Oversikt over relevante kurs innen IT strategi i Oslo

As organizations are facing new entrants in their respective markets, they need to stay competitive and release new and updated products on a regular basis rather than one or two times a year. The DevOps Foundation course provides a baseline understanding of key DevOps terminology to ensure everyone is talking the same language and highlights the benefits of DevOps to support organizational success. The course includes the latest thinking, principles and practices from the DevOps community including real-world case studies from high performing organizations including ING Bank, Ticketmaster, Capital One, Alaska Air, Target, Fannie Mae, Societe Generale, and Disney that engage and inspire learners, leveraging multimedia and interactive exercises that bring the learning experience to life, including the Three Ways as highlighted in the Phoenix Project by Gene Kim and the latest from the State of DevOps and DevOps Institute Upskilling  reports. Learners will gain an understanding of DevOps, the cultural and professional movement that stresses communication, collaboration, integration, and automation to improve the flow of work between software developers and IT operations professionals. The course is designed for a broad audience, enabling those on the business side to obtain an understanding of microservices and containers. Those on the technical side will obtain an understanding as to the business value of DevOps to reduce cost (15-25% overall IT cost reduction) with increased quality (50-70% reduction in change failure rate) and agility (up to 90% reduction in provision and deployment time) to support business objectives in support of digital transformation initiatives. Unique and exciting exercises will be used to apply the concepts covered in the course and sample documents, templates, tools, and techniques will be provided to use after the class. This certification positions learners to successfully complete the DevOps Foundation examination. COURSE OBJECTIVES The learning objectives for DevOps Foundation include an understanding of: DevOps objectives and vocabulary Benefits to the business and IT Principles and practices including Continuous Integration, Continuous Delivery, testing, security and the Three Ways DevOps relationship to Agile, Lean and ITSM Improved workflows, communication and feedback loops Automation practices including deployment pipelines and DevOps toolchains Scaling DevOps for the enterprise Critical success factors and key performance indicators Real-life examples and results   Course outline: Exploring DevOps Defining DevOps Why Does DevOps Matter? Core DevOps Principles The Three Ways The First Way The Theory of Constraints The Second Way The Third Way Chaos Engineering Learning Organizations Key DevOps Practices Continuous Delivery Site Reliability & Resilience Engineering DevSecOps ChatOps Kanban Business and Technology Frameworks Agile ITSM Lean Safety Culture Learning Organizations Sociocracy/Holacracy Continuous Funding Culture, Behaviors & Operating Models Defining Culture Behavioral Models Organizational maturity models Target Operating Models Automation & Architecting DevOps Toolchains CI/CD Cloud Microservices/Containers DevOps Toolchain Measurement, Metrics, and Reporting The Importance of Metrics Technical Metrics Business Metrics Measuring & Reporting Metrics Sharing, Shadowing and Evolving Collaborative Platforms Immersive, Experiential Learning DevOps Leadership Evolving Change [-]

With the help of ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® Strategist: Direct, Plan, and Improve certification exam.   Course Description: The ITIL® 4  Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module, that will be a key component of both, ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.   Learning Objectives: At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement. Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context. Understand the role of GRC and know how to integrate the principles and methods into the service value system. Understand and know how to use the key principles and methods of continual improvement for all types of improvements. Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement. Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement. Understand and know how to direct, plan, and improve value streams and practices.   Agenda: Day 1:  Module 1: Course Introduction Let’s Get to Know Each Other Course Overview ITIL® 4Certification Scheme Course Learning Objectives Course Components Course Agenda Module-End Exercises Exam Details Module 2: Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements Module 3: DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Module 4: Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Startegy Management Developing Effective Strategies Module 5: Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Module 6: Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Day 2:  Module 7: Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM   Module 8: Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement   Module 9: Measurements and Continual Improvement through DImensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices   Module 10: OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Day 3:  Module 11: Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders   Module 12: SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS Exam   [-]

