-]

ITIL® Specialist - Drive Stakeholder Value [-]

ITIL® Specialist - High Velocity IT [-]