IT-kurs

Kurset fokuserer på konvertering av etterspørsel til verdi via IT-relaterte tjenester. Modulen dekker sentrale emner som SLA-design, styring av flere leverandører, kommunikasjon, relasjonsstyring, CX- og UX-design, kartlegging av kunder og mer. E-læringskurset inneholder 18 timer med undervisning, og er delt inn i 8 moduler. Les mer om ITIL® 4 på  AXELOS sine websider. Du vil motta en e-post med tilgang til e-læringen, sertifiseringsvoucher og digital bok fra Peoplecert. Du avtaler tid for sertifiseringen som beskrevet i e-posten fra Peoplecert. [-]

Understand the purpose and key concepts of Deployment Management, highlighting its importance in managing the deployment of new or changed services into the live environment. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours of content   Mobile-optimised   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of the Continual Improvement Practice, elucidating its significance in fostering a culture of ongoing improvement and innovation within the organisation. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

Understand the purpose and key concepts of the Service Desk practice, including how it serves as the central point of contact between the service provider and the users, facilitating effective communication. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content mobil-optimised practical exercises     Exam: 20 questions Multiple Choice 30 minutes Closed book Minimum required score to pass: (65%)   [-]

Understand the purpose and key concepts of the Service Level Management Practice, elucidating its significance in defining, negotiating, and managing service levels to meet customer expectations. This eLearning is: Interactive Self-paced   Device-friendly   2-3 hours content   Mobile-optimised   Practical exercises   Exam: 20 questions Multiple choise 30 minutes Closed book Minimum required score to pass: 65% [-]

ITIL® 4 Foundation-kurset er en introduksjon til ITIL® 4. Kurset lar kandidater se på IT-tjenestestyring gjennom en ende-til-ende driftsmodell, som inkluderer oppretting, levering og kontinuerlig forbedring av IT-relaterte produkter og tjenester. E-læringskurset inneholder 12 timer med undervisning, og er delt inn i 8 moduler. Les mer om ITIL® 4 på AXELOS sine websider. Inkluderer: Tilgang til ITIL® 4 Foundation e-læring (engelsk) i 12 måneder. ITIL® Foundation online voucher til sertifiseringstest + digital ITIL Foundation bok Du vil motta en e-post med tilgang til e-læringen, sertifiseringsvoucher og digital bok fra Peoplecert. Du avtaler tid for sertifiseringen som beskrevet i e-posten fra Peoplecert. Sertifiseringen består av: 40 spørsmål Multiple Choice 60 minutter + 15 minutter til rådighet dersom du ikke har engelsk som morsmål For å bestå må du ha minimum 26 riktige (65%) Ingen hjelpemidler tillatt ITIL®/PRINCE2®/MSP®/MoP® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. [-]

Understand the purpose and key concepts of the Monitor, Support, and Fulfil practices, elucidating their importance in maintaining, supporting, and delivering IT services effectively.InteractiveOur eLearning:Self-pacedDevice-friendly12 hour contentMobile-optimised Exam:60 questionsMultiple Choice90 minutesClosed bookMinimum required score to pass: 65%  [-]

Understand the purpose and key concepts of the Plan, Implement, and Control practices, highlighting their importance in establishing, executing, and governing IT service strategies effectively. This eLearning is: Interactive Self-paced Device-friendly 2-3 hours content Mobile-optimised Practical exercises   Exam: 60 questions Multiple Choice 90 Minutes Closed book Pass Mark: 65% [-]