  Alle i en bedrift har behov for å ta riktige beslutninger   De fleste i en bedrift opplever at det er vanskelig å ta beslutninger basert på den store mengden av informasjonen de sitter på, Business Intelligence (BI) handler om å løse denne utfordringen! CGI har mer enn ti års erfaring med Business Intelligence og vi har nå laget et kurs som gir deg en bedre forståelse av de forskjellige betraktninger du møter innenfor fagområdet. Dette kurset er rettet mot alle som er nye innfor BI og som er med på å påvirke bedriftens resultater. Dyp innsikt i virksomhetens tilgjengelige informasjon gir bedre utviklingsmuligheter og kan omdanne kunnskap til handling gjennom gode beslutningsprosesser. Om ansatte har mulighet til å innhente riktig informasjon, har de til en hver tid et klart bilde av dagens situasjon, og kan på denne måten foreta hurtige justeringer internt i forhold til endringer i markedet, effektiviteten og inntjeningen.  Ledelsen trenger å ta riktige beslutninger på     Hvilke løsninger skal vi velge for at bedriften skal nå visjon og målsetningene?  Hvordan skal vi styre virksomheten mot målene som er satt?  Hvilke krav skal vi stille til våre leverandører og bedriften?   Virksomheten trenger å ta riktige beslutninger på     Hvilke krav skal man stille til løsningen som implementeres?   Hvordan bruker vi løsningen på best måte for å støtte den daglige driften?   Hvordan skal jeg finne riktig informasjons og anvende denne på riktig måte?   IT trenger å ta riktige beslutninger på    Hvilke tekniske miljø er det behov for i virksomheten?   Hvordan skal vi skape, vedlikeholde og drifte organisasjonens løsninger?   Hva du vil lære    • Hvordan du skal kunne gjøre rede for begrepene Business   Intelligence (BI) og Data Warehousing (DW) • Hvor og hvordan BI og DW ofte anvendes i organisasjoner • Få oversikt over hvor viktig riktig bruk av BI er strategisk sett  • Kunne bruke sentrale teorier innen Business Intelligence på   praktiske problemstillinger. • Kunne analysere behovet for Business Intelligence i egen  organisasjon og kjenne til teknologier som ligger bak.   Målgruppe Kurset er rettet mot alle BI-medarbeidere, beslutningstakere, innkjøpsansvarlig og prosjektledere.   Kursinnhold;   • Hva er Business Intelligence (BI) og hva brukes det til? • Business Intelligence vs. Data Warehousing • Grunnleggende datavarehus arkitektur • Grunnleggende dataintegrasjon • Introduksjon til dimensjonsmodellering • Data kvalitet. Hva er det og hvorfor er det viktig? • Metadata management • Utnyttelse av informasjon • Dashboards, standard og Ad hoc rapporter • Olap - kube teknologi • Verktøy informasjon: Hvem, hva, hvor om leverandører • Hvordan komme i gang   Gjennomføring Kurset starter kl 09.00 og avsluttes kl 16.00 Frukt, kaffe og lunsj er inkludert Du vil motta et sertifikat for fullført kurs av CGI     Instruktør Per Olav Nymo (CGI)    Covid- 19 og klasseroms-kurs   Maks 12 deltakere per kurs Tilgang til antibac. 2 meter avstand mellom pultene. Pultene og stasjonære PC vil daglig bli sterilisert. Fri avmelding, ved symptomer på Covid-19, frem til kursstart.  OBS! Til et redusert pris kan du også melde deg på virtuellt fra f.eks.hjemmekontor   OM CGI CGI Group Inc. ble grunnlagt i 1976 og er verdens femte største uavhengige leverandør av tjenester innen IT- og forretningsprosesser. Med 74 000 medarbeidere over hele verden, leverer CGI en portefølje av ende-til-ende løsninger innen avanserte IT- og forretningskonsulenttjenester, systemintegrasjon og utsetting av IT- og forretningsprosesser. CGIs modell med kundenærhet, et globalt leveransenettverk og egne løsninger bidrar til at kundene hurtigere oppnår resultater og bidrar til deres digitale transformasjon. CGI har en samlet årlig omsetning på over 60 milliarder NOK. CGI-aksjene er notert på TSX (GIB.A) og NYSE (GIB). Hjemmeside: www.cgi.com   [-]

