Oversikt over relevante kurs innen Lean IT i Hordaland

The training will introduce you to the softer aspects of Lean IT like change approaches and how to change people’s behavior and attitude. All the exercises are related to ICT, but no technical IT knowledge is required. This course is delivered using an exciting case study designed to further enhance the candidates understanding of Lean IT. Students who have attended this course are prepared to successfully take the associated Lean IT Foundation certification exam which is a requirement for attending any of the further Lean courses available in this track. At the end of this course, you will be able to:   Understand the concepts behind Lean and how Lean can be applied in IT Analyze customer value and translate the voice of the customer to processes Understand Lean concepts as customer value, value streams, flow, pull, perfection Diagnose and improve processes with value stream mapping Problem solving with the Kaizen approach Work with the DMAIC improvement cycle Designate improvement activities that improve process results Understand what behaviors & attitudes are essential within Lean organizations Prepare the student to take the Lean IT Foundation Certification exam 1. INTRUDUCTION TO LEAN Introduction The history of Lean The key elements of Lean The concept of Waste, Variability and Inflexibility The five dimensions of Lean IT 2. THE COSTUMER Customer Value Voice of the Customer Value-add and non-value-add work Critical-to-quality tree Value streams in IT Cost of Poor Quality 3. THE PROGRESS The concept of a process SIPOC diagramming Creating a Value Stream Map Analyzing a Value Stream Map 4. PERFORMANCE What is performance? Key Performance Indicators Operational Process Efficiency Skills and Knowledge Matrix 5. ORGANISATION Organizational structure and customer focus Performance Dialogue Visible Management Day Start and Week board 6. PROBLEM SOLVING Structured Problem Solving KAIZEN approach 7. BEHAVIOR & ATTITUDE Lean Leadership & Behavior Organizational Change Change Story 8. EXAM PREPERATION Sample Exam How to prepare for the exam Check Out [-]

This Lean IT Kaizen training will help you on your journey to mastering continuous improvement, and becoming a Lean IT Kaizen Lead. The Lean IT Kaizen Leas is someone who is involving with improvement based on Lean principles. The Lean IT Kaizen Lead may come from any Level of the IT organization, in any "department". The Course Learning objectives After completing this course, you know the most important concepts regarding Kaizen, and you are able to: Organize a Kaizen Lead a Kaizen Teach others the DMAIC model Identify and define problems Create a data Collection plan Analyze the root cause of the problems Understand and apply different improvement Methods Make a Control plan Ensure the sustainability of improvements Concepts Covered 1. Introduction of Kaizen Introduction and Kaizen concepts Kaizen, Kakushin and Kaikaku The DMAIC model Kaizen mindset 2. Organizing Kaizen Kaizen team roles Improvement initiatives Plan and prepare a Kaizen event Gain support Select the team 3. A3 Method Goals of the A3 Method Difference between Summarazing, Analyzing and Synthesizing Structure communication according to the Pyramid principle Summarize information into the A3 format 4. Define Selecting a Problem and identifying owner Problem statement Scope of the problem Collect VoC information High Level Kaizen plan 5. Measure The Three generic types of units of work Measure and Validate Value Stream Map Data Collection plan Qualitative and Quantitative Measurement systems Baseline and a Benchmark Quick Wins 6. Analyze Seven basic Tools of Quality 5 whys Cause and Effects Matrix Failure Mode Effects Analysis (FMEA) Improve How to identify improvement options Idea generation techniques How to test a solution Best and good practice solutions within IT 8. Control How to ensure the sustainability of the improvement Measurement of improvement Control plan Types of documentation Communication to stakeholders This course prepares you for the Lean IT Kaizen Lead certificate. Information regarding the exam Closed book exam With 40 multiple Choice questions. the pass score is 65 % (26 out of 40 questions Exam duration is 60 minutes. The exam is compliant With the Lean IT Association Syllabus and APMG-International accredited [-]