Oversikt over relevante kurs innen IT-kurs i Oslo

Understand the key concepts of Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management, elucidating their significance in fostering collaboration, ensuring service quality, driving continual improvement, and maintaining information security. This eLearning is: Interactive Self-paced   Device-friendly   12 hours content   Mobile-optimised   Practical exercises   Exam: 60 questions Multiple choise 90 minutes Closed book Minimum required score to pass: 65% [-]

Kurset fokuserer på konvertering av etterspørsel til verdi via IT-relaterte tjenester. Modulen dekker sentrale emner som SLA-design, styring av flere leverandører, kommunikasjon, relasjonsstyring, CX- og UX-design, kartlegging av kunder og mer. E-læringskurset inneholder 18 timer med undervisning, og er delt inn i 8 moduler. Les mer om ITIL® 4 på  AXELOS sine websider. Du vil motta en e-post med tilgang til e-læringen, sertifiseringsvoucher og digital bok fra Peoplecert. Du avtaler tid for sertifiseringen som beskrevet i e-posten fra Peoplecert. [-]

Understand the purpose and key concepts of the Service Level Management Practice, elucidating its significance in defining, negotiating, and managing service levels to meet customer expectations. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of the Plan, Implement, and Control practices, highlighting their importance in establishing, executing, and governing IT service strategies effectively. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content Mobile-optimised Practical exercises   Exam: 60 questions Multiple Choice 90 Minutes Closed book Pass Mark: 65% [-]

Understand the purpose and key concepts of Incident Management, including its role in restoring normal service operations swiftly following disruptions.   This eLearning is: Interactive Self-paced   Device-friendly   2-3 hour content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of Release Management, elucidating its significance in planning, scheduling, and controlling the build, test, and deployment of releases to ensure they deliver the expected outcomes. The eLearning course: Interactive Self-paced Device-friendly 2-3 hour content Mobile-optimised Practical exercises   Exam:   20 questions Multiple choise Closed book 30 minutes Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of Deployment Management, highlighting its importance in managing the deployment of new or changed services into the live environment. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours of content   Mobile-optimised   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of the Continual Improvement Practice, elucidating its significance in fostering a culture of ongoing improvement and innovation within the organisation. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Kursinnhold Flash Fill Diagrammer Sparkline grafikk Hurtiganalyse Sortering og filtrering Avansert filter Delsammendrag Tabeller Målgruppe Deg som Jobber med lister i Excel Ønsker å effektivisere databehandlingen i Excel Vil ha en kjapp gjennomgang av disse elementene. Har grunnleggende kunnskaper i Excel og ønsker å lære mer. Forkunnskaper Har laget regneark Har kunnskaper tilsvarende «Ta kontroll over regnearket» Det er fordelaktig å ha to skjermer - en til å følge kurset og en til å gjøre det kursholder demonstrerer. Kurset gjennomføres i sanntid med nettundervisning via Teams. Det blir mulighet for å stille spørsmål, ha diskusjoner, demonstrasjoner og øvelser. Du vil motta en invitasjon til Teams fra kursholder. [-]

Elæring AgilePM Foundation [-]

DP-080: Querying Data with Microsoft Transact-SQL [-]

The course combines lecture with case studies to demonstrate basic architect design principles. Successful students have experience and knowledge in IT operations, including networking, virtualization, identity, security, business continuity, disaster recovery, data platforms, and governance. Students also have experience designing and architecting solutions. COURSE OBJECTIVES Skills gained Design a governance solution. Design a compute solution. Design an application architecture. COURSE CONTENT Module 1: Design compute and application solutions In this module you will learn about governance, compute, and application architectures. Lessons of Module 1 Design for governance Design for compute solutions Design for application architectures Lab : Case studies of Module 1 After completing this module, students will be able to: Design a governance solution. Design a compute solution. Design an application architecture. Module 2: Design storage solutions In this module, you will learn about non-relational storage, relational storage, and data integration solutions. Lessons of Module 2 Design a non-relational storage solution. Design a relational storage solution. Design a data integration solution. Lab : Case studies of Module 2 After completing this module, students will be able to: Design non-relational storage solutions. Design relational storage solutions. Design a data integration solution. Module 3: Design networking and access solutions In this module you will learn about authentication and authorization, identity and access for applications, and networking solutions. Lessons of Module 3 Design authentication and authorization solutions Design networking solutions Lab : Case studies of Module 3 After completing this module, students will be able to: Design authentication and authorization solutions. Design network solutions. Module 4: Design business continuity solutions Lessons of Module 4 Design for backup and disaster recovery Design monitoring solutions Design for migrations Lab : Case studies of Module 4 After completing this module, students will be able to: Design backup and disaster recovery. Design monitoring solutions. Design for migrations. [-]

SAFe® DevOps Certification [-]

SIAM® Foundation [-]

Introduksjon Kurset gir deg en grunnleggende innføring i ITIL® beste praksis rammeverket versjon 4. Kurset gir innføring i basis konseptet, prinsippene, prosessene og funksjonene som er definert som beste praksis. Kurset vil også forberede deg til å gjennomføre ITIL Foundation sertifiseringtest. ForutsetningerIngen forutsetninger for å delta på kurset.Faglige kvalifikasjonKurset leder frem til ITIL Foundation Certificate.(Sertifiseringstest gjennomføres på siste kursdag)KursdokumentasjonOmfattende kursdokumentasjon som inneholder Kurskompendium, ITIL Pocket Guide, Norsk-Engelsk ordliste, 115 testoppgaver.SertifiseringInkludert i kursprisen er ITIL Fondation eksamen EXIN.Eksamen gjennomføres på ettermiddagen dag 3 - den avholdes skriftlig og er på engelsk.Eksamensformen er multiple choice - 40 spørsmål skal besvares, og du består ved 65% korrekte svar (dvs 26 av 40 spørsmål). Deltakerne har 1 time og 15 minutter til rådighet på eksamen. ITIL® is a registered trade mark of AXELOS Limited.   Kursinnhold Service Management as a practise • Innføring i IT Service Management• BESTE PRAKSIS: Forstå hva og hvorfor• Tjenesteorientering The Service Lifecycle Innføring i alle fasene av livssyklusen - målene og forretningsverdien for hver fase.• Service Strategy• Service Design• Service Transition• Service Operations• Continual Service Improvement Service Management processes Hvordan de ulike prosessene spiller inn i livssyklusen. Vi diskuterer mål, omfang, aktiviteter, nøkkeltall og annet: Service Strategy • Strategy Management• Service Portfolio Management• Demand Management• Financial Management Service Design • Design Coordination• Service Catalogue Management• Service Level Management• Supplier Management• Availability Management• Capacity Management• IT Service Continuity Management• Information Security Management Service Transition • Transition planning and support• Change Management• Service Asset and Configuration Management• Release and Deployment Management Service Operations • Event Management• Incident Management• Request Fulfilment• Problem Management Continual Service Operations • Continual Service Improvement model• The seven-step improvement process Continual Service Operations • Continual Service Improvement model• The seven-step improvement process Functions Forstå mål, organisasjonsstruktur, bemanning, nøkkeltall og sammenhenger i ulike funksjoner• Service Desk• Technical Management• Application Management• IT Operations Management (IT Operations Control, Facilities Management) Roles Ansvar og funksjon hos de to nøkkelrollene i Service Management og innblikk i øvrige roller.• RACI modell• Process owner• Service owner Technology and Architecture • Service Management Technology [-]