Kurset inneholder 12 timer med undervisning, er delt inn i moduler og er en blanding av video og interaktive øvelse. Du vil få en omfattende introduksjon til kjernekonseptene til ITIL® 4.   Les mer om ITIL® 4 på AXELOS sine websider    The ITIL®  4 Foundation Online course on this page is offered by ILX Group an ATO of AXELOS Limited. ITIL® 4 is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.   Dette inngår i kurset - 12 måneders tilgang til kurset fra kjøpsdato- Support service- En testmodul med spørsmål rettet mot sertifiseringseksamen Sertifiseringseksamen - Eksamens voucher er inklusive i kurset- Det er ingen hjelpemidler tillatt under eksamen- Varighet er 60 minutter, men et tillegg på 15 minutter for de som ikke har engelsk som morsmål- Eksamensformen er multiple choice - 40 spørsmål skal besvares, og du består ved 65% korrekte svar (dvs 26 av 40 spørsmål) Disse modulene inngår i kurset - Introduction and overview- Key concepts of service management- Four dimensions of service management- Service value system- Introduction to practices- Purpose of 11 practices and some definitions- Introduction to seven key practices in detail- Continual improvement- Change control- Incident management- Service request management- Service desk- Service level management- Exam simulator Etter endt kurs vil du - Forstå nøkkelkonseptene for ITIL-Service Management- Forstå hvordan ITIL-veiledende prinsipper kan hjelpe organisasjoner til å ta i bruk og tilpasse ITIL-Service Management- Forstå de fire dimensjonene i ITIL-Service Management- Forstå nøkkelbegrepene for kontinuerlig forbedring [-]

The Drive Stakeholder Value Specialist Certification is relevant to everyone in a supplier facing role. This means those managing one or more suppliers, and working with suppliers in providing a single integrated service management organization. Course Description: This course covers all types of engagement and interaction between a service provider and their customers, users, suppliers, and partners. It focuses on the conversion of demand into value via IT-enabled services. The course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. ITIL 4 Specialist Drive Stakeholder Value (DSV) in 1,000 words   Agenda: Wil be ready shortly [-]

Apply the DevOps role to bring alignment throughout a SAFe® enterprise and put together high performing Agile teams. Get equipped with the tools and knowledge needed for DevOps to increase your value to SAFe teams. This two-day SAFe® DevOps course will provide a deep-dive into DevOps competencies needed to improve time-to-market through the use of the Continuous Delivery Pipeline. You’ll understand the complete flow of value from Continuous Exploration to Continuous Integration, Continuous Deployment, and Release on Demand. The SAFe DevOps course also explores SAFe’s CALMR (Culture, Automation, Lean, Measure, Recover) approach to DevOps, which cultivates a culture of shared responsibility to improve time-to-market. You will leave with the ability to execute an implantation plan for refining delivery pipelines.   Course Overview:  Introducing DevOps Mapping your Continuous Delivery Pipeline Gaining alignment with Continuous Exploration Building quality with Continuous Integration Reducing time-to-market with Continuous Deployment Delivering Business Value with Release on Demand Taking action   Learning Outcomes: Understand the CALMR approach to DevOps Understand the importance of continuous integration and continuous testing Apply the concepts of continuous security Map their current delivery pipeline Measure the flow of value through the delivery pipeline Identify gaps and delays in flow Improve the process of exploring customer needs Improve the process of developing, building, and integrating continuously Improve the process of continuously deploying to staging and production environments Improve the release process Execute an action plan for their DevOps transformation   Exam:  Exam name – SAFe DevOps Practitioner Exam Exam format – Multiple choice, multiple response Exam delivery – Web-based (single-browser), closed book, no outside assistance, timed Exam access –  Candidates can access to the exam within the SAFe Community Platform upon completion of the SAFe DevOps Practitioner course Exam duration – Once the exam begins, candidates have 90 minutes (1.5 hours) to complete the exam. Number of questions – 45 Passing score – 33 out of 45 (73%) Language – English Exam cost – First exam attempt is included as part of the course registration fee if the exam is taken within 30 days of course completion. Each retake attempt costs $50. [-]

Course Description: The ITIL Managing Professional Transition course is a 5-day training program based on the learning outcomes prescribed by AXELOS for this module. The purpose of the ITIL 4 Managing Professional Transition module is to provide candidates with an understanding of the: Core concepts and definitions of ITIL 4 Foundation, including the key differences between the previous iteration of ITIL and ITIL 4 and how they can be practically applied. Key elements from each one of the four ITIL Managing Professional (MP) modules: Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT and Direct, Plan and Improve.   Agenda: Day 1:  Introduction and recap of ITIL 4 concepts ITIL 4 Create, Deliver and Support Day 2:  ITIL 4 Create, Deliver and Support (Contd.) ITIL 4 Drive Stakeholder Value Day 3:  ITIL 4 Drive Stakeholder Value (Contd.) ITIL 4 High Velocity IT Day 4:  ITIL 4 High Velocity IT (Contd.) ITIL 4 Direct, Plan and Improve Day 5:  ITIL 4 Direct, Plan and Improve (Contd.) Self-Study Exam [-]