COURSE OVERVIEW . It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines. TARGET AUDIENCE This course is aimed at all levels of IT professional and those involved in designing, building, delivering and managing modern digital products and services. COURSE OBJECTIVES After you complete this course you will be able to: Key IT service management concepts. How ITIL guiding principles can help and organization to adopt and adapt service management. The 4 dimensions of service management. The purpose and components of the service value system. The activities of the service value chain and how the interconnect. Know the purpose of key ITIL practices. Sit the ITIL4 foundation examination - Sample papers are set during the class by instructors to take during the class or as homework exercises. COURSE CONTENT IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor Key concepts of value creation Key concepts of service relationships; service offering; service provision; service consumption; service relationship management The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes    The ITIL service value system The service value chain, its inputs and outputs, and its role in supporting value streams Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support Detail of how the following ITIL practices support the service value chain: -  Continual Improvement (including continual improvement model); Change control; Incident management; Problem Management; Service request management;  Service desk; Service level management The purpose of the following ITIL practices: - Information security management; Relationship management; Supplier management; Availability management; Capacity and performance management; Service configuration management;    IT asset management; Business analysis; Service continuity management; Deployment management; Monitoring and event management; Release management   TEST CERTIFICATION Recommended preparation for exam(s): ITIL4 Foundation Certificate in IT Service Management This is a pre-requisite for other ITIL4 qualifications. The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken after completion of the course - exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame. The pass mark is 65% (26 out of 40) Cost of the exam is included in the course fee [-]

COURSE OVERVIEW . With extensive hands-on-labs, the class enables administrators and engineers to effectively manage data in an ever-changing technical and business environment, bringing tangible benefit to businesses in the digital world. This course is based on Veeam Availability Suite v11. TARGET AUDIENCE This course is suitable for anyone responsible for configuring, managing or supporting a Veeam Availability Suite v11 environment. COURSE OBJECTIVES After completing this course, attendees should be able to: Describe Veeam Availability Suite components usage scenarios and relevance to your environment. Effectively manage data availability in on-site, off-site, cloud and hybrid environments. Ensure both Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) are met. Configure Veeam Availability Suite to ensure data is protected effectively. Adapt with an organization’s evolving technical and business data protection needs. Ensure recovery is possible, effective, efficient, secure and compliant with business requirements. Provide visibility of the business data assets, reports and dashboards to monitor performance and risks. COURSE CONTENT Introduction Describe RTOs and RPOs, what they mean for your business, how to manage and monitor performance against them The 3-2-1 Rule and its importance in formulating a successful backup strategy Identify key Veeam Availability Suite components and describe their usage scenarios and deployment types Building Backup Capabilities Backup methods, the appropriate use cases and impact on underlying file systems Create, modify, optimize and delete backup jobs, including Agents and NAS Backup jobs. Explore different tools and methods to maximize environment performance Ensure efficiency by being able to select appropriate transport modes while being aware of the impact of various backup functions on the infrastructure Building Replication Capabilities Identify and describe the options available for replication and impacts of using them Create and modify replication jobs, outline considerations to ensure success Introduce the new Continuous Data Protection (CDP) policy Secondary Backups Simple vs. advanced backup copy jobs, how to create and modify them using best practices to ensure efficient recovery Discuss using tapes for backups Advanced Repository Capabilities Ensure repository scalability using a capability such as SOBR on-premises and off-site including integration with cloud storage Ensure compatibility with existing deduplication appliances Introduce the new hardened repository Protecting Data in the Cloud Review how Veeam can protect the data of a cloud native application Review how Veeam Cloud Connect enables you to take advantage of cloud services built on Veeam Review how Veeam can be used to protect your Office 365 data Restoring from Backup Ensure you have the confidence to use the correct restore tool at the right time for restoring VMs, bare metal and individual content such as files and folders Utilize Secure Restore to prevent the restoration of malware Describe how to use Staged Restore to comply with things like General Data Protection Regulation (GDPR) before releasing restores to production Identify, describe and utilize the different explores and instant recovery tools and features Recovery from Replica Identify and describe in detail, failover features and the appropriate usage Develop, prepare and test failover plans to ensure recovery Disaster recovery from replica to meet a variety of real-world recovery needs Testing Backup and Replication Testing backups and replicas to ensure you can recover, what you need, when you need to Configure and setup virtual sandbox environments based on backup, replicas and storage snapshots Veeam Backup Enterprise Manager and Veeam ONE Introduce the concept of monitoring your virtual, physical and cloud environments with Veeam Backup Enterprise Manager and Veeam ONE™ Configuration Backup Locate, migrate or restore backup configuration   TEST CERTIFICATION Completion of this course satisfies the prerequisite for taking the Veeam Certified Engineer (VMCE) 2021 exam. [-]

