The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. The course provides ... [+]
With the help of ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® Strategist: Direct, Plan, and Improve certification exam.
Course Description:
The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module, that will be a key component of both, ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.
Learning Objectives:
At the end of this course, participants will be able to:
Understand the key concepts of direction, planning, improvement.
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
Understand the role of GRC and know how to integrate the principles and methods into the service value system.
Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement.
Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement.
Understand and know how to direct, plan, and improve value streams and practices.
Agenda:
Day 1:
Module 1: Course Introduction
Let’s Get to Know Each Other
Course Overview
ITIL® 4Certification Scheme
Course Learning Objectives
Course Components
Course Agenda
Module-End Exercises
Exam Details
Module 2: Core Concepts of DPI
Key Terms Covered in the Module
Module Learning Objectives
Basics of Direction
Basics of Planning
Basics of Improvement
Other Core Elements
Module 3: DPI through Service Value Chain and Guiding Principles
Key Terms Covered in the Module
Module Learning Objectives
DPI of the SVS
DPI of Guiding Principles
Module 4: Role of Direction in Strategy Management
Key Terms Covered in the Module
Introducing Startegy Management
Developing Effective Strategies
Module 5: Implementation of Strategies
Key Terms Covered in the Module
Module Learning Objectives
Managing Risks
Making Decisions through Portfolio Management
Directing via Governance, Risk, and Compliance (GRC)
Module 6: Introduction to Assessment and Planning
Key Terms Covered in the Module
Module Learning Objectives
Core Concepts of Assessment
Conducting Effective Assessments
Core Concepts of Planning
Day 2:
Module 7: Assessment and Planning through VSM
Key Terms Covered in the Module
Module Learning Objectives
Introducing VSM
Developing Value Stream Maps
Knowing More About VSM
Module 8: Measurement, Reporting, and Continual Improvement
Key Terms Covered in the Module
Module Learning Objectives
Measurement and Reporting
Alignment of Measurements and Metrics
Success Factors and Key Performance Indicators
Continual Improvement
Module 9: Measurements and Continual Improvement through DImensions and SVS
Key Terms Covered in the Module
Module Learning Objectives
Measurements for the Four Dimensions
Continual Improvement of the Service Value Chain and Practices
Module 10: OCM Principles and Methods
Key Terms Covered in the Module
Module Learning Objectives
Basics of OCM
OCM throughout DPI and Service Value Chain
Resistance and Reinforcement
Day 3:
Module 11: Communication Principles and Methods
Key Terms Covered in the Module
Module Learning Objectives
Basics of Effective Communication
Communication with Stakeholders
Module 12: SVS Development Using Four Dimensions
Key Terms Covered in the Module
Module Learning Objectives
Organizations and People in the SVS
Partners and Suppliers in the SVS
Value Streams and Processes in the SVS
Information and Technology in the SVS
Exam
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