Sopra Steria Akademiet er en del av Sopra Steria, og tilbyr kurs og opplæring innen: IT Service Management Prosjekt- og programstyring It-styring og kontroll Våre instruktører jobber til daglig som rådgivere innen disse områdene i Sopra Steria.  ITIL® 4 er det mest utbredte og anerkjente rammeverket for IT Service Management (ITSM) i verden, og ITIL® 4 Foundation er et introduksjonskurs til rammeverket. ITIL® 4 Foundation-sertifiseringen er designet som en introduksjon til ITIL® 4 og gjør det mulig for kandidater å se på IT-tjenestestyring gjennom en ende-til-ende driftsmodell for oppretting, levering og kontinuerlig forbedring av teknisk aktiverte produkter og tjenester.Kurset avsluttes med en sertifiseringstest den siste dagen. Kurset varer i 3 dager. Vi stiller med erfarne norske instruktører. Kursmateriell og eksamen er på engelsk. Eksamen varer i 75 minutter. Eksamen på slutten av siste kursdag om ikke annet er avtalt. Det bør beregnes 6 timer til selvstudium. Du kan lese mere om ITIL her [-]

ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. Beskrivelse: The ITIL® (4) Foundation “Pro” is a 2-day classroom room based on the exam specifications specified by AXELOS for the ITIL® (4) Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL 4 service management framework and prepare for the ITIL® (4) Foundation exam.  At the end of this course, you will be able to: Understand the key concepts of ITIL service management. Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management. Understand the four dimensions of ITIL service management. Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.   Understand the key concepts of continual improvement. Learn the various ITIL practices and how they contribute to value chain activities   Content: Module 1: Course Introduction Introduction to IT Service Management in the Modern World Introduction to ITIL 4 Case Study: Axle Car Hire Case Study: The CIOs Vision for Axle Exam Details Module 2: Service Management: Key Concepts Value and Value Co-Creation Value: Service, Products, and Resources Service Relationships Value: Outcomes, Costs, and Risks Module 3: The Guiding Principles The Seven Guiding Principles Applying the Guiding Principles Module 4: The Four Dimensions of Service Management Organizations and People Information and Technology Partners and Suppliers Value Streams and Processes External Factors and Pestle Model Module 5: Service Value System Overview of Service Value System Overview of the Service Value Chain Module 6: Continual Improvement Introduction to Continual Improvement The Continual Improvement Model Relationship between Continual Improvement and Guiding Principles Module 7: Overview of ITIL Practices Purpose of ITIL Practices The Continual Improvement Practice The Change Control Practice The Incident Management Practice The Problem Management Practice The Service Request Management Practice The Service Desk Practice The Service Level Management Practice   Agenda Day 1 Module 1 Course Introduction of ITIL 4 based  Module 2 Service Management: Key Concepts  Module 3 The Guiding Principles Module 4 The Four Dimensions of Service Management Day 2 Module 5 The Service Value System and Service Value Chain Module 6 Continual Improvement Module 7 Overview of ITIL Practices  Exam Preparation Guide/ Mock Exam Exam   [-]

En introduksjon for den som vil komme i gang med Tableau eller bare er nysgjerrig på hva du lærer på et profesjonelt kurs (3 timer)  Agenda: • Velkommen og introduksjon• Kort Tableau-demo• Hands-on oppgaver• Oppsummering / Q&A Om Kursholder Sertifisert som kurholder av Tableau med over 1000 trente studenter På våre utførte Tableukurs så har vi en totalt opplevd service kvalitet på 8.0 (på en skala fra 1-9)   OM CGI CGI Group Inc. ble grunnlagt i 1976 og er verdens femte største uavhengige leverandør av tjenester innen IT- og forretningsprosesser. Med 74 000 medarbeidere over hele verden, leverer CGI en portefølje av ende-til-ende løsninger innen avanserte IT- og forretningskonsulenttjenester, systemintegrasjon og utsetting av IT- og forretningsprosesser. CGIs modell med kundenærhet, et globalt leveransenettverk og egne løsninger bidrar til at kundene hurtigere oppnår resultater og bidrar til deres digitale transformasjon. CGI har en samlet årlig omsetning på over 60 milliarder NOK. CGI-aksjene er notert på TSX (GIB.A) og NYSE (GIB). Hjemmeside: www.cginorge.no [-]

