Understand the purpose and key concepts of Incident Management, including its role in restoring normal service operations swiftly following disruptions. This eLearning is: Interactive Self-paced Device-friendly 2-3 hour content Mobile-optimised Practical exercises Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

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ITIL 4 Practitioner: Information Security Management eLearning

Sopra Steria AS

Nettstudie 12 måneder 5 000 kr

The purpose of this module is to provide best practice guidance on how to set clear, business-based targets for service utility, warranty and experience. [+]

Understand the purpose and key concepts of Information Security Management, elucidating its significance in safeguarding the confidentiality, integrity, and availability of organisational information assets. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content Mobile-optimised Practical exercises Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

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ITIL 4 Practitioner: Release Management-eLearning

Sopra Steria AS

Nettstudie 12 måneder 5 000 kr

Learn best practices for making new and changed services available for use, in line with your organisation's policies and any agreements between the organisation and its ... [+]

Understand the purpose and key concepts of Release Management, elucidating its significance in planning, scheduling, and controlling the build, test, and deployment of releases to ensure they deliver the expected outcomes. The eLearning course: Interactive Self-paced Device-friendly 2-3 hour content Mobile-optimised Practical exercises Exam: 20 questions Multiple choise Closed book 30 minutes Minimum required score to pass: 65% [-]

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ITIL 4 Practitioner: IT Asset Management

Sopra Steria AS

Nettstudie 12 måneder 5 000 kr

Learn how to plan and manage the full lifecycle of all IT assets to help your organisation maximise value, control costs, and manage risks related to the purchase, use, a... [+]

Understand the purpose and key concepts of IT Asset Management, elucidating its significance in managing and optimising the lifecycle of IT assets to maximise value, control costs, and manage risks. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content Mobile-optimised Practical exercises Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

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ITIL 4 Practitioner: Change Enablement - eLearning

Sopra Steria AS

Nettstudie 12 måneder 5 000 kr

Learn to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorising changes, and managing change sche... [+]

Understand the purpose and key concepts of Change Enablement, highlighting its importance in managing changes effectively to minimise risk and ensure business continuity. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours of content Mobile-optimised Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

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ITIL 4 Practitioner: Supplier Management - eLearning

Sopra Steria AS

Nettstudie 12 måneder 5 000 kr

The purpose of this module is to ensure that the organisation’s suppliers and their performances are managed appropriately to support the seamless provision of quality pr... [+]

Understand the purpose and key concepts of the Supplier Management Practice, elucidating its importance in managing supplier relationships and ensuring value delivery from third-party services. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content Mobile-optimised Practical exercises Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

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ITIL® 4 Specialist: Drive Stakeholder Value e-læring

Sopra Steria AS

Nettkurs 12 måneder 12 000 kr

ITIL® 4 Specialist: Drive Stakeholder Value dekker alle typer engasjement og interaksjon mellom en tjenesteleverandør og deres kunder, brukere, leverandører og partnere. [+]

Kurset fokuserer på konvertering av etterspørsel til verdi via IT-relaterte tjenester. Modulen dekker sentrale emner som SLA-design, styring av flere leverandører, kommunikasjon, relasjonsstyring, CX- og UX-design, kartlegging av kunder og mer. E-læringskurset inneholder 18 timer med undervisning, og er delt inn i 8 moduler. Les mer om ITIL® 4 på AXELOS sine websider. Du vil motta en e-post med tilgang til e-læringen, sertifiseringsvoucher og digital bok fra Peoplecert. Du avtaler tid for sertifiseringen som beskrevet i e-posten fra Peoplecert. [-]

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ITIL 4 Practitioner: Deployment Management - eLearning

Sopra Steria AS

Nettstudie 12 måneder 5 000 kr

Learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments, and how to deploy components to other environm... [+]

Understand the purpose and key concepts of Deployment Management, highlighting its importance in managing the deployment of new or changed services into the live environment. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours of content Mobile-optimised Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

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ITIL® 4 Strategist: Direct, Plan and Improve e-læring

Sopra Steria AS

Nettkurs 12 måneder 12 000 kr

ITIL® 4 Strategist: Direct, Plan and improve er en modul innen ITIL®. Modulen er en nøkkelkomponenten i både ITIL® 4 Managing Professional og ITIL® 4 Strategic Leader-løp... [+]

Modulen dekker bruk og effekt av Lean og agile arbeidsmåter, og hvordan dette kan utnyttes til fordel for organisasjonen. Kurset vil gi kandidatene en praktisk og strategisk metode for å planlegge og levere kontinuerlig forbedring med nødvendig smidighet. E-læringskurset inneholder 18 timer med undervisning, og er delt inn i 12 moduler. Les mer om ITIL® 4 på AXELOS sine websider Du vil motta en e-post med tilgang til e-læringen, sertifiseringsvoucher og digital bok fra Peoplecert. Du avtaler tid for sertifiseringen som beskrevet i e-posten fra Peoplecert. [-]

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ITIL 4 Specialist: Monitor, Support and Fulfil eLearning

Sopra Steria AS

Nettstudie 12 måneder 12 000 kr

A combined module that covers the key concepts of 5 ITIL Practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management and Pro... [+]

Understand the purpose and key concepts of the Monitor, Support, and Fulfil practices, elucidating their importance in maintaining, supporting, and delivering IT services effectively.InteractiveOur eLearning:Self-pacedDevice-friendly12 hour contentMobile-optimised Exam:60 questionsMultiple Choice90 minutesClosed bookMinimum required score to pass: 65% [-]

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