COURSE OVERVIEW A CCSP applies information security expertise to a cloud computing environment and demonstrates competence in cloud security architecture, design, operations, and service orchestration. This professional competence is measured against a globally recognized body of knowledge. The CCSP is a standalone credential that complements and builds upon existing credentials and educational programs, including (ISC)²’s Certified Information Systems Security Professional (CISSP) and CSA’s Certificate of Cloud Security Knowledge (CCSK). As an (ISC)2 Official Training Provider, we use courseware developed by (ISC)² –creator of the CCSP CBK –to ensure your training is relevant and up-to-date. Our instructors are verified security experts who hold the CCSP and have completed intensive training to teach (ISC)² content. Please Note: An exam voucher is included with this course   TARGET AUDIENCE Experienced cybersecurity and IT/ICT professionals who are involved in transitioning to and maintaining cloud-basedsolutions and services. Roles include:• Cloud Architect• Chief Information Security Officer (CISO)• Chief Information Officer (CIO)• Chief Technology Officer (CTO)• Engineer/Developer/Manager• DevOps• Enterprise Architect• IT Contract Negotiator• IT Risk and Compliance Manager• Security Administrator• Security Analyst• Security Architect• Security Consultant• Security Engineer• Security Manager• Systems Architect• Systems Engineer• SecOps   COURSE OBJECTIVES After completing this course you should be able to:   Describe the physical and virtual components of and identify the principle technologies of cloud based systems Define the roles and responsibilities of customers, providers, partners, brokers and the various technical professionals that support cloud computing environments Identify and explain the five characteristics required to satisfy the NIST definition of cloud computing Differentiate between various as a Service delivery models and frameworks that are incorporated into the cloud computing reference architecture Discuss strategies for safeguarding data, classifying data, ensuring privacy, assuring compliance with regulatory agencies and working with authorities during legal investigations Contrast between forensic analysis in corporate data center and cloud computing environments Evaluate and implement the security controls necessary to ensure confidentiality, integrity and availability in cloud computing Identify and explain the six phases of the data lifecycle Explain strategies for protecting data at rest and data in motion Describe the role of encryption in protecting data and specific strategies for key management Compare a variety of cloud-based business continuity / disaster recovery strategies and select an appropriate solution to specific business requirements Contrast security aspects of Software Development Lifecycle (SDLC) in standard data center and cloud computing environments Describe how federated identity and access management solutions mitigate risks in cloud computing systems Conduct gap analysis between baseline and industry-standard best practices Develop Service Level Agreements (SLAs) for cloud computing environments Conduct risk assessments of existing and proposed cloud-based environments State the professional and ethical standards of (ISC)² and the Certified Cloud Security Professional COURSE CONTENT   Domain 1. Cloud Concepts, Architecture and Design Domain 2. Cloud Data Security Domain 3. Cloud Platform & Infrastructure Security Domain 4. Cloud Application Security Domain 5. Cloud Security Operations Domain 6. Legal, Risk and Compliance TEST CERTIFICATION Recommended as preparation for the following exam: (ISC)² - Certified Cloud Security Professional  Gaining this accreditation is not just about passing the exam, there are a number of other criterias that need to be met including 5  years of cumulative, paid work experience in  information technology, of which 3 years must be in information security and 1 year in 1 or more of the 6 domains of the CCSP CBK. Earning CSA’s CCSK certificate can be substituted for 1 year of experience in 1 or more of the 6 domains of the CCSP CBK. Earning (ISC)²’s CISSP credential can be substituted for the entire CCSP experience requirement. Full details can be found at https://www.isc2.org/Certifications/CCSP Those without the required experience can take the exam to become an Associate of (ISC)²  . The Associate of (ISC)² will then have 6 years to earn the 5 years required experience.   [-]

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