Selvbetjening er en viktig bidragsyter for å bygge kompetansen og bli mer datadrevet. Begrepet kan defineres som en enkel form av styringsinformasjonssystemet, hvor brukeren har tilgang til relevant data og genererer rapporter og/eller analyser med hjelp av selvbetjeningsverktøy. Formålet er gi brukeren mulighet til å optimalisere og forenkle sine arbeidsoppgaver i tillegg til å frigjøre IT spesialister. Power BI er et verktøy som kan hjelpe dere på veien til å bli mer selvbetjent. Det er et kraftfullt analyse– og modelleringsverktøy som gjør at man kan kombinere data fra ulike kilder og sammenstille dem i rapporter og dashboards. Disse kan enkelt deles med andre i organisasjonen og tilgangsstyres i henhold til GDPR, personvern og teknisk kompetanse. Dette kurset gir en grunnleggende innføring i bruk av Power BI Desktop som selvbetjenings- og analyseverktøy for controllere, analytikere og de som jobber med virksomhetsrapportering. Deltakerne vil få en grunnleggende innføring i: Innlasting av data Datamodellering (best practice) Forhold mellom tabeller Power Query og datatransformasjoner DAX (kalkulerte mål og kolonner) Datavisualisering, formattering og rapportoppsett Filtrering, slicers og drillthrough funksjon Navigasjon og bokmerker Publisering av rapport til Power BI Service og overordnet modell for utrulling av Power BI i organisasjonen vil bli presentert i kurset, men disse tema vil ikke bli dekket i dybden.   [-]

Digitalisering betyr i utgangspunktet å gjøre noe digitalt. I en årrekke har vi digitalisert informasjon om virksomheten, kommunikasjon internt og eksternt med mer. Begrepet digitalisering har i dag imidlertid større rekkevidde enn tidligere digitalisering av informasjon, det handler om å i enda større grad digitalisere og automatisere prosesser, det handler om å sømløst kommunisere over flere kanaler, og det handler om å utnytte muligheter som nye teknologier presenterer, og ikke minst å transformere måten bedrifter fungerer på, å endre forretningsmodellene eller prinsippene bedriftene opererer etter. Faget skal gi en grunnleggende forståelse både for hvilke ressurser og systemer som finnes i virksomheter, informasjonen de inneholder, og hvordan de støtter bedriftens prosesser. I tillegg tar faget opp hvordan nye digitale teknologier påvirker og kan påvirke både rammevilkår og prinsipper for forretningsdrift innen ulike bransjer. Faget tar opp teknologier som regnes med under Industri 4.0, endring av forretningsmodeller og digtial strategi. Fokus i faget er å kunne se mulighetene, og truslene, som teknologi representerer for bedrifter innenfor ulike bransjer. [-]

Fast-paced UX is a broad field, covering psychology, research, analysis, design and prototyping. You will dive deeply into each topic, immersing yourself in the key skills and concepts. You will surface briefly (for coffee) before diving again... and again... Interactive We believe in learn-by-doing. So you will not be sitting through a two-day lecture. You will be on your feet, working in teams, getting hands-on practical experience. Because we know that people learn best when they get a chance to do it themselves. Collaborative We believe strongly in collaborative design: teamwork produces the best work. You will not be working solo. You will collaborate with your teammates on a genuine case study, to solve real design problems for a real company.    Course Outline A two-day program that follows the lifecycle of a UX project   MODULE 1: THEORY What is user experience? Functional, aesthetic and experience design The design process The remarkable benefits of the process User experience in the digital age Technology and complexity and usability What is wrong with software design Why UX became a necessity User experience and the web Active media v passive media Alan Cooper and personas Paradox of specificity What we need to know about users Goals, behaviours and context Mental models MODULE 2: RESEARCH Planning your research Deciding what you need to know Hypothesis and assumptions Bias and how to avoid it Desk research Benchmarking and heuristics Task analysis Third party research Qualitative research How to ask questions Interviews and observation Live usability test Quantitative research Online surveys Card sorting Analytics MODULE 3: RESEARCH ANALYSIS Harnessing your data The process of triangulation Identifying patterns Insight versus proof Personas The elements of a persona The pitfalls of personas Personas v marketing segments User scenarios and journeys Defining user scenarios Plotting a user journey Visualising your requirements From data to design Defining your feature set Prioritising your features Lean UX and the Minimum Viable Product MODULE 4: INTERACTION DESIGN Structure and organisation Mental models and concept models Information hierarchy and interaction flow Sitemaps and screenflows Interfaces and navigation Control, forgiveness and feedback Conventions and design patterns Storyboards and wireframes Designing for mobile Mobile mindsets Content versus navigation Tap targets Lean UX and design sprints Organising your sprint Design exercises Tips on facilitation MODULE 5: PROTOTYPING Planning your test Profiling your users Recruiting participants Creating a test script Building a prototype Minimum viable prototype Prototyping tools Building a prototype The test setup Desktop testing: hardware and software Mobile testing: hardware and software How to moderate a test Allowing participants to relax Giving instructions Open-ended questions [-]

  The aim of this course is to strengthen your analytical skills and gain an understanding of visualization best practices. You will become a better analyst, designer, and communicator. At the end of this class, the student will be able to: Design visualizations to effectively leverage sensory and short-term memory. Design visualizations to inform viewers without misleading. Effectively use chart types to answer specific questions. Design dashboards and stories using visual best practices. Course Includes: This course includes a student manual containing key concepts on each topic covered and hands-on activities to reinforce the skills and knowledge attained. It also includes Tableau workbooks for practice discussions and hands-on activities. What to Bring: Students are encouraged to bring in their own data or visualization examples, but this is not a requirement.We also recommend bringing a notepad, pen or pencil, and a USB drive to save any work. Format and Procedures: We use a combination of traditional teaching methods (lecture, class discussion) and in-class activities. Om Kursholder Tore Levinsen   OM CGI  CGI Group Inc. ble grunnlagt i 1976 og er verdens femte største uavhengige leverandør av tjenester innen IT- og forretningsprosesser. Med 74 000 medarbeidere over hele verden, leverer CGI en portefølje av ende-til-ende løsninger innen avanserte IT- og forretningskonsulenttjenester, systemintegrasjon og utsetting av IT- og forretningsprosesser. CGIs modell med kundenærhet, et globalt leveransenettverk og egne løsninger bidrar til at kundene hurtigere oppnår resultater og bidrar til deres digitale transformasjon. CGI har en samlet årlig omsetning på over 60 milliarder NOK. CGI-aksjene er notert på TSX (GIB.A) og NYSE (GIB). Hjemmeside: www.cginorge.no   [-]

COBIT 2019 Builds on, and integrates over 25 years of development in the Enterprise Governance of IT domain. COBIT 2019 incorporates new insights from science, and developed these insights into operational practices. COBIT 2019 is a major evolution of the framework, and replaces COBIT 2005. COBIT® 2019 improves on prior versions of COBIT, and offers an update of the COBIT principles, objectives, goal cascade, and performance management, offering more and relevant guidance to organizations dealing with enterprise governance challenges. The COBIT 2019 Foundation course is the starting point for any professional with responsibilities for the governance and management of information and technology. This three-day course highlights the concepts, models and key definitions of the COBIT framework and helps prepare learners to take the COBIT 2019 Foundation Exam.   Course objectives At the conclusion of the course attendees will understand: At the end of this course, you will be able to: Recognize the context, benefits and key reasons COBIT is used as an information and technology governance framework. Explain the key attributes of the COBIT framework  Key attributes Product family Alignment with industry frameworks   Compare the COBIT principles for governance system framework. Describe the components of a governance system: Governance and management objectives Components of the governance system Focus areas Design factors Goals cascade Describe the elements of governance and management objectives. Differentiate COBIT based performance management using maturity and capability perspectives. Discover how to design a tailored governance system using COBIT. Explain the key points of the COBIT business case. Describe the relationships between the COBIT Design and Implementation Guides. Prepare and pass the COBIT 2019 Foundation exam. Course Outline: Module 1: Course Introduction  Course Description Learning objectives Intended Audience Course Modules Exam Requirements Module 2: Framework Introduction  Enterprise Governance of Information and Technology COBIT as an I&T Framework COBIT Format and Product Architecture Major Differences between COBIT 5 and COBIT 2019 COBIT and Other Standards Training and Certification Group Discussion Questions Module Summary Module 3: Principles Governance “System” Principles Governance “Framework” Principles Module 4: Governance Systems and Components  Governance and Management Objectives Components of a Governance System Focus Areas Design Factors Goals Cascade Module 5: Governance and Management Objectives  Overview of the COBIT Core Model Governance and Management Objectives Purpose Statements Governance and Management Objectives Related Guidance Module 6: Performance Management Performance Management Definition, Principles and Overview ● Managing Performance of Processes Managing Performance of Other Governance System Components ● Module Summary Module 7: Designing a Tailored Governance System  Introduction to designing a tailored governance system Impact of design factors Designing a tailored system Module 8: Getting Started with COBIT Making a Case for Getting Started Overview of the COBIT Business Case Example Scenario [-]